enProduct - ProxyAVhttp://bluecoat.force.com/knowledgebase/ //link to the public knowledge base Fri Sep 01 19:37:31 GMT 2017 Fri Sep 01 19:37:31 GMT 2017 //help build the article url //build the article url Webex Meetings do not load When ICAP and SSL Interception are Enabled on a ProxySG ApplianceThis article explains how to work around the problem of Webex not being able to fully load the meetings when ICAP and SSL interception are enabled on the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000032897Thu Apr 27 15:53:46 GMT 2017Thu Apr 27 15:53:46 GMT 2017 //help build the article url //build the article url What's the most efficient way to configure ICAP services?Some best practices for setting up ICAP services.http://bluecoat.force.com/knowledgebase/articles/Solution/WhatsthemostefficientwaytoconfigureICAPservicesFri Feb 17 18:39:45 GMT 2017Fri Feb 17 18:39:45 GMT 2017 //help build the article url //build the article url Can't Download iTunes.exe Through a ProxySG While ICAP Scanning on a ProxyAV or Content Analysis ApplianceUsers cannot download iTunes.exe from apple.com when the ProxySG appliance sends the traffic to a ProxyAV or Content Anlaysis appliance to perform ICAP scanning.http://bluecoat.force.com/knowledgebase/articles/Solution/000008474Tue Jan 24 14:07:37 GMT 2017Tue Jan 24 14:07:37 GMT 2017 //help build the article url //build the article url ProxyAV 1200, 1400, 2400 are reporting critical status for many hardware components after upgradingProxyAV 1200, 1400, 2400 is reporting critical status for many hardware components after upgradinghttp://bluecoat.force.com/knowledgebase/articles/Solution/000012816Fri Jan 13 09:20:05 GMT 2017Fri Jan 13 09:20:05 GMT 2017 //help build the article url //build the article url ProxySG ICAP policy fail_open overrules ICAP policy to block and serve the fileProxy ICAP policy is set to fail_open, ICAP is set to block files, yet the files are being delivered to the client without error.http://bluecoat.force.com/knowledgebase/articles/Solution/000032359Wed Nov 30 23:09:29 GMT 2016Wed Nov 30 23:09:29 GMT 2016 //help build the article url //build the article url Unable to get Secure ICAP working between ProxySG and Blue Coat DLP or ProxyAVSecure ICAP troubleshooting tipshttp://bluecoat.force.com/knowledgebase/articles/Solution/000028389Tue Nov 08 21:02:31 GMT 2016Tue Nov 08 21:02:31 GMT 2016 //help build the article url //build the article url Kaspersky updates failing on ProxyAVKaspersky updates failinghttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000032509Fri Nov 04 22:34:51 GMT 2016Fri Nov 04 22:34:51 GMT 2016 //help build the article url //build the article url On ProxyAV messages, what does "PUS" mean?This article explains the PUS prefix added to virus warning messages.http://bluecoat.force.com/knowledgebase/articles/Solution/000025608Wed Oct 12 18:13:35 GMT 2016Wed Oct 12 18:13:35 GMT 2016 //help build the article url //build the article url Performing a packet capture on the ProxyAVThis article explains how to perform a packet capture on the ProxyAV.http://bluecoat.force.com/knowledgebase/articles/Solution/000024019Wed Oct 12 18:08:41 GMT 2016Wed Oct 12 18:08:41 GMT 2016 //help build the article url //build the article url Manually renewing the license on a ProxyAVThis article details how to manually renew a license for a ProxyAV appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000016777Wed Oct 12 17:46:26 GMT 2016Wed Oct 12 17:46:26 GMT 2016 //help build the article url //build the article url Does Blue Coat support third party ICAP clients?You are interested in pairing a Blue Coat ICAP solution with your own third party ICAP client. Will Blue Coat still support the ICAP solution?http://bluecoat.force.com/knowledgebase/articles/Solution/000032180Wed Oct 05 17:39:23 GMT 2016Wed Oct 05 17:39:23 GMT 2016 //help build the article url //build the article url Setup Cisco ACS For RADIUS authentication on the ProxyAVThis document contains instructions for configuring RADIUS authentication in Cisco ACS 5.4 with ProxyAV, but it can apply on ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/Setup-Cisco-ACS-For-RADIUS-authenticationTue Oct 04 17:48:23 GMT 2016Tue Oct 04 17:48:23 GMT 2016 //help build the article url //build the article url How does deferred scanning work"Defer scanning at threshold" is the threshold at which the ProxySG defers the oldest ICAP connection that has not yet received a full object. By default, the deferred scanning threshold is