enknowledgebase - datacategory - ProxySGhttp://bluecoat.force.com/knowledgebase/ //link to the public knowledge base Mon Sep 12 20:45:54 GMT 2016 Mon Sep 12 20:45:54 GMT 2016 //help build the article url //build the article url ProxySG Experiencing High CPU Utilization and Input Errors on TCP InterfaceThis article provides details of a high CPU utilization issue on the ProxySG caused when the TCP interface is configured incorrectly.http://bluecoat.force.com/knowledgebase/articles/Solution/000017032Mon Sep 12 19:39:56 GMT 2016Mon Sep 12 19:39:56 GMT 2016 //help build the article url //build the article url Many websites do not load after upgrading the ProxySG appliance to SGOS 6.5.9.2 or laterThis article explains why users cannot load some websites after upgrading to SGOS 6.5.9.2 and later, and how to work around the problem.http://bluecoat.force.com/knowledgebase/articles/Solution/000030509Mon Sep 12 19:31:13 GMT 2016Mon Sep 12 19:31:13 GMT 2016 //help build the article url //build the article url Boot loader updates for 6.5.9.11 and laterThis article details the changes that were mad to the boot loader in SGOS 6.5.9.11.http://bluecoat.force.com/knowledgebase/articles/Solution/000031250Fri Sep 09 20:22:27 GMT 2016Fri Sep 09 20:22:27 GMT 2016 //help build the article url //build the article url ProxySG S500-20 appliances may fail to boot and display "SCSI: Mode selector page" messagesSG-S500-20 appliances fail to boot and display "SCSI: Mode selector page" messageshttp://bluecoat.force.com/knowledgebase/articles/Solution/000025778Thu Sep 08 23:27:29 GMT 2016Thu Sep 08 23:27:29 GMT 2016 //help build the article url //build the article url Firefox Prompts for Credentials in Transparent SGOS Deployments Using SSL InterceptionThis article provides a possible resolution for an issue where Mozilla Firefox prompts for authentication credentials in a transparent IWA (Direct or BCAAA) environment using NTLM and SSL interception.http://bluecoat.force.com/knowledgebase/articles/Solution/000032030Wed Sep 07 13:05:15 GMT 2016Wed Sep 07 13:05:15 GMT 2016 //help build the article url //build the article url Outlook is very slow while connecting to office 365 exchange in explicit deploymenthttp://bluecoat.force.com/knowledgebase/articles/Solution/Outlookisveryslowwhileconnectingtooffice365exchangeinexplicitdeploymentTue Sep 06 12:27:56 GMT 2016Tue Sep 06 12:27:56 GMT 2016 //help build the article url //build the article url ProxySG ICAP policy fail_open overrules ICAP policy to block and serve the fileProxy ICAP policy is set to fail_open, ICAP is set to block files, yet the files are being delivered to the client without error.http://bluecoat.force.com/knowledgebase/articles/Solution/000032359Fri Sep 02 17:29:23 GMT 2016Fri Sep 02 17:29:23 GMT 2016 //help build the article url //build the article url ProxySG CPU monitor showing high CPU in TCPIPThis article details common causes of high CPU utilization of TCPIP on the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/CPUmonitorisshowinghighCPUinTCPFri Sep 02 13:52:11 GMT 2016Fri Sep 02 13:52:11 GMT 2016 //help build the article url //build the article url Which ProxySG models have hot-swappable disks?List of ProxySG models where hard disks are hot swappablehttp://bluecoat.force.com/knowledgebase/articles/Solution/WhichProxySGshavehotswappabledisksFri Sep 02 10:20:51 GMT 2016Fri Sep 02 10:20:51 GMT 2016 //help build the article url //build the article url How to disable SSLv3 on ProxySG applianceThis articles explains how to disable the deprecated SSLv3 for the proxy services.http://bluecoat.force.com/knowledgebase/articles/Solution/000031356Fri Sep 02 09:54:35 GMT 2016Fri Sep 02 09:54:35 GMT 2016 //help build the article url //build the article url How to use Policy ID with access logsPolicy ID is a feature to help customers optimize and troubleshoot their policeshttp://bluecoat.force.com/knowledgebase/articles/Solution/000030110Fri Sep 02 08:08:57 GMT 2016Fri Sep 02 08:08:57 GMT 2016 //help build the article url //build the article url CPU monitor showing high CPU in Policy on ProxySG running SGOS 6.5 after installing a policyThis article describes an issue with SGOS 6.5 where a policy with a syntax error leads to high CPU utilizationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024972Thu Sep 01 20:23:25 GMT 2016Thu Sep 01 20:23:25 GMT 2016 //help build the article url //build the article url ProxySG CPU monitor showing high CPU in LSAThis article details common causes of high CPU utilization of LSA on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatisLSAandwhyisitshowinghighusageintheinCPUmonitorThu Sep 01 19:45:15 GMT 2016Thu Sep 01 19:45:15 GMT 2016 //help build the article url //build the article url What is the ProxySG authentication Surrogate Refresh Time?This article explains the purpose of the Surrogate Refresh Time setting.http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheProxySGauthenticationSurrogateRefreshTimeThu Sep 01 18:57:08 GMT 2016Thu Sep 01 18:57:08 GMT 2016 //help build the article url //build the article url Can a hostname be used in the static bypass list to bypass proxy processing of a transparent request?This article explains why a hostname cannot be used in the static bypass list.http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIaddahostnametothestaticbypasslisttobypassproxyprocessingofatransparentrequestThu Sep 01 14:50:06 GMT 2016Thu Sep 01 14:50:06 GMT 2016 //help build the article url //build the article url Where to download SNMP MIBs for the ProxySGThis article provides instructions for locating SNMP MIB files for the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoobtainSNMPMIBsfortheProxySGThu Sep 01 14:07:51 GMT 2016Thu Sep 01 14:07:51 GMT 2016 //help build the article url //build the article url ProxySG CPU monitor showing high CPU in PolicyThis article details common causes of high CPU utilization of the Policy category on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/CPUmonitorisshowinghighCPUinPolicyWed Aug 31 19:29:58 GMT 2016Wed Aug 31 19:29:58 GMT 2016 //help build the article url //build the article url ProxySG CPU monitor showing high CPU in MiscellaneousThis article details common causes of high CPU utilization in the miscellaneous category of the CPU monitor on the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/ProxySGCPUmonitorisshowinghighCPUinMiscWed Aug 31 16:40:54 GMT 2016Wed Aug 31 16:40:54 GMT 2016 //help build the article url //build the article url ProxySG CPU monitor showing high CPU in HTTPThis article details common causes of high CPU utilization in HTTP on the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/CPUmonitorisshowinghighCPUinHTTPWed Aug 31 15:02:08 GMT 2016Wed Aug 31 15:02:08 GMT 2016 //help build the article url //build the article url ProxySG CPU monitor showing high CPU in Object StoreThis article details common causes of high CPU utilization of the object store on the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/CPUmonitorisshowinghighCPUinObjectStoreWed Aug 31 14:50:55 GMT 2016Wed Aug 31 14:50:55 GMT 2016 //help build the article url //build the article url How to enable the CPU Monitor on the Proxy SGThis article provides instructions for enabling the CPU Monitor on the ProxySG from either the management console or the command line interface (CLI).http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIenableCPUMonitorontheProxySGWed Aug 31 14:27:31 GMT 2016Wed Aug 31 14:27:31 GMT 2016 //help build the article url //build the article url Reverse Proxy HTTP with x-real-ipThis article shows how to configure a HTTP reverse proxy and with x-real-ip being forwarded to the webserver.http://bluecoat.force.com/knowledgebase/articles/Solution/000032258Mon Aug 29 08:16:09 GMT 2016Mon Aug 29 08:16:09 GMT 2016 //help build the article url //build the article url I am unable to run iPhone/iTunes applications when connecting through a ProxySG; how do I disable authentication for iPhone/iTunes applications?This Article shows how to bypass ITunes application when connecting through a ProxySG bypassing authenticationhttp://bluecoat.force.com/knowledgebase/articles/Solution/IamunabletoruniPhoneiTunesapplicationswhenconnectingthroughaProxySGhowdoIdisableauthenticationforiPhoneiTunesapplicationsMon Aug 29 08:15:19 GMT 2016Mon Aug 29 08:15:19 GMT 2016 //help build the article url //build the article url How to added the value of the X-Forwarded-for header into an access logThis article outlines the steps needed to setup access logs to capture the users IP address in a child parent proxy deploymenthttp://bluecoat.force.com/knowledgebase/articles/Solution/000032259Fri Aug 26 08:47:14 GMT 2016Fri Aug 26 08:47:14 GMT 2016 //help build the article url //build the article url Web site or video loads slowly / Remote host does not have DNS name (RDNS)Troubleshooting slow web site and video load issues due to reverse DNS settings.http://bluecoat.force.com/knowledgebase/articles/Solution/WebsiteorvideoloadsslowlyRemotehostdoesnothaveDNSnameRDNSWed Aug 24 20:24:49 GMT 2016Wed Aug 24 20:24:49 GMT 2016 //help build the article url //build the article url Where is the default keyring referenced in the ProxySG by defaultWhere is the default keyring referenced in the proxy by defaulthttp://bluecoat.force.com/knowledgebase/articles/Solution/000032234Wed Aug 24 13:19:35 GMT 2016Wed Aug 24 13:19:35 GMT 2016 //help build the article url //build the article url Mounting bracket assembly modification on SG900's purchased after July 1 2013Instructions for attaching mounting brackets for SG900's purchased after July 1st, 2013http://bluecoat.force.com/knowledgebase/articles/Solution/MountingbracketassemblymodificationonSG900spurchasedafterJuly12013Mon Aug 22 19:44:25 GMT 2016Mon Aug 22 19:44:25 GMT 2016 //help build the article url //build the article url Creating a policy on the ProxySG to detect data type for filesThis article provides information for detecting file types without relying on MIME type headers and file extensions.http://bluecoat.force.com/knowledgebase/articles/Solution/000010767Mon Aug 22 14:26:20 GMT 2016Mon Aug 22 14:26:20 GMT 2016 //help build the article url //build the article url "Incorrect Protocol" error when connecting the Management Center to a ProxySG clientWhen connecting Management Center to a ProxySG client (after the client has been reset to factory default settings), Management Center returns the error Incorrect Protocol. Caused by no SSH Keyring associated to that ProxySG client.http://bluecoat.force.com/knowledgebase/articles/Solution/000032144Fri Aug 19 17:17:09 GMT 2016Fri Aug 19 17:17:09 GMT 2016 //help build the article url //build the article url Interoperability Requirements for Director (SGME) and SGOSThis article provides the version requirements for both Director and SGOS in order for Director to manage ProxySG appliances.http://bluecoat.force.com/knowledgebase/articles/Solution/000013458Fri Aug 19 14:06:37 GMT 2016Fri Aug 19 14:06:37 GMT 2016 //help build the article url //build the article url Exclude a user or group from YouTube SafeSearchThis article explains how to exclude individual users or groups from YouTube SafeSearch.http://bluecoat.force.com/knowledgebase/articles/Solution/000032176Thu Aug 18 19:52:17 GMT 2016Thu Aug 18 19:52:17 GMT 2016 //help build the article url //build the article url Upgrading to SGOS 6.6.4.x can sometimes break IWA Direct if SMB signing is disabled on the domain controllerUpgrading to SGOS 6.6.4.x can sometimes break IWA Direct if SMB signing is disabled on the domain controller.http://bluecoat.force.com/knowledgebase/articles/Solution/000032063Thu Aug 18 19:47:49 GMT 2016Thu Aug 18 19:47:49 GMT 2016 //help build the article url //build the article url How to Troubleshoot HTTP/HTTPS Sessions With FiddlerThis article describes basic steps to get started to capture with fiddler4. Include video "Getting Started with Fiddler" from the respective developer.http://bluecoat.force.com/knowledgebase/articles/Solution/000032171Wed Aug 17 18:10:31 GMT 2016Wed Aug 17 18:10:31 GMT 2016 //help build the article url //build the article url Director unable to connect to ProxySG (ICMP ping disabled)This article describes an issue where the Director is unable to connect to ProxySG appliances on the network because ICMP packets have been disabled.http://bluecoat.force.com/knowledgebase/articles/Solution/DirectorunabletoconnecttoProxySGICMPpingdisabledTue Aug 16 20:18:33 GMT 2016Tue Aug 16 20:18:33 GMT 2016 //help build the article url //build the article url Troubleshooting Regex-Optimize Messages in the ProxySG or ASG Event logRegex memory message being seen in the Proxy SG Event loghttp://bluecoat.force.com/knowledgebase/articles/Solution/000032065Tue Aug 16 19:09:30 GMT 2016Tue Aug 16 19:09:30 GMT 2016 //help build the article url //build the article url How to Allow a web site Blocked by Blue Coat WebFilter Categories on a ProxySG or ASG ApplianceYou deny access for a category but you want to allow one specific address which belongs to that category. This article explains how to make an exception to the denied web sites of the Blue Coat Categories using the VPM.http://bluecoat.force.com/knowledgebase/articles/Solution/000032062Tue Aug 16 19:08:06 GMT 2016Tue Aug 16 19:08:06 GMT 2016 //help build the article url //build the article url The Ports Used in a Typical ProxySG Appliance DeploymentArticle provides a list of ports that might have to be opened on the firewalls for the ProxySG to functionhttp://bluecoat.force.com/knowledgebase/articles/Solution/000015463Tue Aug 16 19:00:33 GMT 2016Tue Aug 16 19:00:33 GMT 2016 //help build the article url //build the article url Configuration Example for WCCP Redirection for port 443This article details the steps to configure WCCP redirection for port 443 (SSL) traffic, and provides configuration examples.http://bluecoat.force.com/knowledgebase/articles/Solution/000013248Tue Aug 16 18:59:37 GMT 2016Tue Aug 16 18:59:37 GMT 2016 //help build the article url //build the article url Troubleshooting Issues with Nessus Plugin Updates that Traverse a ProxySGThis article outlines how to look for and resolve issues with Nessus Vulnerability Scan Plugins when downloading via ProxySG (Explicit Connection)http://bluecoat.force.com/knowledgebase/articles/Solution/000032022Tue Aug 16 18:57:07 GMT 2016Tue Aug 16 18:57:07 GMT 2016 //help build the article url //build the article url How to Perform Reverse DNS Lookups for Specific Subnets with Custom Group DNS ServersReverse DNS lookups via Custom Group DNShttp://bluecoat.force.com/knowledgebase/articles/Solution/000008290Tue Aug 16 18:54:44 GMT 2016Tue Aug 16 18:54:44 GMT 2016 //help build the article url //build the article url URLs and IPs used by Skype for ProxySG Policy DefinitionThis article provides insight regarding the URLs and IPs utilized in respect to the Skype, for the purpose of defining policy on Proxy SG appliances.http://bluecoat.force.com/knowledgebase/articles/Solution/000032039Tue Aug 16 17:40:53 GMT 2016Tue Aug 16 17:40:53 GMT 2016 //help build the article url //build the article url Product Change Notice - S500 Front PanelSymantec has implemented a change to the S500 platform front panel, adding visual aids to improve customer usability. Two icons have been added to the front panel to help customers identify the Power and System Management LEDs without having to reference the platform documentation.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000032166Mon Aug 15 22:34:55 GMT 2016Mon Aug 15 22:34:55 GMT 2016 //help build the article url //build the article url Tips for Troubleshooting WebPulse Services on a ProxySG or ASG ApplianceHow to troubleshoot Webpulse/DRTRhttp://bluecoat.force.com/knowledgebase/articles/Solution/000014663Mon Aug 15 20:32:31 GMT 2016Mon Aug 15 20:32:31 GMT 2016 //help build the article url //build the article url How do I fix a health check failure for DRTR (drtr.rating) on the ProxySG?How to check DNS for DRTR servershttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIfixahealthcheckfailureforDRTRdrtrratingontheProxySGMon Aug 15 19:38:01 GMT 2016Mon Aug 15 19:38:01 GMT 2016 //help build the article url //build the article url Why is configuration required on Citrix Receiver (client) behind the ProxySG appliance?This article describes why configuration is required on Citrix Receiver (client) behind the ProxySG appliance, and provides a configuration example as well as a few possible issues when running Citrix Receiver behind the ProxySG appliance in an explicit deployment.http://bluecoat.force.com/knowledgebase/articles/Solution/000016471Mon Aug 15 12:56:49 GMT 2016Mon Aug 15 12:56:49 GMT 2016 //help build the article url //build the article url How to collect information for Blue Coat Value Review AssessmentsThis document provides all the necessary information and script to collect information to be used during Blue Coat Value Review Assessmentshttp://bluecoat.force.com/knowledgebase/articles/Solution/000029525Fri Aug 12 11:29:32 GMT 2016Fri Aug 12 11:29:32 GMT 2016 //help build the article url //build the article url SWG VA License and User Limit InformationFor Secure Web Gateway Virtual Appliances (SWG VAs) running on Microsoft’s Hyper-V hypervisor or VMware’s vSphere Hypervisor, new licenses for 1500, 2000, and 2500 user limits are available for download.http://bluecoat.force.com/knowledgebase/articles/Solution/000031436Fri Aug 05 17:32:27 GMT 2016Fri Aug 05 17:32:27 GMT 2016 //help build the article url //build the article url Install a SWG VA running SGOS 6.6.x for VMWare vSphere HypervisorThis article provides information on how to install a Secure Web Gateway Virtual Appliance (SWG VA) running SGOS 6.6.x on VMWare vSphere Hypervisor without a Virtual Appliance Package (VAP).http://bluecoat.force.com/knowledgebase/articles/Solution/000031441Fri Aug 05 17:32:09 GMT 2016Fri Aug 05 17:32:09 GMT 2016 //help build the article url //build the article url Can ICAP response headers be logged to an access log?How do I log ICAP response headers in an access log?http://bluecoat.force.com/knowledgebase/articles/Solution/000032033Wed Aug 03 14:10:25 GMT 2016Wed Aug 03 14:10:25 GMT 2016 //help build the article url //build the article url Supported Java, operating system, and browser versions for SGOS 6.6.xThis article describes the Java Runtime Environment (JRE), operating system, and internet browser versions supported for SGOS 6.6.x.http://bluecoat.force.com/knowledgebase/articles/Solution/000031300Tue Aug 02 19:06:53 GMT 2016Tue Aug 02 19:06:53 GMT 2016 //help build the article url //build the article url Health check failure for DRTR Service (drtr.rating) and BCWF update error on the ProxySGThis article explains how to fix DRTR service healthcheck error when BCWF also fails to update on ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000030123Fri Jul 29 18:29:45 GMT 2016Fri Jul 29 18:29:45 GMT 2016 //help build the article url //build the article url Why do I sometimes see health check errors for WebPulse/DRTR, even though it works correctly?What can cause DRTR health check failureshttp://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIsometimesseehealthcheckerrorsforWebPulseDRTReventhoughitworkscorrectlyFri Jul 29 18:27:19 GMT 2016Fri Jul 29 18:27:19 GMT 2016 //help build the article url //build the article url How often does the ProxySG check the health of the WebPulse service?DRTR health check frequency.http://bluecoat.force.com/knowledgebase/articles/Solution/HowoftendoestheProxySGcheckthehealthoftheWebPulseserviceFri Jul 29 17:25:33 GMT 2016Fri Jul 29 17:25:33 GMT 2016 //help build the article url //build the article url Google Chrome prompts for credentials using NTLM in transparent IWA (Direct/BCAAA) deployment with SSL interceptionThis article provides a possible resolution for an issue where Google Chrome prompts for authentication credentials in a transparent IWA (Direct or BCAAA) environment using NTLM and SSL interception.http://bluecoat.force.com/knowledgebase/articles/Solution/000032029Fri Jul 29 16:19:28 GMT 2016Fri Jul 29 16:19:28 GMT 2016 //help build the article url //build the article url I am seeing "Cannot establish connection to service drtr_service_xx" in my WebPulse logs. What does it mean?DRTR connection error in event logs.http://bluecoat.force.com/knowledgebase/articles/Solution/IamseeingCannotestablishconnectiontoservicedrtrservicexxinmyWebPulselogsWhatdoesitmeanFri Jul 29 14:02:38 GMT 2016Fri Jul 29 14:02:38 GMT 2016 //help build the article url //build the article url Health Check failing for DRTRHow o check for network access to DRTR server.http://bluecoat.force.com/knowledgebase/articles/Solution/HealthCheckfailingforDRTRFri Jul 29 14:02:15 GMT 2016Fri Jul 29 14:02:15 GMT 2016 //help build the article url //build the article url What URL does the ProxySG contact for updates and supportList of service URLS needed by Porxy.http://bluecoat.force.com/knowledgebase/articles/Solution/WhatURLdoestheProxySGcontactforupdatesandsupportFri Jul 29 14:01:52 GMT 2016Fri Jul 29 14:01:52 GMT 2016 //help build the article url //build the article url DRTR Health Check fails on child proxyCustomer with proxy chaining and no DNS setup on the child proxy is seeing DRTR health checks failing although BCWF is working fine and downloading updates successfullyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030780Fri Jul 29 14:00:39 GMT 2016Fri Jul 29 14:00:39 GMT 2016 //help build the article url //build the article url One windows PC/account is logging on to proxy as an unexpected domain user or non Domain user account.Windows Vault / Windows Credential Manager is storing a bad password for a user accounthttp://bluecoat.force.com/knowledgebase/articles/Solution/000029522Fri Jul 29 13:55:24 GMT 2016Fri Jul 29 13:55:24 GMT 2016 //help build the article url //build the article url What are the IP addresses for sp.cwfservice.net, webpulse.es.bluecoat.com, av-download.bluecoat.com, and list.bluecoat.com?IP addresses for BlueCoat Services, (as of July 2016)http://bluecoat.force.com/knowledgebase/articles/Solution/000014742Fri Jul 29 13:53:19 GMT 2016Fri Jul 29 13:53:19 GMT 2016 //help build the article url //build the article url Configuring ProxyClient Web Filtering Auto-DetectionConfiguring ProxyClient Web Filtering Auto-Detectionhttp://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguringProxyClientWebFilteringAuto-DetectionFri Jul 29 12:53:59 GMT 2016Fri Jul 29 12:53:59 GMT 2016 //help build the article url //build the article url How do I upload ProxySG appliance access logs over FTPS?This article provides the instructions for configuring your ProxySG appliance and FTP Server (FileZilla) for uploading access logs.http://bluecoat.force.com/knowledgebase/articles/Solution/000007724Thu Jul 28 21:51:03 GMT 2016Thu Jul 28 21:51:03 GMT 2016 //help build the article url //build the article url Error "The call to Kerberos 5 failed" when trying to join ProxySG appliance to domainThis article describes common reasons for the error "The call to Kerberos 5 failed" when trying to join an ProxySG appliance to the domain during IWA-Direct authentication configuration.http://bluecoat.force.com/knowledgebase/articles/Solution/000013833Thu Jul 28 21:42:25 GMT 2016Thu Jul 28 21:42:25 GMT 2016 //help build the article url //build the article url Resources and requirements for upgrading or downgrading SGOS on ProxySG appliancesThis article provides upgrade path details to to help you stay within a supported upgrade path.http://bluecoat.force.com/knowledgebase/articles/Solution/000031394Thu Jul 28 19:51:24 GMT 2016Thu Jul 28 19:51:24 GMT 2016 //help build the article url //build the article url Which certificate field does the ProxySG appliance use to categorize the certificate for use in policy?Determine which field in a certificate is used for categorizing the certificate for a possible Blue Coat Webfilter (BCWF) match.http://bluecoat.force.com/knowledgebase/articles/Solution/000032005Thu Jul 28 19:40:31 GMT 2016Thu Jul 28 19:40:31 GMT 2016 //help build the article url //build the article url URL Categorization Issues with WebPulse and BCWF on ProxySG and Advanced Secure GatewaySome URLs which not in the Blue Coat WebFilter database may be categorized, when Access Logs report they are not.http://bluecoat.force.com/knowledgebase/articles/Solution/000032017Tue Jul 26 19:23:17 GMT 2016Tue Jul 26 19:23:17 GMT 2016 //help build the article url //build the article url Error Downloading Subscription Database on ProxySG and ASG AppliancesWhen the Max-Cache-Size setting is modified, the ProxySG appliance may fail when attempting to download any subscription service databaseshttp://bluecoat.force.com/knowledgebase/articles/Solution/000032021Tue Jul 26 18:54:29 GMT 2016Tue Jul 26 18:54:29 GMT 2016 //help build the article url //build the article url Unexpected Results from Nessus Scans on ProxySG and Advanced Secure Gateway AppliancesPolicy recommended to negate effects of POODLE vulnerability can trigger unexpected vulnerability results from NESSUS vulnerability scans.http://bluecoat.force.com/knowledgebase/articles/Solution/000032018Tue Jul 26 13:27:53 GMT 2016Tue Jul 26 13:27:53 GMT 2016 //help build the article url //build the article url Web pages can't load content from third-party domains when CAPTCHA policy exists on ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000030608Mon Jul 25 18:01:32 GMT 2016Mon Jul 25 18:01:32 GMT 2016 //help build the article url //build the article url Browser doesn't display CAPTCHA validation form in explicit proxy deploymentWhen the ProxySG appliance is in an explicit proxy deployment and CAPTCHA validation policy is installed, the browser does not present the CAPTCHA validation form to users. In some cases, the browser displays an error message.http://bluecoat.force.com/knowledgebase/articles/Solution/000030610Mon Jul 25 18:00:36 GMT 2016Mon Jul 25 18:00:36 GMT 2016 //help build the article url //build the article url SGOS 6.6.4.3 (GA) release announcementRelease announcement for SGOS 6.6.4.3, including details on new features.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000032008Mon Jul 25 17:59:34 GMT 2016Mon Jul 25 17:59:34 GMT 2016 //help build the article url //build the article url How do I change the SSH Console ciphers on a ProxySG?You want to change the available ciphers and/or their order for management connections to the SSH-consolehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIchangetheSSHConsoleciphersThu Jul 21 10:56:58 GMT 2016Thu Jul 21 10:56:58 GMT 2016 //help build the article url //build the article url Subscription Communication Status is in Warning/Critical state and displays failed download attempts even after database download issue is fixed in ProxySGThe article lists out options to clear the "Subscription Communication Status" showing up due to a previous downtime with the server hosting the local database file.http://bluecoat.force.com/knowledgebase/articles/Solution/000013765Thu Jul 21 08:23:37 GMT 2016Thu Jul 21 08:23:37 GMT 2016 //help build the article url //build the article url Internet Explorer not sending Client Certificate when using Certificate Realm AuthenticationThe following article will provide a possible solution for an issue that occurs when using Certificate Realm Authentication via Internet Explorer.http://bluecoat.force.com/knowledgebase/articles/Solution/000031770Thu Jul 21 07:49:57 GMT 2016Thu Jul 21 07:49:57 GMT 2016 //help build the article url //build the article url Users receive authentication errors and LSA debug logs on the ProxySG display “Ticket not yet valid” errorsThis article covers one common error with implementing KCD and its root cause/resolution.http://bluecoat.force.com/knowledgebase/articles/Solution/000031389Wed Jul 20 15:37:32 GMT 2016Wed Jul 20 15:37:32 GMT 2016 //help build the article url //build the article url Cannot sync Google Drive when SSL interception is enabled on ProxySG appliance You want to allow Google Drive (app and web) in your deployment.http://bluecoat.force.com/knowledgebase/articles/Solution/000031767Tue Jul 19 14:17:05 GMT 2016Tue Jul 19 14:17:05 GMT 2016 //help build the article url //build the article url Which IP address and port must be enabled from the firewall to allow the ProxySG appliance to send service information?Advises what address is needed for ProxySG appliance log upload.http://bluecoat.force.com/knowledgebase/articles/Solution/000021559Fri Jul 15 18:21:06 GMT 2016Fri Jul 15 18:21:06 GMT 2016 //help build the article url //build the article url Can the ProxySG appliance fail over to a secondary NIC/Default gateway if another NIC/Default gateway goes down?This article describes how the ProxySG appliance handles multiple default gateways.http://bluecoat.force.com/knowledgebase/articles/Solution/000021808Wed Jul 13 20:38:34 GMT 2016Wed Jul 13 20:38:34 GMT 2016 //help build the article url //build the article url SWG VA license can't be installedVSWG is not able to install its licensehttp://bluecoat.force.com/knowledgebase/articles/Solution/000031465Wed Jul 13 10:36:07 GMT 2016Wed Jul 13 10:36:07 GMT 2016 //help build the article url //build the article url How to Lower the Impact on the ProxySG Appliance of the PCRE Vulnerabilities Described in SA128This article describes how to work around the PCRE vulnerabilities on the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000031444Tue Jul 12 20:47:23 GMT 2016Tue Jul 12 20:47:23 GMT 2016 //help build the article url //build the article url Proxy SG access log uploading fails: error in sending log data, error code = -1Troubleshooting information for Access log upload failures on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/Accessloguploadingfailserrorinsendinglogdataerrorcode-1Tue Jul 12 18:48:58 GMT 2016Tue Jul 12 18:48:58 GMT 2016 //help build the article url //build the article url How to set up Filezilla FTP client to work through the ProxySG applianceHow to access FTP using FileZilla Client through FTP Proxy.http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIsetupFilezillaFTPclienttoworkthroughtheProxySGMon Jul 11 20:09:05 GMT 2016Mon Jul 11 20:09:05 GMT 2016 //help build the article url //build the article url Reporter Upload Client not intended for production use when uploading Access logs from ProxySG applianceThe purpose of this article is to clarify the limitations and expectation of the Reporter upload client in the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000031385Mon Jul 11 19:49:32 GMT 2016Mon Jul 11 19:49:32 GMT 2016 //help build the article url //build the article url How to shut down an unused LAN interface on the ProxySG applianceThis article explains how an interface in a ProxySG appliance can be disabled or shut down.http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIshutdownanunusedLANinterfaceontheProxySGMon Jul 11 19:37:42 GMT 2016Mon Jul 11 19:37:42 GMT 2016 //help build the article url //build the article url How to use ProxySG policy to block Google search filtersThis article shares information on blocking tab based search in Google.http://bluecoat.force.com/knowledgebase/articles/Solution/000008188Mon Jul 11 18:01:16 GMT 2016Mon Jul 11 18:01:16 GMT 2016 //help build the article url //build the article url High CPU on ProxySG appliance running SGOS 6.5.xThis article goes over possible causes of high CPU from SSL in SGOS 6.5.http://bluecoat.force.com/knowledgebase/articles/Solution/000022650Mon Jul 11 17:18:49 GMT 2016Mon Jul 11 17:18:49 GMT 2016 //help build the article url //build the article url Configuring load balancing and weighting across multiple ICAP serversHow to configure load balancing and weighting across multiple ICAP servers.http://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguringloadbalancingandweightingacrossmultipleICAPserversMon Jul 11 17:04:14 GMT 2016Mon Jul 11 17:04:14 GMT 2016 //help build the article url //build the article url How to configure AT&T Connect application to go through the ProxySG applianceHow to configure the AT&T Connect application to go through the ProxySG appliance in a transparent deployment and an explicit deployment.http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoconfigureATTConnectapplicationtogothroughtheProxySGapplianceMon Jul 11 16:26:16 GMT 2016Mon Jul 11 16:26:16 GMT 2016 //help build the article url //build the article url How to deny access to Teamviewer for a specific user in explicit and transparent proxyHow to deny access to Teamviewer for a specific user in both explicit and transparent proxy deployments.http://bluecoat.force.com/knowledgebase/articles/Solution/000031302Mon Jul 11 16:22:39 GMT 2016Mon Jul 11 16:22:39 GMT 2016 //help build the article url //build the article url Using a different authentication mode based on protocolOverview of authentication modes that can affect FTP access through the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/UsingadifferentauthenticationmodebasedonprotocolMon Jul 11 16:19:31 GMT 2016Mon Jul 11 16:19:31 GMT 2016 //help build the article url //build the article url TCP Keep-alive timer changed from 2 minutes in SGOS 4.x to 2 hours in SGOS 5.xWhat is the default tcp keep alive value on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/TCPKeep-alivetimerchangedfrom2minutesinSGOS4xto2hoursinSGOS5xFri Jul 08 10:41:08 GMT 2016Fri Jul 08 10:41:08 GMT 2016 //help build the article url //build the article url ProxySG CPU utilization at 100% when intercepting SSL traffic troubleshooting guideThis document explains how to troubleshoot high cpu issues on the Proxy SGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024136Fri Jul 08 09:06:36 GMT 2016Fri Jul 08 09:06:36 GMT 2016 //help build the article url //build the article url Slow browsing on HTTPS/SSL traffic; appliance not responding when SSL proxy enabledSlow browsing and high cpu in SSL Proxy component on the Proxy SGhttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/Slow-browsing-on-HTTPS-SSL-traffic-Proxy-hanging-when-SSL-proxy-enabledFri Jul 08 09:06:09 GMT 2016Fri Jul 08 09:06:09 GMT 2016 //help build the article url //build the article url "KRB5KDC_ERR_S_PRINCIPAL_UNKNOWN" error appears in the packet capture on the client side while authenticating against a ProxySG applianceThis article explains what happens when the users are unable to authenticate using Kerberos and when you encounter the Kerberos error message "krb5kdc_err_s_principal_unknown" in the packet capture.http://bluecoat.force.com/knowledgebase/articles/Solution/000031390Fri Jul 08 07:15:53 GMT 2016Fri Jul 08 07:15:53 GMT 2016 //help build the article url //build the article url Requests to www.microsoft.com Through a ProxySG are not cached. Your user agent appears to be automatedThe purpose of this article provides a solution to accessing Microsoft.com from a proxy where the response states the User-Agent appears to be automatedhttp://bluecoat.force.com/knowledgebase/articles/Solution/000031391Wed Jul 06 18:52:23 GMT 2016Wed Jul 06 18:52:23 GMT 2016 //help build the article url //build the article url Some ProxySG Events Missing when logs Transferred to a Syslog ServerWhen checking events listed in a Syslog server configured to accept log data from a ProxySG appliance, some events listed in the system event log are missing.http://bluecoat.force.com/knowledgebase/articles/Solution/000028106Wed Jul 06 18:41:48 GMT 2016Wed Jul 06 18:41:48 GMT 2016 //help build the article url //build the article url How to Determine the Version of OpenSSH used by a ProxySG ApplianceThis article details how to identify the OpenSSH version in any version of SGOS.http://bluecoat.force.com/knowledgebase/articles/Solution/000031326Wed Jul 06 18:08:34 GMT 2016Wed Jul 06 18:08:34 GMT 2016 //help build the article url //build the article url How to Include SSL Cipher Suites in ProxySG Access LogsThis article details how to create custom access logs with the goal of including the cipher suites details in the new custom SSL access logshttp://bluecoat.force.com/knowledgebase/articles/Solution/000031378Wed Jul 06 17:59:51 GMT 2016Wed Jul 06 17:59:51 GMT 2016 //help build the article url //build the article url Access to ProxySG management console GUI is prompting for credentials even though policy is configured to allow access from source IP addressThis article explains a change in administrator access to the ProxySG management console GUI. A change was made in 6.6.3.2 and later that now requires authentication credentials to access the management console.http://bluecoat.force.com/knowledgebase/articles/Solution/000031395Wed Jul 06 17:43:18 GMT 2016Wed Jul 06 17:43:18 GMT 2016 //help build the article url //build the article url How do you download the ProxySG access log without using FTP?This article provides instructions for downloading the ProxySG access log without using FTPhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyoudownloadtheaccesslogwithoutusingFTPMon Jul 04 19:28:35 GMT 2016Mon Jul 04 19:28:35 GMT 2016 //help build the article url //build the article url ProxySG lost all VPM configuration information after installed policyProxySG policy configuration lost accidentallyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000012279Mon Jul 04 19:11:30 GMT 2016Mon Jul 04 19:11:30 GMT 2016 //help build the article url //build the article url Does the ProxySG switch from one Domain Controller to the other based on performance or high-level errors?How does IWA Authentication failover work?http://bluecoat.force.com/knowledgebase/articles/Solution/000022818Sun Jul 03 15:32:05 GMT 2016Sun Jul 03 15:32:05 GMT 2016 //help build the article url //build the article url Licensing: Could not validate license keyAn RMAed device was returning this error message "licensing: Could not validate license key" when trying to install the licesen for the devicehttp://bluecoat.force.com/knowledgebase/articles/Solution/000031387Sun Jul 03 15:26:16 GMT 2016Sun Jul 03 15:26:16 GMT 2016 //help build the article url //build the article url Problem accessing Salesforce.com on the ProxySG applianceCommon problem on accessing Salesforce.comhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProblemaccessingSalesforcecomWed Jun 29 17:02:54 GMT 2016Wed Jun 29 17:02:54 GMT 2016 //help build the article url //build the article url How do I limit URLs by Character Length?This article outlines the proper method for limiting URLs in policy based off of their respective character lengths.http://bluecoat.force.com/knowledgebase/articles/Solution/000031357Mon Jun 27 18:12:27 GMT 2016Mon Jun 27 18:12:27 GMT 2016 //help build the article url //build the article url How to back up all configuration on a ProxySG appliance and apply it to the same or another ProxySG applianceThis article provides the steps to migrate the configuration details from one ProxySG appliance to another.http://bluecoat.force.com/knowledgebase/articles/Solution/000010141Mon Jun 27 11:05:19 GMT 2016Mon Jun 27 11:05:19 GMT 2016 //help build the article url //build the article url What is the static bypass use count?What is the "use count" number in static-bypass means and how is it counting?http://bluecoat.force.com/knowledgebase/articles/Solution/What-is-the-static-bypass-use-countFri Jun 24 08:36:23 GMT 2016Fri Jun 24 08:36:23 GMT 2016 //help build the article url //build the article url How to Hot Swap a hard disk on ProxySG and CacheFlow productsThis article outlines how to Hot Swap a hard disk and what kind of models support Hot Swap function.http://bluecoat.force.com/knowledgebase/articles/Solution/000011218Wed Jun 22 23:03:40 GMT 2016Wed Jun 22 23:03:40 GMT 2016 //help build the article url //build the article url SGOS Support for SHA384 Ciphers for SSL InterceptionThis article answers the common question - is SHA384 supported on ProxySG and ASG for SSL interception?http://bluecoat.force.com/knowledgebase/articles/Solution/000031328Wed Jun 22 18:19:26 GMT 2016Wed Jun 22 18:19:26 GMT 2016 //help build the article url //build the article url Unable to access https://www.google.com and https://www.gmail.com on Chrome version 50 on ProxySG and ASGAfter updating to Chrome version 50 https://www.google.com and https://www.gmail.com are not accessible any more.