knowledgebase - datacategory - Director

How do I archive and restore the Director configuration (including overlays, jobs and profiles)?

Fri Sep 02 09:51:39 GMT 2016

This article outlines the steps needed to generate and restore a backup of Director

Interoperability Requirements for Director (SGME) and SGOS

Fri Aug 19 14:06:37 GMT 2016

This article provides the version requirements for both Director and SGOS in order for Director to manage ProxySG appliances.

What ports does Director use?

Fri Aug 19 12:07:23 GMT 2016

This article lists the ports that must be open on the firewall for Director to operate correctly.

How to create a URL list using the Director Management Console

Wed Aug 17 15:25:01 GMT 2016

Instructions and tips for creating a URL list on the DMC to prepopulate object caches on managed ProxySG appliances.

How to monitor ProxySG registration with Director

Wed Aug 17 14:40:10 GMT 2016

This article provides details for monitoring the device registration process on the Director and gives troubleshooting tips for common issues.

Troubleshoot issues with RADIUS or TACACS authentication to Director

Wed Aug 17 14:26:40 GMT 2016

This article provides instructions for troubleshooting issues with RADIUS and TACACS authentication to the Director

"Unable to launch the application." error when logging into the Director management console

Wed Aug 17 14:17:32 GMT 2016

Issue attempting to login to the DMC caused by the java cache being disabled on the workstation.

What are some helpful command-line commands for Director?

Wed Aug 17 13:54:28 GMT 2016

While most administrators will manage Director from the GUI there are a number of useful commands that can be run from the CLI. This article covers a sub list of the available commands, for a complete list of commands please refer to the Command Line Interface Reference which can be found on bto.bluecoat.com

Tips to create a profile using the Director Management Console (DMC)

Wed Aug 17 13:50:53 GMT 2016

This article provides examples for creating profiles on the DMC.

Director GUI is showing different CPU utilization stats for ProxySGs than Statistics Tab

Wed Aug 17 13:33:55 GMT 2016

When viewing the CPU utilization for ProxySGs from the Director GUI, the values may differ from the statistics tab as the values are taken from different sources.

Troubleshooting Web UI and XML issues on Director

Wed Aug 17 13:27:22 GMT 2016

This article provides some tips when troubleshooting issues with the Web UI and XML on the Director appliance.

Errors when configuring ProxySG management console SSL cipher strength with a CLI overlay in Director

Wed Aug 17 13:18:54 GMT 2016

Errors occur when issuing interactive commands to the ProxySG from the Director Management Console. This article provides alternate command formats to remotely configure the SSL cipher strength on a Proxy SG from the DMG.

Director error: Could not launch Management Console bluecoat.sgos.ui.MC_Panel

Wed Aug 17 13:02:43 GMT 2016

Compatibility or corruption problems with the Java cache on the workstation prevent you from configuring a ProxySG through the Director Management Console.

Director unable to connect to ProxySG (ICMP ping disabled)

Tue Aug 16 20:18:33 GMT 2016

This article describes an issue where the Director is unable to connect to ProxySG appliances on the network because ICMP packets have been disabled.

'License installation failed' error when installing the Director License

Tue Aug 16 20:09:09 GMT 2016

An Invalid License error is seen when trying to install the Director license due to an issue with the time on the Director appliance.

ProxySG experiences latency when added to Director

Tue Aug 16 19:58:17 GMT 2016

This article details a situation where the ProxySG may experience latency after being added to a Director.

Using Director to copy a configuration from one ProxySG to many others without copying the SSL keyrings

Tue Aug 16 19:56:07 GMT 2016

This article provides the steps for using a Director appliance to copy a configuration to multiple ProxySG appliances without copying the SSL keyrings.

How to create a Job to ensure the BlueCoat Web Filter database is up to date

Tue Aug 16 19:29:08 GMT 2016

This article provides the steps to create an overlay on the Director to keep the Web Filter database current on the ProxySG appliances.

How to get an appliance certificate for Director 510 running SGME 5.5

Tue Aug 16 18:33:19 GMT 2016

This article provides the steps for getting the appliance certificate for a Director running SGME 5.5.

Configuring Director to use RADIUS authentication against a Freeradius server.

Tue Aug 16 18:26:12 GMT 2016

This article provides the steps to setup a Freeradius server for use with the Director appliance.

How to manually migrate the current configuration after upgrading the Director appliance from SGME 5.x to v6.x

Tue Aug 16 18:19:59 GMT 2016

This article provides the procedure for manually migrating the 5.x configuration onto an upgraded 6.x Director appliance.

