enknowledgebase - datacategory - IntelligenceCenterhttp://bluecoat.force.com/knowledgebase/ //link to the public knowledge base Mon Sep 12 19:49:43 GMT 2016 Mon Sep 12 19:49:43 GMT 2016 //help build the article url //build the article url How to reduce the disk space used by the databse on the IntelligenceCenter serverThis article provides the steps for reducing the reporting retention periods in order to reduce the size of the database on the IntelligenceCenter server.http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoreducethediskspaceusedbythedatabseontheICserverThu Aug 25 19:42:42 GMT 2016Thu Aug 25 19:42:42 GMT 2016 //help build the article url //build the article url How to create top hosts report on a custom application in Intelligence CenterThis article provides instructions for creating top hosts report on a custom application in Intelligence Centerhttp://bluecoat.force.com/knowledgebase/articles/Solution/CreatetophostsreportonacustomapplicationThu Aug 25 17:22:02 GMT 2016Thu Aug 25 17:22:02 GMT 2016 //help build the article url //build the article url Why isn't ME data being collected?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntMEdatabeingcollectedFri Apr 15 17:11:27 GMT 2016Fri Apr 15 17:11:27 GMT 2016 //help build the article url //build the article url Configure IntelligenceCenter 3.3 for Secure LDAPHow to import the SSL certificate and enable LDAP authentication in IntelligenceCenter 3.3http://bluecoat.force.com/knowledgebase/articles/Solution/000029419Wed Feb 03 15:26:06 GMT 2016Wed Feb 03 15:26:06 GMT 2016 //help build the article url //build the article url How to Migrate IntelligenceCenter to Windows 2012The document below describes the steps required to migrate an install of IntelligenceCenter to Windows 2012 server.http://bluecoat.force.com/knowledgebase/articles/Solution/000029527Wed Feb 03 12:44:01 GMT 2016Wed Feb 03 12:44:01 GMT 2016 //help build the article url //build the article url Configure IntelligenceCenter to email reports to an email addressHow to get IC to email reports to someone when they have finished runninghttp://bluecoat.force.com/knowledgebase/articles/Solution/000029460Mon Jan 25 16:30:04 GMT 2016Mon Jan 25 16:30:04 GMT 2016 //help build the article url //build the article url Can the IntelligenceCenter log location be changed?The IntelligenceCenter application log is named ic.log and is stored in the logs folder in the directory that IC was installed in.http://bluecoat.force.com/knowledgebase/articles/Solution/000028799Tue Jan 12 00:13:43 GMT 2016Tue Jan 12 00:13:43 GMT 2016 //help build the article url //build the article url Why is IntelligenceCenter's Data Collector showing Rejected Records?This article to Assist Intelligence Center Administrators troubleshoot why records are being rejected by Data Collectorhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyisIntelligenceCentersDataCollectorshowingRejectedRecordsWed Dec 16 10:11:09 GMT 2015Wed Dec 16 10:11:09 GMT 2015 //help build the article url //build the article url Intelligence Center gives "Server has a weak ephemeral Diffie-Hellman public key" response when accessed over SSLhttp://bluecoat.force.com/knowledgebase/articles/Solution/000028322Mon Dec 07 19:33:47 GMT 2015Mon Dec 07 19:33:47 GMT 2015 //help build the article url //build the article url How to add PacketShaper to IntelligenceCenter's DataCollector data sourceshttp://bluecoat.force.com/knowledgebase/articles/Solution/000027609Tue Sep 15 20:18:12 GMT 2015Tue Sep 15 20:18:12 GMT 2015 //help build the article url //build the article url IntelligenceCenter 3.3.3.1 GAIntelligenceCenter 3.3.3 is now available for download on BTOhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/IntelligenceCenter-3-3-3-1-GAFri Aug 14 22:04:50 GMT 2015Fri Aug 14 22:04:50 GMT 2015 //help build the article url //build the article url Notice of Status Change - IntelligenceCenter 3.2Blue Coat Systems, Inc. announces a Notice of Status Change for the IntelligenceCenter 3.2http://bluecoat.force.com/knowledgebase/articles/Product_Information/000026233Thu Jul 09 05:59:33 GMT 2015Thu Jul 09 05:59:33 GMT 2015 //help build the article url //build the article url How to upgrade IntelligenceCenter using the IntelligenceCenter_3.2.2.x_Update patch?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoupgradeIntelligenceCenterusingtheIntelligenceCenter322xUpdatepatchWed Oct 01 13:12:24 GMT 2014Wed Oct 01 13:12:24 GMT 2014 //help build the article url //build the article url Why won’t IntelligenceCenter and/or DataCollector start anymore?http://bluecoat.force.com/knowledgebase/articles/Solution/WhywontIntelligenceCenterandorDataCollectorstartanymoreWed Oct 01 13:11:43 GMT 2014Wed Oct 01 13:11:43 GMT 2014 //help build the article url //build the article url Why isn't FDR data being collected?