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000031241Tue Jun 21 13:01:10 GMT 2016Tue Jun 21 13:01:10 GMT 2016 //help build the article url //build the article url internal only IP address categorized as suspicious by BCWFWhy is my internal host being flagged as suspicious by WebPulsehttp://bluecoat.force.com/knowledgebase/articles/Solution/000028321Mon Jun 20 09:28:44 GMT 2016Mon Jun 20 09:28:44 GMT 2016 //help build the article url //build the article url SGOS 6.6.4.1 GA release announcementRelease announcement for SGOS 6.6.4.1, including upgrade notes and overviews of new features and enhancements.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000031323Sat Jun 18 03:19:25 GMT 2016Sat Jun 18 03:19:25 GMT 2016 //help build the article url //build the article url Notice of Status Change - Blue Coat Web Filter (BCWF) Perpetual, SoftwareBlue Coat Systems, Inc. announces a Notice of Status Change for Software Blue Coat Web Filter Perpetual.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000031322Fri Jun 17 22:35:43 GMT 2016Fri Jun 17 22:35:43 GMT 2016 //help build the article url //build the article url After Moving Between SGOS 6.6.x and 6.5.8.8, Policy Installation Produces an Error MessageThis article describes a policy related error message that may be experienced upon upgrading or downgrading the ProxySG appliance from 6.5.8.8 and 6.6.x releases of SGOS.http://bluecoat.force.com/knowledgebase/articles/Solution/000029179Wed Jun 15 14:39:39 GMT 2016Wed Jun 15 14:39:39 GMT 2016 //help build the article url //build the article url ProxySG Application Classification List EmptyThis article outlines the workaround for the Application Classification list being empty after activation.http://bluecoat.force.com/knowledgebase/articles/Solution/000031083Wed Jun 15 13:52:43 GMT 2016Wed Jun 15 13:52:43 GMT 2016 //help build the article url //build the article url Configuring SSL interception for Explicit proxyThis article documents the steps to enable SSL Interception in Explicit Proxy deploymenthttp://bluecoat.force.com/knowledgebase/articles/Solution/000008719Wed Jun 15 06:54:48 GMT 2016Wed Jun 15 06:54:48 GMT 2016 //help build the article url //build the article url The ProxySG access logs show that some blocked categories were allowedYou notice that some categories were allowed despite policy set to block them.http://bluecoat.force.com/knowledgebase/articles/Solution/000013939Tue Jun 14 22:11:49 GMT 2016Tue Jun 14 22:11:49 GMT 2016 //help build the article url //build the article url What are the Microsoft Office 365 URLs and IP address ranges?This article provide a link to Microsoft article that lists relevant Microsoft Office 365 URLs and IP address ranges.http://bluecoat.force.com/knowledgebase/articles/Solution/000028630Tue Jun 14 21:14:15 GMT 2016Tue Jun 14 21:14:15 GMT 2016 //help build the article url //build the article url Is it possible to set ICAP request headers for both REQMOD and RESPMOD?setting ICAP request headers for both REQMOD and RESPMODhttp://bluecoat.force.com/knowledgebase/articles/Solution/000031308Tue Jun 14 13:14:39 GMT 2016Tue Jun 14 13:14:39 GMT 2016 //help build the article url //build the article url Browser returns "Network Error (tcp_error)" while waiting for a report to downloadLarge reports can take long time to generate on web server, occasionally before they are finished the browser returns the error "Network Error (tcp_error)"http://bluecoat.force.com/knowledgebase/articles/Solution/000031299Wed Jun 08 21:35:06 GMT 2016Wed Jun 08 21:35:06 GMT 2016 //help build the article url //build the article url Browser does not not display ProxySG Management Console correctly with Java 8 (SGOS 6.5.x)When using Java Version 8 (e.g., Update 31) with the ProxySG Management Console, you might experience issues.http://bluecoat.force.com/knowledgebase/articles/Solution/000023059Tue Jun 07 19:58:18 GMT 2016Tue Jun 07 19:58:18 GMT 2016 //help build the article url //build the article url Bad Redirect Messages Counter Increments on ProxySG ApplianceBad redirect message counter is incrementing in the /TCP/ICMP6 advanced URL.http://bluecoat.force.com/knowledgebase/articles/Solution/000027767Tue Jun 07 18:30:16 GMT 2016Tue Jun 07 18:30:16 GMT 2016 //help build the article url //build the article url Unable to load SSL YouTube Video on ProxySG Using Chrome 50 or HigherYoutube video fails to play using Chrome 50 when SSL interception is enabled on the ProxySG appliance. This issue does not occur with other browsers.http://bluecoat.force.com/knowledgebase/articles/Solution/000031293Tue Jun 07 17:46:45 GMT 2016Tue Jun 07 17:46:45 GMT 2016 //help build the article url //build the article url How do I deploy a Self-Signed Root Certificate with a Group Policy using ProxySGInstructions for deploying a self-signed root certificate with Group Policyhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIdeployingaself-signedrootcertificatewithagrouppolicyThu Jun 02 18:16:12 GMT 2016Thu Jun 02 18:16:12 GMT 2016 //help build the article url //build the article url How to authenticate users on iOS devices with their network credentials cached on the ProxySG applianceThis article provides instructions to authenticate iOS device users with their network credentials when they are not registered in Active Directory, or if they are non-domain users.http://bluecoat.force.com/knowledgebase/articles/Solution/000010958Wed Jun 01 19:11:20 GMT 2016Wed Jun 01 19:11:20 GMT 2016 //help build the article url //build the article url ProxySG CPL code for allowing one or more videos on YoutubeThis article provides CPL code to limit access to defined Youtube videos.http://bluecoat.force.com/knowledgebase/articles/Solution/000021551Wed Jun 01 19:00:43 GMT 2016Wed Jun 01 19:00:43 GMT 2016 //help build the article url //build the article url How to create a TCP Tunnel policy?This article provides details for creating a TCP tunnel in transparent mode.http://bluecoat.force.com/knowledgebase/articles/Solution/000011086Wed Jun 01 18:50:03 GMT 2016Wed Jun 01 18:50:03 GMT 2016 //help build the article url //build the article url Configuring load balancing on the ProxySGLocation of load balancing information in the SGOS admin guides.http://bluecoat.force.com/knowledgebase/articles/Solution/000008726Wed Jun 01 18:29:54 GMT 2016Wed Jun 01 18:29:54 GMT 2016 //help build the article url //build the article url Are intercepted HTTPS requests sent to WebPulse service?Intercepted HTTPS requests are sent to WebPulse in SGOS 6.5http://bluecoat.force.com/knowledgebase/articles/Solution/000024866Wed Jun 01 17:51:01 GMT 2016Wed Jun 01 17:51:01 GMT 2016 //help build the article url //build the article url Processing Skype Through a ProxySG ApplianceThe purpose of this article is to detail the technical limitations of the Skype application, defer the customer to the appropriate support which is Microsoft, and list the non secure, best effort alternatives to getting Skype to work with a ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000031040Wed May 25 19:32:58 GMT 2016Wed May 25 19:32:58 GMT 2016 //help build the article url //build the article url Controlling Access to Skype using the ProxySGThis article provides the details for blocking general access to Skype and allowing select users access.http://bluecoat.force.com/knowledgebase/articles/Solution/000008742Wed May 25 19:00:52 GMT 2016Wed May 25 19:00:52 GMT 2016 //help build the article url //build the article url Controlling access to Skype with the ProxySGThis article details how access to legacy versions of Skype can be controlled with the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000008773Wed May 25 18:56:19 GMT 2016Wed May 25 18:56:19 GMT 2016 //help build the article url //build the article url How to disable the Detect Protocol option for Skype on the ProxySGThis article provides the different options for disabling Detect Protocol on the ProxySG to allow access to Skype.http://bluecoat.force.com/knowledgebase/articles/Solution/000009841Wed May 25 18:34:17 GMT 2016Wed May 25 18:34:17 GMT 2016 //help build the article url //build the article url Unable to log in to Skype using Microsoft account through the ProxySGThis article details how to configure the ProxySG to bypass the Microsoft IP range to allow you to authenticate to Skype with your Microsoft accoiunt.http://bluecoat.force.com/knowledgebase/articles/Solution/000014214Wed May 25 18:06:48 GMT 2016Wed May 25 18:06:48 GMT 2016 //help build the article url //build the article url Configuring User-based access control for Skype on the ProxySG using SOCKSThis article details how to configure the ProxySG to limit access to Skype to certain users using SOCKS.http://bluecoat.force.com/knowledgebase/articles/Solution/000014430Wed May 25 17:53:04 GMT 2016Wed May 25 17:53:04 GMT 2016 //help build the article url //build the article url Intermittent issue with Skype access when connecting transparently with SSL interception enabled.After enabling HTTPS, we are getting an login issue with Skype. It work fine when SSL interception is disabled.http://bluecoat.force.com/knowledgebase/articles/Solution/000025754Wed May 25 15:07:22 GMT 2016Wed May 25 15:07:22 GMT 2016 //help build the article url //build the article url Skype for Business Fails to Connect Through Transparent ProxySGSkype for business has issues with transparent ProxySG deployments.http://bluecoat.force.com/knowledgebase/articles/Solution/000027232Wed May 25 14:45:54 GMT 2016Wed May 25 14:45:54 GMT 2016 //help build the article url //build the article url The ProxySG appliance prompts Microsoft Lync for authentication challengeProxySG CPL code to bypass NTLM authentication challenges for Microsoft Lync.http://bluecoat.force.com/knowledgebase/articles/Solution/000028438Wed May 25 14:28:26 GMT 2016Wed May 25 14:28:26 GMT 2016 //help build the article url //build the article url Skype for Business Fails to Connect Through Explicit ProxySGHow to pass Skype for Business traffic through an explicitly deployed ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000029139Wed May 25 14:19:25 GMT 2016Wed May 25 14:19:25 GMT 2016 //help build the article url //build the article url Product Change Notice – S400 & S500 Platforms 2 Port 10GBASE-T Pass-Through NIC for S400, S500 Appliances May 2016The 2 port 10GBASE-T Pass-Through NIC for S400 and S500 appliances has changed; the new version of this NIC has RJ45 connectors rotated 180 Degree from the previous version. There is no impact; the two versions of the NIC are functionally equivalent.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000031251Tue May 24 21:59:16 GMT 2016Tue May 24 21:59:16 GMT 2016 //help build the article url //build the article url How can I configure the ProxySG appliance to not send files greater than 100MB to the ProxyAV appliance?This articles documents on how to bypass big files from ICAP scanning by looking at Content-Length headerhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIconfiguretheProxySGappliancetonotsendfilesgreaterthan100MBtotheProxyAVapplianceTue May 24 15:17:01 GMT 2016Tue May 24 15:17:01 GMT 2016 //help build the article url //build the article url Unable to view User-Agent details in Access LogUnable to view User-Agent details in the access-log even though the access-log has the variable/field " http_user_agent" enabled for displaying the User-Agent details.http://bluecoat.force.com/knowledgebase/articles/Solution/000031247Tue May 24 09:37:21 GMT 2016Tue May 24 09:37:21 GMT 2016 //help build the article url //build the article url How to Import a .PFX File to a ProxySG KeyringThis article explains how to convert a pfx file to a format that can be imported to a keyringhttp://bluecoat.force.com/knowledgebase/articles/Solution/000011187Thu May 19 09:04:18 GMT 2016Thu May 19 09:04:18 GMT 2016 //help build the article url //build the article url Upgrade of the ProxySG Trust package (05/18/2016)This article outlines the instructions for upgrading the ProxySG Trust packagehttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000028311Thu May 19 00:18:17 GMT 2016Thu May 19 00:18:17 GMT 2016 //help build the article url //build the article url Create a Certificate Signing Request (CSR) with an SHA-2 cryptographic hash function on the ProxySGThis article provides instructions on how to create a CSR with an SHA-2 cryptographic hash function.http://bluecoat.force.com/knowledgebase/articles/Solution/000022556Tue May 17 14:46:49 GMT 2016Tue May 17 14:46:49 GMT 2016 //help build the article url //build the article url How to back up or copy the ProxySG configuration via the CLI (SSH)http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIbackuporcopytheProxyconfigurationconfigviatheCLISSHThu May 12 18:16:53 GMT 2016Thu May 12 18:16:53 GMT 2016 //help build the article url //build the article url What Stolen Time" Messages mean in the ProxSG Event logThis article explains why you are seeing stolen time messages in the event log and why the ProxySG unexpectedly rebooted due to stolen time.http://bluecoat.force.com/knowledgebase/articles/Solution/000015029Thu May 12 18:07:40 GMT 2016Thu May 12 18:07:40 GMT 2016 //help build the article url //build the article url In ProxySG is it possible to add information about the rule that caused an exception page to be displayed?In order to help troubleshoot why users are getting exception pages customers would like to see which matching rule caused the exception page to appearhttp://bluecoat.force.com/knowledgebase/articles/Solution/000031037Tue May 10 13:28:35 GMT 2016Tue May 10 13:28:35 GMT 2016 //help build the article url //build the article url Google Drive access breaks when SSL Interception is enabled in ProxySGThis article explains the steps to disable SSL Certificate validation in Google Drive application so to work with SSL Intercepting Proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000009691Tue May 10 09:04:47 GMT 2016Tue May 10 09:04:47 GMT 2016 //help build the article url //build the article url Restart of ProxySG after downloading BCWF updatesThis article explains the symptom, root cause and solutions for cases where the ProxySG restarts due to a BCWF update that was pushed on April 28, 2016http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000030888Mon May 09 21:34:39 GMT 2016Mon May 09 21:34:39 GMT 2016 //help build the article url //build the article url How the ProxySG appliance load balances with LACPThis is article describes how load is distributed across the interfaces in an aggregated link group with a ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000031032Fri May 06 17:41:51 GMT 2016Fri May 06 17:41:51 GMT 2016 //help build the article url //build the article url Enabling SafeSearch for search enginesEnabling SafeSearch for search engineshttp://bluecoat.force.com/knowledgebase/articles/Solution/000021435Thu May 05 14:44:57 GMT 2016Thu May 05 14:44:57 GMT 2016 //help build the article url //build the article url Do I need a BCWF account or subscription for SWG VAhttp://bluecoat.force.com/knowledgebase/articles/Solution/DoIneedaBCWFaccountorsubscriptionforSWGVAThu May 05 07:45:13 GMT 2016Thu May 05 07:45:13 GMT 2016 //help build the article url //build the article url Health Checks for McAfee DLP device failWhen setting up ICAP communications to a McAfee DLP for the first time the Health Checks fail.http://bluecoat.force.com/knowledgebase/articles/Solution/000030954Wed May 04 21:42:46 GMT 2016Wed May 04 21:42:46 GMT 2016 //help build the article url //build the article url Cannot uninstall old version of BCAAA as it is missing from Add/Remove ProgramsThis article describes steps to manually remove BCAAA agent when uninstall option is not available in Add/Remove Programshttp://bluecoat.force.com/knowledgebase/articles/Solution/CannotuninstalloldversionofBCAAAasitismissingfromAddRemoveProgramsWed May 04 11:27:53 GMT 2016Wed May 04 11:27:53 GMT 2016 //help build the article url //build the article url Can I use cat 6 cable to connect ProxySG?This article describes the use of Cat 6 cable with the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000022831Mon May 02 18:31:39 GMT 2016Mon May 02 18:31:39 GMT 2016 //help build the article url //build the article url Error when installing WCCP configurationThis article describes what to do when you receive the error "IP address cannot be determined on interface " while installing the WCCP configuration.http://bluecoat.force.com/knowledgebase/articles/Solution/000021973Mon May 02 17:25:10 GMT 2016Mon May 02 17:25:10 GMT 2016 //help build the article url //build the article url How to implement SSL keyrings, SSL service intercept, and CPL rules using CLI mode on the ProxySG applianceSteps to implement SSL Keyring, SSL service intercept, SSL Intercept and CPL rules by CLIhttp://bluecoat.force.com/knowledgebase/articles/Solution/000029413Fri Apr 29 17:59:58 GMT 2016Fri Apr 29 17:59:58 GMT 2016 //help build the article url //build the article url VPM loads slowly after upgrading to SGOS 6.5.9.2After upgrading a ProxySG appliance to SGOS 6.5.9.2 VPM loads slowly the first time but quickly subsequent times within the same browsing session.http://bluecoat.force.com/knowledgebase/articles/Solution/000029752Fri Apr 29 16:41:03 GMT 2016Fri Apr 29 16:41:03 GMT 2016 //help build the article url //build the article url ProxySG event log message "Unexpected disposition by "HTTP RW XXXXXXXXX" for "http://xxx.xxx.xxx/"" 0 48040:1 cea.cpp:3943http://bluecoat.force.com/knowledgebase/articles/Solution/000030705Tue Apr 26 21:33:26 GMT 2016Tue Apr 26 21:33:26 GMT 2016 //help build the article url //build the article url New policy is not automatically installed when ProxySG's custom central policy file is updatedThe ProxySG appliance does not install the central policy file when it is updated even though the "Automatically install new Policy when central file changes" option is selected.http://bluecoat.force.com/knowledgebase/articles/Solution/000029515Mon Apr 25 15:48:43 GMT 2016Mon Apr 25 15:48:43 GMT 2016 //help build the article url //build the article url Logs are encrypted on Qradar serverThis article discusses concerns about access logs from ProxySG being encrypted when viewing in The IBM® Security QRadarhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030415Mon Apr 25 15:47:45 GMT 2016Mon Apr 25 15:47:45 GMT 2016 //help build the article url //build the article url Kerberos authentication failing in ProxySG when connected with Cisco ACE load balancerKerberos is faling when Cisco ACE Load Balancer is used to distribute Proxy requests.http://bluecoat.force.com/knowledgebase/articles/Solution/000030190Thu Apr 21 12:41:52 GMT 2016Thu Apr 21 12:41:52 GMT 2016 //help build the article url //build the article url How to embed images in exception pages in ProxySGSteps to embed image into html exception code to avoid the usage a separate web hosting serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022857Thu Apr 14 09:09:05 GMT 2016Thu Apr 14 09:09:05 GMT 2016 //help build the article url //build the article url How to enable a full core dump on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-enable-a-full-core-dump-on-the-ProxySGWed Apr 13 15:09:26 GMT 2016Wed Apr 13 15:09:26 GMT 2016 //help build the article url //build the article url How to define a user agent for Internet Explorer 11 in the VPMhttp://bluecoat.force.com/knowledgebase/articles/Solution/IE11useragentTue Apr 12 20:19:12 GMT 2016Tue Apr 12 20:19:12 GMT 2016 //help build the article url //build the article url ProxySG sends ICAP trap for SNMP manager even though there is no ICAP configurationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030611Tue Apr 12 20:08:55 GMT 2016Tue Apr 12 20:08:55 GMT 2016 //help build the article url //build the article url VPM policy with numerous IWA Direct groups takes a long time to installhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030469Tue Apr 12 19:55:06 GMT 2016Tue Apr 12 19:55:06 GMT 2016 //help build the article url //build the article url Loss of connectivity to ProxySG appliance after connecting to VLAN routerhttp://bluecoat.force.com/knowledgebase/articles/Solution/000029751Tue Apr 12 18:03:20 GMT 2016Tue Apr 12 18:03:20 GMT 2016 //help build the article url //build the article url VPM loads slowly after upgrading to 6.6.3.2 in ProxySG applianceThis article documents the slowness in loading the Management Console after upgrading to SGOS 6.6.3.2.http://bluecoat.force.com/knowledgebase/articles/Solution/000029333Tue Apr 12 17:56:16 GMT 2016Tue Apr 12 17:56:16 GMT 2016 //help build the article url //build the article url Images in Google Search, business.google.com and other google domains are not being displayed when SafeSearch policy is enabled on the Blue coat ProxySGThis article details an image display problem found when using Google SafeSearch policy on the ProxySG and affects images on multiple Google domains.http://bluecoat.force.com/knowledgebase/articles/Solution/000030612Tue Apr 12 11:26:19 GMT 2016Tue Apr 12 11:26:19 GMT 2016 //help build the article url //build the article url How to control YouTube categorization bypass in ProxySGClients can modify YouTube request url to bypass YouTube categorization and play without any restriction. This is also known to bypass age verification imposed by YouTube which needs the user to login to his YouTube account.http://bluecoat.force.com/knowledgebase/articles/Solution/000030141Tue Apr 12 09:49:06 GMT 2016Tue Apr 12 09:49:06 GMT 2016 //help build the article url //build the article url ProxySG Real-Time Rating Service (WebPulse/DRTR) Failed due to an SSL Handshake FailureThis article describe on how to solve the issue of DRTR service failures caused by SSL handshake issues.http://bluecoat.force.com/knowledgebase/articles/Solution/000030437Fri Apr 08 15:13:50 GMT 2016Fri Apr 08 15:13:50 GMT 2016 //help build the article url //build the article url In a policy trace, what does the late tag mean?When you view the results of a policy trace, sometimes you might see the late tag in the CPL.http://bluecoat.force.com/knowledgebase/articles/Solution/000030214Fri Apr 08 14:30:58 GMT 2016Fri Apr 08 14:30:58 GMT 2016 //help build the article url //build the article url Can the ProxySG appliance choose the SSL protocol the client and server use in an end-to-end connection?When the client or server requests different SSL protocols to use, can the ProxySG appliance choose which protocol the client and server use?http://bluecoat.force.com/knowledgebase/articles/Solution/000022651Thu Apr 07 17:19:05 GMT 2016Thu Apr 07 17:19:05 GMT 2016 //help build the article url //build the article url How to manage Tor traffic with a ProxySGThis article explain on how to manage TOR application traffic using ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000011275Thu Apr 07 14:24:32 GMT 2016Thu Apr 07 14:24:32 GMT 2016 //help build the article url //build the article url Issues Restoring a ProxySG Appliance Configuration via CLI or Blue Coat Director. The following error triggered: % Reserved keyword: CCL names cannot begin with "bluecoat-"The issue occurs on SGOS version 6.5.3.1 up to SGOS version 6.5.8.3 release. This error occurred when you restore the config from ProxySG CLI / Blue Coat Director and SSL trust package has been updated in the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000030223Thu Apr 07 13:59:23 GMT 2016Thu Apr 07 13:59:23 GMT 2016 //help build the article url //build the article url How long does the ProxySG keep ARP Information?Information on how long the proxy will keep ARP information before refreshing.http://bluecoat.force.com/knowledgebase/articles/Solution/000022867Thu Apr 07 13:55:07 GMT 2016Thu Apr 07 13:55:07 GMT 2016 //help build the article url //build the article url Error "Server certificate signed by unknown CA" when updating the Blue Coat WebFilter databasehttp://bluecoat.force.com/knowledgebase/articles/Solution/000015808Thu Apr 07 00:44:02 GMT 2016Thu Apr 07 00:44:02 GMT 2016 //help build the article url //build the article url How do I export the ProxyClient configuration from one ProxySG appliance to another?This article provides instructions for how to export the ProxyClient configuration from one ProxySG appliance to another.http://bluecoat.force.com/knowledgebase/articles/Solution/000030439Wed Apr 06 17:58:02 GMT 2016Wed Apr 06 17:58:02 GMT 2016 //help build the article url //build the article url How to integrate a FireEye malware scanner with a ProxySG appliance?This article provides the steps to integrate the FireEye malware scanner with the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000011193Tue Apr 05 21:31:48 GMT 2016Tue Apr 05 21:31:48 GMT 2016 //help build the article url //build the article url Configuring the Telnet console for the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguringtheTelnetconsolefortheProxySGTue Apr 05 20:02:32 GMT 2016Tue Apr 05 20:02:32 GMT 2016 //help build the article url //build the article url Set up mail alerts for ProxySG appliance configuration changeshttp://bluecoat.force.com/knowledgebase/articles/Solution/000029192Tue Apr 05 19:38:15 GMT 2016Tue Apr 05 19:38:15 GMT 2016 //help build the article url //build the article url How to block Spotify Music Player on ProxySGUse CPL statements to block Spotify Music Playerhttp://bluecoat.force.com/knowledgebase/articles/Solution/000010961Tue Apr 05 18:42:24 GMT 2016Tue Apr 05 18:42:24 GMT 2016 //help build the article url //build the article url What does the error "Unexpected transaction termination: Continuation of HTTP response status line is not valid" mean?This article outlines the CPL used to correct the "Unexpected transaction termination" error that appears in the eventlog.http://bluecoat.force.com/knowledgebase/articles/Solution/000014953Tue Apr 05 16:34:51 GMT 2016Tue Apr 05 16:34:51 GMT 2016 //help build the article url //build the article url Behavior change between SGOS 6.2 and 6.5 for SSL cipher selectionThis article describes the difference between how SGOS 6.2.x and SGOS 6.5.x handle ciphers for server and client connections. Examples for how the different versions handle ciphers are also provided.http://bluecoat.force.com/knowledgebase/articles/Solution/000022749Tue Apr 05 16:09:05 GMT 2016Tue Apr 05 16:09:05 GMT 2016 //help build the article url //build the article url Why does the message "Security Warning: The current Web page is trying to open a site on your intranet" appear?A dialog box opens in Internet Explorer with the message "The current Web page is trying to open a site on your intranet. Do you want to allow this?"http://bluecoat.force.com/knowledgebase/articles/Solution/000025978Tue Apr 05 14:39:22 GMT 2016Tue Apr 05 14:39:22 GMT 2016 //help build the article url //build the article url Cannot access website due to ECDHE ciphers in a transparent deploymentThis article provides a workaround to allow a transparently deployed ProxySG appliance to access websites that use ECDHE ciphers.http://bluecoat.force.com/knowledgebase/articles/Solution/000023864Mon Apr 04 16:51:59 GMT 2016Mon Apr 04 16:51:59 GMT 2016 //help build the article url //build the article url Creating local policy using streaming.content= returns the error message "Error: Late condition guards early action"The ProxySG appliance returns the error message "Error: Late condition guards early action" when you create policy with the streaming.content= condition.http://bluecoat.force.com/knowledgebase/articles/Solution/000029748Fri Apr 01 17:25:15 GMT 2016Fri Apr 01 17:25:15 GMT 2016 //help build the article url //build the article url How do I change the default path or filename for the PAC file on the ProxySG appliance?This article explains how to create a PAC file URL.http://bluecoat.force.com/knowledgebase/articles/Solution/000010166Fri Apr 01 16:44:43 GMT 2016Fri Apr 01 16:44:43 GMT 2016 //help build the article url //build the article url Adding a custom HTTP header information in Access-Log using ProxySGCustomer needs to add the value of a custom request or response header into the access-log.http://bluecoat.force.com/knowledgebase/articles/Solution/000030408Wed Mar 30 13:01:45 GMT 2016Wed Mar 30 13:01:45 GMT 2016 //help build the article url //build the article url How to allow WeChat via the ProxySG appliance in a transparent deploymentUsers are unable to send messagse using WeChat when the ProxySG appliance is deployed transparently.http://bluecoat.force.com/knowledgebase/articles/Solution/000022227Mon Mar 28 20:16:13 GMT 2016Mon Mar 28 20:16:13 GMT 2016 //help build the article url //build the article url Slow speedtest.net results and large file downloads via ProxySG applianceYou notice speedtest.net results and large file downloads via the ProxySG appliance are slower than when they are bypassed.http://bluecoat.force.com/knowledgebase/articles/Solution/000027950Mon Mar 28 20:08:19 GMT 2016Mon Mar 28 20:08:19 GMT 2016 //help build the article url //build the article url ProxySG will Reset a Connection if the Client Reuses the same Source port in a Short Period of timeThis article will show how to change the TCP 2msl timer on the ProxySG to address the resetting of TCP connections from port reuse in a short time.http://bluecoat.force.com/knowledgebase/articles/Solution/000013087Wed Mar 23 13:25:25 GMT 2016Wed Mar 23 13:25:25 GMT 2016 //help build the article url //build the article url Configuring a static forwarding table on a ProxySGThis Article Explains how to Statically set the interface you would like a MAC address sent to in the case that the MAC address Packet is not traversing as expected.http://bluecoat.force.com/knowledgebase/articles/Solution/000008694Wed Mar 23 13:22:11 GMT 2016Wed Mar 23 13:22:11 GMT 2016 //help build the article url //build the article url Brotli ("br") content-encoding and its effect on ProxySGThis article talks about a compression algorithm (content-encoding) from Google, how this may break some of the existing ProxySG features, and a potential workaround.http://bluecoat.force.com/knowledgebase/articles/Solution/Brotli-br-content-encoding-and-its-effect-on-ProxySGTue Mar 22 17:15:53 GMT 2016Tue Mar 22 17:15:53 GMT 2016 //help build the article url //build the article url Explanation of the SSL messages in the ProxySG's Event LogThis article explains the SSL messages in the Event Log of the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000009375Tue Mar 22 17:15:07 GMT 2016Tue Mar 22 17:15:07 GMT 2016 //help build the article url //build the article url ProxySG Exception page did not fully displayedCustomer has created an exception page with CSS files hosted on an internal server. The CSS file was not loaded.http://bluecoat.force.com/knowledgebase/articles/Solution/000030213Fri Mar 18 08:19:09 GMT 2016Fri Mar 18 08:19:09 GMT 2016 //help build the article url //build the article url Unified Agent 4.6.2 enters into passive mode when it is rebooted or when it cannot communicate with ProxySG.This article describes Unified Agent 4.6.2 enters into passive mode when it is rebooted or when it cannot communicate with ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000030212Fri Mar 18 08:03:00 GMT 2016Fri Mar 18 08:03:00 GMT 2016 //help build the article url //build the article url How do I Implement Effective Client IP so that the Client IP can be Reported in SIEM Devices?This article explains the implementation of Effective Client IP object which could be used in Security Information and Event Management (SIEM) devices.http://bluecoat.force.com/knowledgebase/articles/Solution/000029592Fri Mar 11 15:19:16 GMT 2016Fri Mar 11 15:19:16 GMT 2016 //help build the article url //build the article url RADIUS Health Check status ProxySG appliance is "Unknown" even though RADIUS test configuration worksThe RADIUS test configuration works successfully, but the RADIUS health check shows a status of "unknown" instead of "OK".http://bluecoat.force.com/knowledgebase/articles/Solution/000030132Thu Mar 10 16:20:44 GMT 2016Thu Mar 10 16:20:44 GMT 2016 //help build the article url //build the article url What do the SNMP HTTP Connections Statistics mean in my ProxySG Sysinfo file?This article explains what the SNMP HTTP connections statistics mean and what they correspond to in the HTTP statistics in a ProxySG Sysinfo.http://bluecoat.force.com/knowledgebase/articles/Solution/000029949Wed Mar 09 15:37:20 GMT 2016Wed Mar 09 15:37:20 GMT 2016 //help build the article url //build the article url Is Blue Coat's implementation of FTPS is implicit or explicit?This article explains which mode of FTPS is supported on ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000011977Wed Mar 09 11:58:03 GMT 2016Wed Mar 09 11:58:03 GMT 2016 //help build the article url //build the article url PAC file modifications in ProxySG is not reflected in Internet Explorer 11Modifications in PAC file hosted in ProxySG is not having any effect in IE11. The same is working fine in Google Chrome and FireFoxhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030133Wed Mar 09 11:57:30 GMT 2016Wed Mar 09 11:57:30 GMT 2016 //help build the article url //build the article url How are new web applications and operations added to the ProxySGHow does a ProxySG receive updates when new web applications and or operations appear?http://bluecoat.force.com/knowledgebase/articles/Solution/000030124Tue Mar 08 13:45:37 GMT 2016Tue Mar 08 13:45:37 GMT 2016 //help build the article url //build the article url Not all built-in exceptions can be chosen in the ProxySG appliance VPM.This article is to inform you that the list of built in exceptions in 6.6.2.1,which is available to be selected in the VPM return exception action, has changed.http://bluecoat.force.com/knowledgebase/articles/Solution/000029749Thu Mar 03 11:04:25 GMT 2016Thu Mar 03 11:04:25 GMT 2016 //help build the article url //build the article url How to allow Line Messaging App Traffic to Traverse a Transparently Deployed ProxySG ApplianceThis article details the configuration required to permit users to use the Line messinging app (by Naver) through a ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000022228Wed Mar 02 22:48:13 GMT 2016Wed Mar 02 22:48:13 GMT 2016 //help build the article url //build the article url Support for SHA2 Cipher SuiteThis article explain ProxySG with SHA2 supporthttp://bluecoat.force.com/knowledgebase/articles/Solution/000022229Wed Mar 02 22:27:48 GMT 2016Wed Mar 02 22:27:48 GMT 2016 //help build the article url //build the article url How to Troubleshoot CachePulse Database Update Failures on a ProxySG ApplianceThis article details the steps to troubleshoot CachePulse database download issuehttp://bluecoat.force.com/knowledgebase/articles/Solution/000029459Wed Mar 02 22:23:10 GMT 2016Wed Mar 02 22:23:10 GMT 2016 //help build the article url //build the article url ProxySG failed to upload image, with error message: Security signature verification failed, The requested system software image may have been tampered with.http://bluecoat.force.com/knowledgebase/articles/Solution/000013444Wed Feb 17 09:23:00 GMT 2016Wed Feb 17 09:23:00 GMT 2016 //help build the article url //build the article url Why doesn't the browser display the entire ProxySG Management Console?After upgrading to SGOS 6.5.x or higher, the management console is not showing up in full. Certain options are seen cropped.http://bluecoat.force.com/knowledgebase/articles/Solution/000016196Fri Feb 12 08:36:47 GMT 2016Fri Feb 12 08:36:47 GMT 2016 //help build the article url //build the article url Can I use the WhatsApp application with a ProxySG appliance?If you want to use WhatsApp on you smartphone and your smartphone is connected to a network that has traffic flow through a ProxySG appliance, can the ProxySG appliance allow you to access WhatsApp?http://bluecoat.force.com/knowledgebase/articles/Solution/000016859Thu Feb 11 15:11:12 GMT 2016Thu Feb 11 15:11:12 GMT 2016 //help build the article url //build the article url TCP ACK storm detection leads to high CPU usage in TCP/IP component on the ProxySG applianceThis article concerns high cpu on the Proxy SG caused by a Tcp ack storm and a cli command which can be used to detect it and stop the storm occurring.http://bluecoat.force.com/knowledgebase/articles/Solution/000013745Thu Feb 11 14:48:09 GMT 2016Thu Feb 11 14:48:09 GMT 2016 //help build the article url //build the article url What ProxySG configurations and policy are required for proxy authentication to work with Microsoft Edge in a transparent deployment?This article describes the ProxySG appliance configurations and policy required in a transparent deployment for authentication to work with the Microsoft Edge browser.http://bluecoat.force.com/knowledgebase/articles/Solution/000029480Tue Feb 09 02:42:08 GMT 2016Tue Feb 09 02:42:08 GMT 2016 //help build the article url //build the article url ProxySG - How to disable export grade ciphers to prevent FREAK attack.ProxySG - How to disable export grade ciphers to prevent FREAK attack.http://bluecoat.force.com/knowledgebase/articles/Solution/000024057Thu Feb 04 09:55:40 GMT 2016Thu Feb 04 09:55:40 GMT 2016 //help build the article url //build the article url "Socket Connect Error" when downloading BCWF database on ProxySGProxySG may see problems downloading the latest BCWF database updateshttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000029528Thu Feb 04 00:15:06 GMT 2016Thu Feb 04 00:15:06 GMT 2016 //help build the article url //build the article url TCP Tunnel Proxy vs SSL Proxy with detect protocol disabledIs there any advantage to using TCP Tunnel as opposed to SSL Proxy with protocol disabled.http://bluecoat.force.com/knowledgebase/articles/Solution/000029291Tue Feb 02 16:28:50 GMT 2016Tue Feb 02 16:28:50 GMT 2016 //help build the article url //build the article url SGOS 6.5.9.1 (GA)SGOS 6.5.9.1 includes fixes for patch releases after the last GA release.