Generating and using a SSH-RSA key to login to the Director Management Console?

Tue Aug 16 17:43:17 GMT 2016

This article details the process for creating a SSH format private key with Putty to login to the Director Management Console using SSH-RSA.

How to restore the Director to default factory settings

Tue Aug 16 17:25:29 GMT 2016

This article provides the detailed steps for restoring a Director appliance to its factory defaults.

Obtaining MIBs for Director 6.x

Fri Aug 12 18:28:48 GMT 2016

SNMP MIBs for Director 6 can be found on the BTO.

Backing up ProxySG from Director fails with the following error "CLI Error Response: Backup failed for device ".

Mon Jul 04 13:23:45 GMT 2016

Backing up ProxySG from Director fails with the following error "CLI Error Response: Backup failed for device ".

"Server has a weak ephemeral Diffie-Hellman public key" error occurs when accessing Director's Management Console in Google Chrome

Tue Apr 05 14:03:55 GMT 2016

This error occurs because Google Chrome 45 no longer supports the NPAPI plugin.

Changing the enable password in Director 6

Wed Feb 03 10:18:42 GMT 2016

How do I re-image Director 510 using a USB device?

Wed Feb 03 08:11:51 GMT 2016

Locating serial numbers for Blue Coat products

Wed Jan 13 19:42:04 GMT 2016

Director 6.1.21.1 (GA)

Wed Dec 09 16:25:05 GMT 2015

Failed to restore ProxySG configuration after the SSL trust package is installed on the ProxySG

Mon Dec 07 20:10:58 GMT 2015

This article identifies issues with the SSL trust package, available to recent releases of SGOS.

How to update the ProxySG appliance password in Director

Wed Sep 09 17:43:12 GMT 2015

Storing and serving ProxySG upgrade images on a Director appliance

Tue Jul 28 23:16:01 GMT 2015

Director 6.1.20.1 (GA)

Mon Jul 20 22:08:32 GMT 2015

What does privilege level 10 grant Director local users?

Thu Jul 16 14:54:49 GMT 2015

Director local users can be assigned one of four user roles or privileges.

"ERROR:Database connection failed" in Director Management Console

Mon Jul 06 18:19:56 GMT 2015

Cannot log into Director after setting up the secondary appliance in a standby pair

Mon Jul 06 17:58:45 GMT 2015

Director 6.1.19.1 Net-SNMP package update

Wed Jun 24 17:04:11 GMT 2015

test categories v2

Wed Jun 03 18:00:46 GMT 2015

Error "Device buffer overflowed" when adding a ProxySG to Director or executing an overlay against an ProxySG

Fri May 29 20:36:57 GMT 2015

Director 6.1.19.1 (GA)

Thu May 07 23:37:13 GMT 2015

Error "Authentication failed/SSH key error" from the ProxySG appliance in Director

Wed May 06 13:11:09 GMT 2015

How do I change the ProxySG Authentication Type with Director from SSH-Simple to SSH-RSA?

Tue May 05 23:07:26 GMT 2015

"Authentication failed" error when logging in to Director

Mon Apr 20 13:28:23 GMT 2015

Error "Could not launch Management Console org/apache/xerces/parsers/SAXParser" when trying to launch the ProxySG Management Console from Director

Thu Apr 16 17:31:26 GMT 2015

Disable SSH-Simple authentication and allow only SSH-RSA method in Director

Tue Apr 14 13:45:31 GMT 2015

Alternative method for creating the USB flash drive required for upgrading to Director 6

Mon Apr 13 15:37:15 GMT 2015

ProxySG and Director Management Consoles cannot load after Java update

Wed Apr 01 17:17:46 GMT 2015

Authentication fails when trying to log in into Director Management Console but the same credentials work in SSH

Tue Mar 31 16:45:09 GMT 2015

Taking a packet capture from Bluecoat Director

Tue Mar 31 14:27:05 GMT 2015

Director 6.1.17.1 (GA)

Fri Mar 27 14:21:19 GMT 2015

Information on the Director 6.1.17.1 GA release.

Director 6.1.18.1 (GA)

Wed Mar 25 13:15:47 GMT 2015

Error "Unable to connect to Director" when logging in to Director Management Console

Thu Mar 19 19:50:23 GMT 2015

Director 6.1.17.2 (GA)

Mon Feb 09 14:48:16 GMT 2015

Cannot download websart_director.jar causing failure to load Director after upgrading to Java 1.7 update 71 or Java 8

Tue Feb 03 14:46:05 GMT 2015

Adding RAM or a hard disk to a Blue Coat appliance

Fri Jan 23 19:17:59 GMT 2015

This article contains details around user-serviceable hardware for Blue Coat appliances.