enabled and set to 80% when an ICAP service is created.http://bluecoat.force.com/knowledgebase/articles/Solution/000031349Fri Sep 30 10:54:40 GMT 2016Fri Sep 30 10:54:40 GMT 2016 //help build the article url //build the article url Moving HDD from one device to another for ProxySG or ProxyAVYou want to move a HDD from one device to another, can this be done for both ProxySG and ProxyAV?http://bluecoat.force.com/knowledgebase/articles/Solution/000032442Tue Sep 27 10:16:34 GMT 2016Tue Sep 27 10:16:34 GMT 2016 //help build the article url //build the article url How to Troubleshoot HTTP/HTTPS Sessions With FiddlerThis article describes basic steps to get started to capture with fiddler4. Include video "Getting Started with Fiddler" from the respective developer.http://bluecoat.force.com/knowledgebase/articles/Solution/000032171Wed Aug 17 18:10:31 GMT 2016Wed Aug 17 18:10:31 GMT 2016 //help build the article url //build the article url Notice of Status Change - ProxyAV1400 and ProxyAV 2400 (30 May, 2015)http://bluecoat.force.com/knowledgebase/articles/Product_Information/000029746Thu Feb 25 02:12:55 GMT 2016Thu Feb 25 02:12:55 GMT 2016 //help build the article url //build the article url Problem downloading antivirus updates on ProxyAV servers running version 3.5ProxyAV running version 3.5 may see problems downloading the latest antivirus updateshttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000029531Thu Feb 04 00:15:01 GMT 2016Thu Feb 04 00:15:01 GMT 2016 //help build the article url //build the article url ProxyAV With Kaspersky Results in an ICAP_ERROR When Scanning the Chrome Installer FileChrome installer (46.0.2490.80_chrome_installer.exe) fails ProxyAV scanning because there are too many files in the archive.http://bluecoat.force.com/knowledgebase/articles/Solution/000028787Wed Jan 20 19:58:50 GMT 2016Wed Jan 20 19:58:50 GMT 2016 //help build the article url //build the article url McAfee patterns will stop updating on all ProxyAV appliances after March 31st, 2016This article outlines the details and resolution when McAfee patterns stop updating in a ProxyAV environment.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000029271Sat Jan 16 01:26:34 GMT 2016Sat Jan 16 01:26:34 GMT 2016 //help build the article url //build the article url How to Block a Password Protected Archive in a fail_open ICAP Implementationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000028387Wed Nov 11 19:08:37 GMT 2015Wed Nov 11 19:08:37 GMT 2015 //help build the article url //build the article url Notice of Status Change - ProxyAV510 and 1200 PlatformsPublished Date: May 1, 2015 Blue Coat Systems, Inc. announces a Notice of Status Change for ProxyAV 510 and 1200 Platforms.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000024861Fri May 01 20:25:40 GMT 2015Fri May 01 20:25:40 GMT 2015 //help build the article url //build the article url X-Apparent-Data-Types response header was returning incorrect valuesX-Apparent-Data-Types duplicates the extension, which results in an Apparent-Data-Type policy on ProxySG that does not work correctly.http://bluecoat.force.com/knowledgebase/articles/Solution/Apparent-data-icap-header-returning-incorrect-valuesThu Apr 16 20:51:59 GMT 2015Thu Apr 16 20:51:59 GMT 2015 //help build the article url //build the article url Where can I download the SNMP MIBs for my ProxyAV?http://bluecoat.force.com/knowledgebase/articles/Solution/000024379Tue Mar 31 13:43:47 GMT 2015Tue Mar 31 13:43:47 GMT 2015 //help build the article url //build the article url What happens when my ProxyAV scanning license expires?This article details the expected behavior when the scanning licenses associated with a ProxyAV appliance expire.http://bluecoat.force.com/knowledgebase/articles/Solution/000023986Tue Mar 24 17:57:17 GMT 2015Tue Mar 24 17:57:17 GMT 2015 //help build the article url //build the article url How to protect network from Gameover Zeus (GOZ) and CryptoLocker malwarehttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-protect-network-from-Gameover-Zeus-GOZ-and-CryptoLocker-malwareTue Mar 17 13:51:24 GMT 2015Tue Mar 17 13:51:24 GMT 2015 //help build the article url //build the article url How to export SSL Private key and Certificate from ProxyAVhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024051Mon Mar 16 16:19:12 GMT 2015Mon Mar 16 16:19:12 GMT 2015 //help build the article url //build the article url Download File Exceeded error from ProxyAV"Download File Exceeded" error from ProxyAV appears when max file size limit has been reachedhttp://bluecoat.force.com/knowledgebase/articles/Solution/Download-File-Exceeded-error-from-ProxyAVWed Feb 04 17:42:02 GMT 2015Wed Feb 04 17:42:02 GMT 2015 //help build the article url //build the article url Unable to generate CSR or Self Signed Certificate on ProxyAV - Returns 'Internal Error'http://bluecoat.force.com/knowledgebase/articles/Solution/000022737Wed Jan 07 15:43:32 GMT 2015Wed Jan 07 15:43:32 GMT 2015 //help build the article url //build the article url Why is the AV1400-A listed as "AV1400-B" in the sysinfo file?