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000029486Tue Feb 02 15:18:12 GMT 2016Tue Feb 02 15:18:12 GMT 2016 //help build the article url //build the article url What is the difference between the sysinfo and sysinfo_stats snapshot files?SGOS allows customers to capture snapshots of data that can be useful in troubleshooting issues, by default two such snapshots are enabled on the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000016998Tue Feb 02 14:58:20 GMT 2016Tue Feb 02 14:58:20 GMT 2016 //help build the article url //build the article url Setting up IWA authentication on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/SettingupIWAauthenticationontheProxySGMon Feb 01 21:26:46 GMT 2016Mon Feb 01 21:26:46 GMT 2016 //help build the article url //build the article url I want to upgrade my ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/IwanttoupgrademyProxySGMon Feb 01 12:07:44 GMT 2016Mon Feb 01 12:07:44 GMT 2016 //help build the article url //build the article url Getting the error "The security certificate presented by this website was not issued by a trusted certificate authority" in browser after implementing SSL interception on ProxySGThis article explains the cause and solution of the problem when users receive untrusted-issuer certificate warnings from the browsers when ProxySG is intercepting SSL traffic.http://bluecoat.force.com/knowledgebase/articles/Solution/000029516Thu Jan 28 23:45:48 GMT 2016Thu Jan 28 23:45:48 GMT 2016 //help build the article url //build the article url CachePulse Expiration Date not updated on the ProxySG after renewing subscriptionThis article explains how to address an issue where the new expiry date of a CachePulse subscription isn't reflected on the ProxySG after renewalhttp://bluecoat.force.com/knowledgebase/articles/Solution/000029485Fri Jan 22 16:43:16 GMT 2016Fri Jan 22 16:43:16 GMT 2016 //help build the article url //build the article url Domain group rules are not matching for Unified AgentGroup-based filtering rules are not applied to Unified Agenthttp://bluecoat.force.com/knowledgebase/articles/Solution/29458Thu Jan 21 20:36:17 GMT 2016Thu Jan 21 20:36:17 GMT 2016 //help build the article url //build the article url Deprecated Web Application Protection layer remains in generated CPL after upgrading to SGOS 6.6.3.2After upgrading, the deprecated layer might still appear in the generated CPL until you reinstall policy.http://bluecoat.force.com/knowledgebase/articles/Solution/000029371Tue Jan 19 17:35:35 GMT 2016Tue Jan 19 17:35:35 GMT 2016 //help build the article url //build the article url Proxies running SGOS 6.5.8.1 boot loader will fail to reload 6.5.8.1 after January 28th 2016Proxies that have ever run SGOS 6.5.8.1 will fail to boot-up on 6.5.8.1 after January 28th 2016.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000027436Thu Jan 14 15:32:51 GMT 2016Thu Jan 14 15:32:51 GMT 2016 //help build the article url //build the article url How to forward requests to another Proxy based on ISP link health check in ProxySGThis article documents the steps to follow to forward requests to another proxy in case of an ISP link failure. This is normally useful when client is having multiple ISP links and is not shared normally.http://bluecoat.force.com/knowledgebase/articles/Solution/000029353Thu Jan 14 10:06:23 GMT 2016Thu Jan 14 10:06:23 GMT 2016 //help build the article url //build the article url Locating serial numbers for Blue Coat productshttp://bluecoat.force.com/knowledgebase/articles/Solution/LocatingserialnumbersforBlueCoatproductsWed Jan 13 19:42:04 GMT 2016Wed Jan 13 19:42:04 GMT 2016 //help build the article url //build the article url How to create or edit a PAC file to use with ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtocreateoreditaPACfileTue Jan 12 15:38:54 GMT 2016Tue Jan 12 15:38:54 GMT 2016 //help build the article url //build the article url The Central Policy file for the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/TheCentralPolicyfilefortheProxySGMon Jan 11 18:06:03 GMT 2016Mon Jan 11 18:06:03 GMT 2016 //help build the article url //build the article url New guide for Secure Web Gateway solutions: First Steps WebGuidehttp://bluecoat.force.com/knowledgebase/articles/Product_Information/NewguideforSecureWebGatewaysolutionsFirstStepsWebGuideMon Jan 11 16:43:22 GMT 2016Mon Jan 11 16:43:22 GMT 2016 //help build the article url //build the article url How do I verify if Kerberos SPN is valid in an explicit proxy deployment?How do I verify if Kerberos SPN is valid for the client in an explicit proxy deployment?http://bluecoat.force.com/knowledgebase/articles/Solution/000027466Fri Jan 08 16:08:47 GMT 2016Fri Jan 08 16:08:47 GMT 2016 //help build the article url //build the article url Unable to play video on tvb.com via explicit proxyThe video streaming website tvb.com has some issues playing on client PCs when passed through an explicitly deployed ProxySG appliance. This article details the policy required to permit this traffic to flow.http://bluecoat.force.com/knowledgebase/articles/Solution/000022884Thu Jan 07 15:04:31 GMT 2016Thu Jan 07 15:04:31 GMT 2016 //help build the article url //build the article url How to set the ProxySG appliance to create a duplicate access logCreate a duplicate access log to send to a 3rd party logging system.http://bluecoat.force.com/knowledgebase/articles/Solution/000029191Thu Jan 07 15:00:35 GMT 2016Thu Jan 07 15:00:35 GMT 2016 //help build the article url //build the article url Does the ProxySG appliance maintain a copy of access logs if an error occurrs during continuous upload mode?When access logging is configured for continuous upload, does the ProxySG appliance maintain copies of the access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/000028995Wed Jan 06 17:59:34 GMT 2016Wed Jan 06 17:59:34 GMT 2016 //help build the article url //build the article url Event log error "Access Not Configured. The API (YouTube Data API) is not enabled for your project" and Youtube categorization is not working in ProxySGThis article documents the failure of YouTube categorization due to access restrictions at Google Developer Console for YouTube API v3http://bluecoat.force.com/knowledgebase/articles/Solution/000026592Tue Jan 05 18:30:30 GMT 2016Tue Jan 05 18:30:30 GMT 2016 //help build the article url //build the article url Error: "Health Monitor (CRITICAL): PSU 2 core temperature is 'No Input'" on ProxySG 900 applianceshttp://bluecoat.force.com/knowledgebase/articles/Solution/000024985Mon Jan 04 19:24:56 GMT 2016Mon Jan 04 19:24:56 GMT 2016 //help build the article url //build the article url What is the normal operating temperature range for the ProxySG 510 appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/What-is-the-temperature-range-that-ProxySG-510-model-would-operate-normallyMon Jan 04 19:16:00 GMT 2016Mon Jan 04 19:16:00 GMT 2016 //help build the article url //build the article url The ProxySG appliance access log name is not case sensitive when trying to create a new one.http://bluecoat.force.com/knowledgebase/articles/Solution/Access-log-name-is-not-case-sensitive-when-try-to-create-a-new-oneMon Jan 04 19:13:54 GMT 2016Mon Jan 04 19:13:54 GMT 2016 //help build the article url //build the article url The ProxySG 900-20 appliance SNMP erroneously displays the PSU2 statushttp://bluecoat.force.com/knowledgebase/articles/Solution/SG900-20-SNMP-is-showing-PSU2-statusMon Jan 04 19:05:40 GMT 2016Mon Jan 04 19:05:40 GMT 2016 //help build the article url //build the article url How do I configure the ProxySG to use SSL when communicating with the BCAAA server using a self-signed certificate?http://bluecoat.force.com/knowledgebase/articles/Solution/000010217Mon Jan 04 11:17:46 GMT 2016Mon Jan 04 11:17:46 GMT 2016 //help build the article url //build the article url Does Continuous upload of Access logs impact the ProxySG performance?When enabling Continuous upload of the Access logs on the ProxySG, does that upload mode impact the ProxySG performance?http://bluecoat.force.com/knowledgebase/articles/Solution/000028996Tue Dec 22 20:19:29 GMT 2015Tue Dec 22 20:19:29 GMT 2015 //help build the article url //build the article url How to create Local Realm and Local users on ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtocreateLocalRealmandLocalusersMon Dec 21 11:14:41 GMT 2015Mon Dec 21 11:14:41 GMT 2015 //help build the article url //build the article url On the ProxySG I can't ping an IPv6 link-local address using ping6 (no response)http://bluecoat.force.com/knowledgebase/articles/Solution/000029140Fri Dec 18 15:47:03 GMT 2015Fri Dec 18 15:47:03 GMT 2015 //help build the article url //build the article url How do I add CPL to a local policy file on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/000010101Fri Dec 18 08:02:32 GMT 2015Fri Dec 18 08:02:32 GMT 2015 //help build the article url //build the article url How to enable tracing in Unified AgentHow to enable web-access tracing in Unified Agent from the client side.http://bluecoat.force.com/knowledgebase/articles/Solution/000026569Wed Dec 16 19:56:22 GMT 2015Wed Dec 16 19:56:22 GMT 2015 //help build the article url //build the article url "Page Cannot Be Displayed" when navigating to Google owned sites using Internet ExplorerThe article talks about a recent Microsoft security patch which causes Internet Explorer to return, "page cannot be displayed' when browsing to Google owned siteshttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000028481Tue Dec 15 23:58:28 GMT 2015Tue Dec 15 23:58:28 GMT 2015 //help build the article url //build the article url Why do SNMP MIBs report the order of the index number assigned to interfaces differently for different hardware models of ProxySG appliance?The SNMP's index number of the network interfaces varies across proxy models.http://bluecoat.force.com/knowledgebase/articles/Solution/000022354Mon Dec 14 21:32:46 GMT 2015Mon Dec 14 21:32:46 GMT 2015 //help build the article url //build the article url How do I create a snapshot for the ProxySG appliance CPU monitor?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcreateasnapshotfortheadvancedCPUmonitorMon Dec 14 21:31:18 GMT 2015Mon Dec 14 21:31:18 GMT 2015 //help build the article url //build the article url What does unknown extension 23 in a SSL Client Hello indicate.When you see "Unknown extension 23" in an SSL Client Hello, most likely you are seeing the error in the following Technical Alert http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000028481http://bluecoat.force.com/knowledgebase/articles/Solution/000028801Mon Dec 14 20:16:46 GMT 2015Mon Dec 14 20:16:46 GMT 2015 //help build the article url //build the article url NTLM Authentication not working in Chrome browser when challenged by ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000028910Thu Dec 10 12:26:47 GMT 2015Thu Dec 10 12:26:47 GMT 2015 //help build the article url //build the article url How to write Access Logs to a SYSLOG serverHow do I write Access Log entries to a SYSLOG server?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtowriteAccessLogstoaSYSLOGserverThu Dec 10 12:26:02 GMT 2015Thu Dec 10 12:26:02 GMT 2015 //help build the article url //build the article url Allow ProxySG to always forward server authorization upstreamNew feature force-credential-forwarding released in SGOS 6.5.3.1 allows the ProxySG to always forward authorization credentials upstream to the Origin Content Server (OCS).http://bluecoat.force.com/knowledgebase/articles/Solution/000021511Wed Dec 09 20:52:05 GMT 2015Wed Dec 09 20:52:05 GMT 2015 //help build the article url //build the article url Changes to the policy exception in the CLI did not persist across ProxySG restarthttp://bluecoat.force.com/knowledgebase/articles/Solution/000027975Tue Dec 08 15:59:20 GMT 2015Tue Dec 08 15:59:20 GMT 2015 //help build the article url //build the article url How are bcaaa.exe and bcaaa-nnn.exe processes related?http://bluecoat.force.com/knowledgebase/articles/Solution/000024059Tue Dec 08 15:58:15 GMT 2015Tue Dec 08 15:58:15 GMT 2015 //help build the article url //build the article url HTTPS Interception Causes Issues with Some Amazon CloudFront Service SitesHow to handle issues with Amazon CloudFront-hosted sites.http://bluecoat.force.com/knowledgebase/articles/Solution/000028627Mon Dec 07 20:13:32 GMT 2015Mon Dec 07 20:13:32 GMT 2015 //help build the article url //build the article url Unable to get Secure ICAP working between ProxySG and Blue Coat DLP or ProxyAVSecure ICAP troubleshooting tipshttp://bluecoat.force.com/knowledgebase/articles/Solution/000028389Mon Dec 07 20:08:53 GMT 2015Mon Dec 07 20:08:53 GMT 2015 //help build the article url //build the article url Health checks are failing and need to be recreatedHealth check stays in down state even though it is not failing. If you create a new health check using the same parameters, it works.http://bluecoat.force.com/knowledgebase/articles/Solution/000028708Mon Dec 07 19:35:53 GMT 2015Mon Dec 07 19:35:53 GMT 2015 //help build the article url //build the article url Users receive "HTTP 404" error when accessing an external URL hosted behind reverse proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000027976Mon Dec 07 17:19:29 GMT 2015Mon Dec 07 17:19:29 GMT 2015 //help build the article url //build the article url How do I get my Blue Coat Web Filter username and password?http://bluecoat.force.com/knowledgebase/articles/Solution/000010436Sat Dec 05 01:05:08 GMT 2015Sat Dec 05 01:05:08 GMT 2015 //help build the article url //build the article url Installing the license key results in "Licensing : License key not installed (err=5505055)" error messagehttp://bluecoat.force.com/knowledgebase/articles/Solution/000022677Fri Dec 04 15:15:16 GMT 2015Fri Dec 04 15:15:16 GMT 2015 //help build the article url //build the article url When and How to collate data to diagnose a High CPU issue on a ProxySG deviceProcedure for collecting data to troubleshoot generic high CPU on a ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000015607Thu Dec 03 13:29:34 GMT 2015Thu Dec 03 13:29:34 GMT 2015 //help build the article url //build the article url SGOS 6.6.3.2 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/000028761Wed Dec 02 23:56:32 GMT 2015Wed Dec 02 23:56:32 GMT 2015 //help build the article url //build the article url LAG and member interface statistics are sometimes inconsistent on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000028635Wed Dec 02 23:56:09 GMT 2015Wed Dec 02 23:56:09 GMT 2015 //help build the article url //build the article url A new CachePulse license is not valid after being installed on the ProxySG applianceA CachePulse license is invalid, even after installing a new license.http://bluecoat.force.com/knowledgebase/articles/Solution/000028735Wed Dec 02 16:52:37 GMT 2015Wed Dec 02 16:52:37 GMT 2015 //help build the article url //build the article url How do I force a full Blue Coat Web Filter (BCWF) content filter database download on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIforceafullBlueCoatWebFilterBCWFcontentfilterdatabasedownloadontheProxySGTue Dec 01 15:38:25 GMT 2015Tue Dec 01 15:38:25 GMT 2015 //help build the article url //build the article url When the "Enable SSL interception with automatic protocol detection" SSL interception option is selected in SGOS 6, why is a URL with a path like https://www.bluecoat.com/support-services denied?http://bluecoat.force.com/knowledgebase/articles/Solution/000026276Mon Nov 30 22:47:15 GMT 2015Mon Nov 30 22:47:15 GMT 2015 //help build the article url //build the article url Does the ProxySG appliance support SPDY protocol?http://bluecoat.force.com/knowledgebase/articles/Solution/000009031Mon Nov 30 18:01:22 GMT 2015Mon Nov 30 18:01:22 GMT 2015 //help build the article url //build the article url Some websites do not load completely when using the SPDY protocol with HTTPS through the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000026345Mon Nov 30 17:34:35 GMT 2015Mon Nov 30 17:34:35 GMT 2015 //help build the article url //build the article url VPM may generate incorrect CPL for Websense's (on-box) sub-categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/VPMmaygenerateincorrectCPLforWebsensesonboxsubcategorySun Nov 29 21:17:23 GMT 2015Sun Nov 29 21:17:23 GMT 2015 //help build the article url //build the article url Does the ProxySG appliance support administrator login for two-factor authentication with RSA SecurID?http://bluecoat.force.com/knowledgebase/articles/Solution/000009069Fri Nov 27 18:01:29 GMT 2015Fri Nov 27 18:01:29 GMT 2015 //help build the article url //build the article url Does the ProxySG appliance intercept HTTPS if policy does not include an HTTPS Intercept layer?http://bluecoat.force.com/knowledgebase/articles/Solution/000016693Wed Nov 25 17:05:27 GMT 2015Wed Nov 25 17:05:27 GMT 2015 //help build the article url //build the article url IPv6 configurations for ADN Primary Manager IP, Backup Manager IP and External VIP configuration are not displayed in the show configuration outputhttp://bluecoat.force.com/knowledgebase/articles/Solution/IPv6configurationsforADNPrimaryManagerIPBackupManagerIPandExternalVIPconfigurationarenotdisplayedintheshowconfigurationoutputTue Nov 24 21:18:41 GMT 2015Tue Nov 24 21:18:41 GMT 2015 //help build the article url //build the article url Help with Certificate Revocation Lists (CRLs) and OCSP Revocation Listshttp://bluecoat.force.com/knowledgebase/articles/Solution/HelpwithCertificateRevocationListsCRLsFri Nov 20 21:26:53 GMT 2015Fri Nov 20 21:26:53 GMT 2015 //help build the article url //build the article url High memory pressure with SG 6.2.10.1 in Miscellaneous component when Session Monitor is usedhttp://bluecoat.force.com/knowledgebase/articles/Solution/HighmemorypressurewithSG62101inMiscellaneouscomponentwhenSessionMonitorisusedThu Nov 19 17:34:57 GMT 2015Thu Nov 19 17:34:57 GMT 2015 //help build the article url //build the article url HTTP Client Workers not released when Form-based authentication mode is usedhttp://bluecoat.force.com/knowledgebase/articles/Solution/HTTPClientWorkersnotreleasedwhenForm-basedauthenticationmodeisusedWed Nov 18 16:00:43 GMT 2015Wed Nov 18 16:00:43 GMT 2015 //help build the article url //build the article url Troubleshooting high CPU usage or performance issues on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/VariousresourcesfortroubleshootinghighCPUorperformanceissuesonaProxySGTue Nov 17 16:06:00 GMT 2015Tue Nov 17 16:06:00 GMT 2015 //help build the article url //build the article url Why does the ProxySG appliance capture PCAP files in a packet size greater than 1514 bytes?http://bluecoat.force.com/knowledgebase/articles/Solution/Why-ProxySG-captures-PCAP-file-that-has-Frame-Length-size-logs-more-than-1514-bytesMon Nov 16 17:11:46 GMT 2015Mon Nov 16 17:11:46 GMT 2015 //help build the article url //build the article url Using the "Tunnel on Protocol" Error on the ProxySG applianceEnsuring application availability through "Tunnel on Protocol" Error.http://bluecoat.force.com/knowledgebase/articles/Solution/000022238Sat Nov 14 00:13:36 GMT 2015Sat Nov 14 00:13:36 GMT 2015 //help build the article url //build the article url LINE Instant Messaging application does not work when the proxy intercepts SSL.SSL interception can interfere with LINE instant messaging.http://bluecoat.force.com/knowledgebase/articles/Solution/LINEInstantMessagingapplicationdoesnotworkwhentheproxyinterceptsSSLFri Nov 13 15:25:43 GMT 2015Fri Nov 13 15:25:43 GMT 2015 //help build the article url //build the article url When Applying Changes to a Proxy Service Object, ProxySG appliance Performance is Temporarily ReducedChanging service objects can lead to a short decrease in appliance performance.http://bluecoat.force.com/knowledgebase/articles/Solution/000028061Fri Nov 13 15:22:26 GMT 2015Fri Nov 13 15:22:26 GMT 2015 //help build the article url //build the article url Blue Coat WebFilter Communication Status Warning in Health Monitoringhttp://bluecoat.force.com/knowledgebase/articles/Solution/Blue-Coat-WebFilter-Communication-Status-Warning-in-Health-MonitoringThu Nov 12 18:24:31 GMT 2015Thu Nov 12 18:24:31 GMT 2015 //help build the article url //build the article url How to Block a Password Protected Archive in a fail_open ICAP Implementationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000028387Wed Nov 11 19:08:37 GMT 2015Wed Nov 11 19:08:37 GMT 2015 //help build the article url //build the article url Error: "RTC Battery is bad" after replacing 3V BIOS Battery on S200, S400 and S500 Serieshttp://bluecoat.force.com/knowledgebase/articles/Solution/000023930Wed Nov 11 18:32:34 GMT 2015Wed Nov 11 18:32:34 GMT 2015 //help build the article url //build the article url Why did the SSL connection fail when enabling multiple SSL Client protocol versions?In a reverse proxy deployment, sometimes an SSL connection fails when enabling multiple SSL Client protocols, when one of those protocols was supported by the server.http://bluecoat.force.com/knowledgebase/articles/Solution/000023046Wed Nov 11 17:52:05 GMT 2015Wed Nov 11 17:52:05 GMT 2015 //help build the article url //build the article url When functioning as a reverse proxy, how does the ProxySG appliance respond if a server does not respond with a Server Hello?What happens when a forwarding server configured in a ProxySG reverse proxy configuration does not respond?http://bluecoat.force.com/knowledgebase/articles/Solution/000022871Wed Nov 11 15:36:44 GMT 2015Wed Nov 11 15:36:44 GMT 2015 //help build the article url //build the article url How does the ProxySG appliance handle a DDOS attack using SSH?DDOS attack on SSH will consume memory resources and eventually the proxy can get into regulation.http://bluecoat.force.com/knowledgebase/articles/Solution/000022854Wed Nov 11 15:15:32 GMT 2015Wed Nov 11 15:15:32 GMT 2015 //help build the article url //build the article url Access to Google site failed due to client's authorization headerhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024894Tue Nov 10 18:04:21 GMT 2015Tue Nov 10 18:04:21 GMT 2015 //help build the article url //build the article url Why do OIDs .1.3.6.1.4.1.3417.2.12.2 and .1.3.6.1.4.1.3417.2.12.3 return no values for an snmpwalk?http://bluecoat.force.com/knowledgebase/articles/Solution/000026444Tue Nov 10 14:46:45 GMT 2015Tue Nov 10 14:46:45 GMT 2015 //help build the article url //build the article url Enabling Opera Turbo in the Opera browser bypasses ProxySG appliance web filteringWhen using Opera Turbo, users can bypass ProxySG appliance web filtering.http://bluecoat.force.com/knowledgebase/articles/Solution/EnablingOperaTurbooroff-roadoptioninoperabrowserbypasstheproxywebfilteringFri Nov 06 17:03:13 GMT 2015Fri Nov 06 17:03:13 GMT 2015 //help build the article url //build the article url What version of BCAAA should I be running?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatversionofBCAAAshouldIberunningThu Nov 05 19:23:34 GMT 2015Thu Nov 05 19:23:34 GMT 2015 //help build the article url //build the article url How to register on premise ProxySG with the Web Security Service (cloud).http://bluecoat.force.com/knowledgebase/articles/Solution/How-to-register-on-premise-Proxy-SG-with-Cloud-servicesTue Nov 03 18:02:03 GMT 2015Tue Nov 03 18:02:03 GMT 2015 //help build the article url //build the article url What is the maximum HTTP request header size supported on ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/What-is-the-maximum-HTTP-request-header-size-supported-on-ProxySGTue Nov 03 17:08:30 GMT 2015Tue Nov 03 17:08:30 GMT 2015 //help build the article url //build the article url Unable to modify or delete a previous default gateway on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/Unable-to-modify-or-delete-old-default-gateway-on-the-ProxySGThu Oct 29 16:52:58 GMT 2015Thu Oct 29 16:52:58 GMT 2015 //help build the article url //build the article url What is the minimum supported SGOS version for my ProxySG 300, 600, 900, 9000, S200, S400 and S500 series appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000015444Thu Oct 29 16:47:38 GMT 2015Thu Oct 29 16:47:38 GMT 2015 //help build the article url //build the article url TCP Tunnel - peak_active_intercepted_connections is higher than expectedThis article details cases where the TCP Tunnel - peak_active_intercepted_connections value is higher than expected and how to troubleshoot it.http://bluecoat.force.com/knowledgebase/articles/Solution/000028166Wed Oct 28 15:15:28 GMT 2015Wed Oct 28 15:15:28 GMT 2015 //help build the article url //build the article url Time zone database on ProxySG update announcementhttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000028315Fri Oct 23 19:24:45 GMT 2015Fri Oct 23 19:24:45 GMT 2015 //help build the article url //build the article url How can I disable an exception page on the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIdisableanexceptionpageontheProxySGapplianceWed Oct 21 17:40:42 GMT 2015Wed Oct 21 17:40:42 GMT 2015 //help build the article url //build the article url Can the ProxySG appliance block the Hola VPN application?http://bluecoat.force.com/knowledgebase/articles/Solution/How-To-Block-Hola-VPNWed Oct 21 17:29:09 GMT 2015Wed Oct 21 17:29:09 GMT 2015 //help build the article url //build the article url Why does the Command Line Interface not display all the event-log lines for the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000028101Wed Oct 21 17:02:53 GMT 2015Wed Oct 21 17:02:53 GMT 2015 //help build the article url //build the article url When to increase the concurrent Schannel value for IWA Direct on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000011204Wed Oct 21 17:00:29 GMT 2015Wed Oct 21 17:00:29 GMT 2015 //help build the article url //build the article url How do I leave and rejoin a domain for the IWA direct realm on the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/Step-by-step-How-to-leave-a-domain-and-re-join-the-domain-for-IWA-directWed Oct 21 16:55:29 GMT 2015Wed Oct 21 16:55:29 GMT 2015 //help build the article url //build the article url TTL Policy Object Limitation in the Visual Policy ManagerVisual Policy Manager can not create a TTL object with a value greater than 2147483647.http://bluecoat.force.com/knowledgebase/articles/Solution/000028306Wed Oct 21 13:38:27 GMT 2015Wed Oct 21 13:38:27 GMT 2015 //help build the article url //build the article url Can I save files to the ProxySG hard disk ?Can I save files to the ProxySG hard disk, like I can to an external hard drive?http://bluecoat.force.com/knowledgebase/articles/Solution/Can-I-store-files-to-the-ProxySG-hard-diskFri Oct 16 14:19:13 GMT 2015Fri Oct 16 14:19:13 GMT 2015 //help build the article url //build the article url Impact on the ProxySG appliance when SHA-1 certificate is deprecatedWill there be impact if SHA-1 Certificate is deprecated ?http://bluecoat.force.com/knowledgebase/articles/Solution/000028165Thu Oct 15 18:03:52 GMT 2015Thu Oct 15 18:03:52 GMT 2015 //help build the article url //build the article url Caching HTTP Streaming from Akamai HD on ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000027766Fri Oct 09 10:38:46 GMT 2015Fri Oct 09 10:38:46 GMT 2015 //help build the article url //build the article url What is the function of the SSL client on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/000028063Thu Oct 08 20:50:53 GMT 2015Thu Oct 08 20:50:53 GMT 2015 //help build the article url //build the article url Configure the SSL proxy on the ProxySG for transparent interception and authentication using an SSL certificate issued from a Microsoft PKI serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguretheSSLproxyontheProxySGfortransparentinterceptionandauthenticationusinganSSLcertificateissuedfromaMicrosoftPKIserverThu Oct 08 19:41:37 GMT 2015Thu Oct 08 19:41:37 GMT 2015 //help build the article url //build the article url How to configure the ProxySG for transparent authentication using a virtual HTTPS URL with an SSL certificate issued from a Microsoft PKI serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/000027763Thu Oct 08 19:21:45 GMT 2015Thu Oct 08 19:21:45 GMT 2015 //help build the article url //build the article url How to configure the SSL proxy on the ProxySG for transparent interception using an SSL certificate issued from a Microsoft PKI serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/000027760Thu Oct 08 19:20:55 GMT 2015Thu Oct 08 19:20:55 GMT 2015 //help build the article url //build the article url Can the ProxySG appliance lock an admin user out after multiple unsuccessful login attempts?Can I prevent administrative users from attempting to log in to a ProxySG appliance after multiple failed attempts?http://bluecoat.force.com/knowledgebase/articles/Solution/000027759Wed Oct 07 15:53:08 GMT 2015Wed Oct 07 15:53:08 GMT 2015 //help build the article url //build the article url CONNECT requests fail when using authentication involving redirects, forms-based authentication, or origin-type authenticationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000008783Tue Oct 06 19:03:52 GMT 2015Tue Oct 06 19:03:52 GMT 2015 //help build the article url //build the article url Setting packet capture with increased size limit on ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000027756Fri Oct 02 20:55:49 GMT 2015Fri Oct 02 20:55:49 GMT 2015 //help build the article url //build the article url How do I create and use custom headers?How can I create a custom header on one ProxySG appliance and read it on another?http://bluecoat.force.com/knowledgebase/articles/Solution/000021809Fri Oct 02 19:04:31 GMT 2015Fri Oct 02 19:04:31 GMT 2015 //help build the article url //build the article url Can the ProxySG pre-populate HTTP adaptive streaming videos?http://bluecoat.force.com/knowledgebase/articles/Solution/000027765Fri Oct 02 13:53:32 GMT 2015Fri Oct 02 13:53:32 GMT 2015 //help build the article url //build the article url Creating a combined tracking object in ProxySG result in the defined action being empty.http://bluecoat.force.com/knowledgebase/articles/Solution/000025523Fri Oct 02 13:22:44 GMT 2015Fri Oct 02 13:22:44 GMT 2015 //help build the article url //build the article url Digicert intermediate CA certificate on proxy expired on Sept. 30th 2015The DigiCert_High_Assurance_EV_Root_Inter_CA CA certificate on ProxySG expired on Sept. 30th 2015. Websites that need this certificate chain will not load properly.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000027970Thu Oct 01 13:12:40 GMT 2015Thu Oct 01 13:12:40 GMT 2015 //help build the article url //build the article url Streaming issues with https://play.spotify.com via explicit proxyThis article details issues some users may face when accesing spotify services through an explicitly-deployed ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000027764Tue Sep 29 19:27:47 GMT 2015Tue Sep 29 19:27:47 GMT 2015 //help build the article url //build the article url Google SafeSearch policy causes images and other elements of Google's search results page not to displayGoogle searches do not return all elements of a page when Google safe search policy is installed on the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000027602Thu Sep 24 11:58:56 GMT 2015Thu Sep 24 11:58:56 GMT 2015 //help build the article url //build the article url Is it possible to perform a two way URL rewrite (TWURL) for the content of a JSON or x-javascript file on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/Isitpossibletoperformare-writeforthecontentofaJSONfileWed Sep 23 20:33:55 GMT 2015Wed Sep 23 20:33:55 GMT 2015 //help build the article url //build the article url COE-based Virtual Machine boots with no image foundCAS VM boots up with no bootable image found.http://bluecoat.force.com/knowledgebase/articles/Solution/000027689Wed Sep 23 16:52:36 GMT 2015Wed Sep 23 16:52:36 GMT 2015 //help build the article url //build the article url How can I block Firefox and Chrome browsers on the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000027434Wed Sep 23 16:43:31 GMT 2015Wed Sep 23 16:43:31 GMT 2015 //help build the article url //build the article url ProxySG is not accepting valid built-in Administrator's login through Web GUI or SSHhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxySG-is-not-accepting-valid-built-in-Administrator-login-through-Web-GUI-or-SSHTue Sep 22 18:49:39 GMT 2015Tue Sep 22 18:49:39 GMT 2015 //help build the article url //build the article url What is the difference between Authenticate and Force Authenticate policy actions?http://bluecoat.force.com/knowledgebase/articles/Solution/Whatisthedifferencebetweenaforcedauthenticationandanon-forcedauthenticationandhowaretheyusedinPolicyMon Sep 21 18:13:49 GMT 2015Mon Sep 21 18:13:49 GMT 2015 //help build the article url //build the article url How to clear WebPulse's internal cache on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000027463Thu Sep 17 12:59:22 GMT 2015Thu Sep 17 12:59:22 GMT 2015 //help build the article url //build the article url Notice of Status Change - Proxy SG9000-20B, SG9000-30 and SG9000-40Blue Coat Systems, Inc. announces a Notice of Status Change for the SG9000-20B, SG9000-30 and SG9000-40 platforms for both Proxy and MACH5 Editions.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000027613Thu Sep 17 07:18:55 GMT 2015Thu Sep 17 07:18:55 GMT 2015 //help build the article url //build the article url Test failed, error code was Hostname/Address resolution failure when connecting to HSM.Test-hsm keyring is failing with dns failure.http://bluecoat.force.com/knowledgebase/articles/Solution/HSM-Connection-ErrorWed Sep 16 20:02:53 GMT 2015Wed Sep 16 20:02:53 GMT 2015 //help build the article url //build the article url SPLUNK server is receiving garbage data from the ProxySG access logs.http://bluecoat.force.com/knowledgebase/articles/Solution/000027607Tue Sep 15 13:38:48 GMT 2015Tue Sep 15 13:38:48 GMT 2015 //help build the article url //build the article url BCAAA Event ID 1221http://bluecoat.force.com/knowledgebase/articles/Solution/BCAAAEventID1221Thu Sep 10 19:20:00 GMT 2015Thu Sep 10 19:20:00 GMT 2015 //help build the article url //build the article url What configurations are recommended when intercepting Office365 traffic?Office 365 is a web-based email service from Microsoft. Because it expects that the client and server are in direct communication, some configuration options on the ProxySG appliance can interfere with access.http://bluecoat.force.com/knowledgebase/articles/Solution/000014844Thu Sep 10 17:48:18 GMT 2015Thu Sep 10 17:48:18 GMT 2015 //help build the article url //build the article url Java error "bluecoat.sgos.ui.SG_UIApp.class" when loading the ProxySG Management Consolehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024725Thu Sep 10 08:51:21 GMT 2015Thu Sep 10 08:51:21 GMT 2015 //help build the article url //build the article url Unified Agent (local enforcement) 4.6.1.167706 has been releasedhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/Unified-Agent-local-enforcement-4-6-1-167706-has-been-releasedWed Sep 09 21:24:19 GMT 2015Wed Sep 09 21:24:19 GMT 2015 //help build the article url //build the article url Some HTTPS websites will not load using the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/SomeHTTPSwebsiteswillnotloadWed Sep 02 23:43:04 GMT 2015Wed Sep 02 23:43:04 GMT 2015 //help build the article url //build the article url SYSINFO shows "unsupported configuration" on Proxy SG-S400 and SG-S500 modelshttp://bluecoat.force.com/knowledgebase/articles/Solution/000026616Wed Sep 02 00:33:19 GMT 2015Wed Sep 02 00:33:19 GMT 2015 //help build the article url //build the article url Notice of Status Change - ProxySG S400 and ProxySG S500Blue Coat is upgrading the Hard Disk Drives (HDD) on specific appliances to a new version of the 1TB SAS hard drives. The changes affect the following Blue Coat appliance models: •SG-S400-20 •SG-S400-30 •SG-S400-40 •SG-S500-10 •SG-S500-20http://bluecoat.force.com/knowledgebase/articles/Product_Information/000027432Wed Sep 02 00:23:22 GMT 2015Wed Sep 02 00:23:22 GMT 2015 //help build the article url //build the article url What features of Cisco ASA are supported with WCCPhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatfeaturesofCiscoASAaresupportedwithWCCPTue Sep 01 15:38:58 GMT 2015Tue Sep 01 15:38:58 GMT 2015 //help build the article url //build the article url What does sc-status 0 (zero) indicate in the ProxySG appliance logs?You wanted to know what cause 0 (zero) value under "sc-status" ELFF variablehttp://bluecoat.force.com/knowledgebase/articles/Solution/What-does-sc-status-0-zero-indicate-in-ProxySG-logsMon Aug 31 20:58:38 GMT 2015Mon Aug 31 20:58:38 GMT 2015 //help build the article url //build the article url Which Proxy Authentication mode you should usehttp://bluecoat.force.com/knowledgebase/articles/Solution/WhichProxyAuthenticationmodeyoushoulduseMon Aug 31 11:37:11 GMT 2015Mon Aug 31 11:37:11 GMT 2015 //help build the article url //build the article url Test Configuration under authentication page is not showing user's group membeship in ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000027165Wed Aug 26 07:17:28 GMT 2015Wed Aug 26 07:17:28 GMT 2015 //help build the article url //build the article url After upgrading to SGOS 6.6.2.1, application category classification no longer workshttp://bluecoat.force.com/knowledgebase/articles/Solution/000027188Tue Aug 25 18:32:13 GMT 2015Tue Aug 25 18:32:13 GMT 2015 //help build the article url //build the article url Changes to WCCP assignment type causes WCCP negotiation issuesThis article describes the ProxySG appliance configuration elements to examine when negotiation issues arise with WCCP V1 or V2. If you follow the details in this article, negotiation of WCCP handshake should succeed in every case.http://bluecoat.force.com/knowledgebase/articles/Solution/000027207Tue Aug 25 17:40:04 GMT 2015Tue Aug 25 17:40:04 GMT 2015 //help build the article url //build the article url How to use Volume Quota in ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000026936Wed Aug 19 14:02:30 GMT 2015Wed Aug 19 14:02:30 GMT 2015 //help build the article url //build the article url Why doesn't a detect_protocol(no) rule work for some sites or applications when applied in the VPM?http://bluecoat.force.com/knowledgebase/articles/Solution/000016194Tue Aug 18 18:02:57 GMT 2015Tue Aug 18 18:02:57 GMT 2015 //help build the article url //build the article url SGOS 6.6.2.1 downgrade issueDowngrading from SGOS 6.6.2.1 to SGOS 6.5.7.5 or older can result in the downgrade failing and the ProxySG to become unresponsive.