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntFDRdatabeingcollectedWed Oct 01 13:11:20 GMT 2014Wed Oct 01 13:11:20 GMT 2014 //help build the article url //build the article url Why IntelligenceCenter showing Average Rate higher than Peak Ratehttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyIntelligenceCentershowingAverageRatehigherthanPeakRateWed Oct 01 13:11:12 GMT 2014Wed Oct 01 13:11:12 GMT 2014 //help build the article url //build the article url Why doesn’t the data on the first page of my archived report match the subsequent pages?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesntthedataonthefirstpageofmyarchivedreportmatchthesubsequentpagesWed Oct 01 13:10:29 GMT 2014Wed Oct 01 13:10:29 GMT 2014 //help build the article url //build the article url Why doesn't my IntelligenceCenter (IC) license show the correct number of devices?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesntmyIntelligenceCenterIClicenseshowthecorrectnumberofdevicesWed Oct 01 13:10:28 GMT 2014Wed Oct 01 13:10:28 GMT 2014 //help build the article url //build the article url Why can't I limit the FDR emission based on subnets?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIlimittheFDRemissionbasedonsubnetsWed Oct 01 13:10:12 GMT 2014Wed Oct 01 13:10:12 GMT 2014 //help build the article url //build the article url Why can’t IntelligenceCenter and DataCollector communicate?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIntelligenceCenterandDataCollectorcommunicateWed Oct 01 13:10:12 GMT 2014Wed Oct 01 13:10:12 GMT 2014 //help build the article url //build the article url Why are there FDR collection errors?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarethereFDRcollectionerrorsWed Oct 01 13:10:04 GMT 2014Wed Oct 01 13:10:04 GMT 2014 //help build the article url //build the article url Why am I not able to create site-based reports in IntelligenceCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamInotabletocreatesite-basedreportsinIntelligenceCenterWed Oct 01 13:09:50 GMT 2014Wed Oct 01 13:09:50 GMT 2014 //help build the article url //build the article url Why am I getting a PhysicalMemory Not Sufficient message when I attempt to install IntelligenceCenter or DataCollector even though I have the required amount of RAM?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIgettingaPhysicalMemoryNotSufficientmessagewhenIattempttoinstallIntelligenceCenterorDataCollectoreventhoughIhavetherequiredamountofRAMWed Oct 01 13:09:48 GMT 2014Wed Oct 01 13:09:48 GMT 2014 //help build the article url //build the article url What version of PostgeSQL is IntelligenceCenter v3.2.x running?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatversionofPostgeSQLisIntelligenceCenterv32xrunningWed Oct 01 13:08:52 GMT 2014Wed Oct 01 13:08:52 GMT 2014 //help build the article url //build the article url What log files are required to troubleshoot IntelligenceCenter v3.1 manually?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatlogfilesarerequiredtotroubleshootIntelligenceCenterv31manuallyWed Oct 01 13:08:32 GMT 2014Wed Oct 01 13:08:32 GMT 2014 //help build the article url //build the article url What is the default report interval used for different time ranges in IntelligenceCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedefaultreportintervalusedfordifferenttimerangesinIntelligenceCenterWed Oct 01 13:08:02 GMT 2014Wed Oct 01 13:08:02 GMT 2014 //help build the article url //build the article url What information should always be attached to an Intelligence Center case before escalating it to DevSupport (IC Escalalation Checklist)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatinformationshouldalwaysbeattachedtoanIntelligenceCentercasebeforeescalatingittoDevSupportICEscalalationChecklistWed Oct 01 13:07:39 GMT 2014Wed Oct 01 13:07:39 GMT 2014 //help build the article url //build the article url What does Error 1067 mean?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesError1067meanWed Oct 01 13:07:05 GMT 2014Wed Oct 01 13:07:05 GMT 2014 //help build the article url //build the article url What are the issues and implications of running teamed NICs in IntelligenceCenter and PolicyCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhataretheissuesandimplicationsofrunningteamedNICsinIntelligenceCenterandPolicyCenterWed Oct 01 13:06:46 GMT 2014Wed Oct 01 13:06:46 GMT 2014 //help build the article url //build the article url What are the best practices for swapping out PacketShapers that are IntelligenceCenter data sources?