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheAV1400-AlistedasAV1400-BinthesysinfofileWed Oct 01 13:11:26 GMT 2014Wed Oct 01 13:11:26 GMT 2014 //help build the article url //build the article url Why does the AV810 appliance fail to real its serial number after upgrade?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheAV810appliancefailtorealitsserialnumberafterupgradeWed Oct 01 13:10:39 GMT 2014Wed Oct 01 13:10:39 GMT 2014 //help build the article url //build the article url What is the policy statement for the Chassis Replacement Unit (CRU)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthepolicystatementfortheChassisReplacementUnitCRUWed Oct 01 13:08:23 GMT 2014Wed Oct 01 13:08:23 GMT 2014 //help build the article url //build the article url What is ICTM? What do I get ICTM errorshttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatisICTMWhatdoIgetICTMerrorsWed Oct 01 13:07:50 GMT 2014Wed Oct 01 13:07:50 GMT 2014 //help build the article url //build the article url ProxyAV logs showing client & server fields as ‘unknown’http://bluecoat.force.com/knowledgebase/articles/Solution/ProxyAVlogsshowingclientserverfieldsasunknownWed Oct 01 13:01:47 GMT 2014Wed Oct 01 13:01:47 GMT 2014 //help build the article url //build the article url Proxy AV cpu high 100 & Internet Slowhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxyAVcpuhigh100InternetSlowWed Oct 01 13:01:43 GMT 2014Wed Oct 01 13:01:43 GMT 2014 //help build the article url //build the article url Not able to select certain file types under ‘Managed Files by File Types’ on AVOShttp://bluecoat.force.com/knowledgebase/articles/Solution/NotabletoselectcertainfiletypesunderManagedFilesbyFileTypesonAVOSWed Oct 01 13:00:49 GMT 2014Wed Oct 01 13:00:49 GMT 2014 //help build the article url //build the article url How to run hardware diagnostics commands on ProxyAV products?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtorunhardwarediagnosticscommandsonProxyAVproductsWed Oct 01 12:57:57 GMT 2014Wed Oct 01 12:57:57 GMT 2014 //help build the article url //build the article url How do I verify that the ProxyAV appliance is scanning HTTPS traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIverifythattheProxyAVapplianceisscanningHTTPStrafficWed Oct 01 12:55:52 GMT 2014Wed Oct 01 12:55:52 GMT 2014 //help build the article url //build the article url Are there public DNS Servers that can be used when configuring Blue Coat products?Are there public DNS Servers that can be used when configuring Blue Coat products?http://bluecoat.force.com/knowledgebase/articles/Solution/AretherepublicDNSServersthatcanbeusedwhenconfiguringBlueCoatproductsWed Oct 01 12:47:35 GMT 2014Wed Oct 01 12:47:35 GMT 2014 //help build the article url //build the article url Are the blowers or fans hot swappable on the ProxyAV 1200, 1400, 2400http://bluecoat.force.com/knowledgebase/articles/Solution/AretheblowersorfanshotswappableontheProxyAV120014002400Wed Oct 01 12:47:33 GMT 2014Wed Oct 01 12:47:33 GMT 2014 //help build the article url //build the article url When downgrading the OS on a ProxyAV appliance, installing a version that is too old might render the box inoperable.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/WhendowngradingtheOSonaProxyAVapplianceinstallingaversionthatistoooldmightrendertheboxinoperableWed Oct 01 12:33:48 GMT 2014Wed Oct 01 12:33:48 GMT 2014 //help build the article url //build the article url NICs unresponsive on new AV1200 (Rev.B), AV1400 (Rev.B), and AV2400 (Rev.B)http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/NICsunresponsiveonnewAV1200RevBAV1400RevBandAV2400RevBWed Oct 01 12:33:35 GMT 2014Wed Oct 01 12:33:35 GMT 2014 //help build the article url //build the article url "Heartbleed" fix available in AVOS3.5.1.301http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/HeartbleedfixavailableinAVOS351301Tue Sep 30 13:19:54 GMT 2014Tue Sep 30 13:19:54 GMT 2014