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/SGOS-6-6-2-1-downgrade-issueMon Aug 17 15:50:12 GMT 2015Mon Aug 17 15:50:12 GMT 2015 //help build the article url //build the article url In the ProxySG Sysinfo File, What do the Values in PDM-Stats mean?http://bluecoat.force.com/knowledgebase/articles/Solution/000015052Mon Aug 17 15:33:23 GMT 2015Mon Aug 17 15:33:23 GMT 2015 //help build the article url //build the article url What are the Most Common PCAP Filters I Can Use on a CacheFlow or ProxySG Appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000014782Mon Aug 17 15:28:03 GMT 2015Mon Aug 17 15:28:03 GMT 2015 //help build the article url //build the article url Why is BCAAA server accessing AD over WAN link?http://bluecoat.force.com/knowledgebase/articles/Solution/000016047Mon Aug 17 14:44:16 GMT 2015Mon Aug 17 14:44:16 GMT 2015 //help build the article url //build the article url SGOS 6.5.8.1 (GA)http://bluecoat.force.com/knowledgebase/articles/Product_Information/SGOS-6-5-8-1-GAFri Aug 14 12:31:57 GMT 2015Fri Aug 14 12:31:57 GMT 2015 //help build the article url //build the article url SGOS 6.6.2.1 (GA)http://bluecoat.force.com/knowledgebase/articles/Product_Information/000026346Thu Aug 13 13:09:42 GMT 2015Thu Aug 13 13:09:42 GMT 2015 //help build the article url //build the article url After upgrading to SGOS 6.5 you are no longer able to use detect_protocol.ssl(no) to bypass SSL InterceptionThis article provides alternatives to detect_protocol.ssl(no) on SGOS 6.5 and higher.http://bluecoat.force.com/knowledgebase/articles/Solution/AfterupgradingtoSGOS65youarenolongerabletousedetectprotocolsslnotobypassSSLInterception2Mon Aug 10 14:01:33 GMT 2015Mon Aug 10 14:01:33 GMT 2015 //help build the article url //build the article url Restoring VPM-CPL and VPM-XML to ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/RestoringVPM-CPLandVPM-XMLtoProxySGThu Aug 06 20:26:27 GMT 2015Thu Aug 06 20:26:27 GMT 2015 //help build the article url //build the article url Windows servers or domains requiring NTLMv2 only will break realm test configuration functionality and proxy management console access using an IWA direct realm.When a Windows server or domain is configured to use NTLMv2 only (rejecting NTLMv1), attempts to use the test configuration functionality in the IWA direct realm will error. Also if the realm using these servers or domains is used for admin authentication access, the user will not be able to log in to the Proxy's management console.http://bluecoat.force.com/knowledgebase/articles/Solution/000023754Thu Aug 06 20:08:13 GMT 2015Thu Aug 06 20:08:13 GMT 2015 //help build the article url //build the article url How do I generate a Kernel Mode dump file for ProxyClient or Unified Agent?http://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-generate-a-Kernel-Mode-dump-file-for-ProxyClient-or-Unified-AgentThu Aug 06 20:06:06 GMT 2015Thu Aug 06 20:06:06 GMT 2015 //help build the article url //build the article url Users cannot download software updates from the Apple App Storehttp://bluecoat.force.com/knowledgebase/articles/Solution/UserscannotdownloadsoftwareupdatesfromtheAppleAppStoreThu Aug 06 19:42:36 GMT 2015Thu Aug 06 19:42:36 GMT 2015 //help build the article url //build the article url CachePulse policy is cleared when a new CFS database is downloaded to the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000026767Thu Aug 06 19:36:37 GMT 2015Thu Aug 06 19:36:37 GMT 2015 //help build the article url //build the article url Error "Realm is referenced by policy" when trying to delete an authentication realmhttp://bluecoat.force.com/knowledgebase/articles/Solution/000015792Thu Aug 06 18:34:06 GMT 2015Thu Aug 06 18:34:06 GMT 2015 //help build the article url //build the article url Windows activation fails when going through the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/WindowsactivationfailedwhengoingthroughtheProxySGWed Aug 05 19:40:02 GMT 2015Wed Aug 05 19:40:02 GMT 2015 //help build the article url //build the article url Negated category rules stop working after an upgrade to SGOS 6.5.7.6 or laterhttp://bluecoat.force.com/knowledgebase/articles/Solution/Negated-category-rules-no-longer-working-after-upgrade-to-SGOS-6-5-7-6Wed Aug 05 18:54:43 GMT 2015Wed Aug 05 18:54:43 GMT 2015 //help build the article url //build the article url ProxySG event log shows "Policy: Action discarded, 'rename_generic_cdn' conflicts with an action already committed" 0 3B000E:1 pe_policy_ticket.cpp:716http://bluecoat.force.com/knowledgebase/articles/Solution/000026236Wed Aug 05 18:34:33 GMT 2015Wed Aug 05 18:34:33 GMT 2015 //help build the article url //build the article url ProxySG TCP Health Check failing due to large ttl advertised by the dns server for a particular A recordTCP health checks will only perform DNS query if the TTL defined in the domain's A record exceeds the length of time the existing IP address is valid.http://bluecoat.force.com/knowledgebase/articles/Solution/000026207Wed Aug 05 17:49:03 GMT 2015Wed Aug 05 17:49:03 GMT 2015 //help build the article url //build the article url How to find the OIDs for ProxySG ?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtofindtheOIDsforProxySGWed Aug 05 17:37:47 GMT 2015Wed Aug 05 17:37:47 GMT 2015 //help build the article url //build the article url What does http.client.persistence(preserve) mean?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoeshttpclientpersistencepreservemeanWed Aug 05 17:28:29 GMT 2015Wed Aug 05 17:28:29 GMT 2015 //help build the article url //build the article url Validate SGOS system image and bootchain using "show installed-systems verbose" commandhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024130Wed Aug 05 00:57:31 GMT 2015Wed Aug 05 00:57:31 GMT 2015 //help build the article url //build the article url What is the supported WCCP Forwarding / Assignment?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthesupportedWCCPForwardingAssignmentFri Jul 31 12:58:11 GMT 2015Fri Jul 31 12:58:11 GMT 2015 //help build the article url //build the article url Failed to retrieve device ID of manager when an IPv6 ADN Manager is usedhttp://bluecoat.force.com/knowledgebase/articles/Solution/FailedtoretrievedeviceIDofmanagerwhenanIPv6ADNManagerisusedThu Jul 30 14:20:43 GMT 2015Thu Jul 30 14:20:43 GMT 2015 //help build the article url //build the article url Authenticated user and group information is sent from the ProxySG to ICAP serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/AuthenticateduserandgroupinformationissentfromtheProxySGtoICAPserverWed Jul 29 19:17:25 GMT 2015Wed Jul 29 19:17:25 GMT 2015 //help build the article url //build the article url With DRTR enabled, HTTPS requests on port 80 are not being tunneled when protocol detection is disabled and the url category is allowedhttp://bluecoat.force.com/knowledgebase/articles/Solution/With-DRTR-enabled-HTTPS-requests-on-port-80-are-not-being-tunneled-when-protocol-detection-was-disabled-and-the-url-category-is-allowedWed Jul 29 18:59:22 GMT 2015Wed Jul 29 18:59:22 GMT 2015 //help build the article url //build the article url Storing and serving ProxySG upgrade images on a Director appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/StoringandservingProxySGupgradeimagesonaDirectorapplianceTue Jul 28 23:16:01 GMT 2015Tue Jul 28 23:16:01 GMT 2015 //help build the article url //build the article url Unable to load ProxySG Management Console after updating to Java 8http://bluecoat.force.com/knowledgebase/articles/Solution/000026421Mon Jul 27 19:28:44 GMT 2015Mon Jul 27 19:28:44 GMT 2015 //help build the article url //build the article url How do I disable HTTP persistence on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIdisableHTTPpersistenceontheProxySGMon Jul 27 17:33:23 GMT 2015Mon Jul 27 17:33:23 GMT 2015 //help build the article url //build the article url How Do I Report on SOCKS Traffic?As a SOCKS access log is not created on the ProxysG appliance by default, this article details the steps to create one.http://bluecoat.force.com/knowledgebase/articles/Solution/000026401Thu Jul 23 18:58:59 GMT 2015Thu Jul 23 18:58:59 GMT 2015 //help build the article url //build the article url Can Proxy map hostname with IP Address?http://bluecoat.force.com/knowledgebase/articles/Solution/Can-Proxy-map-hostname-with-IP-AddressThu Jul 23 18:22:57 GMT 2015Thu Jul 23 18:22:57 GMT 2015 //help build the article url //build the article url ProxySG cannot access some HTTPS sites when using Internet Explorer on Windows 7http://bluecoat.force.com/knowledgebase/articles/Solution/CannotaccesssomeHTTPSsitesinInternetExplorerwithWindows7Tue Jul 21 23:05:18 GMT 2015Tue Jul 21 23:05:18 GMT 2015 //help build the article url //build the article url Security Vulnerability on HTTP Proxy Post Request Relaying and HTTP Proxy Arbitrary Site/Port Relayinghttp://bluecoat.force.com/knowledgebase/articles/Solution/000025976Tue Jul 21 22:58:01 GMT 2015Tue Jul 21 22:58:01 GMT 2015 //help build the article url //build the article url Set the server key for YouTube API v3 on the ProxySG applianceYouTube API v2, which did not require a server key, was deprecated in April 2015. All requests to the YouTube API now require a server key. If your version of SGOS uses YouTube API v2, categorization will not work. This article describes how to obtain and set the server key, enable YouTube as a provider, and verify existing settings for API v3.http://bluecoat.force.com/knowledgebase/articles/Solution/000023564Fri Jul 17 18:42:03 GMT 2015Fri Jul 17 18:42:03 GMT 2015 //help build the article url //build the article url Allow Google Chrome Remote Desktop plugin applicationshttp://bluecoat.force.com/knowledgebase/articles/Solution/Allow-Google-Chrome-Remote-Desktop-plugin-applicationsThu Jul 16 14:35:26 GMT 2015Thu Jul 16 14:35:26 GMT 2015 //help build the article url //build the article url How Do I Create Policy Coverage Snapshots?How do I create policy-coverage snapshot stats on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/000026280Tue Jul 14 18:59:18 GMT 2015Tue Jul 14 18:59:18 GMT 2015 //help build the article url //build the article url HTTP CONNECT method on the ProxySG appliance changedhttp://bluecoat.force.com/knowledgebase/articles/Solution/HTTP-connect-method-changed-on-ProxySGTue Jul 14 15:50:26 GMT 2015Tue Jul 14 15:50:26 GMT 2015 //help build the article url //build the article url How to determine if the ProxySG Fiber NIC is SR (Short Range) or LR (Long Range)http://bluecoat.force.com/knowledgebase/articles/Solution/000026212Mon Jul 13 23:16:00 GMT 2015Mon Jul 13 23:16:00 GMT 2015 //help build the article url //build the article url Unable intercept using intermediate CA, event log shows "Failed to create authority key identifier extension "http://bluecoat.force.com/knowledgebase/articles/Solution/Unable-intercept-using-intermediate-CA-event-log-shows-Failed-to-create-authority-key-identifier-extensionMon Jul 13 20:54:23 GMT 2015Mon Jul 13 20:54:23 GMT 2015 //help build the article url //build the article url Configure ProxySG appliance to proxy all applicationshttp://bluecoat.force.com/knowledgebase/articles/Solution/Configure-ProxySG-appliance-to-proxy-all-applicationsMon Jul 13 20:31:51 GMT 2015Mon Jul 13 20:31:51 GMT 2015 //help build the article url //build the article url ProxySG appliance returns "Format Error" when client sends DNS queryhttp://bluecoat.force.com/knowledgebase/articles/Solution/000026278Mon Jul 13 20:04:46 GMT 2015Mon Jul 13 20:04:46 GMT 2015 //help build the article url //build the article url Warning "URL includes query component which shall be ignored inside category definition" when installing VPM policy on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024577Fri Jul 10 18:41:41 GMT 2015Fri Jul 10 18:41:41 GMT 2015 //help build the article url //build the article url Why does my SG-S400, CAS-S400 or MAA-S400 show a fan speed of 0 RPM?http://bluecoat.force.com/knowledgebase/articles/Solution/000016207Wed Jul 08 21:19:46 GMT 2015Wed Jul 08 21:19:46 GMT 2015 //help build the article url //build the article url Enable the CachePulse service on a ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/Enable-the-CachePulse-service-on-a-ProxySG-applianceMon Jul 06 20:11:23 GMT 2015Mon Jul 06 20:11:23 GMT 2015 //help build the article url //build the article url ProxySG filtering of YouTube videos based on their categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/FilteringYouTubevideosbasedontheircategoryMon Jul 06 18:22:15 GMT 2015Mon Jul 06 18:22:15 GMT 2015 //help build the article url //build the article url Does the Admin Authentication Layer work with NTLM or Kerberos Credentials under IWA authentication?http://bluecoat.force.com/knowledgebase/articles/Solution/DoestheAdminAuthenticationLayerworkwithNTLMorKerberosCredentialsunderIWAauthenticationMon Jul 06 18:21:16 GMT 2015Mon Jul 06 18:21:16 GMT 2015 //help build the article url //build the article url How Do I Track Changes in My ProxySG Appliance Configuration?This article details the steps to read the ProxySG eventlog to track when changes are made to the appliance config.http://bluecoat.force.com/knowledgebase/articles/Solution/000025922Thu Jul 02 17:53:58 GMT 2015Thu Jul 02 17:53:58 GMT 2015 //help build the article url //build the article url How to block CyberGhost VPNhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-block-CyberGhost-VPNThu Jun 25 17:14:15 GMT 2015Thu Jun 25 17:14:15 GMT 2015 //help build the article url //build the article url IP forwarding in IPv6 environmentYou want to use IP forwarding deployment in IPv6 environmenthttp://bluecoat.force.com/knowledgebase/articles/Solution/000025972Wed Jun 24 12:50:20 GMT 2015Wed Jun 24 12:50:20 GMT 2015 //help build the article url //build the article url Key pinning error on new versions of Firefox when SSL-Interceptinghttp://bluecoat.force.com/knowledgebase/articles/Solution/000012159Mon Jun 22 20:29:46 GMT 2015Mon Jun 22 20:29:46 GMT 2015 //help build the article url //build the article url Which ProxySG appliance caches content in a proxy chaining deployment?http://bluecoat.force.com/knowledgebase/articles/Solution/000025744Fri Jun 19 14:44:24 GMT 2015Fri Jun 19 14:44:24 GMT 2015 //help build the article url //build the article url Transparent ProxySG appliance reports "authentication_redirect_to_virtual_host DENIED" error message in Access LogsAll users fail to authenticate in a transparent proxy.http://bluecoat.force.com/knowledgebase/articles/Solution/000022826Thu Jun 18 18:04:08 GMT 2015Thu Jun 18 18:04:08 GMT 2015 //help build the article url //build the article url Cannot access an FTP server running on a non-standard port via ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000008414Thu Jun 18 13:21:21 GMT 2015Thu Jun 18 13:21:21 GMT 2015 //help build the article url //build the article url The meaning of DENIED, OBSERVED, and PROXIED as it relates to the access log field sc-filter-resulthttp://bluecoat.force.com/knowledgebase/articles/Solution/ThemeaningofDENIEDOBSERVEDandPROXIEDasitrelatestotheaccesslogfieldsc-filter-resultTue Jun 16 17:43:51 GMT 2015Tue Jun 16 17:43:51 GMT 2015 //help build the article url //build the article url Authentication failure when using Internet Explorer 11 (ProxySG)http://bluecoat.force.com/knowledgebase/articles/Solution/Authentication-failure-when-using-Internet-Explorer-11Thu Jun 11 18:23:20 GMT 2015Thu Jun 11 18:23:20 GMT 2015 //help build the article url //build the article url How do I set the number of lines displayed on the ProxySG CLI before it pauses?How do I stop the ProxySG CLI from inserting 'press space to continue' during long outputs?http://bluecoat.force.com/knowledgebase/articles/Solution/000025610Thu Jun 11 17:42:18 GMT 2015Thu Jun 11 17:42:18 GMT 2015 //help build the article url //build the article url How to Enable the x-forwarded-for header in the VPMhttp://bluecoat.force.com/knowledgebase/articles/Solution/000025405Wed Jun 10 17:22:26 GMT 2015Wed Jun 10 17:22:26 GMT 2015 //help build the article url //build the article url How Do I Allow Only Specific Videos from Vimeo?http://bluecoat.force.com/knowledgebase/articles/Solution/000007887Wed Jun 10 17:09:38 GMT 2015Wed Jun 10 17:09:38 GMT 2015 //help build the article url //build the article url Block Gmail login while allowing corporate Google Mailhttp://bluecoat.force.com/knowledgebase/articles/Solution/000025463Tue Jun 09 14:07:29 GMT 2015Tue Jun 09 14:07:29 GMT 2015 //help build the article url //build the article url How do I run the hardware diagnostics on ProxySG and CacheFlow appliances?http://bluecoat.force.com/knowledgebase/articles/Solution/000010689Mon Jun 08 23:03:58 GMT 2015Mon Jun 08 23:03:58 GMT 2015 //help build the article url //build the article url Apple IMessage fails when passing through the ProxySG ApplianceIMessage failing when traversing ProxySG (with or without SSL decryption)http://bluecoat.force.com/knowledgebase/articles/Solution/IMessage-failing-through-ProxySGMon Jun 08 22:29:56 GMT 2015Mon Jun 08 22:29:56 GMT 2015 //help build the article url //build the article url Policy compilation warning after upgrading to SGOS 6.5.6.1As of SGOS 6.5.6.1, policy URL category definitions can no longer contain query strings. When policy containing policy-based categories that include URL definitions that contain query strings is installed, the ProxySG appliance will provide a warning.http://bluecoat.force.com/knowledgebase/articles/Solution/000025426Fri Jun 05 16:27:14 GMT 2015Fri Jun 05 16:27:14 GMT 2015 //help build the article url //build the article url How to change the default User Interface between SKY UI and the Management Console UIHow can I change the WebUI which loads when I login?http://bluecoat.force.com/knowledgebase/articles/Solution/How-to-enable-or-disable-the-Sky-User-InterfaceWed Jun 03 23:45:28 GMT 2015Wed Jun 03 23:45:28 GMT 2015 //help build the article url //build the article url How to identify Blue Coat categories for YouTube in the access loghttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoidentifyBlueCoatcategoriesforYouTubeintheaccesslogWed Jun 03 18:17:54 GMT 2015Wed Jun 03 18:17:54 GMT 2015 //help build the article url //build the article url Failure to authenticate a tunneled SSL requesthttp://bluecoat.force.com/knowledgebase/articles/Solution/FailuretoauthenticateatunneledSSLrequestTue Jun 02 17:59:28 GMT 2015Tue Jun 02 17:59:28 GMT 2015 //help build the article url //build the article url I have created a white list of URLs. It is working for explicit request while transparent does not work - why?http://bluecoat.force.com/knowledgebase/articles/Solution/IhavecreatedawhitelistofURLsItisworkingforexplicitrequestwhiletransparentdoesnotwork-whyTue Jun 02 13:37:33 GMT 2015Tue Jun 02 13:37:33 GMT 2015 //help build the article url //build the article url How can I find which policy rules are being used?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIfindwhichpolicyrulesarebeingusedTue Jun 02 13:18:12 GMT 2015Tue Jun 02 13:18:12 GMT 2015 //help build the article url //build the article url Using a ProxySG to redirect users to www.google.com/ncr ('no country redirect')http://bluecoat.force.com/knowledgebase/articles/Solution/000014471Mon Jun 01 20:25:45 GMT 2015Mon Jun 01 20:25:45 GMT 2015 //help build the article url //build the article url Why do some statistics on the ProxySG management console show a different time from the ProxySG appliance clock?When displaying Statistics on the Proxy, such as Traffic Mix and others, the time is displayed for these statistics on the management console way off-set and different than the actual time on the Proxy, which makes it so difficult to debug issues or do proper monitoring. Why is this and how to change it?http://bluecoat.force.com/knowledgebase/articles/Solution/000025296Mon Jun 01 14:34:51 GMT 2015Mon Jun 01 14:34:51 GMT 2015 //help build the article url //build the article url Twitter Application on Iphone and Ipad not working through ProxySGTwitter Application on Iphone and Ipad (iOS) not working, failed with TLS trust verification failed message.http://bluecoat.force.com/knowledgebase/articles/Solution/000025290Mon Jun 01 14:15:47 GMT 2015Mon Jun 01 14:15:47 GMT 2015 //help build the article url //build the article url Why is CPU utilization of policy evaluation in SGOS 6.5 much greater than in 6.2?http://bluecoat.force.com/knowledgebase/articles/Solution/000016468Mon Jun 01 14:09:15 GMT 2015Mon Jun 01 14:09:15 GMT 2015 //help build the article url //build the article url How do I configure IWA Direct in a load balancing/failover scenario?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIconfigureIWADirectinaloadbalancingfailoverscenarioMon Jun 01 13:12:58 GMT 2015Mon Jun 01 13:12:58 GMT 2015 //help build the article url //build the article url ProxySG HSM setting test returns "Hostname in server certificate does not match Hostname"http://bluecoat.force.com/knowledgebase/articles/Solution/000025336Mon Jun 01 12:57:40 GMT 2015Mon Jun 01 12:57:40 GMT 2015 //help build the article url //build the article url ProxySG Management Console doesn't display Health Checks when adding forwarding hostshttp://bluecoat.force.com/knowledgebase/articles/Solution/000025266Mon Jun 01 12:55:07 GMT 2015Mon Jun 01 12:55:07 GMT 2015 //help build the article url //build the article url Error "Device buffer overflowed" when adding a ProxySG to Director or executing an overlay against an ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrorDevicebufferoverflowedwhenaddingaProxySGtoDirectororexecutinganoverlayagainstanProxySGFri May 29 20:36:57 GMT 2015Fri May 29 20:36:57 GMT 2015 //help build the article url //build the article url What are the upgrade procedures to update the SGOS firmware or operating system on my ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/WhataretheupgradeprocedurestoupdatetheSGOSfirmwareoroperatingsystemonmyProxySGThu May 28 12:20:07 GMT 2015Thu May 28 12:20:07 GMT 2015 //help build the article url //build the article url Secure Web Gateway Virtual Appliance (SWG VA) license installation FAQhttp://bluecoat.force.com/knowledgebase/articles/Solution/SecureWebGatewayVirtualApplianceSWGVAlicenseinstallationFAQWed May 27 19:36:02 GMT 2015Wed May 27 19:36:02 GMT 2015 //help build the article url //build the article url "Microsoft Windows Updates not installing" fix using Application Control Featurehttp://bluecoat.force.com/knowledgebase/articles/Solution/MicrosoftWindowsUpdatesnotinstallingfixusingApplicationControlFeatureWed May 27 18:38:45 GMT 2015Wed May 27 18:38:45 GMT 2015 //help build the article url //build the article url Some ProxySG GUI statistics are not updatinghttp://bluecoat.force.com/knowledgebase/articles/Solution/000025216Wed May 27 18:38:13 GMT 2015Wed May 27 18:38:13 GMT 2015 //help build the article url //build the article url SYSINFO shows "unsupported configuration" on ProxySG 600 modelshttp://bluecoat.force.com/knowledgebase/articles/Solution/SYSINFOshowsunsupportedconfigurationonProxySG600modelsWed May 27 15:40:44 GMT 2015Wed May 27 15:40:44 GMT 2015 //help build the article url //build the article url SYSINFO shows "unsupported configuration" on ProxySG 300 modelshttp://bluecoat.force.com/knowledgebase/articles/Solution/SYSINFOshowsunsupportedconfigurationonProxySG300modelsWed May 27 15:40:37 GMT 2015Wed May 27 15:40:37 GMT 2015 //help build the article url //build the article url Google Chrome search is not blocked by policy in transparent deploymenthttp://bluecoat.force.com/knowledgebase/articles/Solution/000025178Mon May 25 20:41:12 GMT 2015Mon May 25 20:41:12 GMT 2015 //help build the article url //build the article url DNS proxy returns "Server failed" response after upgrading to SGOS 6.5.5.1This applies to an IPv6 DNS query and only when no AAAA record exists. As a result, some sites such as inoffice-mail-onmicrosoft-com.mail.protection.outlook.com no longer fail over to IPv4 DNS.http://bluecoat.force.com/knowledgebase/articles/Solution/DNS-proxy-returns-Server-failed-response-after-upgrading-to-SGOS-6-5-5-1-and-laterMon May 25 20:02:49 GMT 2015Mon May 25 20:02:49 GMT 2015 //help build the article url //build the article url The ProxySG appliance displays a virus_detected exception page, even though there is no virushttp://bluecoat.force.com/knowledgebase/articles/Solution/000025006Fri May 22 00:41:42 GMT 2015Fri May 22 00:41:42 GMT 2015 //help build the article url //build the article url Matching the destination URL in a Forwarding Layer whilst performing a TWURL re-write must be done on the re-written URLhttp://bluecoat.force.com/knowledgebase/articles/Solution/000012339Thu May 21 12:05:38 GMT 2015Thu May 21 12:05:38 GMT 2015 //help build the article url //build the article url ProxySG management console shows access logging message "Stopped - Log Full"http://bluecoat.force.com/knowledgebase/articles/Solution/000025137Thu May 21 11:57:23 GMT 2015Thu May 21 11:57:23 GMT 2015 //help build the article url //build the article url ProxySG support for "QUIC" protocolhttp://bluecoat.force.com/knowledgebase/articles/Solution/000025005Wed May 20 13:38:24 GMT 2015Wed May 20 13:38:24 GMT 2015 //help build the article url //build the article url How do I copy / export the configuration (including keyrings) from one Proxy to another Proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcopyexporttheconfigurationincludingkeyringsfromoneProxytoanotherProxyTue May 19 19:06:50 GMT 2015Tue May 19 19:06:50 GMT 2015 //help build the article url //build the article url Notice of Status Change - ProxySG SG900Blue Coat Systems, Inc. announces a Notice of Status Change for the SG900-10B, SG900-20, SG900-30, SG900-45, and SG900-55 platforms for both Proxy and MACH5 Editions.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000025133Fri May 15 19:26:25 GMT 2015Fri May 15 19:26:25 GMT 2015 //help build the article url //build the article url How do I disable Proxy SG Heartbeathttp://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-disable-Proxy-SG-HeartbeatFri May 15 17:45:48 GMT 2015Fri May 15 17:45:48 GMT 2015 //help build the article url //build the article url How to control Internet access using computer Hostnamehttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-control-Internet-access-using-computer-HostnameFri May 15 16:12:49 GMT 2015Fri May 15 16:12:49 GMT 2015 //help build the article url //build the article url SGOS 6.5.6.4http://bluecoat.force.com/knowledgebase/articles/Product_Information/SGOS-6-5-6-4Wed May 13 17:19:50 GMT 2015Wed May 13 17:19:50 GMT 2015 //help build the article url //build the article url What information does ProxySG send to WebPulse (DRTR)?http://bluecoat.force.com/knowledgebase/articles/Solution/000015100Wed May 13 13:30:04 GMT 2015Wed May 13 13:30:04 GMT 2015 //help build the article url //build the article url Is the ProxySG appliance site-aware in Active Directory?http://bluecoat.force.com/knowledgebase/articles/Solution/000024973Wed May 13 13:28:10 GMT 2015Wed May 13 13:28:10 GMT 2015 //help build the article url //build the article url When enabling last peer detection, Proxy SG sends SYN packet with ADN informationProxy SG send SYN which options field contain ADN information if enabling last peer detectionhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024350Tue May 12 15:35:21 GMT 2015Tue May 12 15:35:21 GMT 2015 //help build the article url //build the article url "System error: disk write failed" error when trying to upload an SGOS image to a ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/System-error-disk-write-failed-error-when-trying-to-upload-an-SGOS-image-to-a-ProxySG-applianceTue May 12 15:01:53 GMT 2015Tue May 12 15:01:53 GMT 2015 //help build the article url //build the article url Custom Format for ProxySG appliance Access Logshttp://bluecoat.force.com/knowledgebase/articles/Solution/000024971Fri May 08 17:18:41 GMT 2015Fri May 08 17:18:41 GMT 2015 //help build the article url //build the article url ProxySG Authentication Modes explainedhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxySGAuthenticationModesexplainedFri May 08 17:16:30 GMT 2015Fri May 08 17:16:30 GMT 2015 //help build the article url //build the article url Does ProxySG query DNS server prior to issuing a 407 Authentication challengehttp://bluecoat.force.com/knowledgebase/articles/Solution/Does-ProxySG-query-DNS-server-prior-407-Authentication-challengeFri May 08 17:15:33 GMT 2015Fri May 08 17:15:33 GMT 2015 //help build the article url //build the article url SGOS 6.5.7.3http://bluecoat.force.com/knowledgebase/articles/Product_Information/SGOS-6-5-7-3Thu May 07 14:14:47 GMT 2015Thu May 07 14:14:47 GMT 2015 //help build the article url //build the article url FedEx Application Does not work through a Transparent Proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/FedEx-Application-Does-not-work-through-ProxyWed May 06 17:38:10 GMT 2015Wed May 06 17:38:10 GMT 2015 //help build the article url //build the article url Why do authenticated users appear as machine names or 'Anonymous Logon' rather than proper user names?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoauthenticatedusersdisplaywithmachinenamesorAnonymousLogonratherthanwithproperusernamesWed May 06 16:43:31 GMT 2015Wed May 06 16:43:31 GMT 2015 //help build the article url //build the article url ProxySG returns an HTTP 401 status code when using a "redirect-based" authentication modehttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxySGreturnsanHTTP401statuscodewhenusingaredirect-basedauthenticationmodeWed May 06 13:45:38 GMT 2015Wed May 06 13:45:38 GMT 2015 //help build the article url //build the article url How to Deny Traffic Based on Operating System on a ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024865Wed May 06 13:24:10 GMT 2015Wed May 06 13:24:10 GMT 2015 //help build the article url //build the article url How can I determine what causes an obscure event log health check warning?http://bluecoat.force.com/knowledgebase/articles/Solution/How-can-I-determine-what-causes-an-obscure-event-log-health-check-warningWed May 06 13:22:47 GMT 2015Wed May 06 13:22:47 GMT 2015 //help build the article url //build the article url Configuring Kerberos Constrained Delegation (KCD)http://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguringKerberosConstrainedDelegationKCDTue May 05 23:32:58 GMT 2015Tue May 05 23:32:58 GMT 2015 //help build the article url //build the article url ProxySG performs Kerberos callouts even when Kerberos is not enabled in the authentication realm.http://bluecoat.force.com/knowledgebase/articles/Solution/000024820Tue May 05 23:18:52 GMT 2015Tue May 05 23:18:52 GMT 2015 //help build the article url //build the article url Do ProxySG appliances support MDI/MDIX auto cross?http://bluecoat.force.com/knowledgebase/articles/Solution/000022830Tue May 05 23:01:15 GMT 2015Tue May 05 23:01:15 GMT 2015 //help build the article url //build the article url JAVA console fails to loadhttp://bluecoat.force.com/knowledgebase/articles/Solution/JAVA-console-no-longer-workingTue May 05 22:58:39 GMT 2015Tue May 05 22:58:39 GMT 2015 //help build the article url //build the article url Why do valid users get logged as guest on ProxySG; (invalid_surrogate)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydovalidusersgetloggedasguestonProxySGinvalidsurrogateMon May 04 18:54:08 GMT 2015Mon May 04 18:54:08 GMT 2015 //help build the article url //build the article url IWA Direct realm needs to be re-added to domain when domain structure changeshttp://bluecoat.force.com/knowledgebase/articles/Solution/IWADirectrealmneedstobere-addedtodomainwhendomainstructurechangesMon May 04 17:51:13 GMT 2015Mon May 04 17:51:13 GMT 2015 //help build the article url //build the article url How does the DNS resolution work on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoestheDNSresolutionworkontheProxySGMon May 04 17:50:03 GMT 2015Mon May 04 17:50:03 GMT 2015 //help build the article url //build the article url Potential slowness when a Proxy Automatic Configuration (PAC) file is usedhttp://bluecoat.force.com/knowledgebase/articles/Solution/000012681Mon May 04 17:08:39 GMT 2015Mon May 04 17:08:39 GMT 2015 //help build the article url //build the article url The differences between cache(no) and bypass_cache(yes)http://bluecoat.force.com/knowledgebase/articles/Solution/000016969Fri May 01 19:20:33 GMT 2015Fri May 01 19:20:33 GMT 2015 //help build the article url //build the article url How to enable reflect client IP for a particular URL?http://bluecoat.force.com/knowledgebase/articles/Solution/How-to-enable-reflect-client-IP-for-a-particular-URLFri May 01 17:26:27 GMT 2015Fri May 01 17:26:27 GMT 2015 //help build the article url //build the article url Event log reports many instances of "Management_Console HTTPS connection not established"http://bluecoat.force.com/knowledgebase/articles/Solution/Event-log-reports-many-instance-of-Management-Console-HTTPS-connection-not-establishedThu Apr 30 13:22:32 GMT 2015Thu Apr 30 13:22:32 GMT 2015 //help build the article url //build the article url Cannot launch the Visual Policy Managerhttp://bluecoat.force.com/knowledgebase/articles/Solution/Cannot-launch-the-Visual-Policy-ManagerMon Apr 27 17:42:53 GMT 2015Mon Apr 27 17:42:53 GMT 2015 //help build the article url //build the article url Log error: "Health Monitor (WARNING): Local above x update errors"http://bluecoat.force.com/knowledgebase/articles/Solution/Log-error-Health-Monitor-WARNING-Local-above-x-update-errorsMon Apr 27 15:01:58 GMT 2015Mon Apr 27 15:01:58 GMT 2015 //help build the article url //build the article url What do the "Packet Too Big" ICMPv6 messages I see in packet captures mean?In an IPv6-configured ProxySG or CacheFlow appliance, a PCAP will frequently show the message "Packet too big". This article explains that this is a normal function of IPv6 networks.http://bluecoat.force.com/knowledgebase/articles/Solution/000024764Mon Apr 27 13:37:31 GMT 2015Mon Apr 27 13:37:31 GMT 2015 //help build the article url //build the article url SGOS 6.5.7.2 (GA)http://bluecoat.force.com/knowledgebase/articles/Product_Information/000024769Fri Apr 24 21:25:57 GMT 2015Fri Apr 24 21:25:57 GMT 2015 //help build the article url //build the article url FTP support on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/FTPSupportontheProxySGFri Apr 24 19:42:26 GMT 2015Fri Apr 24 19:42:26 GMT 2015 //help build the article url //build the article url ECDHE cipher support on ProxySGCurrently, the ProxySG support for DHE ciphers impacts CPU heavily. To remedy this issue, the ProxySG will be supporting ECDHE and ECDSA ciphers.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000022362Thu Apr 23 21:50:39 GMT 2015Thu Apr 23 21:50:39 GMT 2015 //help build the article url //build the article url Can we identify which data came from which ProxySG appliance in Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/CanweidentifywhichdatacamefromwhichProxySGapplianceinReporterThu Apr 23 18:15:49 GMT 2015Thu Apr 23 18:15:49 GMT 2015 //help build the article url //build the article url Prevent NTLM credentials from being forwarded to a malicious OCShttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000024584Thu Apr 23 15:20:00 GMT 2015Thu Apr 23 15:20:00 GMT 2015 //help build the article url //build the article url "Unrecognized command" when configuring WCCPWhen configuring a WCCP profile on a ProxySG appliance, you receive the "Unrecognized command" error and the WCCP configuration is not applied to the configuration file.http://bluecoat.force.com/knowledgebase/articles/Solution/000024759Wed Apr 22 18:53:49 GMT 2015Wed Apr 22 18:53:49 GMT 2015 //help build the article url //build the article url Flash over HTTP traffic does not HIT some streaming based policy conditionshttp://bluecoat.force.com/knowledgebase/articles/Solution/000024722Tue Apr 21 14:34:51 GMT 2015Tue Apr 21 14:34:51 GMT 2015 //help build the article url //build the article url How to tell when policy was last installed and by whom.http://bluecoat.force.com/knowledgebase/articles/Solution/How-to-tell-when-policy-was-last-installed-and-by-whomMon Apr 20 22:23:58 GMT 2015Mon Apr 20 22:23:58 GMT 2015 //help build the article url //build the article url How do I assign another IP address on a ProxySG LAN interface?http://bluecoat.force.com/knowledgebase/articles/Solution/000023861Mon Apr 20 22:17:41 GMT 2015Mon Apr 20 22:17:41 GMT 2015 //help build the article url //build the article url Does the S200 / S400 / S500 support IPMI or LOM ?http://bluecoat.force.com/knowledgebase/articles/Solution/000024390Mon Apr 20 22:14:45 GMT 2015Mon Apr 20 22:14:45 GMT 2015 //help build the article url //build the article url URL access fails with SSL interceptions when the site uses HTTP Strict Transport Security (HSTS)http://bluecoat.force.com/knowledgebase/articles/Solution/URL-access-fails-with-SSL-interceptions-when-the-site-uses-HTTP-Strict-Transport-Security-HSTSMon Apr 20 13:39:50 GMT 2015Mon Apr 20 13:39:50 GMT 2015 //help build the article url //build the article url Problems creating LDAP realm in ProxySG Management ConsoleYou cannot create an LDAP realm using the Management Console when you don't specify the base DN first.http://bluecoat.force.com/knowledgebase/articles/Solution/Problems-creating-LDAP-realm-in-ProxySG-Management-ConsoleMon Apr 20 13:04:52 GMT 2015Mon Apr 20 13:04:52 GMT 2015 //help build the article url //build the article url Error: "This Plugin is not supported" and ProxySG Management Console does not load after upgrading Chromehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024667Fri Apr 17 14:07:05 GMT 2015Fri Apr 17 14:07:05 GMT 2015 //help build the article url //build the article url Access Logging early upload does not start when Global Limit is set to 0 mbytehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024640Thu Apr 16 17:25:02 GMT 2015Thu Apr 16 17:25:02 GMT 2015 //help build the article url //build the article url What is the order of category check perfomed in ProxySghttp://bluecoat.force.com/knowledgebase/articles/Solution/000024590Thu Apr 16 13:15:42 GMT 2015Thu Apr 16 13:15:42 GMT 2015 //help build the article url //build the article url SGOS 6.5.7.1 (GA)http://bluecoat.force.com/knowledgebase/articles/Product_Information/000024493Thu Apr 16 12:46:20 GMT 2015Thu Apr 16 12:46:20 GMT 2015 //help build the article url //build the article url When accessing Gmail via the ProxySG appliance, authentication issues occur with error "Gmail is having authentication problems. Some features may not work"http://bluecoat.force.com/knowledgebase/articles/Solution/000015611Wed Apr 15 18:25:17 GMT 2015Wed Apr 15 18:25:17 GMT 2015 //help build the article url //build the article url How do I bypass authentication for Google Earth on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/000010116Tue Apr 14 15:43:38 GMT 2015Tue Apr 14 15:43:38 GMT 2015 //help build the article url //build the article url Category logging is inconsistent when 'x-rs-certificate-hostname-categories' and 'cs-categories' format fields are present in log formathttp://bluecoat.force.com/knowledgebase/articles/Solution/000024495Mon Apr 13 16:35:32 GMT 2015Mon Apr 13 16:35:32 GMT 2015 //help build the article url //build the article url "policy no coverage" is not included in the ProxySG configuration archivehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024494Mon Apr 13 15:47:49 GMT 2015Mon Apr 13 15:47:49 GMT 2015 //help build the article url //build the article url What is Event log - Unable to encode string to UTF8, reason U_ILLEGAL_CHAR_FOUNDWhy do we see event-log: Unable to encode string to UTF8, reason U_ILLEGAL_CHAR_FOUNDhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024516Fri Apr 10 18:50:02 GMT 2015Fri Apr 10 18:50:02 GMT 2015 //help build the article url //build the article url Forwarding the client to authenticate on the parent proxy for the HTTPS traffic is not workingThis article describes how best to handle HTTPS traffic in a proxy chain, (parent/child proxy deployment) where authentication takes place on the parent proxy.http://bluecoat.force.com/knowledgebase/articles/Solution/000024517Fri Apr 10 18:32:08 GMT 2015Fri Apr 10 18:32:08 GMT 2015 //help build the article url //build the article url ProxySG policy configuration is lost when installing in VPMPolicy configuration is lost in entirety or in part when double-clicking the install policy button in VPM.http://bluecoat.force.com/knowledgebase/articles/Solution/VPM-policy-lost-or-partially-lostWed Apr 08 14:38:32 GMT 2015Wed Apr 08 14:38:32 GMT 2015 //help build the article url //build the article url ProxyClient unable to connect to Client Manager due to untrusted certificateUpon Proxyclient installation, users may get prompted with a warning that the certificate on the Client Manager is untrusted.http://bluecoat.force.com/knowledgebase/articles/Solution/ProxyClient-unable-to-connect-to-Client-Manager-due-to-untrusted-certificateTue Apr 07 19:33:34 GMT 2015Tue Apr 07 19:33:34 GMT 2015 //help build the article url //build the article url ProxySG appliance access logs show 401 TCP_DENIED or 407 TCP_DENIED and no username is logged when NTLM is enabledIt is normal not to see user name in access logs during NTLM negotiation.http://bluecoat.force.com/knowledgebase/articles/Solution/000016888Tue Apr 07 17:23:01 GMT 2015Tue Apr 07 17:23:01 GMT 2015 //help build the article url //build the article url How can I tell if SMART has triggered on a ProxySG hard disk?http://bluecoat.force.com/knowledgebase/articles/Solution/000009974Tue Apr 07 16:54:59 GMT 2015Tue Apr 07 16:54:59 GMT 2015 //help build the article url //build the article url How do I upgrade SGOS from version 5.x to 6.x?