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethebestpracticesforswappingoutPacketShapersthatareIntelligenceCenterdatasourcesWed Oct 01 13:06:39 GMT 2014Wed Oct 01 13:06:39 GMT 2014 //help build the article url //build the article url Unable to log into Intelligence Center after installing onto Microsoft Windowshttp://bluecoat.force.com/knowledgebase/articles/Solution/UnabletologintoIntelligenceCenterafterinstallingontoMicrosoftWindowsWed Oct 01 13:05:21 GMT 2014Wed Oct 01 13:05:21 GMT 2014 //help build the article url //build the article url Time difference between the Packetshapers and the IntelligenceCenter (IC) leads to no reports data.http://bluecoat.force.com/knowledgebase/articles/Solution/TimedifferencebetweenthePacketshapersandtheIntelligenceCenterICleadstonoreportsdataWed Oct 01 13:04:45 GMT 2014Wed Oct 01 13:04:45 GMT 2014 //help build the article url //build the article url The "Collector" database fails to install when I install the IntelligenceCenter.http://bluecoat.force.com/knowledgebase/articles/Solution/TheCollectordatabasefailstoinstallwhenIinstalltheIntelligenceCenterWed Oct 01 13:04:09 GMT 2014Wed Oct 01 13:04:09 GMT 2014 //help build the article url //build the article url Support for IntelligenceCenter 3.1.x (beta) deployments with more than the recommended number of host pairshttp://bluecoat.force.com/knowledgebase/articles/Solution/SupportforIntelligenceCenter31xbetadeploymentswithmorethantherecommendednumberofhostpairsWed Oct 01 13:03:54 GMT 2014Wed Oct 01 13:03:54 GMT 2014 //help build the article url //build the article url Not able to log in to PacketShaper from IntelligenceCenter GUIhttp://bluecoat.force.com/knowledgebase/articles/Solution/NotabletologintoPacketShaperfromIntelligenceCenterGUIWed Oct 01 13:00:48 GMT 2014Wed Oct 01 13:00:48 GMT 2014 //help build the article url //build the article url Is there a way to configure anti-virus/security software so that it won't interfere with IntelligenceCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/Isthereawaytoconfigureanti-virussecuritysoftwaresothatitwontinterferewithIntelligenceCenterWed Oct 01 12:59:40 GMT 2014Wed Oct 01 12:59:40 GMT 2014 //help build the article url //build the article url Is it possible to install IC and DC using a temporary IP address and change the IP to production IP?http://bluecoat.force.com/knowledgebase/articles/Solution/IsitpossibletoinstallICandDCusingatemporaryIPaddressandchangetheIPtoproductionIPWed Oct 01 12:59:26 GMT 2014Wed Oct 01 12:59:26 GMT 2014 //help build the article url //build the article url IntelligenceCenter sends out multiple email alerts to the same userhttp://bluecoat.force.com/knowledgebase/articles/Solution/IntelligenceCentersendsoutmultipleemailalertstothesameuserWed Oct 01 12:59:05 GMT 2014Wed Oct 01 12:59:05 GMT 2014 //help build the article url //build the article url IntelligenceCenter Scheduled Tasks email is inconsistent. How can I fix this?http://bluecoat.force.com/knowledgebase/articles/Solution/IntelligenceCenterScheduledTasksemailisinconsistentHowcanIfixthisWed Oct 01 12:59:05 GMT 2014Wed Oct 01 12:59:05 GMT 2014 //help build the article url //build the article url IntelligenceCenter Archived Report shows "There are no records for this table"http://bluecoat.force.com/knowledgebase/articles/Solution/IntelligenceCenterArchivedReportshowsTherearenorecordsforthistableWed Oct 01 12:59:04 GMT 2014Wed Oct 01 12:59:04 GMT 2014 //help build the article url //build the article url I forgot the password for the IntelligenceCenter admin accounthttp://bluecoat.force.com/knowledgebase/articles/Solution/IforgotthepasswordfortheIntelligenceCenteradminaccountWed Oct 01 12:58:43 GMT 2014Wed Oct 01 12:58:43 GMT 2014 //help build the article url //build the article url I can't log in in to my PacketShapers from IntelligenceCenter Web Console.http://bluecoat.force.com/knowledgebase/articles/Solution/IcantloginintomyPacketShapersfromIntelligenceCenterWebConsoleWed Oct 01 12:58:35 GMT 2014Wed Oct 01 12:58:35 GMT 2014 //help build the article url //build the article url I am having problems sending emails from IntelligenceCenterhttp://bluecoat.force.com/knowledgebase/articles/Solution/IamhavingproblemssendingemailsfromIntelligenceCenterWed Oct 01 12:58:30 GMT 2014Wed Oct 01 12:58:30 GMT 2014 //help build the article url //build the article url How to tune PostgreSQL for best performance with IntelligenceCenterhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtotunePostgreSQLforbestperformancewithIntelligenceCenterWed Oct 01 12:58:09 GMT 2014Wed Oct 01 12:58:09 GMT 2014 //help build the article url //build the article url How to resolve warning message: "Waiting for discovery" for "Last Updated Time"http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoresolvewarningmessageWaitingfordiscoveryforLastUpdatedTimeWed Oct 01 12:57:54 GMT 2014Wed Oct 01 12:57:54 