How to restart SNMP service on Director

Thu Jan 22 03:22:17 GMT 2015

How to enable SCP access to Director

Fri Jan 16 01:55:39 GMT 2015

Overlay fails to run if new line is missing

Fri Jan 09 16:28:28 GMT 2015

How to check list of listening port on Director?

Mon Jan 05 19:41:14 GMT 2015

How to create a Job on Director to manage Configuration Backups of your ProxySG

Mon Jan 05 19:39:58 GMT 2015

Jobs enable you to automate common recurring task, such as backing up the ProxySG device Configurations.

Some VPM policy fails to push to a device

Wed Dec 17 14:29:12 GMT 2014

Some Visual Policy Manager (VPM) policy fails to push to a device.

Overlays take a very long time to push to a ProxySG appliance

Tue Dec 09 15:17:57 GMT 2014

Backing up and collecting diagnostic configuration information on Director

Tue Dec 02 19:00:38 GMT 2014

This article details how to archive the Director configuration to send to Blue Coat Support when requested.

Director 6.1.16.1 (GA)

Thu Nov 27 17:28:49 GMT 2014

Information on the Director 6.1.16.1 GA release.

Expiration error when updating Director license

Wed Nov 12 14:30:47 GMT 2014

Director 6.1.15.1 (LA)

Wed Nov 05 15:52:18 GMT 2014

SGME 6.1.15.1 is a limited availability (LA) release that contains new features and some bug fixes.

How to verify the Shellshock patch has been applied to Director

Wed Nov 05 15:04:01 GMT 2014

You want to confirm if Shellshock was installed to Director.

Set up TACACS+ authentication to Director on Cisco ACS server

Thu Oct 30 19:35:14 GMT 2014

Set up RADIUS authentication to Director on Cisco ACS server

Thu Oct 30 19:14:05 GMT 2014

How to clear the Java cache

Tue Oct 28 15:35:00 GMT 2014

Director profile push causes ProxySG to reboot back to last known good version if available

Wed Oct 22 14:35:04 GMT 2014

What are the supported ethernet interfaces in Director 6.1.x

Tue Oct 21 18:50:19 GMT 2014

Access Levels in SGME not recognized correctly

Fri Oct 17 14:49:28 GMT 2014

When using Blue Coat Director (SGME 6.1.14.1) and authorizing using a Radius server, the login/authorization is successfully validated but the access control levels are not set correctly.

Director 6.1 keeps running out of disk space

Wed Oct 15 19:07:50 GMT 2014

Director Management Console cannot download webstart_director.jar

Wed Oct 01 13:12:14 GMT 2014

Why are the overlay and profile OK and Execute buttons grayed out in Director 6.1.x?

Wed Oct 01 13:10:03 GMT 2014

Why are RSA passwords for TACACS+ authentication failing?

Wed Oct 01 13:10:00 GMT 2014

Which interface IP is used to register a ProxySG Appliance to Director from the SG Management Console when there are two interface IPs configured?

Wed Oct 01 13:09:36 GMT 2014

Which BlueCoat products support Cisco Security MARS?

Wed Oct 01 13:09:34 GMT 2014

Where do I find Blue Coat's technical training calendar for my country or region?

Wed Oct 01 13:09:28 GMT 2014

Where do I find the serial number for my Blue Coat Director?

Wed Oct 01 13:09:28 GMT 2014

When requesting an archive via FTP, an error message is returned

Wed Oct 01 13:09:11 GMT 2014

When registering a ProxySG via Director, error shows "connection error"

Wed Oct 01 13:09:10 GMT 2014

What SGME versions are supported by the different Director devices

Wed Oct 01 13:08:39 GMT 2014

What ProxySG configuration is not backed up when performing configuration backup through Director's Backup Manager?

Wed Oct 01 13:08:37 GMT 2014

What is the Java cache?

Wed Oct 01 13:08:13 GMT 2014

What is the difference between the Director ntp and ntpdate commands?

Wed Oct 01 13:08:06 GMT 2014

What hyperterminal settings to use to connect to the serial console

Wed Oct 01 13:07:37 GMT 2014

What are the training formats for Blue Coat Technical Training?

Wed Oct 01 13:06:55 GMT 2014

What are the command line interface commands that Director pushes to a SG, before it pushes the profile out?

Wed Oct 01 13:06:40 GMT 2014

Using a Routing refreshable on a overlay may cause you to blank out a static route on a SG.