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIupgradeSGOSfromversion5xto6xTue Apr 07 14:09:43 GMT 2015Tue Apr 07 14:09:43 GMT 2015 //help build the article url //build the article url How to block Dropbox, Google Drive and Microsoft OneDrive in CPLhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-block-dropbox-google-drive-and-onedrive-in-CPLTue Apr 07 01:39:29 GMT 2015Tue Apr 07 01:39:29 GMT 2015 //help build the article url //build the article url Patience page loop since upgrading to SGOS 6.5.4.1 and laterhttp://bluecoat.force.com/knowledgebase/articles/Solution/Patience-page-loop-since-upgrading-to-6-5-4-1-and-laterThu Apr 02 19:22:49 GMT 2015Thu Apr 02 19:22:49 GMT 2015 //help build the article url //build the article url Can I automate the upload of ProxySG configuration settings to an FTP server?http://bluecoat.force.com/knowledgebase/articles/Solution/IsitpossibletoautomatetheuploadoftheProxySGconfigurationsettingstoanFTPserverWed Apr 01 19:40:23 GMT 2015Wed Apr 01 19:40:23 GMT 2015 //help build the article url //build the article url How do I troubleshoot issues with appliance failover on my ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoItroubleshootissueswithappliancefailoveronmyProxySGapplianceWed Apr 01 19:20:06 GMT 2015Wed Apr 01 19:20:06 GMT 2015 //help build the article url //build the article url ProxySG and Director Management Consoles cannot load after Java updatehttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000024402Wed Apr 01 17:17:46 GMT 2015Wed Apr 01 17:17:46 GMT 2015 //help build the article url //build the article url Proxy no longer sending 403 response with force_deny(yes) in policy since upgrade to 6.2.10.1 and 6.3 and 6.4http://bluecoat.force.com/knowledgebase/articles/Solution/000024400Wed Apr 01 16:19:10 GMT 2015Wed Apr 01 16:19:10 GMT 2015 //help build the article url //build the article url "Duplicate host or group alias" error when adding or removing forwarding hosts on ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024391Tue Mar 31 17:39:09 GMT 2015Tue Mar 31 17:39:09 GMT 2015 //help build the article url //build the article url What categories on BCWF are changing? Why are these changes being made? What happens to the data in the deleted categories?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatcategoriesonBCWFarechangingWhyarethesechangesbeingmadeWhathappenstothedatainthedeletedcategoriesTue Mar 31 16:25:39 GMT 2015Tue Mar 31 16:25:39 GMT 2015 //help build the article url //build the article url https://www.youtube.com is allowed through the ProxySG though there is a policy to deny audio/video clips categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024386Tue Mar 31 15:08:37 GMT 2015Tue Mar 31 15:08:37 GMT 2015 //help build the article url //build the article url How to exclude certain users from SafeSearchhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoexcludecertainusersfromSafeSearchTue Mar 31 14:51:23 GMT 2015Tue Mar 31 14:51:23 GMT 2015 //help build the article url //build the article url Enforce Youtube Safety Modehttp://bluecoat.force.com/knowledgebase/articles/Solution/EnforceYoutubeSafetyModeTue Mar 31 14:49:50 GMT 2015Tue Mar 31 14:49:50 GMT 2015 //help build the article url //build the article url How do I set up the proxy in a physically in-path deployment without an IP address on the bridge?http://bluecoat.force.com/knowledgebase/articles/Solution/000024385Tue Mar 31 14:43:41 GMT 2015Tue Mar 31 14:43:41 GMT 2015 //help build the article url //build the article url Restoring the ProxySG or CacheFlow appliance to default settings using the front panel controlshttp://bluecoat.force.com/knowledgebase/articles/Solution/000024384Tue Mar 31 14:39:18 GMT 2015Tue Mar 31 14:39:18 GMT 2015 //help build the article url //build the article url Upon successful login to management console there is an additional "Logout" event generated in event loghttp://bluecoat.force.com/knowledgebase/articles/Solution/000024380Tue Mar 31 13:49:42 GMT 2015Tue Mar 31 13:49:42 GMT 2015 //help build the article url //build the article url What is the "Custom Client" access log uploading client used for?http://bluecoat.force.com/knowledgebase/articles/Solution/000023185Mon Mar 30 21:42:51 GMT 2015Mon Mar 30 21:42:51 GMT 2015 //help build the article url //build the article url How do I register my ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIregistermyProxySGMon Mar 30 21:39:28 GMT 2015Mon Mar 30 21:39:28 GMT 2015 //help build the article url //build the article url SWG VA not downloading the BCWF databasehttp://bluecoat.force.com/knowledgebase/articles/Solution/SWG-VA-not-downloading-the-BCWF-databaseMon Mar 30 19:38:15 GMT 2015Mon Mar 30 19:38:15 GMT 2015 //help build the article url //build the article url What does "Warning: Empty layer removed" mean when installing ProxySG policy?http://bluecoat.force.com/knowledgebase/articles/Solution/What-does-Warning-Empty-layer-removed-meanFri Mar 27 17:57:15 GMT 2015Fri Mar 27 17:57:15 GMT 2015 //help build the article url //build the article url How are ProxySG Configuration and Policy changes tracked or logged?http://bluecoat.force.com/knowledgebase/articles/Solution/000024139Fri Mar 27 13:00:27 GMT 2015Fri Mar 27 13:00:27 GMT 2015 //help build the article url //build the article url Different ProxySG archive configuration typeshttp://bluecoat.force.com/knowledgebase/articles/Solution/DifferentArchiveConfigurationTypesThu Mar 26 19:56:22 GMT 2015Thu Mar 26 19:56:22 GMT 2015 //help build the article url //build the article url Cannot access https://www.toyota.co.jp/ when SSLv3 is usedhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024233Thu Mar 26 19:51:12 GMT 2015Thu Mar 26 19:51:12 GMT 2015 //help build the article url //build the article url Does the ProxySG appliance support IPX?http://bluecoat.force.com/knowledgebase/articles/Solution/000024129Thu Mar 26 15:29:38 GMT 2015Thu Mar 26 15:29:38 GMT 2015 //help build the article url //build the article url Information about DHE cipher introduced in 6.5.x branch and their impact on CPU utilization.Information-about-DHE-cipher-and-reason-for-them-causing-high-CPU-utilization-with-6-5-x-branch.http://bluecoat.force.com/knowledgebase/articles/Solution/000022131Thu Mar 26 12:27:54 GMT 2015Thu Mar 26 12:27:54 GMT 2015 //help build the article url //build the article url Reflect IP doesn't work for HTTPS web sites when protocol detection is enabledReflect IP doesn't work for HTTPS web sites when protocol detection is enabled.http://bluecoat.force.com/knowledgebase/articles/Solution/Reflect-IP-doesn-t-work-for-HTTPS-web-sites-when-protocol-detection-is-enabledWed Mar 25 20:18:30 GMT 2015Wed Mar 25 20:18:30 GMT 2015 //help build the article url //build the article url Understanding Policy Trace checkpoint timingThis is a brief overview of understanding the timings displayed in Policy Traceshttp://bluecoat.force.com/knowledgebase/articles/Solution/000022825Wed Mar 25 19:33:24 GMT 2015Wed Mar 25 19:33:24 GMT 2015 //help build the article url //build the article url How to convert the Microsoft .p7b certificate format to .pem formatThe ProxySG appliance CA Certificate only accepts certificates in PEM format. You can export the Microsoft p7b format and save it as PEM Format in Windows.http://bluecoat.force.com/knowledgebase/articles/Solution/How-to-convert-the-Microsoft-p7b-certificate-format-to-pem-formatWed Mar 25 13:32:21 GMT 2015Wed Mar 25 13:32:21 GMT 2015 //help build the article url //build the article url Restoring hashed or encrypted passwords in settings and policy from backed up archive manually (via CLI).http://bluecoat.force.com/knowledgebase/articles/Solution/Restoring-hashed-or-encrypted-passwords-in-settings-and-policy-from-backed-up-archive-manually-via-CLITue Mar 24 18:42:25 GMT 2015Tue Mar 24 18:42:25 GMT 2015 //help build the article url //build the article url How to use a wildcard in the domain prefix for URL policy objects?http://bluecoat.force.com/knowledgebase/articles/Solution/000023887Tue Mar 24 18:06:58 GMT 2015Tue Mar 24 18:06:58 GMT 2015 //help build the article url //build the article url Intermittent Internet access problems when running Windows 7 or Windows Vista through the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/IntermittentInternetaccessproblemswhenrunningWindows7orWindowsVistathroughtheProxySGTue Mar 24 18:04:56 GMT 2015Tue Mar 24 18:04:56 GMT 2015 //help build the article url //build the article url Disable Detect Protocol for one URL domain to resolve an issue with SSL interception failurehttp://bluecoat.force.com/knowledgebase/articles/Solution/SSL-interception-prevents-device-from-connecting-out-on-port-443Tue Mar 24 17:20:35 GMT 2015Tue Mar 24 17:20:35 GMT 2015 //help build the article url //build the article url Can ProxySG be used as NTP serverCan ProxySG be used as NTP server?http://bluecoat.force.com/knowledgebase/articles/Solution/Can-ProxySG-be-used-as-NTP-serverFri Mar 20 14:56:05 GMT 2015Fri Mar 20 14:56:05 GMT 2015 //help build the article url //build the article url How to turn off SOCKS accelerationAn application using SOCKS can use the same TCP port as a known protocol such as Yahoo IM (port 5101). This can trigger the proxy to try and treat the SOCKS traffic as Yahoo IM, rather than SOCS. If you need to suppress this behavior you will need to use the socks.accelerate(no) action in CPL.http://bluecoat.force.com/knowledgebase/articles/Solution/000024042Thu Mar 19 20:11:59 GMT 2015Thu Mar 19 20:11:59 GMT 2015 //help build the article url //build the article url Logging transaction ID in a proxy chainhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024062Thu Mar 19 19:15:48 GMT 2015Thu Mar 19 19:15:48 GMT 2015 //help build the article url //build the article url How do I delete access logs on ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIdeleteaccesslogsonProxySGTue Mar 17 19:16:30 GMT 2015Tue Mar 17 19:16:30 GMT 2015 //help build the article url //build the article url Why are there more concurrent users after upgrading to SGOS 6.5?http://bluecoat.force.com/knowledgebase/articles/Solution/000024013Tue Mar 17 19:16:02 GMT 2015Tue Mar 17 19:16:02 GMT 2015 //help build the article url //build the article url How do I Resolve Issues on my ProxySG with the Godaddy Sha1 to Sha2 Crossover?Godaddy created a crossover cert to mitigate the Sha 1 sunset ongoing by Google and others. Any webserver certificates your ProxySG appliance uses that are signed by GoDaddy (such as Reverse Proxy or Authentication certificates) apply. This does not apply to SSL Interception certificates.http://bluecoat.force.com/knowledgebase/articles/Solution/000023460Tue Mar 17 19:15:11 GMT 2015Tue Mar 17 19:15:11 GMT 2015 //help build the article url //build the article url How to setup multiple ProxySGs to provide failover for redudancyhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtosetupmultipleProxySGstoprovidefailoverforredudancyTue Mar 17 19:14:29 GMT 2015Tue Mar 17 19:14:29 GMT 2015 //help build the article url //build the article url How to protect network from Gameover Zeus (GOZ) and CryptoLocker malwarehttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-protect-network-from-Gameover-Zeus-GOZ-and-CryptoLocker-malwareTue Mar 17 13:51:24 GMT 2015Tue Mar 17 13:51:24 GMT 2015 //help build the article url //build the article url Allowing a single YouTube video through a ProxySGThis article provides steps for blocking all but a single YouTube video through the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/AllowingasingleYouTubevideothroughaProxySGTue Mar 17 13:48:33 GMT 2015Tue Mar 17 13:48:33 GMT 2015 //help build the article url //build the article url AD Admin account keeps getting locked out due to an external hackhttp://bluecoat.force.com/knowledgebase/articles/Solution/000012321Mon Mar 16 18:49:29 GMT 2015Mon Mar 16 18:49:29 GMT 2015 //help build the article url //build the article url Error "A download or install is already in progress" when attempting to download the BCWF databasehttp://bluecoat.force.com/knowledgebase/articles/Solution/000009835Mon Mar 16 13:15:38 GMT 2015Mon Mar 16 13:15:38 GMT 2015 //help build the article url //build the article url Output of event log for health checks is unfiltered when using a filterYou see informational logs in the log file when using a filter of "severe". This occurs when an ICAP health check fails, and again when the ICAP server is responding again and another message is logged. By default the transition to success of the ICAP health check is "informational" and not a severe event.http://bluecoat.force.com/knowledgebase/articles/Solution/The-output-of-the-Eventlog-for-Health-Checks-Up-DownFri Mar 13 21:11:44 GMT 2015Fri Mar 13 21:11:44 GMT 2015 //help build the article url //build the article url How to remove duplicate logs from ProxyClient Detail Statistics.Duplicate logs are listed under Statistics > ProxyClient > Details > Client Details from the same Hostname\computer. Want to remove the duplicate logs and list only the active client details under Statistics > ProxyClient > Details > Client Detailshttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-remove-duplicate-logs-from-ProxyClient-Detail-StatisticsFri Mar 13 19:59:37 GMT 2015Fri Mar 13 19:59:37 GMT 2015 //help build the article url //build the article url ProxyAV update failed. sslv3 alert handshake failurehttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxyAV-antivirus-update-failing-sslv3-slertFri Mar 13 19:57:01 GMT 2015Fri Mar 13 19:57:01 GMT 2015 //help build the article url //build the article url Unsupported SSL version/protocol error on Chrome and Firefox when accessing ProxySG Management Consolehttp://bluecoat.force.com/knowledgebase/articles/Solution/unsupported-SSL-version-protocol-error-on-Chrome-and-Firefox-when-accessing-ProxySG-management-consoleThu Mar 12 19:44:32 GMT 2015Thu Mar 12 19:44:32 GMT 2015 //help build the article url //build the article url Unable to upload access log to FTP server after upgrading to SGOS 6.5http://bluecoat.force.com/knowledgebase/articles/Solution/000023990Thu Mar 12 19:33:24 GMT 2015Thu Mar 12 19:33:24 GMT 2015 //help build the article url //build the article url What does Memory Pressure mean in the ProxySG event log?http://bluecoat.force.com/knowledgebase/articles/Solution/000014971Thu Mar 12 14:40:39 GMT 2015Thu Mar 12 14:40:39 GMT 2015 //help build the article url //build the article url What TCP source ports are used by the ProxySG and how do I manage them?By default, the ProxySG appliance uses a randomly assigned source port in a range between 49152 and 65535 for outgoing connections This article describes how to change the default behaviourhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatTCPsourceportsareusedbytheProxySGandhowdoImanagethemTue Mar 10 19:40:33 GMT 2015Tue Mar 10 19:40:33 GMT 2015 //help build the article url //build the article url What is the default time the ProxySG appliance uses to send heartbeat information?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedefaulttimetheProxySGapplianceusestosendheartbeatinformationTue Mar 10 19:00:35 GMT 2015Tue Mar 10 19:00:35 GMT 2015 //help build the article url //build the article url Receiving "Error: Keyring does not have a certificate authority's certificate: 'keyring-name'"http://bluecoat.force.com/knowledgebase/articles/Solution/000013148Mon Mar 09 22:32:59 GMT 2015Mon Mar 09 22:32:59 GMT 2015 //help build the article url //build the article url Is it possible to migrate or copy a cache from one ProxySG to another?http://bluecoat.force.com/knowledgebase/articles/Solution/000023941Mon Mar 09 19:39:35 GMT 2015Mon Mar 09 19:39:35 GMT 2015 //help build the article url //build the article url How to block Facebook Chathttp://bluecoat.force.com/knowledgebase/articles/Solution/000017050Thu Mar 05 13:59:23 GMT 2015Thu Mar 05 13:59:23 GMT 2015 //help build the article url //build the article url Can I setup a policy that blocks uploads to google drive but allow view and download?http://bluecoat.force.com/knowledgebase/articles/Solution/000023860Wed Mar 04 14:39:30 GMT 2015Wed Mar 04 14:39:30 GMT 2015 //help build the article url //build the article url Configuring access logging on the ProxySG to an FTP server and to Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguringaccessloggingontheProxySGtoanFTPserverandtoReporterTue Mar 03 23:28:06 GMT 2015Tue Mar 03 23:28:06 GMT 2015 //help build the article url //build the article url How to export a ProxySG appliance key and import it to another appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIexportimportaProxySGappliancekeyTue Mar 03 15:13:01 GMT 2015Tue Mar 03 15:13:01 GMT 2015 //help build the article url //build the article url HTTPS site access issue with Windows 8.1 and Internet Explorer 11http://bluecoat.force.com/knowledgebase/articles/Solution/000023857Mon Mar 02 21:05:53 GMT 2015Mon Mar 02 21:05:53 GMT 2015 //help build the article url //build the article url User ID is not being recorded in the SGOS Access LogUser ID is not recorded in Access Log for certain applicationshttp://bluecoat.force.com/knowledgebase/articles/Solution/User-ID-not-recorded-in-Access-LogMon Mar 02 20:47:43 GMT 2015Mon Mar 02 20:47:43 GMT 2015 //help build the article url //build the article url Why do sitereview.bluecoat and the ProxySG appliance sometimes return different categories for websiteshttp://bluecoat.force.com/knowledgebase/articles/Solution/bcwf-result-differenceMon Mar 02 19:37:26 GMT 2015Mon Mar 02 19:37:26 GMT 2015 //help build the article url //build the article url How do I get SSL Proxy to work with an OCS that requires client authentication?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIgetSSLProxytoworkwithanOCSthatrequiresclientauthenticationMon Mar 02 16:21:38 GMT 2015Mon Mar 02 16:21:38 GMT 2015 //help build the article url //build the article url Blocked SSL sites not displaying the exceptions pagehttp://bluecoat.force.com/knowledgebase/articles/Solution/000022728Mon Mar 02 16:11:49 GMT 2015Mon Mar 02 16:11:49 GMT 2015 //help build the article url //build the article url How to restore the ProxySG 900 appliance to factory defaults using the front panel.How to restore the ProxySG 900 appliance to factory defaults using the front panel.http://bluecoat.force.com/knowledgebase/articles/Solution/Factory-Default-ProxySG-900-from-Front-PanelSat Feb 28 00:16:46 GMT 2015Sat Feb 28 00:16:46 GMT 2015 //help build the article url //build the article url Cold Standby Units - Licensing and Customer Services FAQhttp://bluecoat.force.com/knowledgebase/articles/Solution/ColdStanbyUnits-LicensingandCustomerServicesFAQSat Feb 28 00:12:14 GMT 2015Sat Feb 28 00:12:14 GMT 2015 //help build the article url //build the article url Error "Licence key not installed (err=5505043)" when trying to fetch the license for SG VAhttp://bluecoat.force.com/knowledgebase/articles/Solution/000023729Fri Feb 27 18:40:46 GMT 2015Fri Feb 27 18:40:46 GMT 2015 //help build the article url //build the article url Event log message"couldn't send report ProxySG Appliance Summary Statistics through HTTPS to Blue Coat"http://bluecoat.force.com/knowledgebase/articles/Solution/couldn-t-send-report-ProxySG-Appliance-Summary-Statistics-through-HTTPS-to-Blue-CoatFri Feb 27 18:21:07 GMT 2015Fri Feb 27 18:21:07 GMT 2015 //help build the article url //build the article url Does the ProxySG appliance support MIT Kerberos authentication in a non-Windows environment?http://bluecoat.force.com/knowledgebase/articles/Solution/Does-the-proxySG-support-MIT-Kerberos-authentication-in-a-non-windows-environmentFri Feb 27 16:26:56 GMT 2015Fri Feb 27 16:26:56 GMT 2015 //help build the article url //build the article url Client Certificate Authentication issueshttp://bluecoat.force.com/knowledgebase/articles/Solution/ClientCertificateAuthenticationissuesThu Feb 26 18:19:31 GMT 2015Thu Feb 26 18:19:31 GMT 2015 //help build the article url //build the article url Seeing the native VLAN mismatch on the Cisco switches when the proxy interface is in native VLANhttp://bluecoat.force.com/knowledgebase/articles/Solution/000023038Thu Feb 26 17:47:00 GMT 2015Thu Feb 26 17:47:00 GMT 2015 //help build the article url //build the article url Regex to match a portion of a URL string in ProxySG policyhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheregextobeusedinProxySGtomatchaportionofaURLstringThu Feb 26 17:19:56 GMT 2015Thu Feb 26 17:19:56 GMT 2015 //help build the article url //build the article url Problems authenticating iTunes requestshttp://bluecoat.force.com/knowledgebase/articles/Solution/ProblemsauthenticatingiTunesrequestsWed Feb 25 15:29:36 GMT 2015Wed Feb 25 15:29:36 GMT 2015 //help build the article url //build the article url What do I do with obsolete abandoned CA certificates that use SHA-1?On January 1, 2016, Microsoft will no longer allow CAs using SHA-1 to include certificates in the Microsoft Root Certificate Programhttp://bluecoat.force.com/knowledgebase/articles/Solution/000023459Tue Feb 24 15:10:05 GMT 2015Tue Feb 24 15:10:05 GMT 2015 //help build the article url //build the article url How can I use wildcard characters when specifying IP addresses in policy?http://bluecoat.force.com/knowledgebase/articles/Solution/000010037Mon Feb 23 17:09:26 GMT 2015Mon Feb 23 17:09:26 GMT 2015 //help build the article url //build the article url How do I specify a range of IP addresses in policy on ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/000010950Mon Feb 23 17:07:46 GMT 2015Mon Feb 23 17:07:46 GMT 2015 //help build the article url //build the article url Does the PreoxySG check Invalid DNS records in the DNS cache?http://bluecoat.force.com/knowledgebase/articles/Solution/000023698Fri Feb 20 15:46:53 GMT 2015Fri Feb 20 15:46:53 GMT 2015 //help build the article url //build the article url How do I prevent cookie modifications from the browser? How can I sign cookies to prevent malicious updates to them?http://bluecoat.force.com/knowledgebase/articles/Solution/000010532Fri Feb 20 15:00:23 GMT 2015Fri Feb 20 15:00:23 GMT 2015 //help build the article url //build the article url SGOS 6.5.6.1 (GA)http://bluecoat.force.com/knowledgebase/articles/Product_Information/SGOS-6-5-6-1-GAThu Feb 19 14:20:28 GMT 2015Thu Feb 19 14:20:28 GMT 2015 //help build the article url //build the article url How ICAP scanning works with SOCKS proxyWhen clients are connecting to ProxySG via SOCKS, you might wonder what exactly gets scanned when sent from the proxy over ICAP. This article explains the basic concept.http://bluecoat.force.com/knowledgebase/articles/Solution/How-ICAP-scanning-works-with-SOCKS-proxyWed Feb 18 15:22:49 GMT 2015Wed Feb 18 15:22:49 GMT 2015 //help build the article url //build the article url How do I enable HTTP proxy forwarding of user basic credentials upstream?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIenableHTTPproxyforwardingofuserbasiccredentialsupstreamTue Feb 17 18:52:35 GMT 2015Tue Feb 17 18:52:35 GMT 2015 //help build the article url //build the article url Facing issue establishing RDP / VNC session over HTTPS.http://bluecoat.force.com/knowledgebase/articles/Solution/000009485Tue Feb 17 15:55:36 GMT 2015Tue Feb 17 15:55:36 GMT 2015 //help build the article url //build the article url Troubleshooting Web Siteshttp://bluecoat.force.com/knowledgebase/articles/Solution/TroubleshootingWebSitesTue Feb 17 15:36:39 GMT 2015Tue Feb 17 15:36:39 GMT 2015 //help build the article url //build the article url BCWF Categorization Appears to Fail to Categorize Some WebsitesWorking with multiple Category DB's (BCWF, Local, Policy defined, IWF), Policy trace shows only categories from other DB'shttp://bluecoat.force.com/knowledgebase/articles/Solution/000023445Tue Feb 17 15:36:08 GMT 2015Tue Feb 17 15:36:08 GMT 2015 //help build the article url //build the article url How to strip the "user-agent" header on a ProxySG appliance outgoing connectionUse CPL to strip the "user-agent" header on a ProxySG appliance outgoing connection.http://bluecoat.force.com/knowledgebase/articles/Solution/000022674Thu Feb 12 00:03:14 GMT 2015Thu Feb 12 00:03:14 GMT 2015 //help build the article url //build the article url How to create an Access Log that lists the IP address of sites being accessed.Some intrusion detection devices will show the ProxySG appliance as the source of an attack on a website and just the IP address of the destination. This happens when the ProxySG appliance is using its IP address as the source of requests to the Internet. One way to discover the source of the attack is to modify the main access log by adding the destination IP address. Using the report from the intrusion detection device the destination IP address can be found. This destination IP address can be used to find the source IP address from the modified main Access Log.http://bluecoat.force.com/knowledgebase/articles/Solution/000023032Wed Feb 11 23:47:05 GMT 2015Wed Feb 11 23:47:05 GMT 2015 //help build the article url //build the article url How to verify if a line feed is present in a PCAPNeed to verify if a line feed is included in the pcaphttp://bluecoat.force.com/knowledgebase/articles/Solution/how-to-verify-if-a-line-feed-is-present-in-a-pcapWed Feb 11 19:25:47 GMT 2015Wed Feb 11 19:25:47 GMT 2015 //help build the article url //build the article url OCSP responder returns Response timestamp error(status expired)http://bluecoat.force.com/knowledgebase/articles/Solution/000023264Wed Feb 11 19:21:22 GMT 2015Wed Feb 11 19:21:22 GMT 2015 //help build the article url //build the article url How do I ensure that the Proxy uses my forwarding host for cache refreshing and pipelining?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIensurethattheProxyusesmyforwardinghostforcacherefreshingandpipeliningMon Feb 09 16:48:01 GMT 2015Mon Feb 09 16:48:01 GMT 2015 //help build the article url //build the article url User is unable to access a secure Website using SSL when going through a ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/UserisunabletoaccessasecureWebsiteusingSSLwhengoingthroughaProxySGFri Feb 06 20:05:17 GMT 2015Fri Feb 06 20:05:17 GMT 2015 //help build the article url //build the article url Unable to join Proxy to the Domain due to error "NERR_DCNotFound"http://bluecoat.force.com/knowledgebase/articles/Solution/000023259Fri Feb 06 20:04:36 GMT 2015Fri Feb 06 20:04:36 GMT 2015 //help build the article url //build the article url How can I disable policy coveragehttp://bluecoat.force.com/knowledgebase/articles/Solution/How-can-I-disable-policy-coverageFri Feb 06 19:58:32 GMT 2015Fri Feb 06 19:58:32 GMT 2015 //help build the article url //build the article url Why can't I access Gmail with Google Chrome when using the ProxySG in an SSL Forward Proxy deployment?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIaccessGmailwithGoogleChromewhenusingtheProxySGinanSSLForwardProxydeploymentThu Feb 05 18:55:20 GMT 2015Thu Feb 05 18:55:20 GMT 2015 //help build the article url //build the article url Serial Number via SNMPWhat OID will provide me the serial number from the the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000023258Thu Feb 05 18:54:10 GMT 2015Thu Feb 05 18:54:10 GMT 2015 //help build the article url //build the article url Using SHA2 with the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000022206Thu Feb 05 00:20:31 GMT 2015Thu Feb 05 00:20:31 GMT 2015 //help build the article url //build the article url How to identify the MAC address of a network adapter on the ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoknowtheMACaddressofanetworkadapterWed Feb 04 19:26:52 GMT 2015Wed Feb 04 19:26:52 GMT 2015 //help build the article url //build the article url How to create a Multicast stream from the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000010275Wed Feb 04 19:12:17 GMT 2015Wed Feb 04 19:12:17 GMT 2015 //help build the article url //build the article url Download File Exceeded error from ProxyAV"Download File Exceeded" error from ProxyAV appears when max file size limit has been reachedhttp://bluecoat.force.com/knowledgebase/articles/Solution/Download-File-Exceeded-error-from-ProxyAVWed Feb 04 17:42:02 GMT 2015Wed Feb 04 17:42:02 GMT 2015 //help build the article url //build the article url How to configure Proxy to join multiple Windows domains in IWA Directhttp://bluecoat.force.com/knowledgebase/articles/Solution/000023164Wed Feb 04 17:05:33 GMT 2015Wed Feb 04 17:05:33 GMT 2015 //help build the article url //build the article url How often is the Blue Coat Web Filter database updated?http://bluecoat.force.com/knowledgebase/articles/Solution/HowoftenistheBlueCoatWebFilterdatabaseupdatedWed Feb 04 01:29:15 GMT 2015Wed Feb 04 01:29:15 GMT 2015 //help build the article url //build the article url Would the ProxySG appliance ever reuse IWA-direct join credentials?Would the ProxySG appliance ever reuse IWA-direct join credentials?http://bluecoat.force.com/knowledgebase/articles/Solution/000023175Tue Feb 03 23:14:56 GMT 2015Tue Feb 03 23:14:56 GMT 2015 //help build the article url //build the article url Clearing DNS Statisticshttp://bluecoat.force.com/knowledgebase/articles/Solution/000023060Tue Feb 03 22:26:16 GMT 2015Tue Feb 03 22:26:16 GMT 2015 //help build the article url //build the article url Unable to share desktop using Microsoft Lynchttp://bluecoat.force.com/knowledgebase/articles/Solution/UnabletosharedesktopusingMicrosoftLyncTue Feb 03 20:36:41 GMT 2015Tue Feb 03 20:36:41 GMT 2015 //help build the article url //build the article url Connect to a website which does not use port 80http://bluecoat.force.com/knowledgebase/articles/Solution/000023068Tue Feb 03 19:26:37 GMT 2015Tue Feb 03 19:26:37 GMT 2015 //help build the article url //build the article url Difference between the http.reponse.data.N.hex and http.reponse.data.N.regexhttp://bluecoat.force.com/knowledgebase/articles/Solution/000023066Tue Feb 03 19:18:48 GMT 2015Tue Feb 03 19:18:48 GMT 2015 //help build the article url //build the article url Troubleshoot intermittent IWA Direct problemshttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatneedstobedonetotroubleshootintermittentIWADirectproblemsTue Feb 03 15:59:05 GMT 2015Tue Feb 03 15:59:05 GMT 2015 //help build the article url //build the article url Chrome does not send FTP credentials if Chrome is proxy-aware (explicit)http://bluecoat.force.com/knowledgebase/articles/Solution/000023182Tue Feb 03 15:14:55 GMT 2015Tue Feb 03 15:14:55 GMT 2015 //help build the article url //build the article url What is DNS Recursion and when should I use it with the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000023058Tue Feb 03 00:52:11 GMT 2015Tue Feb 03 00:52:11 GMT 2015 //help build the article url //build the article url How to configure a self-signed PKI certificate for the HTTPS management consoleHow to configure a self-signed PKI cert for HTTPS management console.http://bluecoat.force.com/knowledgebase/articles/Solution/000023042Mon Feb 02 23:46:59 GMT 2015Mon Feb 02 23:46:59 GMT 2015 //help build the article url //build the article url Block QQ Instant Messaginghttp://bluecoat.force.com/knowledgebase/articles/Solution/000023033Fri Jan 30 20:58:37 GMT 2015Fri Jan 30 20:58:37 GMT 2015 //help build the article url //build the article url How to access websites running on custom ports in a transparent deployment using ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022150Thu Jan 29 20:54:37 GMT 2015Thu Jan 29 20:54:37 GMT 2015 //help build the article url //build the article url Cannot access external websites when ADN is enabled in ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022307Thu Jan 29 20:40:11 GMT 2015Thu Jan 29 20:40:11 GMT 2015 //help build the article url //build the article url Block the like button on Facebookhttp://bluecoat.force.com/knowledgebase/articles/Solution/Block-the-like-button-on-FacebookThu Jan 29 01:56:09 GMT 2015Thu Jan 29 01:56:09 GMT 2015 //help build the article url //build the article url How to allow or deny Whatsapp on the webhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-block-Whatsapp-on-the-webThu Jan 29 01:42:44 GMT 2015Thu Jan 29 01:42:44 GMT 2015 //help build the article url //build the article url How the ProxySG appliance handles byte-range requestshttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoestheProxySGhandlebyte-rangerequestsThu Jan 29 01:29:40 GMT 2015Thu Jan 29 01:29:40 GMT 2015 //help build the article url //build the article url Can one access log be uploaded to two FTP or HTTP servers?http://bluecoat.force.com/knowledgebase/articles/Solution/can-one-accesslog-upload-to-2-FTP-or-HTTP-serversWed Jan 28 02:15:29 GMT 2015Wed Jan 28 02:15:29 GMT 2015 //help build the article url //build the article url How to renew the ProxySG applicance keyhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtorenewtheSGApplicanceKeyTue Jan 27 20:44:52 GMT 2015Tue Jan 27 20:44:52 GMT 2015 //help build the article url //build the article url hpms.cms.gov webpage not loading via explicit proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/hpms-cms-gov-webpage-not-loading-via-explicit-proxyTue Jan 27 20:34:47 GMT 2015Tue Jan 27 20:34:47 GMT 2015 //help build the article url //build the article url FireFox and Google chrome couldn't access some HTTPS sites due to cypher error.FireFox and Google Chrome couldn't access some HTTPS site via SGO S6.2.6.1 Error message: FireFox Cannot communicate securely with peer: no common encryption algorithm(s) (error code: ssl_error_no_cypher_overlap) Google Chrome (error code: ERR_SSL_VERSION_OR_CIPHER_MISMATCH)http://bluecoat.force.com/knowledgebase/articles/Solution/000022810Tue Jan 27 00:06:01 GMT 2015Tue Jan 27 00:06:01 GMT 2015 //help build the article url //build the article url MACH5 and Proxy Edition DifferencesMACH5 and Proxy Edition Differenceshttp://bluecoat.force.com/knowledgebase/articles/Solution/000023061Mon Jan 26 18:34:31 GMT 2015Mon Jan 26 18:34:31 GMT 2015 //help build the article url //build the article url How to enable the ADP (attack detection) on subnetshttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-enable-the-ADP-attack-detection-on-subnetsFri Jan 23 23:34:17 GMT 2015Fri Jan 23 23:34:17 GMT 2015 //help build the article url //build the article url Attack Detection failure-limits are exceeded very frequentlyhttp://bluecoat.force.com/knowledgebase/articles/Solution/Attack-Detection-failure-limit-is-crossing-very-frequentlyFri Jan 23 19:32:33 GMT 2015Fri Jan 23 19:32:33 GMT 2015 //help build the article url //build the article url Adding RAM or a hard disk to a Blue Coat applianceThis article contains details around user-serviceable hardware for Blue Coat appliances.http://bluecoat.force.com/knowledgebase/articles/Solution/AddingRAMoraharddisktoaBlueCoatapplianceFri Jan 23 19:17:59 GMT 2015Fri Jan 23 19:17:59 GMT 2015 //help build the article url //build the article url Blower-Fan Replacement Guide for SG810/SG510Supplementary instructions for replacing blower-fans on SG810/SG510 platformshttp://bluecoat.force.com/knowledgebase/articles/Solution/Blower-Fan-Replacement-Guide-for-SG810-SG510Fri Jan 23 19:17:10 GMT 2015Fri Jan 23 19:17:10 GMT 2015 //help build the article url //build the article url URL cannot be displayed due to SSL server alert, Alert (Level: Warning, Description: Unrecognized Name) on the ProxySG ApplianceAlert (Level: Warning, Description: Unrecognized Name)http://bluecoat.force.com/knowledgebase/articles/Solution/000022312Thu Jan 22 19:21:35 GMT 2015Thu Jan 22 19:21:35 GMT 2015 //help build the article url //build the article url Getting health check Critical error instead of WarningHealth check notification is showing as "Critical" instead of "Warning"http://bluecoat.force.com/knowledgebase/articles/Solution/000022880Thu Jan 22 18:45:50 GMT 2015Thu Jan 22 18:45:50 GMT 2015 //help build the article url //build the article url YouTube category and BCWF category with the same name can't be enabled or disabled independently in the policyhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouTube-category-and-BCWF-category-with-the-same-name-can-t-be-enabled-or-disabled-independently-in-the-policyThu Jan 22 18:18:29 GMT 2015Thu Jan 22 18:18:29 GMT 2015 //help build the article url //build the article url How does sequence realm authentication work?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoessequencerealmauthenticationworkThu Jan 22 18:02:19 GMT 2015Thu Jan 22 18:02:19 GMT 2015 //help build the article url //build the article url Blocking peer to peer (P2P) applicationshttp://bluecoat.force.com/knowledgebase/articles/Solution/000008149Thu Jan 22 16:54:50 GMT 2015Thu Jan 22 16:54:50 GMT 2015 //help build the article url //build the article url How to configure SGOS and VSFTP for SECURE log uploadinghttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoconfigureSGOSandVSFTPforSECUREloguploadingThu Jan 22 15:42:38 GMT 2015Thu Jan 22 15:42:38 GMT 2015 //help build the article url //build the article url Cannot find MIB files for ProxySG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/CannotfindMIBSfilesforProxySGThu Jan 22 14:00:11 GMT 2015Thu Jan 22 14:00:11 GMT 2015 //help build the article url //build the article url Blocking of sub-domain and domain in local database content filteringhttp://bluecoat.force.com/knowledgebase/articles/Solution/Blocking-of-sub-domain-and-domain-in-local-database-content-filteringThu Jan 22 03:25:02 GMT 2015Thu Jan 22 03:25:02 GMT 2015 //help build the article url //build the article url How can I serve multiple PAC files in my multi-proxy ProxySG deployment?