GMT 2014 //help build the article url //build the article url How to reduce hard disk spacehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoreduceharddiskspaceWed Oct 01 12:57:49 GMT 2014Wed Oct 01 12:57:49 GMT 2014 //help build the article url //build the article url How to enable 'blurt' mode for IntelligenceCenterhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoenableblurtmodeforIntelligenceCenterWed Oct 01 12:57:18 GMT 2014Wed Oct 01 12:57:18 GMT 2014 //help build the article url //build the article url How to configure IntelligenceCenter 3.2 for Secure LDAPhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoconfigureIntelligenceCenter32forSecureLDAPWed Oct 01 12:56:58 GMT 2014Wed Oct 01 12:56:58 GMT 2014 //help build the article url //build the article url How to change email sender address from IntelligenceCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtochangeemailsenderaddressfromIntelligenceCenterWed Oct 01 12:56:43 GMT 2014Wed Oct 01 12:56:43 GMT 2014 //help build the article url //build the article url How do I properly configure the Windows Firewall Service for IntelligenceCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIproperlyconfiguretheWindowsFirewallServiceforIntelligenceCenterWed Oct 01 12:55:16 GMT 2014Wed Oct 01 12:55:16 GMT 2014 //help build the article url //build the article url How do I prevent the postgres password from expiring?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIpreventthepostgrespasswordfromexpiringWed Oct 01 12:55:15 GMT 2014Wed Oct 01 12:55:15 GMT 2014 //help build the article url //build the article url How do I interpret CSV FDR data fields that are exported from IntelligenceCenter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIinterpretCSVFDRdatafieldsthatareexportedfromIntelligenceCenterWed Oct 01 12:55:07 GMT 2014Wed Oct 01 12:55:07 GMT 2014 //help build the article url //build the article url How do I install a new SSL certificate on the IntelligenceCenter server?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIinstallanewSSLcertificateontheIntelligenceCenterserverWed Oct 01 12:55:06 GMT 2014Wed Oct 01 12:55:06 GMT 2014 //help build the article url //build the article url Error : The ordinal 284 could not be located in the dynamic link library SSLEAY32.dllhttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrorTheordinal284couldnotbelocatedinthedynamiclinklibrarySSLEAY32dllWed Oct 01 12:51:41 GMT 2014Wed Oct 01 12:51:41 GMT 2014 //help build the article url //build the article url Can I install Intelligence Center in SAN or virtual drive environment ?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIinstallIntelligenceCenterinSANorvirtualdriveenvironmentWed Oct 01 12:48:34 GMT 2014Wed Oct 01 12:48:34 GMT 2014 //help build the article url //build the article url Best practices for anti-virus scanning of IntelligenceCenter and PolicyCenter servers.http://bluecoat.force.com/knowledgebase/articles/Solution/Bestpracticesforanti-virusscanningofIntelligenceCenterandPolicyCenterserversWed Oct 01 12:47:57 GMT 2014Wed Oct 01 12:47:57 GMT 2014 //help build the article url //build the article url Activation code information for Blue Coat productshttp://bluecoat.force.com/knowledgebase/articles/Solution/ActivationcodeinformationforBlueCoatproductsWed Oct 01 12:47:01 GMT 2014Wed Oct 01 12:47:01 GMT 2014 //help build the article url //build the article url Notice of Status Change - EOL Policyhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChange-EOLPolicyWed Oct 01 12:39:38 GMT 2014Wed Oct 01 12:39:38 GMT 2014 //help build the article url //build the article url IntelligenceCenter 3.3.1.1 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/IntelligenceCenter3311GAWed Oct 01 12:39:38 GMT 2014Wed Oct 01 12:39:38 GMT 2014 //help build the article url //build the article url Notice of Status Change for IC 3.1http://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChangeforIC31Wed Oct 01 12:39:38 GMT 2014Wed Oct 01 12:39:38 GMT 2014 //help build the article url //build the article url IntelligenceCenter 3.3.2.1 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/IntelligenceCenter3321GAWed Oct 01 12:39:37 GMT 2014Wed Oct 01 12:39:37 GMT 2014 //help build the article url //build the article url URGENT: IntelligenceCenter Patch Installation Required by December 31, 2013http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/URGENTIntelligenceCenterPatchInstallationRequiredbyDecember312013Wed Oct 01 12:33:48 GMT 2014Wed Oct 01 12:33:48 GMT 2014 //help build the article url //build the article url Intelligence Center 3.1 - Hotfix 1http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/IntelligenceCenter31-Hotfix1Wed Oct 01 12:33:31 GMT 2014Wed Oct 01 12:33:31 GMT 2014