Wed Oct 01 13:05:58 GMT 2014

User accounts get locked out when authenticating with Radius Server

Wed Oct 01 13:05:49 GMT 2014

Upgrading to SGME 5.5.1.1 produces extra messages in the Console.

Wed Oct 01 13:05:43 GMT 2014

Underscore or other special characters in Director SNMP

Wed Oct 01 13:05:34 GMT 2014

Unable to view a keyring in director when "show in director" was selected when creating the keyring on the ProxySG.

Wed Oct 01 13:05:33 GMT 2014

Unable to send daily Director reports to an internal mail server

Wed Oct 01 13:05:28 GMT 2014

"Unable to perform email action in the director" error when you try to send email

Wed Oct 01 13:05:26 GMT 2014

Unable to connect my client PC running the Director Management Console to my Director appliance over VPN

Wed Oct 01 13:05:10 GMT 2014

Trouble accessing Downloads on BTO

Wed Oct 01 13:04:51 GMT 2014

The secondary Director timezone defaults to (ETC/UTC) after I set up a redundancy pair. Why?

Wed Oct 01 13:04:35 GMT 2014

The LED and LCD status changes after upgrading to SGME6.1.1.1 on the Director 510 appliance.

Wed Oct 01 13:04:19 GMT 2014

Set Up LDAP Authentication on the Blue Coat Director

Wed Oct 01 13:03:04 GMT 2014

Restoring Director failsd with error message "ATTENTION! pax archive volume change required."

Wed Oct 01 13:02:42 GMT 2014

Primary Director's Management Console window sometimes locks up when importing devices (all SGME versions)

Wed Oct 01 13:01:32 GMT 2014

Pinning a backup in Blue Coat Director / SGME

Wed Oct 01 13:01:20 GMT 2014

Ping on Bluecoat Director takes about a minute to respond

Wed Oct 01 13:01:20 GMT 2014

Packet loss when pinging Director from a ProxySG

Wed Oct 01 13:01:02 GMT 2014

ldlinux.sys is missing from the Director 6.x USB image

Wed Oct 01 12:59:59 GMT 2014

Install screen hangs when booting off a USB drive to install Director (SGME) 5.x

Wed Oct 01 12:59:02 GMT 2014

If the Director appliance has an appliance certificate, must authentication with ProxySGs use SSH-RSA?

Wed Oct 01 12:58:43 GMT 2014

I cannot access the ProxySG appliance after registering the device with Director. Why?

Wed Oct 01 12:58:34 GMT 2014

How to work with and troubleshoot errors when profiles are used

Wed Oct 01 12:58:19 GMT 2014

How to use Director to copy a keyring from one ProxySG to another, without copying over the entire configuration

Wed Oct 01 12:58:14 GMT 2014

How to upgrade Director using the Upgrade Package?

Wed Oct 01 12:58:10 GMT 2014

How to troubleshoot jar file download issues with Director

Wed Oct 01 12:58:09 GMT 2014

How to schedule a reboot on ProxySG appliance

Wed Oct 01 12:57:57 GMT 2014

How to revert primary and secondary Director appliances to their original states after making the secondary Director temporarily active

Wed Oct 01 12:57:56 GMT 2014

How to restore a failed/replaced ProxySG using Blue Coat Director's Backup Manager

Wed Oct 01 12:57:54 GMT 2014

How to replace a Director 800 appliance with a Director 510

Wed Oct 01 12:57:52 GMT 2014

How to Re-Image the Director Appliance

Wed Oct 01 12:57:50 GMT 2014

How to perform a Java debug

Wed Oct 01 12:57:44 GMT 2014

How to disable SSHv1 on Director

Wed Oct 01 12:57:14 GMT 2014

How to delete a RADIUS server from the Director 510

Wed Oct 01 12:57:09 GMT 2014

How to create an SSH access-list for director in order to prevent unauthorized access

Wed Oct 01 12:57:05 GMT 2014

How to create and upload Director's archive to an external server?

Wed Oct 01 12:57:04 GMT 2014

How to compare two Overlays-VPM policy from Director?

Wed Oct 01 12:56:52 GMT 2014

How to change the IP address of a Director appliance

Wed Oct 01 12:56:45 GMT 2014

How to add the Director license through the CLI

Wed Oct 01 12:56:28 GMT 2014

How many backups Director can store?

Wed Oct 01 12:56:15 GMT 2014

How do I update Director's BCWF category list?

Wed Oct 01 12:55:46 GMT 2014

Director - Getting error message "HTTP Status 500 -"

Wed Oct 01 12:55:37 GMT 2014

How do I set up a job schedule on Director to back up the ProxySG's configuration every week?