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIservemultiplePACfilesinmymulti-proxyProxySGdeploymentWed Jan 21 18:03:06 GMT 2015Wed Jan 21 18:03:06 GMT 2015 //help build the article url //build the article url How to add SSH banner message to SG applianceHow to add SSH banner message to SG appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000023039Tue Jan 20 16:29:15 GMT 2015Tue Jan 20 16:29:15 GMT 2015 //help build the article url //build the article url Can the ProxySG Appliance Enforce a Single Session Per User Policy?I want to block users from logging in through the proxy for multiple simultaneous sessions. (Except certain specific users). Can this be done?http://bluecoat.force.com/knowledgebase/articles/Solution/000022879Tue Jan 20 16:26:10 GMT 2015Tue Jan 20 16:26:10 GMT 2015 //help build the article url //build the article url How do I change Cipher orders (or disable them) in Windows?http://bluecoat.force.com/knowledgebase/articles/Solution/000022903Tue Jan 20 16:22:47 GMT 2015Tue Jan 20 16:22:47 GMT 2015 //help build the article url //build the article url How do I add a DSCP value to outbound/return traffic from/to the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/000010103Tue Jan 20 16:21:57 GMT 2015Tue Jan 20 16:21:57 GMT 2015 //help build the article url //build the article url How can I check to make sure my HTTPS reverse proxy will use TLS 1.2?http://bluecoat.force.com/knowledgebase/articles/Solution/000022900Tue Jan 20 16:21:11 GMT 2015Tue Jan 20 16:21:11 GMT 2015 //help build the article url //build the article url Rules lost during VPM installation when multiple administrators are managing policyIssues can arise when more than one administrative user is logged in to a ProxySG appliance, managing VPM policy.http://bluecoat.force.com/knowledgebase/articles/Solution/000022874Tue Jan 20 16:12:15 GMT 2015Tue Jan 20 16:12:15 GMT 2015 //help build the article url //build the article url How to allow access to a single Google document without allowing access to all of docs.google.com.http://bluecoat.force.com/knowledgebase/articles/Solution/000023035Mon Jan 19 19:36:16 GMT 2015Mon Jan 19 19:36:16 GMT 2015 //help build the article url //build the article url How to disable IPv6 auto link local addressing on ProxySGDisabling auto link local addressing on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022897Fri Jan 16 23:26:00 GMT 2015Fri Jan 16 23:26:00 GMT 2015 //help build the article url //build the article url Exception error "-1" when trying to install policyhttp://bluecoat.force.com/knowledgebase/articles/Solution/Getting-an-exception-error-when-trying-to-install-policyFri Jan 16 02:03:54 GMT 2015Fri Jan 16 02:03:54 GMT 2015 //help build the article url //build the article url Why do I get an authentication prompt for a user that is not in the domain when authenticating via the ProxySG appliance with IWA?http://bluecoat.force.com/knowledgebase/articles/Solution/000022885Fri Jan 16 01:24:36 GMT 2015Fri Jan 16 01:24:36 GMT 2015 //help build the article url //build the article url CreativeCloud application not working over proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/CreativeCloud-application-not-working-over-proxyThu Jan 15 21:36:02 GMT 2015Thu Jan 15 21:36:02 GMT 2015 //help build the article url //build the article url Allow users to access an approved Twitter page but block all other Twitter pageshttp://bluecoat.force.com/knowledgebase/articles/Solution/000022866Thu Jan 15 20:21:43 GMT 2015Thu Jan 15 20:21:43 GMT 2015 //help build the article url //build the article url Allow users to access an approved Facebook page but block all other Facebook pageshttp://bluecoat.force.com/knowledgebase/articles/Solution/000022865Thu Jan 15 15:29:34 GMT 2015Thu Jan 15 15:29:34 GMT 2015 //help build the article url //build the article url ProxySG Appliance Fails to join Windows DomainThis article tries to solve one aspect of not being able to join a newly created Windows Domain with a ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000022869Tue Jan 13 16:37:58 GMT 2015Tue Jan 13 16:37:58 GMT 2015 //help build the article url //build the article url How to set the ProxySG to act as a DNS server for a ClientThis explains how to properly setup the ProxySG to act as a DNS server to a clienthttp://bluecoat.force.com/knowledgebase/articles/Solution/000022860Mon Jan 12 19:40:41 GMT 2015Mon Jan 12 19:40:41 GMT 2015 //help build the article url //build the article url How to Allow Explicit Proxy Users to Access a single YouTube Pagehttp://bluecoat.force.com/knowledgebase/articles/Solution/000022864Mon Jan 12 19:32:00 GMT 2015Mon Jan 12 19:32:00 GMT 2015 //help build the article url //build the article url When is the configured alternate FTP server used to upload access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenistheconfiguredalternateFTPserverusedtouploadaccesslogsSat Jan 10 00:19:26 GMT 2015Sat Jan 10 00:19:26 GMT 2015 //help build the article url //build the article url How to use a request header presence or existence in policy evaluationhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-use-a-request-header-presence-or-existence-in-policy-evaluationFri Jan 09 19:35:59 GMT 2015Fri Jan 09 19:35:59 GMT 2015 //help build the article url //build the article url Intercepting SSL traffic based on authentication credentialshttp://bluecoat.force.com/knowledgebase/articles/Solution/Intercepting-SSL-traffic-based-on-authentication-credentialsFri Jan 09 18:18:14 GMT 2015Fri Jan 09 18:18:14 GMT 2015 //help build the article url //build the article url What happens to Access Logs on the ProxySG appliance after I set up the Upload Client to send log files to an FTP Server?http://bluecoat.force.com/knowledgebase/articles/Solution/What-happens-to-my-Access-Logs-on-the-Proxy-after-I-have-setup-the-Upload-Client-to-send-log-files-to-an-FTP-ServerFri Jan 09 16:13:15 GMT 2015Fri Jan 09 16:13:15 GMT 2015 //help build the article url //build the article url Microsoft SharePoint Server and Authentication modes on the Proxy SGDepending on the Authentication mode used for the Microsoft SharePoint, specifically when editing a document stored on the server which gives the following error "file is read only"http://bluecoat.force.com/knowledgebase/articles/Solution/000022309Wed Jan 07 16:10:38 GMT 2015Wed Jan 07 16:10:38 GMT 2015 //help build the article url //build the article url FTPS using FileZilla with Blue Coat Proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022732Wed Jan 07 15:45:42 GMT 2015Wed Jan 07 15:45:42 GMT 2015 //help build the article url //build the article url Default keyring has expired or is about to expireThis article provides options for dealing with expired default keyrings.http://bluecoat.force.com/knowledgebase/articles/Solution/000022731Wed Jan 07 15:44:18 GMT 2015Wed Jan 07 15:44:18 GMT 2015 //help build the article url //build the article url User fails to Authenticate (BCAAA or IWA-Direct). Policy trace shows "Last Error: Account cannot be used from this location".http://bluecoat.force.com/knowledgebase/articles/Solution/UserfailstoAuthenticateBCAAAorIWA-DirectPolicytraceshowsLastErrorAccountcannotbeusedfromthislocationWed Jan 07 15:42:18 GMT 2015Wed Jan 07 15:42:18 GMT 2015 //help build the article url //build the article url How do I integrate my CAS with my Proxy SG?http://bluecoat.force.com/knowledgebase/articles/Solution/000022813Tue Jan 06 16:54:41 GMT 2015Tue Jan 06 16:54:41 GMT 2015 //help build the article url //build the article url How do I enable the SSL proxy debug logs on the ProxySG?This article describes how to enable ssl debugging for troubleshooting ssl issues on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIenabletheSSLproxydebuglogsontheProxySGTue Jan 06 00:01:33 GMT 2015Tue Jan 06 00:01:33 GMT 2015 //help build the article url //build the article url How to clear the web filtering cachehttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-clear-web-filtering-cacheMon Jan 05 19:10:23 GMT 2015Mon Jan 05 19:10:23 GMT 2015 //help build the article url //build the article url How to allow or deny HTTPS requests based on the Server Certificate hostname or the domain namehttp://bluecoat.force.com/knowledgebase/articles/Solution/000010098Mon Jan 05 18:55:25 GMT 2015Mon Jan 05 18:55:25 GMT 2015 //help build the article url //build the article url Does the ProxySG appliance support TLS compression?http://bluecoat.force.com/knowledgebase/articles/Solution/Does-ProxySG-support-TLS-compressionMon Jan 05 18:07:34 GMT 2015Mon Jan 05 18:07:34 GMT 2015 //help build the article url //build the article url BCWF URL testing for HTTPS sites using wild card certificates in SGOS 6.2 and lower will return the parent domain category.BCWF URL testing for HTTPS sites using wild card certificates in SGOS 6.2 and lower will return the parent domain category.http://bluecoat.force.com/knowledgebase/articles/Solution/000022644Mon Jan 05 17:58:53 GMT 2015Mon Jan 05 17:58:53 GMT 2015 //help build the article url //build the article url How does the ProxySG appliance detect SQL injection attacks?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoestheProxySGappliancedetectSQLinjectionattacksMon Jan 05 15:34:00 GMT 2015Mon Jan 05 15:34:00 GMT 2015 //help build the article url //build the article url How do I enable client side attack detection on the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIenableclientsideattackdetectionontheProxySGThu Dec 18 23:04:01 GMT 2014Thu Dec 18 23:04:01 GMT 2014 //help build the article url //build the article url How to allow HTTPS-only sites while denying HTTP sites in explicit modeThis article describes the best way to allow HTTPS websites but deny pure HTTP ones, especially when configured in explicit mode.http://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-allow-HTTPS-only-websites-while-denying-HTTP-ones-in-Explicit-modeWed Dec 17 23:20:00 GMT 2014Wed Dec 17 23:20:00 GMT 2014 //help build the article url //build the article url How to configure a ProxySG appliance running 6.5.x for SSL Interception with Microsoft PKI?http://bluecoat.force.com/knowledgebase/articles/Solution/000022680Wed Dec 17 23:17:54 GMT 2014Wed Dec 17 23:17:54 GMT 2014 //help build the article url //build the article url Tumblr fails to load when accessed via a ProxySG applianceWhen trying to access tumblr.com using a ProxySG appliance with SSL interception enabled, the page does not load. No error message appears.http://bluecoat.force.com/knowledgebase/articles/Solution/Tumblr-fails-to-load-when-accessing-via-a-ProxySGTue Dec 16 17:08:41 GMT 2014Tue Dec 16 17:08:41 GMT 2014 //help build the article url //build the article url Unified Agent install fails with "The File 'bcua_service.exe' is not marked for installation"http://bluecoat.force.com/knowledgebase/articles/Solution/000022239Mon Dec 15 20:00:44 GMT 2014Mon Dec 15 20:00:44 GMT 2014 //help build the article url //build the article url How do I take a failing or bad hard disk offline ?How do I take a failing or bad hard disk offline ?http://bluecoat.force.com/knowledgebase/articles/Solution/000021873Mon Dec 15 19:58:14 GMT 2014Mon Dec 15 19:58:14 GMT 2014 //help build the article url //build the article url What does the error "Request to unsuspend license" mean in the event log of my Virtual Gateway?http://bluecoat.force.com/knowledgebase/articles/Solution/What-does-the-errorMon Dec 15 18:39:32 GMT 2014Mon Dec 15 18:39:32 GMT 2014 //help build the article url //build the article url GIT requests from Unix installer packages are failing when going through the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/GIT-requests-from-Unix-installer-packages-are-failing-when-going-through-the-ProxySGMon Dec 15 18:34:34 GMT 2014Mon Dec 15 18:34:34 GMT 2014 //help build the article url //build the article url Snapshot sysinfo_stats keep value unexpectedly changes to 168 after an upgrade to SGOS 6.5.5.4Snapshot sysinfo_stats keep value unexpectedly changes to 168 after an upgrade to SGOS 6.5.5.4http://bluecoat.force.com/knowledgebase/articles/Solution/000022637Sat Dec 13 01:21:17 GMT 2014Sat Dec 13 01:21:17 GMT 2014 //help build the article url //build the article url Error: "Cannot create facility, max number of facilities already reached"You cannot create more than 32 access logs.http://bluecoat.force.com/knowledgebase/articles/Solution/Cannot-create-facility-max-number-of-facilities-already-reachedSat Dec 13 00:44:17 GMT 2014Sat Dec 13 00:44:17 GMT 2014 //help build the article url //build the article url How do I filter a packet capture on a WCCP GRE encapsulated IP address in ProxySG?How to capture packets for WCCP with GRE encapuslation on the proxy.http://bluecoat.force.com/knowledgebase/articles/Solution/000010420Wed Dec 10 15:57:04 GMT 2014Wed Dec 10 15:57:04 GMT 2014 //help build the article url //build the article url Microsoft Windows Updates fail to installhttp://bluecoat.force.com/knowledgebase/articles/Solution/000012340Wed Dec 10 15:54:46 GMT 2014Wed Dec 10 15:54:46 GMT 2014 //help build the article url //build the article url How to enable/disable HTTP handoff to Flash proxy via policyIf you want to enable or disable HTTP handoff to Flash proxy for specific sites (destination IP address/hostnames/domains), you can do this via policy starting in 6.5.5.2.http://bluecoat.force.com/knowledgebase/articles/Solution/How-to-enable-disable-HTTP-handoff-to-Flash-proxy-via-policyTue Dec 09 18:52:17 GMT 2014Tue Dec 09 18:52:17 GMT 2014 //help build the article url //build the article url Does the ProxySG appliance support secure client-initiated renegotiation?http://bluecoat.force.com/knowledgebase/articles/Solution/Does-Proxy-SG-Support-Secure-Client-Initiated-RenegotiationMon Dec 08 19:53:14 GMT 2014Mon Dec 08 19:53:14 GMT 2014 //help build the article url //build the article url High memory utilization by SSL and Cryptography component may cause TCP acceptance regulationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000009683Mon Dec 08 15:37:53 GMT 2014Mon Dec 08 15:37:53 GMT 2014 //help build the article url //build the article url Unable to delete access-log's Log and Format because they're referenced by policyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000014192Mon Dec 08 15:36:45 GMT 2014Mon Dec 08 15:36:45 GMT 2014 //help build the article url //build the article url How do I identify PSU1 on the SG900-30 appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/Which-power-supply-is-PSU1-on-the-SG900-30Thu Dec 04 20:37:04 GMT 2014Thu Dec 04 20:37:04 GMT 2014 //help build the article url //build the article url Does “proxy dhe-ciphers enable” command have any effect on reverse proxy?Does “proxy dhe-ciphers enable” command have any effect on reverse proxy? How to use only DHE ciphers on reverse proxy.http://bluecoat.force.com/knowledgebase/articles/Solution/000022600Thu Dec 04 16:27:15 GMT 2014Thu Dec 04 16:27:15 GMT 2014 //help build the article url //build the article url Socket connect error when downloading a content filter databasehttp://bluecoat.force.com/knowledgebase/articles/Solution/000013574Thu Dec 04 16:26:34 GMT 2014Thu Dec 04 16:26:34 GMT 2014 //help build the article url //build the article url Windows Media Player content does not play from cache resulting in 0% bandwidth savingshttp://bluecoat.force.com/knowledgebase/articles/Solution/000022554Thu Dec 04 15:38:08 GMT 2014Thu Dec 04 15:38:08 GMT 2014 //help build the article url //build the article url How to create a packet capture filter in ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000008798Wed Dec 03 20:15:31 GMT 2014Wed Dec 03 20:15:31 GMT 2014 //help build the article url //build the article url How to prevent ProxySG from multiplexing client connections on reverse proxy deployment?http://bluecoat.force.com/knowledgebase/articles/Solution/000022370Wed Dec 03 16:16:11 GMT 2014Wed Dec 03 16:16:11 GMT 2014 //help build the article url //build the article url SSL server handshake failure" 0 310000:1 ../ssl_proxy/sslproxy_worker.cpp:3042 Error on ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/SSLserverhandshakefailure03100001sslproxysslproxyworkercpp3042Mon Dec 01 23:37:32 GMT 2014Mon Dec 01 23:37:32 GMT 2014 //help build the article url //build the article url Which OpenSSH version does the ProxySG appliance use?http://bluecoat.force.com/knowledgebase/articles/Solution/WhichOpenSSHversionisusedbytheProxySGMon Dec 01 20:01:38 GMT 2014Mon Dec 01 20:01:38 GMT 2014 //help build the article url //build the article url How to block Twitter.comhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoblocktwitterMon Dec 01 19:47:34 GMT 2014Mon Dec 01 19:47:34 GMT 2014 //help build the article url //build the article url SSL error occurs when users try to access some HTTPS sites"Page cannot be displayed" error occurs in Windows 7/Internet Explorer 9. "Cannot communicate securely with peer: no common encryption algorithm(s)" or "Error code: ssl_error_no_cypher_overlap" occurs in Windows 7/Firefox. Win7/Chrome: Error code: ERR_SSL_VERSION_OR_CIPHER_MISMATCHhttp://bluecoat.force.com/knowledgebase/articles/Solution/Users-fails-to-access-some-HTTPS-sites-with-SSL-errorThu Nov 27 14:14:43 GMT 2014Thu Nov 27 14:14:43 GMT 2014 //help build the article url //build the article url Proxy does not reset rogue TCP ACK and cause intermittent Network error (tcp_error) exceptionhttp://bluecoat.force.com/knowledgebase/articles/Solution/Proxy-does-not-reset-rogue-TCP-ACK-and-cause-intermittent-Network-error-tcp-error-exceptionWed Nov 26 21:16:14 GMT 2014Wed Nov 26 21:16:14 GMT 2014 //help build the article url //build the article url Intermittent 503 Error for the upstream proxy deploymentIntermittent 503 error occurs in an upstream proxy deployment.http://bluecoat.force.com/knowledgebase/articles/Solution/Intermittent-503-Error-for-the-upstream-proxy-deploymentWed Nov 26 14:19:47 GMT 2014Wed Nov 26 14:19:47 GMT 2014 //help build the article url //build the article url Error "file is read only" when attempting to edit a document on SharePoint using ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022355Tue Nov 25 14:57:00 GMT 2014Tue Nov 25 14:57:00 GMT 2014 //help build the article url //build the article url SNMP error [priority 3]: truncating integer value > 32 bitsSNMP error [priority 3]: truncating integer value > 32 bitshttp://bluecoat.force.com/knowledgebase/articles/Solution/000021373Mon Nov 24 19:09:35 GMT 2014Mon Nov 24 19:09:35 GMT 2014 //help build the article url //build the article url Event Log error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown caEvent Log displays SSL errors.http://bluecoat.force.com/knowledgebase/articles/Solution/error14094418SSLroutinesSSL3READBYTEStlsv1alertunknowncaFri Nov 21 16:11:52 GMT 2014Fri Nov 21 16:11:52 GMT 2014 //help build the article url //build the article url What's the difference between server.certificate.hostname and server.certificate.subject policy condition.http://bluecoat.force.com/knowledgebase/articles/Solution/What-s-the-difference-between-server-certificate-hostname-and-server-certificate-subject-policy-conditionThu Nov 20 21:11:42 GMT 2014Thu Nov 20 21:11:42 GMT 2014 //help build the article url //build the article url What fields do NetFlow v5 records contain?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatfieldsdoNetFlowv5recordscontainThu Nov 20 18:43:33 GMT 2014Thu Nov 20 18:43:33 GMT 2014 //help build the article url //build the article url WCCP service-group password that leads with a number results in configuration errorIf you try to use a service-group password that starts with a number in your WCCP config, the proxy will give an error when using the Management Console GUI, but will be accepted in the CLIhttp://bluecoat.force.com/knowledgebase/articles/Solution/WCCP-service-group-password-that-leads-with-a-number-results-in-configuration-errorWed Nov 19 18:50:23 GMT 2014Wed Nov 19 18:50:23 GMT 2014 //help build the article url //build the article url Microsoft Windows Server 2012 Updates Fail to Installhttp://bluecoat.force.com/knowledgebase/articles/Solution/MicrosoftWindowsServer2012UpdatesFailtoInstallWed Nov 19 01:09:17 GMT 2014Wed Nov 19 01:09:17 GMT 2014 //help build the article url //build the article url How do I clear the PDM and interface statistics on ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIclearstatisticsonProxySGTue Nov 18 18:26:50 GMT 2014Tue Nov 18 18:26:50 GMT 2014 //help build the article url //build the article url How do I configure the ProxySG appliance to detect DoS and or DDoS traffic from a client without enforcing actions on the client(s)?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIconfiguretheProxySGappliancetodetectSDoStrafficfromaclientwithoutenforcingactionsontheclientsSat Nov 15 01:39:03 GMT 2014Sat Nov 15 01:39:03 GMT 2014 //help build the article url //build the article url How to disable SSLv3 in BCAAA or in Windows serverAs per SA83, BCAAA is vulnerable. To mitigate, how can SSLv3be disabled in BCAAA or on a Windows server.http://bluecoat.force.com/knowledgebase/articles/Solution/000022152Fri Nov 14 18:00:52 GMT 2014Fri Nov 14 18:00:52 GMT 2014 //help build the article url //build the article url Event log shows "Health Monitor (CRITICAL): Blue Coat above 20 update errors" although subscription services are disabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/Event-log-shows-Health-Monitor-CRITICAL-Blue-Coat-above-20-update-errors-although-subscription-services-are-disabledFri Nov 14 15:07:16 GMT 2014Fri Nov 14 15:07:16 GMT 2014 //help build the article url //build the article url How to collect troubleshooting data for an issue accessing a URL or web applicationhttp://bluecoat.force.com/knowledgebase/articles/Solution/000011041Fri Nov 14 14:48:26 GMT 2014Fri Nov 14 14:48:26 GMT 2014 //help build the article url //build the article url Can I upgrade my ProxySG 9000-5/10/20/20B/30 to a ProxySG 9000-40 appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/FAQ1385Thu Nov 13 20:33:52 GMT 2014Thu Nov 13 20:33:52 GMT 2014 //help build the article url //build the article url Can I destroy my hard drive onsite instead of returning it with the RMA?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIdestroymyharddriveonsiteinsteadofreturningitwiththeRMAThu Nov 13 16:23:34 GMT 2014Thu Nov 13 16:23:34 GMT 2014 //help build the article url //build the article url Blocking Facebook content from other web siteshttp://bluecoat.force.com/knowledgebase/articles/Solution/BlockingFacebookcontentfromotherwebsitesThu Nov 13 15:09:44 GMT 2014Thu Nov 13 15:09:44 GMT 2014 //help build the article url //build the article url Is it possible to return an exception for an HTTPS connection without turning on interception?http://bluecoat.force.com/knowledgebase/articles/Solution/000012033Wed Nov 12 22:40:27 GMT 2014Wed Nov 12 22:40:27 GMT 2014 //help build the article url //build the article url Creating a Certificate Signing Request (CSR)http://bluecoat.force.com/knowledgebase/articles/Solution/000008819-CreatingaCertificateSigningRequestCSRWed Nov 12 20:51:28 GMT 2014Wed Nov 12 20:51:28 GMT 2014 //help build the article url //build the article url SGOS 6.5.4.1 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/SGOS6541GAWed Nov 12 20:07:07 GMT 2014Wed Nov 12 20:07:07 GMT 2014 //help build the article url //build the article url Problem accessing GoToAssist, GoToMeeting, GoToWebinar, or GoToMyPC with the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProblemaccessingGoToAssistGoToMeetingGoToWebinarorGoToMyPCwiththeProxySGWed Nov 12 14:08:47 GMT 2014Wed Nov 12 14:08:47 GMT 2014 //help build the article url //build the article url VPM generates 'Late condition guards early action' when a username source is used in conjunction with a host rewrite actionhttp://bluecoat.force.com/knowledgebase/articles/Solution/VPMgeneratesLateconditionguardsearlyactionwhenausernamesourceisusedinconjunctionwithahostrewriteactionMon Nov 10 13:27:56 GMT 2014Mon Nov 10 13:27:56 GMT 2014 //help build the article url //build the article url Install the ProxySG appliance license via CLIHow to input the license via CLIhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022002Wed Nov 05 21:40:08 GMT 2014Wed Nov 05 21:40:08 GMT 2014 //help build the article url //build the article url LogMeIn is not working through ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000012267Wed Nov 05 20:56:50 GMT 2014Wed Nov 05 20:56:50 GMT 2014 //help build the article url //build the article url Proxy stops processing user traffic due to a high number of Server Workers (SW) in comparison to Client Workers (CW)http://bluecoat.force.com/knowledgebase/articles/Solution/000022091Wed Nov 05 20:56:05 GMT 2014Wed Nov 05 20:56:05 GMT 2014 //help build the article url //build the article url VPM-XML's Text Editor does not show its contentsVPM-XML's Text Editor does not show its contentshttp://bluecoat.force.com/knowledgebase/articles/Solution/VPM-XML-s-Text-Editor-does-not-show-its-contentsWed Nov 05 19:29:04 GMT 2014Wed Nov 05 19:29:04 GMT 2014 //help build the article url //build the article url Log shows HTTP Internal Error 500 and Authentication agent rejected request (context lost)http://bluecoat.force.com/knowledgebase/articles/Solution/000011536Wed Nov 05 18:33:37 GMT 2014Wed Nov 05 18:33:37 GMT 2014 //help build the article url //build the article url Authentication for all users fails with event log message "Authentication failed with 40158"http://bluecoat.force.com/knowledgebase/articles/Solution/authenticationforallusersfailwithSGeventlogAuthenticationfailedwith40158Wed Nov 05 15:54:55 GMT 2014Wed Nov 05 15:54:55 GMT 2014 //help build the article url //build the article url Where can I find the ProxySG WCCP reference guides?http://bluecoat.force.com/knowledgebase/articles/Solution/000015788Wed Nov 05 13:08:53 GMT 2014Wed Nov 05 13:08:53 GMT 2014 //help build the article url //build the article url Testing http get command fails with "% Error receiving from localhost HTTP proxy" and "% HTTP get test failed"http://bluecoat.force.com/knowledgebase/articles/Solution/testhttpgetcommandfailswithErrorreceivingfromlocalhostHTTPproxyandHTTPgettestfailedTue Nov 04 13:35:11 GMT 2014Tue Nov 04 13:35:11 GMT 2014 //help build the article url //build the article url See lot of errors seen in the AD events as BCAAA - 'The Parameter is Incorrect' Errors.http://bluecoat.force.com/knowledgebase/articles/Solution/SeelotoferrorsseenintheADeventsasBCAAA-TheParameterisIncorrectErrorsMon Nov 03 22:08:53 GMT 2014Mon Nov 03 22:08:53 GMT 2014 //help build the article url //build the article url Guests receive limited connectivity warning in Windows and can browse the Internethttp://bluecoat.force.com/knowledgebase/articles/Solution/Guests-receive-limited-connectivity-warning-in-Windows-and-can-browse-the-InternetMon Nov 03 22:07:45 GMT 2014Mon Nov 03 22:07:45 GMT 2014 //help build the article url //build the article url How long will the proxy wait before timing out when communicating to a devicehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowlongwilltheproxywaitbeforetimingoutwhencommunicatingtoadeviceThu Oct 30 19:13:09 GMT 2014Thu Oct 30 19:13:09 GMT 2014 //help build the article url //build the article url What value should you set for total space used on disk for access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatvalueshouldyousetfortotalspaceusedondiskforaccesslogsThu Oct 30 14:29:05 GMT 2014Thu Oct 30 14:29:05 GMT 2014 //help build the article url //build the article url Authentication popup in Mozilla Firefox while using transparent authenticationhttp://bluecoat.force.com/knowledgebase/articles/Solution/Authentication-popup-in-Mozilla-Firefox-while-using-transparent-authenticationTue Oct 28 16:01:07 GMT 2014Tue Oct 28 16:01:07 GMT 2014 //help build the article url //build the article url How to clear the Java cachehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtocleartheJavacacheTue Oct 28 15:35:00 GMT 2014Tue Oct 28 15:35:00 GMT 2014 //help build the article url //build the article url How do I renew the SSL certificate of the ProxySG appliance-key?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIrenewtheSSLcertificateoftheProxySGappliance-keyFri Oct 24 13:19:43 GMT 2014Fri Oct 24 13:19:43 GMT 2014 //help build the article url //build the article url How do I renew the ProxySG appliance Certificate?http://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-renew-the-ProxySG-appliance-CertificateFri Oct 24 13:17:45 GMT 2014Fri Oct 24 13:17:45 GMT 2014 //help build the article url //build the article url How do I send and/or locate a memory core after an unexpected restart on the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIsendandorlocateamemorycoreafteranunexpectedrestartontheProxySGapplianceThu Oct 23 17:23:04 GMT 2014Thu Oct 23 17:23:04 GMT 2014 //help build the article url //build the article url How do I reboot/restart the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIrebootrestarttheProxySGapplianceThu Oct 23 17:22:19 GMT 2014Thu Oct 23 17:22:19 GMT 2014 //help build the article url //build the article url How to manually download a core file from a ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtomanuallydownloadacorefilefromaProxySGThu Oct 23 17:21:10 GMT 2014Thu Oct 23 17:21:10 GMT 2014 //help build the article url //build the article url How do I force or create a manual memory dump on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIforceorcreateamanualmemorydumpontheProxySGThu Oct 23 17:19:29 GMT 2014Thu Oct 23 17:19:29 GMT 2014 //help build the article url //build the article url Director profile push causes ProxySG to reboot back to last known good version if availablehttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/Director-profile-push-causes-ProxySG-to-reboot-back-to-last-known-good-version-if-availableWed Oct 22 14:35:04 GMT 2014Wed Oct 22 14:35:04 GMT 2014 //help build the article url //build the article url Google safe search policy is not workinghttp://bluecoat.force.com/knowledgebase/articles/Solution/GooglesafesearchpolicyisnotworkingTue Oct 21 20:34:25 GMT 2014Tue Oct 21 20:34:25 GMT 2014 //help build the article url //build the article url How to configure SSL proxy to intercept HTTPS traffic for an explicit deployment using a self-signed certificate?http://bluecoat.force.com/knowledgebase/articles/Solution/000021765Tue Oct 21 20:31:02 GMT 2014Tue Oct 21 20:31:02 GMT 2014 //help build the article url //build the article url How does the Auto-Update licensing feature work on the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/000016788Tue Oct 21 13:47:01 GMT 2014Tue Oct 21 13:47:01 GMT 2014 //help build the article url //build the article url Protecting Basic Credentials: Selectively Intercepting SSL for the Purpose of AuthenticationProtecting Basic Credentials and Selectively Intercepting SSL for the Purpose of Authentication.http://bluecoat.force.com/knowledgebase/articles/Solution/000021724Mon Oct 20 21:16:21 GMT 2014Mon Oct 20 21:16:21 GMT 2014 //help build the article url //build the article url Specify http client request OID to monitor the ProxySG appliance using SNMPhttp://bluecoat.force.com/knowledgebase/articles/Solution/000021720Mon Oct 20 20:09:04 GMT 2014Mon Oct 20 20:09:04 GMT 2014 //help build the article url //build the article url Error: "This machine has no SGOS systems" after replacing 3V battery on SG9000http://bluecoat.force.com/knowledgebase/articles/Solution/Error-This-machine-has-no-SGOS-systems-after-replacing-3V-battery-on-SG9000Mon Oct 20 17:07:26 GMT 2014Mon Oct 20 17:07:26 GMT 2014 //help build the article url //build the article url Information about Bandwidth Management on the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/InformationaboutBandwidthManagementontheProxySGFri Oct 17 20:51:30 GMT 2014Fri Oct 17 20:51:30 GMT 2014 //help build the article url //build the article url Introduction to Working with IWA on the ProxySG Appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/IntroductiontoWorkingwithIWAontheProxySGApplianceFri Oct 17 20:48:12 GMT 2014Fri Oct 17 20:48:12 GMT 2014 //help build the article url //build the article url ProxySG not establishing WCCP connection with Cisco Nexus 7000 switchhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxySG-not-establishing-WCCP-connection-with-Cisco-Nexus-7000-switchThu Oct 16 15:32:29 GMT 2014Thu Oct 16 15:32:29 GMT 2014 //help build the article url //build the article url SSO authentication fails if users are logged into read-only domain controllersSSO authentication fails for users who are logged in to read-only domain controllers (RODCs). Authentication works for users logged in read/write domain controllers (RWDCs).http://bluecoat.force.com/knowledgebase/articles/Solution/000021556Thu Oct 16 15:02:39 GMT 2014Thu Oct 16 15:02:39 GMT 2014 //help build the article url //build the article url Weak ciphers detected by vulnerability scanner on the ProxySG appliance management console on port 8082http://bluecoat.force.com/knowledgebase/articles/Solution/Weak-ciphers-detected-by-vulnerability-scanner-on-the-ProxySG-appliance-management-console-on-port-8082Wed Oct 15 17:57:42 GMT 2014Wed Oct 15 17:57:42 GMT 2014 //help build the article url //build the article url Configuring Kerberos Authentication in an Explicit Proxy Enviornmenthttp://bluecoat.force.com/knowledgebase/articles/Solution/Configuring-Kerberos-Authentication-in-an-Explicit-Proxy-EnviornmentWed Oct 15 17:11:09 GMT 2014Wed Oct 15 17:11:09 GMT 2014 //help build the article url //build the article url Kerberos Constrained Delegation (KCD) does not work in BCAAA 6.1.1 and 6.1.2.Kerberos Constrained Delegation (KCD) is not working in BCAAA 6.1.1 and 6.1.2. It is working fine in BCAAA 5.5.x build.http://bluecoat.force.com/knowledgebase/articles/Solution/000021555Wed Oct 15 17:10:31 GMT 2014Wed Oct 15 17:10:31 GMT 2014 //help build the article url //build the article url SAML authentication fail if same virtual URL is used for multiple SAML authentication realms.In a transparent deployment, SAML authentication fails and enters a redirect loop if the same virtual URL is used for multiple SAML authentication realms configured on the ProxySG appliance.http://bluecoat.force.com/knowledgebase/articles/Solution/000021554Tue Oct 14 18:18:28 GMT 2014Tue Oct 14 18:18:28 GMT 2014 //help build the article url //build the article url What does "Connection Rate" in the SKY UI represent, and how does it relate to "open connections"?The alternate SGOS UI, known as the Sky UI, provides an alternate view of the ProxySG appliance's operation and statistics. Connection Rate and Open Connections are two fields displayed in the summary section of this UI.http://bluecoat.force.com/knowledgebase/articles/Solution/000021033Fri Oct 10 15:24:02 GMT 2014Fri Oct 10 15:24:02 GMT 2014 //help build the article url //build the article url WebSocket support introduced in SGOS 6.5.5.2 PRhttp://bluecoat.force.com/knowledgebase/articles/Solution/WebSocketsupportintroducedinSGOS6552PRThu Oct 09 20:51:04 GMT 2014Thu Oct 09 20:51:04 GMT 2014 //help build the article url //build the article url Forcing users to use Google search via HTTP (instead of using SSL) without SSL-Interceptionhttp://bluecoat.force.com/knowledgebase/articles/Solution/000009472Thu Oct 09 20:11:04 GMT 2014Thu Oct 09 20:11:04 GMT 2014 //help build the article url //build the article url How to configure reverse proxy service using VIP and use 3rd party signed server certificate in reverse proxy service, with verify client option enabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-configure-reverse-proxy-service-using-VIP-and-verify-client-certificateThu Oct 09 17:19:44 GMT 2014Thu Oct 09 17:19:44 GMT 2014 //help build the article url //build the article url How to write rules using CPL (with examples)http://bluecoat.force.com/knowledgebase/articles/Solution/000011547Thu Oct 09 17:10:49 GMT 2014Thu Oct 09 17:10:49 GMT 2014 //help build the article url //build the article url How to create a keyring with a certificate issued by a Mirosoft Certificate Authority serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtocreateakeyringwithacertificateissuedbyaMirosoftCertificateAuthorityserverThu Oct 09 13:26:29 GMT 2014Thu Oct 09 13:26:29 GMT 2014 //help build the article url //build the article url Preventing the .COM file extension from being downloaded prevents certain web pages from loadinghttp://bluecoat.force.com/knowledgebase/articles/Solution/000021374Wed Oct 08 13:22:45 GMT 2014Wed Oct 08 13:22:45 GMT 2014 //help build the article url //build the article url ProxySG Policy Best Practiceshttp://bluecoat.force.com/knowledgebase/articles/Solution/ProxySGpolicybestpracticesWed Oct 08 12:39:17 GMT 2014Wed Oct 08 12:39:17 GMT 2014 //help build the article url //build the article url How do I replace an SSL certificate for a Reverse SSL Proxy without downtime?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIreplaceanSSLcertificateforaReverseSSLProxywithoutdowntimeMon Oct 06 17:24:24 GMT 2014Mon Oct 06 17:24:24 GMT 2014 //help build the article url //build the article url SSL interception for ProxySG 300/600 is not working after retrieving licensehttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/SSL-interception-for-ProxySG-300-600-is-not-working-after-retrieving-licenseMon Oct 06 16:27:02 GMT 2014Mon Oct 06 16:27:02 GMT 2014 //help build the article url //build the article url Verify SSL certificate Chain on websitehttp://bluecoat.force.com/knowledgebase/articles/Solution/VerifySSLcertificateChainonwebsiteMon Oct 06 15:04:59 GMT 2014Mon Oct 06 15:04:59 GMT 2014 //help build the article url //build the article url Writing policy to enable SSL Proxy functionality using Visual Policy Manager (VPM)http://bluecoat.force.com/knowledgebase/articles/Solution/WritingpolicytoenableSSLProxyfunctionalityusingVisualPolicyManagerVPMMon Oct 06 14:40:52 GMT 2014Mon Oct 06 14:40:52 GMT 2014 //help build the article url //build the article url How do I detect & protect against Shellshock?http://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-detect-protect-against-ShellshockFri Oct 03 19:58:49 GMT 2014Fri Oct 03 19:58:49 GMT 2014 //help build the article url //build the article url Why does my license key show as SGOS 5.x in LCAMS, even though I have upgraded to SGOS 6.x?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmylicensekeyshowasSGOS5xinLCAMSeventhoughIhaveupgradedtoSGOS6xFri Oct 03 17:02:18 GMT 2014Fri Oct 03 17:02:18 GMT 2014 //help build the article url //build the article url Your Client Workers are being maxed outhttp://bluecoat.force.com/knowledgebase/articles/Solution/YourClientWorkersarebeingmaxedoutFri Oct 03 17:00:42 GMT 2014Fri Oct 03 17:00:42 GMT 2014 //help build the article url //build the article url Transparent authentication of iOS devices using certificateshttp://bluecoat.force.com/knowledgebase/articles/Solution/TransparentauthenticationofiOSdevicesusingcertificatesFri Oct 03 12:16:05 GMT 2014Fri Oct 03 12:16:05 GMT 2014 //help build the article url //build the article url Controlling March Madness with ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/ControllingMarchMadnesswithProxySGFri Oct 03 12:12:10 GMT 2014Fri Oct 03 12:12:10 GMT 2014 //help build the article url //build the article url How do I configure the ProxySG appliance to connect directly to Active Directory for IWA authentication?