Wed Oct 01 12:55:36 GMT 2014

How do I recycle Blue Coat products?

Wed Oct 01 12:55:21 GMT 2014

How do I download the Director dashboard?

Wed Oct 01 12:54:38 GMT 2014

How do I check the status of my RMA?

Wed Oct 01 12:54:00 GMT 2014

How do I check logs for the administrative login to Director?

Wed Oct 01 12:53:58 GMT 2014

How can I upgrade the SGOS version on my ProxySG appliances using Director?

Wed Oct 01 12:53:14 GMT 2014

How can I generate a debug dump on Blue Coat Director?

Wed Oct 01 12:52:53 GMT 2014

How can I change the "Enable" password in Director.

Wed Oct 01 12:52:33 GMT 2014

How can I change authentication from SSH-Simple to SSH-RSA for ProxySG communication with Director?

Wed Oct 01 12:52:32 GMT 2014

Getting error message 'Invalid upgrade package' when downloading via FTP or HTTP to Director

Wed Oct 01 12:52:14 GMT 2014

"Failed to download file:An internal error occurred" error message displays when I attempt to upgrade the SGME version for my Director appliance.

Wed Oct 01 12:51:55 GMT 2014

Experiencing problems communicating with Director

Wed Oct 01 12:51:50 GMT 2014

Error "Your security settings have blocked a self-signed application from running" when logging in to Director Management Console

Wed Oct 01 12:51:44 GMT 2014

Error: "Packet size limited during capture" when taking a packet capture from Bluecoat Director

Wed Oct 01 12:51:38 GMT 2014

Error messages when using Director to manage a ProxySG appliance via its IPv6 address

Wed Oct 01 12:51:36 GMT 2014

Director shows partner state as 'Misconfigured' after adding to standby pair.

Wed Oct 01 12:50:37 GMT 2014

Director license installation failed

Wed Oct 01 12:50:36 GMT 2014

Director I/O error messages

Wed Oct 01 12:50:36 GMT 2014

Director has the incorrect time and is not updating using NTP server.

Wed Oct 01 12:50:36 GMT 2014

Director: Executing an overlay that depends on a database

Wed Oct 01 12:50:35 GMT 2014

Director fails to open the VPM overlay

Wed Oct 01 12:50:35 GMT 2014

Director dashboard compatibility information

Wed Oct 01 12:50:34 GMT 2014

Director does not fully load the ProxySG appliance Management Console

Wed Oct 01 12:50:34 GMT 2014

Director accepts users to login without any password

Wed Oct 01 12:50:32 GMT 2014

Create an overlay in Director to create a Forwarding Host on the ProxySG appliance

Wed Oct 01 12:50:12 GMT 2014

Configuring overlays/jobs on Director to upload data from multiple ProxySGs

Wed Oct 01 12:49:53 GMT 2014

How to configuring Director Access List (ACL)

Wed Oct 01 12:49:49 GMT 2014

Can I push an overlay containing VPM configuration to multiple ProxySG appliances with different VPM policies?

Wed Oct 01 12:48:37 GMT 2014

"Backup failed for " error when taking a ProxySG backup from Director

Wed Oct 01 12:47:17 GMT 2014

Activation code information for Blue Coat products

Wed Oct 01 12:47:01 GMT 2014

Director 6.1.10.1

Wed Oct 01 12:39:38 GMT 2014

Notice of Status Change - EOL Policy

Wed Oct 01 12:39:38 GMT 2014

Director release 6.1.1.1

Wed Oct 01 12:39:37 GMT 2014

Director 6.1.9.1

Wed Oct 01 12:39:37 GMT 2014

Notice of Status Change - SGME 5.2, 5.3, 5.4.1 and 5.4.2.4 - April 8th, 2011

Wed Oct 01 12:39:37 GMT 2014

Director 6.1.14.1

Wed Oct 01 12:39:36 GMT 2014

Rollback from SGME 5.5.2.6 has issues

Wed Oct 01 12:33:42 GMT 2014

ProxySG/ProxyAV/Director 510 with a new 320GB SATA drive

Wed Oct 01 12:33:40 GMT 2014

Director Upgrade for New License System

Wed Oct 01 12:33:27 GMT 2014

Director unable to push an overlay to any ProxySG that has been upgraded to SGOS 6.1.1.1

Wed Oct 01 12:33:27 GMT 2014

Director management console fails to launch after upgrading to version 6.1.1.1

Wed Oct 01 12:33:27 GMT 2014