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIconfiguretheProxySGappliancetoconnectdirectlytoActiveDirectoryforIWAauthenticationThu Oct 02 21:07:01 GMT 2014Thu Oct 02 21:07:01 GMT 2014 //help build the article url //build the article url Proxy is reporting "ce_no_disk_available" or "Unexpected response from CacheEngine"http://bluecoat.force.com/knowledgebase/articles/Solution/ProxyisreportingcenodiskavailableorUnexpectedresponsefromCacheEngineWed Oct 01 13:12:36 GMT 2014Wed Oct 01 13:12:36 GMT 2014 //help build the article url //build the article url A TCP_DENIED error page is returned instead of a CONTENT_FILTER_DENIED error pagehttp://bluecoat.force.com/knowledgebase/articles/Solution/ATCPDENIEDerrorpageisreturnedinsteadofaCONTENTFILTERDENIEDerrorpageWed Oct 01 13:12:35 GMT 2014Wed Oct 01 13:12:35 GMT 2014 //help build the article url //build the article url Appliance Error (internal_error) after a configuration archive that contains Windows Domain is restoredhttp://bluecoat.force.com/knowledgebase/articles/Solution/ApplianceErrorinternalerrorafteraconfigurationarchivethatcontainsWindowsDomainisrestoredWed Oct 01 13:12:35 GMT 2014Wed Oct 01 13:12:35 GMT 2014 //help build the article url //build the article url The ProxySG appliance has an HTTPS service configured to intercept traffic on port 443. If the browser is configured with the proxy_IP:443, nothing is accessiblehttp://bluecoat.force.com/knowledgebase/articles/Solution/TheProxySGappliancehasanHTTPSserviceconfiguredtointercepttrafficonport443IfthebrowserisconfiguredwiththeproxyIP443nothingisaccessibleWed Oct 01 13:12:34 GMT 2014Wed Oct 01 13:12:34 GMT 2014 //help build the article url //build the article url What do the cache hit codes (TCP_MISS, TCP_NC_MISS) mean in the access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdothecachehitcodesTCPMISSTCPNCMISSmeanintheaccesslogsWed Oct 01 13:12:33 GMT 2014Wed Oct 01 13:12:33 GMT 2014 //help build the article url //build the article url Web page delay and 503 HTTP response due to the combination of TCP retransmission sent by SG and security function by firewall when reflect_client_ip is enabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/Webpagedelayand503HTTPresponseduetothecombinationofTCPretransmissionsentbySGandsecurityfunctionbyfirewallwhenreflectclientipisenabledWed Oct 01 13:12:33 GMT 2014Wed Oct 01 13:12:33 GMT 2014 //help build the article url //build the article url You are seeing /?bcsi_scan in your URLhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouareseeingbcsiscaninyourURLWed Oct 01 13:12:32 GMT 2014Wed Oct 01 13:12:32 GMT 2014 //help build the article url //build the article url Why am I seeing bandwidth_consumed increasing under advance URL /CE/Refreshing, even when Adaptive Refresh is disabled?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIseeingbandwidthconsumedincreasingunderadvanceURLCERefreshingevenwhenAdaptiveRefreshisdisabledWed Oct 01 13:12:32 GMT 2014Wed Oct 01 13:12:32 GMT 2014 //help build the article url //build the article url While trying to load Microsoft Office help files from any Office Application you receive the error: Request Error (invalid_request)http://bluecoat.force.com/knowledgebase/articles/Solution/WhiletryingtoloadMicrosoftOfficehelpfilesfromanyOfficeApplicationyoureceivetheerrorRequestErrorinvalidrequestWed Oct 01 13:12:32 GMT 2014Wed Oct 01 13:12:32 GMT 2014 //help build the article url //build the article url Poor performance drtr.rating_service seen in proxy hierarchy deploymenthttp://bluecoat.force.com/knowledgebase/articles/Solution/PoorperformancedrtrratingserviceseeninproxyhierarchydeploymentWed Oct 01 13:12:31 GMT 2014Wed Oct 01 13:12:31 GMT 2014 //help build the article url //build the article url Policy re-evaluation can deny previously allowed transaction if Force action (such as force_deny or force_exception) is applied with sub-optimal layer order.http://bluecoat.force.com/knowledgebase/articles/Solution/Policyre-evaluationcandenypreviouslyallowedtransactionifForceactionsuchasforcedenyorforceexceptionisappliedwithsub-optimallayerorderWed Oct 01 13:12:30 GMT 2014Wed Oct 01 13:12:30 GMT 2014 //help build the article url //build the article url Network Error (tcp_error) when going to dishtv.inhttp://bluecoat.force.com/knowledgebase/articles/Solution/NetworkErrortcperrorwhengoingtodishtvinWed Oct 01 13:12:29 GMT 2014Wed Oct 01 13:12:29 GMT 2014 //help build the article url //build the article url "Late Condition Guards Early Action" error when using client.effective_addresshttp://bluecoat.force.com/knowledgebase/articles/Solution/LateConditionGuardsEarlyActionerrorwhenusingclienteffectiveaddressWed Oct 01 13:12:29 GMT 2014Wed Oct 01 13:12:29 GMT 2014 //help build the article url //build the article url NTP: Response received from wrong NTP Server: x.x.x.x is not NTP_Server_Hostnamehttp://bluecoat.force.com/knowledgebase/articles/Solution/NTPResponsereceivedfromwrongNTPServerxxxxisnotNTPServerHostnameWed Oct 01 13:12:29 GMT 2014Wed Oct 01 13:12:29 GMT 2014 //help build the article url //build the article url Java pop up "SERVER_HELLO: GSL host closed connection" when acessing app.ukrsibbank.comhttp://bluecoat.force.com/knowledgebase/articles/Solution/JavapopupSERVERHELLOGSLhostclosedconnectionwhenacessingappukrsibbankcomWed Oct 01 13:12:28 GMT 2014Wed Oct 01 13:12:28 GMT 2014 //help build the article url //build the article url Intermittent tcp_error message when accessing vzw.virtualpremise.comhttp://bluecoat.force.com/knowledgebase/articles/Solution/IntermittenttcperrormessagewhenaccessingvzwvirtualpremisecomWed Oct 01 13:12:27 GMT 2014Wed Oct 01 13:12:27 GMT 2014 //help build the article url //build the article url I have a TCP_ERROR when traffic is redirected to http port 443http://bluecoat.force.com/knowledgebase/articles/Solution/IhaveaTCPERRORwhentrafficisredirectedtohttpport443Wed Oct 01 13:12:27 GMT 2014Wed Oct 01 13:12:27 GMT 2014 //help build the article url //build the article url Why do I see requests coming from 127.0.0.1?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIseerequestscomingfrom1270012Wed Oct 01 13:12:26 GMT 2014Wed Oct 01 13:12:26 GMT 2014 //help build the article url //build the article url How to terminate a TCP connection instead of providing a TCP_ERROR exception messagehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoterminateaTCPconnectioninsteadofprovidingaTCPERRORexceptionmessageWed Oct 01 13:12:24 GMT 2014Wed Oct 01 13:12:24 GMT 2014 //help build the article url //build the article url How to automatically search for an invalid hostname (NXDOMAIN / dns_unresolved_hostname)http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoautomaticallysearchforaninvalidhostnameNXDOMAINdnsunresolvedhostnameWed Oct 01 13:12:23 GMT 2014Wed Oct 01 13:12:23 GMT 2014 //help build the article url //build the article url How do I setup Ipswitch WS_FTP Professional to work through the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIsetupIpswitchWSFTPProfessionaltoworkthroughtheProxySGWed Oct 01 13:12:23 GMT 2014Wed Oct 01 13:12:23 GMT 2014 //help build the article url //build the article url x_header CPL Substitution does not work with set()http://bluecoat.force.com/knowledgebase/articles/Solution/xheaderCPLSubstitutiondoesnotworkwithsetWed Oct 01 13:12:22 GMT 2014Wed Oct 01 13:12:22 GMT 2014 //help build the article url //build the article url Wrong value, for example TCP_SPLASHED, being seen in the SC-STATUS field of the access loghttp://bluecoat.force.com/knowledgebase/articles/Solution/WrongvalueforexampleTCPSPLASHEDbeingseenintheSC-STATUSfieldoftheaccesslogWed Oct 01 13:12:22 GMT 2014Wed Oct 01 13:12:22 GMT 2014 //help build the article url //build the article url Why is the condition url.host.is_private=yes matching in the case of an unresolvable DNS request?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheconditionurlhostisprivateyesmatchinginthecaseofanunresolvableDNSrequestWed Oct 01 13:12:22 GMT 2014Wed Oct 01 13:12:22 GMT 2014 //help build the article url //build the article url How do I resolve issues where users receive an exception from the proxy that reads, "Network Error (dns_server_failure)"?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIresolveissueswhereusersreceiveanexceptionfromtheproxythatreadsNetworkErrordnsserverfailureWed Oct 01 13:12:22 GMT 2014Wed Oct 01 13:12:22 GMT 2014 //help build the article url //build the article url How can I customize the default exception tcp_error?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcustomizethedefaultexceptiontcperrorWed Oct 01 13:12:21 GMT 2014Wed Oct 01 13:12:21 GMT 2014 //help build the article url //build the article url Firefox reports 'sec_error_inadequate_key_usage' when accessing the proxy's SSL-based Virtual Authentication URLhttp://bluecoat.force.com/knowledgebase/articles/Solution/000016911Wed Oct 01 13:12:21 GMT 2014Wed Oct 01 13:12:21 GMT 2014 //help build the article url //build the article url Where can I find the file "set_auth.zip" ?http://bluecoat.force.com/knowledgebase/articles/Solution/WherecanIfindthefilesetauthzipWed Oct 01 13:12:20 GMT 2014Wed Oct 01 13:12:20 GMT 2014 //help build the article url //build the article url When the upstream network does not respond to the proxy - tcp_error - and bypassing the proxy resolves it.http://bluecoat.force.com/knowledgebase/articles/Solution/Whentheupstreamnetworkdoesnotrespondtotheproxy-tcperror-andbypassingtheproxyresolvesitWed Oct 01 13:12:20 GMT 2014Wed Oct 01 13:12:20 GMT 2014 //help build the article url //build the article url Error "Realm <realm_name> is referenced by policy" when trying to delete an authentication realmhttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrorRealmrealmnameisreferencedbypolicywhentryingtodeleteanauthenticationrealmWed Oct 01 13:12:20 GMT 2014Wed Oct 01 13:12:20 GMT 2014 //help build the article url //build the article url Event log message "CFSSL:SSL_accept error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request"http://bluecoat.force.com/knowledgebase/articles/Solution/EventlogmessageCFSSLSSLaccepterror1407609CSSLroutinesSSL23GETCLIENTHELLOhttprequestWed Oct 01 13:12:20 GMT 2014Wed Oct 01 13:12:20 GMT 2014 //help build the article url //build the article url What does this message mean: "Assertion failed: "t != 0" """ 230000 230000:1 ../rtsp_wm_ondemand_helper.cpp:2402 ?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesthismessagemeanAssertionfailedt02300002300001rtspwmondemandhelpercpp2402Wed Oct 01 13:12:19 GMT 2014Wed Oct 01 13:12:19 GMT 2014 //help build the article url //build the article url What does this message in the eventlog mean? "AL_objectmain006, which is 1835114784 bytes long. (Flags 1C8012, 150)" 0 48025:1 Mailed ../ced.cpp:1414"http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesthismessageintheeventlogmeanALobjectmain006whichis1835114784byteslongFlags1C80121500480251Mailedcedcpp1414Wed Oct 01 13:12:19 GMT 2014Wed Oct 01 13:12:19 GMT 2014 //help build the article url //build the article url What does the "silent_denied" exception do?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesthesilentdeniedexceptiondoWed Oct 01 13:12:19 GMT 2014Wed Oct 01 13:12:19 GMT 2014 //help build the article url //build the article url Warning: Late condition guards early action: 'force_protocol()' when a username or group is used as a source conditionhttp://bluecoat.force.com/knowledgebase/articles/Solution/WarningLateconditionguardsearlyactionforceprotocolwhenausernameorgroupisusedasasourceconditionWed Oct 01 13:12:19 GMT 2014Wed Oct 01 13:12:19 GMT 2014 //help build the article url //build the article url user.login.log_out_other policy might not logout authenticated usershttp://bluecoat.force.com/knowledgebase/articles/Solution/userloginlogoutotherpolicymightnotlogoutauthenticatedusersWed Oct 01 13:12:18 GMT 2014Wed Oct 01 13:12:18 GMT 2014 //help build the article url //build the article url TCP Connections might stay in CLOSE_WAIT state for a period of time after receiving FIN-ACK from upstreamhttp://bluecoat.force.com/knowledgebase/articles/Solution/TCPConnectionsmightstayinCLOSEWAITstateforaperiodoftimeafterreceivingFIN-ACKfromupstreamWed Oct 01 13:12:18 GMT 2014Wed Oct 01 13:12:18 GMT 2014 //help build the article url //build the article url TCP_ERROR 101 - Why do I get this when I use a ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/TCPERROR101-WhydoIgetthiswhenIuseaProxySGWed Oct 01 13:12:18 GMT 2014Wed Oct 01 13:12:18 GMT 2014 //help build the article url //build the article url tcp_error - "Address already in use"http://bluecoat.force.com/knowledgebase/articles/Solution/tcperror-AddressalreadyinuseWed Oct 01 13:12:18 GMT 2014Wed Oct 01 13:12:18 GMT 2014 //help build the article url //build the article url ssl_failed exception accessing https://www.hub.com/http://bluecoat.force.com/knowledgebase/articles/Solution/sslfailedexceptionaccessinghttpswwwhubcomWed Oct 01 13:12:17 GMT 2014Wed Oct 01 13:12:17 GMT 2014 //help build the article url //build the article url "TCP_ERR_MISS" appears in the ProxySG access loghttp://bluecoat.force.com/knowledgebase/articles/Solution/TCPERRMISSappearsintheProxySGaccesslogWed Oct 01 13:12:17 GMT 2014Wed Oct 01 13:12:17 GMT 2014 //help build the article url //build the article url SSL3_READ_BYTES:sslv3 alert certificate unknown(0) SEVERE_ERROR being found in the Event Loghttp://bluecoat.force.com/knowledgebase/articles/Solution/SSL3READBYTESsslv3alertcertificateunknown0SEVEREERRORbeingfoundintheEventLogWed Oct 01 13:12:17 GMT 2014Wed Oct 01 13:12:17 GMT 2014 //help build the article url //build the article url ssl_domain_invalid logging in to https://idp.news.com.au/ from http://www.heraldsun.com.au/http://bluecoat.force.com/knowledgebase/articles/Solution/ssldomaininvalidloggingintohttpsidpnewscomaufromhttpwwwheraldsuncomauWed Oct 01 13:12:16 GMT 2014Wed Oct 01 13:12:16 GMT 2014 //help build the article url //build the article url Error: Network error (tcp_error) when browsing the Internet; 503 error returnedhttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrorNetworkerrortcperrorwhenbrowsingtheInternet503errorreturnedWed Oct 01 13:12:16 GMT 2014Wed Oct 01 13:12:16 GMT 2014 //help build the article url //build the article url Error: Network Error (tcp_error) when using SSL Proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrorNetworkErrortcperrorwhenusingSSLProxyWed Oct 01 13:12:16 GMT 2014Wed Oct 01 13:12:16 GMT 2014 //help build the article url //build the article url Error "Network Error (ssl_server_cert_untrusted_issuer)" when trying to access some HTTPS websiteshttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrorNetworkErrorsslservercertuntrustedissuerwhentryingtoaccesssomeHTTPSwebsitesWed Oct 01 13:12:16 GMT 2014Wed Oct 01 13:12:16 GMT 2014 //help build the article url //build the article url Error: cannot resolve "webpage": h_err=201 displays when tying to access a web page URL from the ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/Errorcannotresolvewebpageherr201displayswhentyingtoaccessawebpageURLfromtheProxySGWed Oct 01 13:12:15 GMT 2014Wed Oct 01 13:12:15 GMT 2014 //help build the article url //build the article url Error: Appliance Error (internal_error)http://bluecoat.force.com/knowledgebase/articles/Solution/ErrorApplianceErrorinternalerrorWed Oct 01 13:12:15 GMT 2014Wed Oct 01 13:12:15 GMT 2014 //help build the article url //build the article url You would like information regarding your currently installed Websense licensehttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwouldlikeinformationregardingyourcurrentlyinstalledWebsenselicenseWed Oct 01 13:12:13 GMT 2014Wed Oct 01 13:12:13 GMT 2014 //help build the article url //build the article url You want to view system version informationhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoviewsystemversioninformationWed Oct 01 13:12:13 GMT 2014Wed Oct 01 13:12:13 GMT 2014 //help build the article url //build the article url You want to view ICAP service information and statisticshttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoviewICAPserviceinformationandstatisticsWed Oct 01 13:12:12 GMT 2014Wed Oct 01 13:12:12 GMT 2014 //help build the article url //build the article url How to view the policy files on your ProxySG applianceThis article lists the multiple ways that you can view your policy files.http://bluecoat.force.com/knowledgebase/articles/Solution/000016856Wed Oct 01 13:12:12 GMT 2014Wed Oct 01 13:12:12 GMT 2014 //help build the article url //build the article url You want to use the SSL Proxy but have non-SSL traffic going over port 443http://bluecoat.force.com/knowledgebase/articles/Solution/000016874Wed Oct 01 13:12:12 GMT 2014Wed Oct 01 13:12:12 GMT 2014 //help build the article url //build the article url You want to specify the file name for the uploaded configuration filehttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttospecifythefilenamefortheuploadedconfigurationfileWed Oct 01 13:12:11 GMT 2014Wed Oct 01 13:12:11 GMT 2014 //help build the article url //build the article url You want to lock or unlock an SGOS systemhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttolockorunlockanSGOSsystemWed Oct 01 13:12:11 GMT 2014Wed Oct 01 13:12:11 GMT 2014 //help build the article url //build the article url You want to know which ICAP versions and vendors are supportedhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoknowwhichICAPversionsandvendorsaresupportedWed Oct 01 13:12:10 GMT 2014Wed Oct 01 13:12:10 GMT 2014 //help build the article url //build the article url You want to know about the order in which policy layers and rules should be appliedhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoknowabouttheorderinwhichpolicylayersandrulesshouldbeappliedWed Oct 01 13:12:10 GMT 2014Wed Oct 01 13:12:10 GMT 2014 //help build the article url //build the article url You want to allow embedded YouTube video on an HTTPS website via explicit ProxySG that blocks video categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoallowembeddedYouTubevideoonanHTTPSwebsiteviaexplicitProxySGthatblocksvideocategoryWed Oct 01 13:12:09 GMT 2014Wed Oct 01 13:12:09 GMT 2014 //help build the article url //build the article url You want the ProxySG to notify you when an event occurshttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttheProxySGtonotifyyouwhenaneventoccursWed Oct 01 13:12:09 GMT 2014Wed Oct 01 13:12:09 GMT 2014 //help build the article url //build the article url Youtube videos won't play in Internet Explorerhttp://bluecoat.force.com/knowledgebase/articles/Solution/YoutubevideoswontplayinInternetExplorerWed Oct 01 13:12:08 GMT 2014Wed Oct 01 13:12:08 GMT 2014 //help build the article url //build the article url You want the access log to display a user-defined content-filter categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/Youwanttheaccesslogtodisplayauser-definedcontent-filtercategoryWed Oct 01 13:12:08 GMT 2014Wed Oct 01 13:12:08 GMT 2014 //help build the article url //build the article url Youtube category filtering is blocking the Blue Coat category as well in SGOS 6.5.xhttp://bluecoat.force.com/knowledgebase/articles/Solution/YoutubecategoryfilteringisblockingtheBlueCoatcategoryaswellinSGOS65xWed Oct 01 13:12:07 GMT 2014Wed Oct 01 13:12:07 GMT 2014 //help build the article url //build the article url YouTube Categorization is showing up as unavailable under SGOS 6.5.xhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouTubeCategorizationisshowingupasunavailableunderSGOS65xWed Oct 01 13:12:07 GMT 2014Wed Oct 01 13:12:07 GMT 2014 //help build the article url //build the article url YouTube and Google Video will not play on iPhone/iPad/iPodhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouTubeandGoogleVideowillnotplayoniPhoneiPadiPodWed Oct 01 13:12:07 GMT 2014Wed Oct 01 13:12:07 GMT 2014 //help build the article url //build the article url YouSendIt application control policies fail.http://bluecoat.force.com/knowledgebase/articles/Solution/YouSendItapplicationcontrolpoliciesfailWed Oct 01 13:12:07 GMT 2014Wed Oct 01 13:12:07 GMT 2014 //help build the article url //build the article url Your packet capture shows TCP checksum errorshttp://bluecoat.force.com/knowledgebase/articles/Solution/YourpacketcaptureshowsTCPchecksumerrorsWed Oct 01 13:12:06 GMT 2014Wed Oct 01 13:12:06 GMT 2014 //help build the article url //build the article url Your pop-up ad blocker policy is affecting the valid function of a webpagehttp://bluecoat.force.com/knowledgebase/articles/Solution/Yourpop-upadblockerpolicyisaffectingthevalidfunctionofawebpageWed Oct 01 13:12:06 GMT 2014Wed Oct 01 13:12:06 GMT 2014 //help build the article url //build the article url Your policy trigger 'client.protocol=https' is not causing a matchhttp://bluecoat.force.com/knowledgebase/articles/Solution/YourpolicytriggerclientprotocolhttpsisnotcausingamatchWed Oct 01 13:12:06 GMT 2014Wed Oct 01 13:12:06 GMT 2014 //help build the article url //build the article url You receive a Content Transformation Error when connecting to a web sitehttp://bluecoat.force.com/knowledgebase/articles/Solution/YoureceiveaContentTransformationErrorwhenconnectingtoawebsiteWed Oct 01 13:12:05 GMT 2014Wed Oct 01 13:12:05 GMT 2014 //help build the article url //build the article url You only receive one patience page although you are downloading multiple objectshttp://bluecoat.force.com/knowledgebase/articles/Solution/YouonlyreceiveonepatiencepagealthoughyouaredownloadingmultipleobjectsWed Oct 01 13:12:04 GMT 2014Wed Oct 01 13:12:04 GMT 2014 //help build the article url //build the article url Your access logs are uploading zero bytes when running SG 3.2.5 or SG 4.1.2http://bluecoat.force.com/knowledgebase/articles/Solution/YouraccesslogsareuploadingzerobyteswhenrunningSG325orSG412Wed Oct 01 13:12:04 GMT 2014Wed Oct 01 13:12:04 GMT 2014 //help build the article url //build the article url You installed a 4 port passthru card for a SG 510/810 that is not being recognizedhttp://bluecoat.force.com/knowledgebase/articles/Solution/Youinstalleda4portpassthrucardforaSG510810thatisnotbeingrecognizedWed Oct 01 13:12:03 GMT 2014Wed Oct 01 13:12:03 GMT 2014 //help build the article url //build the article url You have received a RMA and need to know where to return the defective devicehttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhavereceivedaRMAandneedtoknowwheretoreturnthedefectivedeviceWed Oct 01 13:12:03 GMT 2014Wed Oct 01 13:12:03 GMT 2014 //help build the article url //build the article url You have questions on Policy deprecation warningshttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhavequestionsonPolicydeprecationwarningsWed Oct 01 13:12:02 GMT 2014Wed Oct 01 13:12:02 GMT 2014 //help build the article url //build the article url You have questions about the OpenSSH version running on the proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhavequestionsabouttheOpenSSHversionrunningontheproxyWed Oct 01 13:12:02 GMT 2014Wed Oct 01 13:12:02 GMT 2014 //help build the article url //build the article url You have questions about the new Windows Metafile (wmf) vulnerabilityhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhavequestionsaboutthenewWindowsMetafilewmfvulnerabilityWed Oct 01 13:12:02 GMT 2014Wed Oct 01 13:12:02 GMT 2014 //help build the article url //build the article url You have lost your software license keyhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhavelostyoursoftwarelicensekeyWed Oct 01 13:12:01 GMT 2014Wed Oct 01 13:12:01 GMT 2014 //help build the article url //build the article url You have installed a license key and would like to revert back to the trial periodhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhaveinstalledalicensekeyandwouldliketorevertbacktothetrialperiodWed Oct 01 13:12:01 GMT 2014Wed Oct 01 13:12:01 GMT 2014 //help build the article url //build the article url You have created a user-defined content filter policy but the accesslog does not display the correct categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/Youhavecreatedauser-definedcontentfilterpolicybuttheaccesslogdoesnotdisplaythecorrectcategoryWed Oct 01 13:12:00 GMT 2014Wed Oct 01 13:12:00 GMT 2014 //help build the article url //build the article url You have been notified of a BCWF website rating change but your proxy does not reflect the new category ratinghttp://bluecoat.force.com/knowledgebase/articles/Solution/YouhavebeennotifiedofaBCWFwebsiteratingchangebutyourproxydoesnotreflectthenewcategoryratingWed Oct 01 13:12:00 GMT 2014Wed Oct 01 13:12:00 GMT 2014 //help build the article url //build the article url You get a server certificate expired error when downloading the Bluecoat Web filter datasethttp://bluecoat.force.com/knowledgebase/articles/Solution/YougetaservercertificateexpirederrorwhendownloadingtheBluecoatWebfilterdatasetWed Oct 01 13:11:59 GMT 2014Wed Oct 01 13:11:59 GMT 2014 //help build the article url //build the article url You are prompted to save a file when clicking an Advanced URL or Packet Captures buttons using Internet Explorer and SGOS 6.5.2http://bluecoat.force.com/knowledgebase/articles/Solution/YouarepromptedtosaveafilewhenclickinganAdvancedURLorPacketCapturesbuttonsusingInternetExplorerandSGOS652Wed Oct 01 13:11:58 GMT 2014Wed Oct 01 13:11:58 GMT 2014 //help build the article url //build the article url You can't create a CA certificate with the same name as a keyringhttp://bluecoat.force.com/knowledgebase/articles/Solution/YoucantcreateaCAcertificatewiththesamenameasakeyringWed Oct 01 13:11:58 GMT 2014Wed Oct 01 13:11:58 GMT 2014 //help build the article url //build the article url You are maxing out ICAP connections while using Trend IWSS Version 2http://bluecoat.force.com/knowledgebase/articles/Solution/YouaremaxingoutICAPconnectionswhileusingTrendIWSSVersion2Wed Oct 01 13:11:57 GMT 2014Wed Oct 01 13:11:57 GMT 2014 //help build the article url //build the article url You are having problems accessing a website that does NTLM authenticationhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouarehavingproblemsaccessingawebsitethatdoesNTLMauthenticationWed Oct 01 13:11:57 GMT 2014Wed Oct 01 13:11:57 GMT 2014 //help build the article url //build the article url Unexpected restart SWE:0x810002 PG_CFSSL Process: "HTTP RW" or "SSLW" in "libcrypto.exe.so" with SG 6.2.9.1 and SG 6.3.3.1http://bluecoat.force.com/knowledgebase/articles/Solution/UnexpectedrestartSWE0x810002PGCFSSLProcessHTTPRWorSSLWinlibcryptoexesowithSG6291andSG6331Wed Oct 01 13:11:57 GMT 2014Wed Oct 01 13:11:57 GMT 2014 //help build the article url //build the article url Yahoo.com and a few other sites don't display correctly when using the origin-cookie-redirect or form-cookie-redirect authentication mode in transparent proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/Yahoocomandafewothersitesdontdisplaycorrectlywhenusingtheorigin-cookie-redirectorform-cookie-redirectauthenticationmodeintransparentproxyWed Oct 01 13:11:56 GMT 2014Wed Oct 01 13:11:56 GMT 2014 //help build the article url //build the article url x-duration log field is blank for Windows Media streamshttp://bluecoat.force.com/knowledgebase/articles/Solution/x-durationlogfieldisblankforWindowsMediastreamsWed Oct 01 13:11:56 GMT 2014Wed Oct 01 13:11:56 GMT 2014 //help build the article url //build the article url www.wan2.jsda.or.jp does not load properly with ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/wwwwan2jsdaorjpdoesnotloadproperlywithProxySGWed Oct 01 13:11:56 GMT 2014Wed Oct 01 13:11:56 GMT 2014 //help build the article url //build the article url What does the following event mean, "Received disconnect from remote host:11: Bye Bye" 0 46000C:1 ../ssh_log.cpp:60http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesthefollowingeventmeanReceiveddisconnectfromremotehost11ByeBye046000C1sshlogcpp60Wed Oct 01 13:11:56 GMT 2014Wed Oct 01 13:11:56 GMT 2014 //help build the article url //build the article url Wrong route is published if an incomplete subnet mask is entered into the static route tablehttp://bluecoat.force.com/knowledgebase/articles/Solution/WrongrouteispublishedifanincompletesubnetmaskisenteredintothestaticroutetableWed Oct 01 13:11:55 GMT 2014Wed Oct 01 13:11:55 GMT 2014 //help build the article url //build the article url Wrong order of access logs configuration archive causes configuration restore to failhttp://bluecoat.force.com/knowledgebase/articles/Solution/WrongorderofaccesslogsconfigurationarchivecausesconfigurationrestoretofailWed Oct 01 13:11:55 GMT 2014Wed Oct 01 13:11:55 GMT 2014 //help build the article url //build the article url What does the exception "Expired SSL Server Certificate (ssl_server_cert_expired)" mean?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoestheexceptionExpiredSSLServerCertificatesslservercertexpiredmeanWed Oct 01 13:11:55 GMT 2014Wed Oct 01 13:11:55 GMT 2014 //help build the article url //build the article url With Silverlight and video on demand there is a delay of about 15 seconds when you jump back within the video.http://bluecoat.force.com/knowledgebase/articles/Solution/WithSilverlightandvideoondemandthereisadelayofabout15secondswhenyoujumpbackwithinthevideoWed Oct 01 13:11:53 GMT 2014Wed Oct 01 13:11:53 GMT 2014 //help build the article url //build the article url Without intercepting/decrypting SSL, how to deny HTTPS requests based on content filter category in a proxy deployed transparentlyhttp://bluecoat.force.com/knowledgebase/articles/Solution/WithoutinterceptingdecryptingSSLhowtodenyHTTPSrequestsbasedoncontentfiltercategoryinaproxydeployedtransparentlyWed Oct 01 13:11:53 GMT 2014Wed Oct 01 13:11:53 GMT 2014 //help build the article url //build the article url With Content Filtering, why do some URLs have more than one category?http://bluecoat.force.com/knowledgebase/articles/Solution/WithContentFilteringwhydosomeURLshavemorethanonecategoryWed Oct 01 13:11:52 GMT 2014Wed Oct 01 13:11:52 GMT 2014 //help build the article url //build the article url Windows SSO users are getting "Unable to authorize authenticated user" appliance error on the browser.http://bluecoat.force.com/knowledgebase/articles/Solution/WindowsSSOusersaregettingUnabletoauthorizeauthenticateduserapplianceerroronthebrowserWed Oct 01 13:11:52 GMT 2014Wed Oct 01 13:11:52 GMT 2014 //help build the article url //build the article url Windows SSO authentication client query mode performance issuehttp://bluecoat.force.com/knowledgebase/articles/Solution/WindowsSSOauthenticationclientquerymodeperformanceissueWed Oct 01 13:11:51 GMT 2014Wed Oct 01 13:11:51 GMT 2014 //help build the article url //build the article url Windows Media Player/ NSPlayer getting authentication prompt when using auto authentication modehttp://bluecoat.force.com/knowledgebase/articles/Solution/WindowsMediaPlayerNSPlayergettingauthenticationpromptwhenusingautoauthenticationmodeWed Oct 01 13:11:50 GMT 2014Wed Oct 01 13:11:50 GMT 2014 //help build the article url //build the article url Windows Live Meeting video and audio conference does not work through the ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/WindowsLiveMeetingvideoandaudioconferencedoesnotworkthroughtheProxySGWed Oct 01 13:11:50 GMT 2014Wed Oct 01 13:11:50 GMT 2014 //help build the article url //build the article url Windows Explorer search on CIFS shares does not display folders.http://bluecoat.force.com/knowledgebase/articles/Solution/WindowsExplorersearchonCIFSsharesdoesnotdisplayfoldersWed Oct 01 13:11:49 GMT 2014Wed Oct 01 13:11:49 GMT 2014 //help build the article url //build the article url Windows event viewer indicate BCAAA error ID 2204 and 2205.http://bluecoat.force.com/knowledgebase/articles/Solution/WindowseventviewerindicateBCAAAerrorID2204and2205Wed Oct 01 13:11:49 GMT 2014Wed Oct 01 13:11:49 GMT 2014 //help build the article url //build the article url Windows Domain - Upgrading / downgrading between SGOS 6.4 and SGOS 6.2 / 6.3http://bluecoat.force.com/knowledgebase/articles/Solution/WindowsDomain-UpgradingdowngradingbetweenSGOS64andSGOS6263Wed Oct 01 13:11:49 GMT 2014Wed Oct 01 13:11:49 GMT 2014 //help build the article url //build the article url Windows Domain logon is very slow when EPMapper interception is enabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/WindowsDomainlogonisveryslowwhenEPMapperinterceptionisenabledWed Oct 01 13:11:49 GMT 2014Wed Oct 01 13:11:49 GMT 2014 //help build the article url //build the article url Window-Scaling is enabled on my proxy, but it's still only using a scale-factor of 1http://bluecoat.force.com/knowledgebase/articles/Solution/Window-Scalingisenabledonmyproxybutitsstillonlyusingascale-factorof1Wed Oct 01 13:11:48 GMT 2014Wed Oct 01 13:11:48 GMT 2014 //help build the article url //build the article url Windows 7 users with IE 8 are being prompted to authenticate when using IWA.http://bluecoat.force.com/knowledgebase/articles/Solution/Windows7userswithIE8arebeingpromptedtoauthenticatewhenusingIWAWed Oct 01 13:11:48 GMT 2014Wed Oct 01 13:11:48 GMT 2014 //help build the article url //build the article url Windows 7 Enterprise Internet Explorer is prompted for Authentication Credentialhttp://bluecoat.force.com/knowledgebase/articles/Solution/Windows7EnterpriseInternetExplorerispromptedforAuthenticationCredentialWed Oct 01 13:11:48 GMT 2014Wed Oct 01 13:11:48 GMT 2014 //help build the article url //build the article url Windows 7 and Windows Vista clients cannot access the internet in transparent proxy deployment.http://bluecoat.force.com/knowledgebase/articles/Solution/Windows7andWindowsVistaclientscannotaccesstheinternetintransparentproxydeploymentWed Oct 01 13:11:47 GMT 2014Wed Oct 01 13:11:47 GMT 2014 //help build the article url //build the article url Will the ProxySG reuse a primary LDAP server after it recovers from a failure?http://bluecoat.force.com/knowledgebase/articles/Solution/WilltheProxySGreuseaprimaryLDAPserverafteritrecoversfromafailureWed Oct 01 13:11:47 GMT 2014Wed Oct 01 13:11:47 GMT 2014 //help build the article url //build the article url Will the auto update of Root CA Certificates on the ProxySG appliance delete trusted Root CA Certificates that I have added manually?http://bluecoat.force.com/knowledgebase/articles/Solution/WilltheautoupdateofRootCACertificatesontheProxySGappliancedeletetrustedRootCACertificatesthatIhaveaddedmanuallyWed Oct 01 13:11:46 GMT 2014Wed Oct 01 13:11:46 GMT 2014 //help build the article url //build the article url Will reducing the TCP 2msl value helps in reducing CPU utilization ?http://bluecoat.force.com/knowledgebase/articles/Solution/WillreducingtheTCP2mslvaluehelpsinreducingCPUutilizationWed Oct 01 13:11:46 GMT 2014Wed Oct 01 13:11:46 GMT 2014 //help build the article url //build the article url Will IP mode of authentication grant a single user multiple machines simultaneous accesshttp://bluecoat.force.com/knowledgebase/articles/Solution/WillIPmodeofauthenticationgrantasingleusermultiplemachinessimultaneousaccessWed Oct 01 13:11:46 GMT 2014Wed Oct 01 13:11:46 GMT 2014 //help build the article url //build the article url Will disabling interception on ports 554 (RTSP) and 1755 (MMS) also disable stream splitting and on-demand stream caching on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/Willdisablinginterceptiononports554RTSPand1755MMSalsodisablestreamsplittingandon-demandstreamcachingontheProxySGWed Oct 01 13:11:45 GMT 2014Wed Oct 01 13:11:45 GMT 2014 //help build the article url //build the article url Will Blue Coat SGOS 6.3 and Websense integration (on-box and off-box) still continue working?http://bluecoat.force.com/knowledgebase/articles/Solution/WillBlueCoatSGOS63andWebsenseintegrationon-boxandoff-boxstillcontinueworkingWed Oct 01 13:11:45 GMT 2014Wed Oct 01 13:11:45 GMT 2014 //help build the article url //build the article url Why won't the ProxySG subscribe to CachePulse/Web Application Protection features even with an installed valid license?http://bluecoat.force.com/knowledgebase/articles/Solution/WhywonttheProxySGsubscribetoCachePulseWebApplicationProtectionfeaturesevenwithaninstalledvalidlicenseWed Oct 01 13:11:44 GMT 2014Wed Oct 01 13:11:44 GMT 2014 //help build the article url //build the article url Why the ProxySG sends a header "X-Bluecoat-Via:"http://bluecoat.force.com/knowledgebase/articles/Solution/WhytheProxySGsendsaheaderX-Bluecoat-ViaWed Oct 01 13:11:42 GMT 2014Wed Oct 01 13:11:42 GMT 2014 //help build the article url //build the article url Why special characters like "!" in URL is not acceptable in Content Filter Local Database file?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyspecialcharacterslikeinURLisnotacceptableinContentFilterLocalDatabasefileWed Oct 01 13:11:42 GMT 2014Wed Oct 01 13:11:42 GMT 2014 //help build the article url //build the article url Why some HTTPS/SSL sites fails thru proxy using IE 8 & IE 9 even proxy is not Intercepting SSL traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/WhysomeHTTPSSSLsitesfailsthruproxyusingIE8IE9evenproxyisnotInterceptingSSLtrafficWed Oct 01 13:11:42 GMT 2014Wed Oct 01 13:11:42 GMT 2014 //help build the article url //build the article url Why should I enable RFC-1323? What are the advantages of enabling RFC-1323?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyshouldIenableRFC-1323WhataretheadvantagesofenablingRFC-1323Wed Oct 01 13:11:41 GMT 2014Wed Oct 01 13:11:41 GMT 2014 //help build the article url //build the article url Why rejoin operation is necessarily after restoring an archived configuration without error?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyrejoinoperationisnecessarilyafterrestoringanarchivedconfigurationwithouterrorWed Oct 01 13:11:39 GMT 2014Wed Oct 01 13:11:39 GMT 2014 //help build the article url //build the article url Why proxySG is making outbound HTTP POST request even though the inbound client request is denied by policyhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyproxySGismakingoutboundHTTPPOSTrequesteventhoughtheinboundclientrequestisdeniedbypolicyWed Oct 01 13:11:39 GMT 2014Wed Oct 01 13:11:39 GMT 2014 //help build the article url //build the article url Why proxy does not send Keep Alive packets when "Time between keep-alive log packets" (Access Logging) option enabled?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyproxydoesnotsendKeepAlivepacketswhenTimebetweenkeep-alivelogpacketsAccessLoggingoptionenabledWed Oct 01 13:11:39 GMT 2014Wed Oct 01 13:11:39 GMT 2014 //help build the article url //build the article url Why is the "unavailable" category not matching a negated category list?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheunavailablecategorynotmatchinganegatedcategorylistWed Oct 01 13:11:37 GMT 2014Wed Oct 01 13:11:37 GMT 2014 //help build the article url //build the article url Why is the traffic is so big between the ProxySG and Internal Server in a reverse proxy environment?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthetrafficissobigbetweentheProxySGandInternalServerinareverseproxyenvironmentWed Oct 01 13:11:37 GMT 2014Wed Oct 01 13:11:37 GMT 2014 //help build the article url //build the article url Why is the SSL-Intercept layer evaluation not displayed when running a policy trace on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheSSL-InterceptlayerevaluationnotdisplayedwhenrunningapolicytraceontheProxySGWed Oct 01 13:11:36 GMT 2014Wed Oct 01 13:11:36 GMT 2014 //help build the article url //build the article url Why is the 's-hierarchy' field from my custom log format missing in SGOS 6.x?http://bluecoat.force.com/knowledgebase/articles/Solution/Whyisthes-hierarchyfieldfrommycustomlogformatmissinginSGOS6xWed Oct 01 13:11:36 GMT 2014Wed Oct 01 13:11:36 GMT 2014 //help build the article url //build the article url Why is there "No User" in the username in the reports generated?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthereNoUserintheusernameinthereportsgeneratedWed Oct 01 13:11:35 GMT 2014Wed Oct 01 13:11:35 GMT 2014 //help build the article url //build the article url Why is there a Warning displayed for Health: in the Management console?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthereaWarningdisplayedforHealthintheManagementconsoleWed Oct 01 13:11:35 GMT 2014Wed Oct 01 13:11:35 GMT 2014 //help build the article url //build the article url Why is there communication between ADN proxies on TCP Port 3035 despite no user traffic ?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistherecommunicationbetweenADNproxiesonTCPPort3035despitenousertrafficWed Oct 01 13:11:35 GMT 2014Wed Oct 01 13:11:35 GMT 2014 //help build the article url //build the article url Why is the ProxySG not serving the Notify User page when I have the default policy set to Deny?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheProxySGnotservingtheNotifyUserpagewhenIhavethedefaultpolicysettoDenyWed Oct 01 13:11:34 GMT 2014Wed Oct 01 13:11:34 GMT 2014 //help build the article url //build the article url Why is the ProxySG dropping bypassed traffic received via Policy Based Routing?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheProxySGdroppingbypassedtrafficreceivedviaPolicyBasedRoutingWed Oct 01 13:11:33 GMT 2014Wed Oct 01 13:11:33 GMT 2014 //help build the article url //build the article url Why is the Proxy constantly creating TCP sessions for a specific host with no corresponding client connection?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheProxyconstantlycreatingTCPsessionsforaspecifichostwithnocorrespondingclientconnectionWed Oct 01 13:11:33 GMT 2014Wed Oct 01 13:11:33 GMT 2014 //help build the article url //build the article url Why is the Power Supply showing as faulty after upgrading to SGOS 6.5.4.4?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthePowerSupplyshowingasfaultyafterupgradingtoSGOS6544Wed Oct 01 13:11:33 GMT 2014Wed Oct 01 13:11:33 GMT 2014 //help build the article url //build the article url Why is the Policy Trace file showing up empty?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthePolicyTracefileshowingupemptyWed Oct 01 13:11:32 GMT 2014Wed Oct 01 13:11:32 GMT 2014 //help build the article url //build the article url Why is the option to configure a PAC file missing from the list when running the "inline ?" command?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheoptiontoconfigureaPACfilemissingfromthelistwhenrunningtheinlinecommandWed Oct 01 13:11:32 GMT 2014Wed Oct 01 13:11:32 GMT 2014 //help build the article url //build the article url Why is the "Import Keyring" option unavailable in SGOS when I try to create a new keyring?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheImportKeyringoptionunavailableinSGOSwhenItrytocreateanewkeyringWed Oct 01 13:11:29 GMT 2014Wed Oct 01 13:11:29 GMT 2014 //help build the article url //build the article url Why is the HTTP Referer header being stripped when an HTTP request is going through the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheHTTPRefererheaderbeingstrippedwhenanHTTPrequestisgoingthroughtheProxySGWed Oct 01 13:11:29 GMT 2014Wed Oct 01 13:11:29 GMT 2014 //help build the article url //build the article url Why is the hard disk drive status displaying "status: present (unsupported)" on select ProxySG models?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheharddiskdrivestatusdisplayingstatuspresentunsupportedonselectProxySGmodelsWed Oct 01 13:11:29 GMT 2014Wed Oct 01 13:11:29 GMT 2014 //help build the article url //build the article url When does ICAP RESPMOD support 'fail_open'?http://bluecoat.force.com/knowledgebase/articles/Solution/WhendoesICAPRESPMODsupportfailopenWed Oct 01 13:11:28 GMT 2014Wed Oct 01 13:11:28 GMT 2014 //help build the article url //build the article url When does an ICAP REQMOD request 'fail_open'?http://bluecoat.force.com/knowledgebase/articles/Solution/WhendoesanICAPREQMODrequestfailopenWed Oct 01 13:11:28 GMT 2014Wed Oct 01 13:11:28 GMT 2014 //help build the article url //build the article url Why is the FTP user's home directory inaccessible when client is in FTP passive mode?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheFTPusershomedirectoryinaccessiblewhenclientisinFTPpassivemodeWed Oct 01 13:11:28 GMT 2014Wed Oct 01 13:11:28 GMT 2014 //help build the article url //build the article url Why is the backlight on your ProxySG's LCD is not illuminated?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthebacklightonyourProxySGsLCDisnotilluminatedWed Oct 01 13:11:27 GMT 2014Wed Oct 01 13:11:27 GMT 2014 //help build the article url //build the article url Why is ProxySG dropping packets for bypassed traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisProxySGdroppingpacketsforbypassedtrafficWed Oct 01 13:11:26 GMT 2014Wed Oct 01 13:11:26 GMT 2014 //help build the article url //build the article url Why is test ADN no longer available in the CLI of the Proxy SG Virtual Appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistestADNnolongeravailableintheCLIoftheProxySGVirtualApplianceWed Oct 01 13:11:26 GMT 2014Wed Oct 01 13:11:26 GMT 2014 //help build the article url //build the article url Why isn't the downloadable CA list in SGOS 6.3.x updating automatically?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntthedownloadableCAlistinSGOS63xupdatingautomaticallyWed Oct 01 13:11:22 GMT 2014Wed Oct 01 13:11:22 GMT 2014 //help build the article url //build the article url Why isn't my User Notification page showing when I access HTTPS sites?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntmyUserNotificationpageshowingwhenIaccessHTTPSsitesWed Oct 01 13:11:20 GMT 2014Wed Oct 01 13:11:20 GMT 2014 //help build the article url //build the article url Why is Netflix traffic not being cached?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisNetflixtrafficnotbeingcachedWed Oct 01 13:11:19 GMT 2014Wed Oct 01 13:11:19 GMT 2014 //help build the article url //build the article url Why is my VPM reporting a 'Compatibility Violation' error?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyismyVPMreportingaCompatibilityViolationerrorWed Oct 01 13:11:19 GMT 2014Wed Oct 01 13:11:19 GMT 2014 //help build the article url //build the article url Why is my ProxySG making IPv6 DNS requests (AAAA queries)http://bluecoat.force.com/knowledgebase/articles/Solution/WhyismyProxySGmakingIPv6DNSrequestsAAAAqueriesWed Oct 01 13:11:18 GMT 2014Wed Oct 01 13:11:18 GMT 2014 //help build the article url //build the article url Why is Internet Explorer randomly prompting for authentication (when "Remember my password" has been selected)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisInternetExplorerrandomlypromptingforauthenticationwhenRemembermypasswordhasbeenselectedWed Oct 01 13:11:16 GMT 2014Wed Oct 01 13:11:16 GMT 2014 //help build the article url //build the article url Why is images.google.com rated as open/mixed content in the BCWF database?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisimagesgooglecomratedasopenmixedcontentintheBCWFdatabaseWed Oct 01 13:11:16 GMT 2014Wed Oct 01 13:11:16 GMT 2014 //help build the article url //build the article url Why is forwarding to an internal HTTPS site not working?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisforwardingtoaninternalHTTPSsitenotworkingWed Oct 01 13:11:16 GMT 2014Wed Oct 01 13:11:16 GMT 2014 //help build the article url //build the article url Why internal URL was classified in BCWF category?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyinternalURLwasclassifiedinBCWFcategoryWed Oct 01 13:11:12 GMT 2014Wed Oct 01 13:11:12 GMT 2014 //help build the article url //build the article url Why, in some cases, does a ProxySG send back a (2xx) response to a "CONNECT" request without opening a socket to the OCS first?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyinsomecasesdoesaProxySGsendbacka2xxresponsetoaCONNECTrequestwithoutopeningasockettotheOCSfirstWed Oct 01 13:11:12 GMT 2014Wed Oct 01 13:11:12 GMT 2014 //help build the article url //build the article url Why in access logs I see only one category while the URL falls into more than one categoryhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyinaccesslogsIseeonlyonecategorywhiletheURLfallsintomorethanonecategoryWed Oct 01 13:11:12 GMT 2014Wed Oct 01 13:11:12 GMT 2014 //help build the article url //build the article url Why I can't login using Yahoo IM version 11?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyIcantloginusingYahooIMversion11Wed Oct 01 13:11:11 GMT 2014Wed Oct 01 13:11:11 GMT 2014 //help build the article url //build the article url Why have X-Client-IP and X-Server-IP been added in ICAP header?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyhaveX-Client-IPandX-Server-IPbeenaddedinICAPheaderWed Oct 01 13:11:11 GMT 2014Wed Oct 01 13:11:11 GMT 2014 //help build the article url //build the article url Why has the ProxySG appliance failed to install the latest ProxyClient software correctly (and the version displayed is not the latest)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyhastheProxySGappliancefailedtoinstallthelatestProxyClientsoftwarecorrectlyandtheversiondisplayedisnotthelatestWed Oct 01 13:11:11 GMT 2014Wed Oct 01 13:11:11 GMT 2014 //help build the article url //build the article url Why is the browser showing error "Network Error (ssl_server_cert_untrusted_issuer)"?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthebrowsershowingerrorNetworkErrorsslservercertuntrustedissuerWed Oct 01 13:11:09 GMT 2014Wed Oct 01 13:11:09 GMT 2014 //help build the article url //build the article url Why do you see delay of up to 200ms before the ProxySG sends a TCP ACK back to the client ?http://bluecoat.force.com/knowledgebase/articles/Solution/Whydoyouseedelayofupto200msbeforetheProxySGsendsaTCPACKbacktotheclientWed Oct 01 13:11:09 GMT 2014Wed Oct 01 13:11:09 GMT 2014 //help build the article url //build the article url Why I get Error 330 (net::ERR_CONTENT_DECODING_FAILED) when I access HTTP webpagehttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyIgetError330netERRCONTENTDECODINGFAILEDwhenIaccessHTTPwebpageWed Oct 01 13:11:08 GMT 2014Wed Oct 01 13:11:08 GMT 2014 //help build the article url //build the article url Why do valid websites present a certificate warning from the proxy or the browser when accessed via HTTPS?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydovalidwebsitespresentacertificatewarningfromtheproxyorthebrowserwhenaccessedviaHTTPSWed Oct 01 13:11:08 GMT 2014Wed Oct 01 13:11:08 GMT 2014 //help build the article url //build the article url Why do some areas of the ProxySG Management Console display incorrectly in the browser?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydosomeareasoftheProxySGManagementConsoledisplayincorrectlyinthebrowserWed Oct 01 13:11:07 GMT 2014Wed Oct 01 13:11:07 GMT 2014 //help build the article url //build the article url Why do my ProxySG access logs and Reporter reports show a pending status instead of a content rating?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydomyProxySGaccesslogsandReporterreportsshowapendingstatusinsteadofacontentratingWed Oct 01 13:11:05 GMT 2014Wed Oct 01 13:11:05 GMT 2014 //help build the article url //build the article url Why do my PCAPs show an HTTP RESPONSE from the proxy as HTTP/1.1 403 Forbidden (text/html)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydomyPCAPsshowanHTTPRESPONSEfromtheproxyasHTTP11403ForbiddentexthtmlWed Oct 01 13:11:05 GMT 2014Wed Oct 01 13:11:05 GMT 2014 //help build the article url //build the article url Why do I sometimes see disk numbers of greater than 47 on outputs in the eventlogs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIsometimesseedisknumbersofgreaterthan47onoutputsintheeventlogsWed Oct 01 13:11:04 GMT 2014Wed Oct 01 13:11:04 GMT 2014 //help build the article url //build the article url Why do I see the message "You already have a web browser accessing the current web session" when accessing Blue Touch Online?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIseethemessageYoualreadyhaveawebbrowseraccessingthecurrentwebsessionwhenaccessingBlueTouchOnlineWed Oct 01 13:11:00 GMT 2014Wed Oct 01 13:11:00 GMT 2014 //help build the article url //build the article url Why do I see multiple entries in my HTTP Access Log for some URLs and only one entry for other URLs when I have IWA authentication enabled?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIseemultipleentriesinmyHTTPAccessLogforsomeURLsandonlyoneentryforotherURLswhenIhaveIWAauthenticationenabledWed Oct 01 13:10:59 GMT 2014Wed Oct 01 13:10:59 GMT 2014 //help build the article url //build the article url Why do I see duplicate packets in a capture taken from a ProxySGhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIseeduplicatepacketsinacapturetakenfromaProxySGWed Oct 01 13:10:59 GMT 2014Wed Oct 01 13:10:59 GMT 2014 //help build the article url //build the article url Why do I receive the following Event log message: "SSL Proxy failed while processing CLIENT HELLO"http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIreceivethefollowingEventlogmessageSSLProxyfailedwhileprocessingCLIENTHELLOWed Oct 01 13:10:58 GMT 2014Wed Oct 01 13:10:58 GMT 2014 //help build the article url //build the article url Why do I only see the first cookie in the access loghttp://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIonlyseethefirstcookieintheaccesslogWed Oct 01 13:10:58 GMT 2014Wed Oct 01 13:10:58 GMT 2014 //help build the article url //build the article url Why do I only see HTTP recorded in my logs when the ProxySG intercepts the calls?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIonlyseeHTTPrecordedinmylogswhentheProxySGinterceptsthecallsWed Oct 01 13:10:57 GMT 2014Wed Oct 01 13:10:57 GMT 2014 //help build the article url //build the article url Why do I intermittently receive the message: "Connection to the SG has been lost. The Management Console is logging out"http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIintermittentlyreceivethemessageConnectiontotheSGhasbeenlostTheManagementConsoleisloggingoutWed Oct 01 13:10:57 GMT 2014Wed Oct 01 13:10:57 GMT 2014 //help build the article url //build the article url Why do I have to reauthenticate when certain buttons are clicked from the ProxySG's Management Console?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIhavetoreauthenticatewhencertainbuttonsareclickedfromtheProxySGsManagementConsoleWed Oct 01 13:10:57 GMT 2014Wed Oct 01 13:10:57 GMT 2014 //help build the article url //build the article url Why do I have to bypass Authentication for Apple devices?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIhavetobypassAuthenticationforAppledevicesWed Oct 01 13:10:56 GMT 2014Wed Oct 01 13:10:56 GMT 2014 //help build the article url //build the article url Why do I get the error “No exception found called…” when I click on "View Sample HTML"?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIgettheerrorNoexceptionfoundcalledwhenIclickonViewSampleHTMLWed Oct 01 13:10:56 GMT 2014Wed Oct 01 13:10:56 GMT 2014 //help build the article url //build the article url Why do I get SNMP trap on high CPU utilization although the ProxySG has not reached the health monitor threshold?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIgetSNMPtraponhighCPUutilizationalthoughtheProxySGhasnotreachedthehealthmonitorthresholdWed Oct 01 13:10:55 GMT 2014Wed Oct 01 13:10:55 GMT 2014 //help build the article url //build the article url Why do I get an error when trying to downgrade from SGOS versions 6.2.x or higher to 6.1.x or lower?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIgetanerrorwhentryingtodowngradefromSGOSversions62xorhigherto61xorlowerWed Oct 01 13:10:54 GMT 2014Wed Oct 01 13:10:54 GMT 2014 //help build the article url //build the article url Why do I get a certificate warning in Outlook while the ProxySG is in transparent mode, listening on port 443 for SSL traffic, but not intercepting HTTPS traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIgetacertificatewarninginOutlookwhiletheProxySGisintransparentmodelisteningonport443forSSLtrafficbutnotinterceptingHTTPStrafficWed Oct 01 13:10:54 GMT 2014Wed Oct 01 13:10:54 GMT 2014 //help build the article url //build the article url Why do health checks using IPv6 ICMP fail?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydohealthchecksusingIPv6ICMPfailWed Oct 01 13:10:54 GMT 2014Wed Oct 01 13:10:54 GMT 2014 //help build the article url //build the article url Why does using disk layout 2 cause the CPU to reach 100% usage?http://bluecoat.force.com/knowledgebase/articles/Solution/Whydoesusingdisklayout2causetheCPUtoreach100usageWed Oct 01 13:10:51 GMT 2014Wed Oct 01 13:10:51 GMT 2014 //help build the article url //build the article url Why does the WCCP statistics display with a different time stamp than the one configured on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheWCCPstatisticsdisplaywithadifferenttimestampthantheoneconfiguredontheProxySGWed Oct 01 13:10:49 GMT 2014Wed Oct 01 13:10:49 GMT 2014 //help build the article url //build the article url Why does the ProxySG respond with an "ICMP destination (port) unreachable" packet when a particular DNS transaction occurs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGrespondwithanICMPdestinationportunreachablepacketwhenaparticularDNStransactionoccursWed Oct 01 13:10:47 GMT 2014Wed Oct 01 13:10:47 GMT 2014 //help build the article url //build the article url Why does the ProxySG indicate different results in event log when I take a event log from the CLI or Download an event?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGindicatedifferentresultsineventlogwhenItakeaeventlogfromtheCLIorDownloadaneventWed Oct 01 13:10:47 GMT 2014Wed Oct 01 13:10:47 GMT 2014 //help build the article url //build the article url Why does the ProxySG use 302 redirect for Internet Explorer 8 and Internet Explorer 9, instead of 307 redirect?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGuse302redirectforInternetExplorer8andInternetExplorer9insteadof307redirectWed Oct 01 13:10:47 GMT 2014Wed Oct 01 13:10:47 GMT 2014 //help build the article url //build the article url Why does the ProxySG serve an object even though the ProxyAV reports that it dropped the object because Max file size limit was exceeded?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGserveanobjecteventhoughtheProxyAVreportsthatitdroppedtheobjectbecauseMaxfilesizelimitwasexceededWed Oct 01 13:10:47 GMT 2014Wed Oct 01 13:10:47 GMT 2014 //help build the article url //build the article url Why does the ProxySG have a TCP segment of 1360 bytes instead of 1460 bytes?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGhaveaTCPsegmentof1360bytesinsteadof1460bytesWed Oct 01 13:10:46 GMT 2014Wed Oct 01 13:10:46 GMT 2014 //help build the article url //build the article url Why does the ProxySG appliance not notify user?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGappliancenotnotifyuserWed Oct 01 13:10:46 GMT 2014Wed Oct 01 13:10:46 GMT 2014 //help build the article url //build the article url Why does the ProxySG appliance drop an IPv6 packet when a fragmentation header is added to a small packet that requires no fragmentation?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheProxySGappliancedropanIPv6packetwhenafragmentationheaderisaddedtoasmallpacketthatrequiresnofragmentationWed Oct 01 13:10:46 GMT 2014Wed Oct 01 13:10:46 GMT 2014 //help build the article url //build the article url Why does the proxy display "Untrusted Issuer" when visiting a site with a root CA that has already been imported into the ProxySG CA cache?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheproxydisplayUntrustedIssuerwhenvisitingasitewitharootCAthathasalreadybeenimportedintotheProxySGCAcacheWed Oct 01 13:10:43 GMT 2014Wed Oct 01 13:10:43 GMT 2014 //help build the article url //build the article url Why does the policy not block the client hostname even when the client IP is blocked?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesthepolicynotblocktheclienthostnameevenwhentheclientIPisblockedWed Oct 01 13:10:42 GMT 2014Wed Oct 01 13:10:42 GMT 2014 //help build the article url //build the article url Why does the IP Checksum Header appear as 0x0000 on an SG300 and SG600?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheIPChecksumHeaderappearas0x0000onanSG300andSG600Wed Oct 01 13:10:41 GMT 2014Wed Oct 01 13:10:41 GMT 2014 //help build the article url //build the article url Why does the Event Log show "TCP SYN flood attack in progress"?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheEventLogshowTCPSYNfloodattackinprogressWed Oct 01 13:10:40 GMT 2014Wed Oct 01 13:10:40 GMT 2014 //help build the article url //build the article url Why does the Event log flood with "Failed to get the peer certificate" errors?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheEventlogfloodwithFailedtogetthepeercertificateerrorsWed Oct 01 13:10:40 GMT 2014Wed Oct 01 13:10:40 GMT 2014 //help build the article url //build the article url Why does the DNS Proxy cause timeouts for some sites?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheDNSProxycausetimeoutsforsomesitesWed Oct 01 13:10:40 GMT 2014Wed Oct 01 13:10:40 GMT 2014 //help build the article url //build the article url Why does the content filter download or other proxy-initiated HTTPS requests fail?http://bluecoat.force.com/knowledgebase/articles/Solution/Whydoesthecontentfilterdownloadorotherproxy-initiatedHTTPSrequestsfailWed Oct 01 13:10:39 GMT 2014Wed Oct 01 13:10:39 GMT 2014 //help build the article url //build the article url Why does the Bloomberg Client fail to open the API after successfully connecting through the ProxySG with the SOCKS proxy?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheBloombergClientfailtoopentheAPIaftersuccessfullyconnectingthroughtheProxySGwiththeSOCKSproxyWed Oct 01 13:10:39 GMT 2014Wed Oct 01 13:10:39 GMT 2014 //help build the article url //build the article url Why does the authentication pop-up display?http://bluecoat.force.com/knowledgebase/articles/Solution/Whydoestheauthenticationpop-updisplayWed Oct 01 13:10:38 GMT 2014Wed Oct 01 13:10:38 GMT 2014 //help build the article url //build the article url Why does Surf Control access log format use a number instead of the category?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesSurfControlaccesslogformatuseanumberinsteadofthecategoryWed Oct 01 13:10:37 GMT 2014Wed Oct 01 13:10:37 GMT 2014 //help build the article url //build the article url Why does RTMP streaming through the ProxySG over HTTP stop in the middle of the stream?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesRTMPstreamingthroughtheProxySGoverHTTPstopinthemiddleofthestreamWed Oct 01 13:10:37 GMT 2014Wed Oct 01 13:10:37 GMT 2014 //help build the article url //build the article url Why does Proxy Services tab show only the Predefined Service Groups and Default Action services?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesProxyServicestabshowonlythePredefinedServiceGroupsandDefaultActionservicesWed Oct 01 13:10:36 GMT 2014Wed Oct 01 13:10:36 GMT 2014 //help build the article url //build the article url Why doesn't WCCP reach "ready" state after making changes?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesntWCCPreachreadystateaftermakingchangesWed Oct 01 13:10:34 GMT 2014Wed Oct 01 13:10:34 GMT 2014 //help build the article url //build the article url Why doesn't the ProxySG split a stream?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesnttheProxySGsplitastreamWed Oct 01 13:10:34 GMT 2014Wed Oct 01 13:10:34 GMT 2014 //help build the article url //build the article url Why doesn't the ProxySG return an ICAP exception page when a virus is detected in a large file if trickling is enabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesnttheProxySGreturnanICAPexceptionpagewhenavirusisdetectedinalargefileiftricklingisenabledWed Oct 01 13:10:33 GMT 2014Wed Oct 01 13:10:33 GMT 2014 //help build the article url //build the article url Why doesn't the ProxySG Management Console not display Advanced URLs and health status of the device?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesnttheProxySGManagementConsolenotdisplayAdvancedURLsandhealthstatusofthedeviceWed Oct 01 13:10:33 GMT 2014Wed Oct 01 13:10:33 GMT 2014 //help build the article url //build the article url Why doesn't the ProxySG appliance generate access logs even though access logging is enabled?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesnttheProxySGappliancegenerateaccesslogseventhoughaccessloggingisenabledWed Oct 01 13:10:30 GMT 2014Wed Oct 01 13:10:30 GMT 2014 //help build the article url //build the article url Why doesn't the ICAP Best Practices policy include a bypass ICAP service for large files?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesnttheICAPBestPracticespolicyincludeabypassICAPserviceforlargefilesWed Oct 01 13:10:30 GMT 2014Wed Oct 01 13:10:30 GMT 2014 //help build the article url //build the article url Why doesn't the ProxySG appliance respond to an SNMP query?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesnttheProxySGappliancerespondtoanSNMPqueryWed Oct 01 13:10:30 GMT 2014Wed Oct 01 13:10:30 GMT 2014 //help build the article url //build the article url Why doesn't my ProxySG send alert mail, even though it's configured to do so?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesntmyProxySGsendalertmaileventhoughitsconfiguredtodosoWed Oct 01 13:10:28 GMT 2014Wed Oct 01 13:10:28 GMT 2014 //help build the article url //build the article url Why doesn't "Illuminate Live" connect through the ProxySG appliance?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesntIlluminateLiveconnectthroughtheProxySGapplianceWed Oct 01 13:10:28 GMT 2014Wed Oct 01 13:10:28 GMT 2014 //help build the article url //build the article url Why doesn't client.certificate.requested evaluate correctly?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesntclientcertificaterequestedevaluatecorrectlyWed Oct 01 13:10:27 GMT 2014Wed Oct 01 13:10:27 GMT 2014 //help build the article url //build the article url Why does my SSL Access Layer get triggered even when there is no SSL traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmySSLAccessLayergettriggeredevenwhenthereisnoSSLtrafficWed Oct 01 13:10:27 GMT 2014Wed Oct 01 13:10:27 GMT 2014 //help build the article url //build the article url Why does my second access log not show up on the server? What is the CPL to send logs to a different server?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmysecondaccesslognotshowupontheserverWhatistheCPLtosendlogstoadifferentserverWed Oct 01 13:10:27 GMT 2014Wed Oct 01 13:10:27 GMT 2014 //help build the article url //build the article url Why does my ProxySG connect to the same server IP address with DNS round-robin?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyProxySGconnecttothesameserverIPaddresswithDNSround-robinWed Oct 01 13:10:26 GMT 2014Wed Oct 01 13:10:26 GMT 2014 //help build the article url //build the article url Why does my ProxySG appliance not provide redirected PAC file all times?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyProxySGappliancenotprovideredirectedPACfilealltimesWed Oct 01 13:10:26 GMT 2014Wed Oct 01 13:10:26 GMT 2014 //help build the article url //build the article url Why does my ProxySG access logs show many requests for http://www.msftncsi.com/ncsi.txt?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyProxySGaccesslogsshowmanyrequestsforhttpwwwmsftncsicomncsitxtWed Oct 01 13:10:26 GMT 2014Wed Oct 01 13:10:26 GMT 2014 //help build the article url //build the article url Why does my proxy display "interface not intercepting" under Active Sessions-> Bypassed connectionshttp://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyproxydisplayinterfacenotinterceptingunderActiveSessions-BypassedconnectionsWed Oct 01 13:10:26 GMT 2014Wed Oct 01 13:10:26 GMT 2014 //help build the article url //build the article url Why does IWA Direct fail after changing DNS settings?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesIWADirectfailafterchangingDNSsettingsWed Oct 01 13:10:24 GMT 2014Wed Oct 01 13:10:24 GMT 2014 //help build the article url //build the article url Why does Firefox fail when I try to install an SGOS Image from a Web Server or from Local File?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesFirefoxfailwhenItrytoinstallanSGOSImagefromaWebServerorfromLocalFileWed Oct 01 13:10:23 GMT 2014Wed Oct 01 13:10:23 GMT 2014 //help build the article url //build the article url Why does disabling Path MTU discovery fix my connectivity problem?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesdisablingPathMTUdiscoveryfixmyconnectivityproblemWed Oct 01 13:10:23 GMT 2014Wed Oct 01 13:10:23 GMT 2014 //help build the article url //build the article url Why does Blue Coat Web Filter [BCWF] properly categorize the cached Google.com page, when other search engines pages are not categorized properly?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesBlueCoatWebFilterBCWFproperlycategorizethecachedGooglecompagewhenothersearchenginespagesarenotcategorizedproperlyWed Oct 01 13:10:22 GMT 2014Wed Oct 01 13:10:22 GMT 2014 //help build the article url //build the article url Why does BCWF Webpulse/DRTR categorization of Web requests not work when it is configured to use a Forwarding Host?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesBCWFWebpulseDRTRcategorizationofWebrequestsnotworkwhenitisconfiguredtouseaForwardingHostWed Oct 01 13:10:22 GMT 2014Wed Oct 01 13:10:22 GMT 2014 //help build the article url //build the article url Why does a policy trace not match a rule based on username or group when the trace shows the user as authenticated.http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesapolicytracenotmatcharulebasedonusernameorgroupwhenthetraceshowstheuserasauthenticatedWed Oct 01 13:10:21 GMT 2014Wed Oct 01 13:10:21 GMT 2014 //help build the article url //build the article url Why do bad DNS names and failed connections to servers not get SSL intercepted?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydobadDNSnamesandfailedconnectionstoserversnotgetSSLinterceptedWed Oct 01 13:10:20 GMT 2014Wed Oct 01 13:10:20 GMT 2014 //help build the article url //build the article url Why do Adobe Connect sessions restart after a few seconds through explicit proxy?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoAdobeConnectsessionsrestartafterafewsecondsthroughexplicitproxyWed Oct 01 13:10:19 GMT 2014Wed Oct 01 13:10:19 GMT 2014 //help build the article url //build the article url Why do access logs in NCSA format sometimes have the host name in a URL and other times it is missing?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoaccesslogsinNCSAformatsometimeshavethehostnameinaURLandothertimesitismissingWed Oct 01 13:10:19 GMT 2014Wed Oct 01 13:10:19 GMT 2014 //help build the article url //build the article url Why did the ProxySG appliance log display the 'Blocking client IP address [IP-address], exceeded request failure limit' message in the event log?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydidtheProxySGappliancelogdisplaytheBlockingclientIPaddressIP-addressexceededrequestfailurelimitmessageintheeventlogWed Oct 01 13:10:18 GMT 2014Wed Oct 01 13:10:18 GMT 2014 //help build the article url //build the article url Why certain proxy requests result in a DNS reverse-lookuphttp://bluecoat.force.com/knowledgebase/articles/Solution/WhycertainproxyrequestsresultinaDNSreverse-lookupWed Oct 01 13:10:17 GMT 2014Wed Oct 01 13:10:17 GMT 2014 //help build the article url //build the article url Why can we ping the ip address from ProxySG even through the physical interface is down?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycanwepingtheipaddressfromProxySGeventhroughthephysicalinterfaceisdownWed Oct 01 13:10:17 GMT 2014Wed Oct 01 13:10:17 GMT 2014 //help build the article url //build the article url Why can't we rewrite PAC or WPAD to self HTTP proxy service port?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantwerewritePACorWPADtoselfHTTPproxyserviceportWed Oct 01 13:10:17 GMT 2014Wed Oct 01 13:10:17 GMT 2014 //help build the article url //build the article url Why can't I use an IIS-generated certificate for loading access logs over SSL(FTPS)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIuseanIIS-generatedcertificateforloadingaccesslogsoverSSLFTPSWed Oct 01 13:10:15 GMT 2014Wed Oct 01 13:10:15 GMT 2014 //help build the article url //build the article url Why can't I upload the access logs via FTP if the FTP server is running Linux?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIuploadtheaccesslogsviaFTPiftheFTPserverisrunningLinuxWed Oct 01 13:10:15 GMT 2014Wed Oct 01 13:10:15 GMT 2014 //help build the article url //build the article url Why can't I see TCP Keep Alive packets in the packet capture when enabling "Time between keep-alive log packets" option under Access Logging?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIseeTCPKeepAlivepacketsinthepacketcapturewhenenablingTimebetweenkeep-alivelogpacketsoptionunderAccessLoggingWed Oct 01 13:10:13 GMT 2014Wed Oct 01 13:10:13 GMT 2014 //help build the article url //build the article url Why can't I see a newly created local realm in the Management Console?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIseeanewlycreatedlocalrealmintheManagementConsoleWed Oct 01 13:10:13 GMT 2014Wed Oct 01 13:10:13 GMT 2014 //help build the article url //build the article url Why can't I find the TCP Keepalive timer value in the configuration archive?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIfindtheTCPKeepalivetimervalueintheconfigurationarchiveWed Oct 01 13:10:11 GMT 2014Wed Oct 01 13:10:11 GMT 2014 //help build the article url //build the article url Why can't I delete a Bandwidth Management object from my ProxySG's policy?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIdeleteaBandwidthManagementobjectfrommyProxySGspolicyWed Oct 01 13:10:09 GMT 2014Wed Oct 01 13:10:09 GMT 2014 //help build the article url //build the article url Why can't I access the nist.time.gov website?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIaccessthenisttimegovwebsiteWed Oct 01 13:10:08 GMT 2014Wed Oct 01 13:10:08 GMT 2014 //help build the article url //build the article url Why can I not automatically boot into an OS version that has been marked as FAILED?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycanInotautomaticallybootintoanOSversionthathasbeenmarkedasFAILEDWed Oct 01 13:10:06 GMT 2014Wed Oct 01 13:10:06 GMT 2014 //help build the article url //build the article url Why are Youtube channels and users reported as "Youtube" instead of Categories defined by the Youtube Content Filter database?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareYoutubechannelsandusersreportedasYoutubeinsteadofCategoriesdefinedbytheYoutubeContentFilterdatabaseWed Oct 01 13:10:05 GMT 2014Wed Oct 01 13:10:05 GMT 2014 //help build the article url //build the article url Why are updates for iTunes are not working while accessing through the Apple Store application?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareupdatesforiTunesarenotworkingwhileaccessingthroughtheAppleStoreapplicationWed Oct 01 13:10:05 GMT 2014Wed Oct 01 13:10:05 GMT 2014 //help build the article url //build the article url Why are unauthorized users being authenticated as DOMAIN\guest with IWA?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareunauthorizedusersbeingauthenticatedasDOMAINguestwithIWAWed Oct 01 13:10:05 GMT 2014Wed Oct 01 13:10:05 GMT 2014 //help build the article url //build the article url Why are there input errors found when viewing interface statistics on the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarethereinputerrorsfoundwhenviewinginterfacestatisticsontheProxySGWed Oct 01 13:10:04 GMT 2014Wed Oct 01 13:10:04 GMT 2014 //help build the article url //build the article url Why are the logs in the access logging utility broken into multiple lines?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarethelogsintheaccessloggingutilitybrokenintomultiplelinesWed Oct 01 13:10:03 GMT 2014Wed Oct 01 13:10:03 GMT 2014 //help build the article url //build the article url Why are the content filter categories in the ProxySG access logs sometimes in brackets?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarethecontentfiltercategoriesintheProxySGaccesslogssometimesinbracketsWed Oct 01 13:10:02 GMT 2014Wed Oct 01 13:10:02 GMT 2014 //help build the article url //build the article url Why are the cached pages for bing.com and yahoo.com not properly categorized in Blue Coat Web Filter (BCWF)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarethecachedpagesforbingcomandyahoocomnotproperlycategorizedinBlueCoatWebFilterBCWFWed Oct 01 13:10:02 GMT 2014Wed Oct 01 13:10:02 GMT 2014 //help build the article url //build the article url Why are services not appearing in the ProxySG management console GUI?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareservicesnotappearingintheProxySGmanagementconsoleGUIWed Oct 01 13:10:01 GMT 2014Wed Oct 01 13:10:01 GMT 2014 //help build the article url //build the article url Why are server responses no longer re-written when using Two Way URL Rewrites, after upgrading from SGOS 5.4.4.x?http://bluecoat.force.com/knowledgebase/articles/Solution/Whyareserverresponsesnolongerre-writtenwhenusingTwoWayURLRewritesafterupgradingfromSGOS544xWed Oct 01 13:10:01 GMT 2014Wed Oct 01 13:10:01 GMT 2014 //help build the article url //build the article url Why are ProxySG Health Checks are included in the ICAP files scanned statistics on ProxyAV?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareProxySGHealthChecksareincludedintheICAPfilesscannedstatisticsonProxyAVWed Oct 01 13:10:00 GMT 2014Wed Oct 01 13:10:00 GMT 2014 //help build the article url //build the article url Why are certain requests are referenced as tcp:// instead of https:// in the Access Log?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarecertainrequestsarereferencedastcpinsteadofhttpsintheAccessLogWed Oct 01 13:09:55 GMT 2014Wed Oct 01 13:09:55 GMT 2014 //help build the article url //build the article url Why am I Unable to stream video when using RealPlayer 11 Build 6.0.14.74?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIUnabletostreamvideowhenusingRealPlayer11Build601474Wed Oct 01 13:09:54 GMT 2014Wed Oct 01 13:09:54 GMT 2014 //help build the article url //build the article url Why am I unable to see the User/Group setting in ProxyClient Web filtering?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIunabletoseetheUserGroupsettinginProxyClientWebfilteringWed Oct 01 13:09:54 GMT 2014Wed Oct 01 13:09:54 GMT 2014 //help build the article url //build the article url Why am I unable to logout from the ProxySG Web-Console?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIunabletologoutfromtheProxySGWeb-ConsoleWed Oct 01 13:09:53 GMT 2014Wed Oct 01 13:09:53 GMT 2014