enknowledgebase - datacategory - Reporterhttp://bluecoat.force.com/knowledgebase/ //link to the public knowledge base Mon Sep 12 20:50:40 GMT 2016 Mon Sep 12 20:50:40 GMT 2016 //help build the article url //build the article url How do I add the destination/server IP (R-IP) Field to a Reporter Database?Describes how to report on a destination IP address.http://bluecoat.force.com/knowledgebase/articles/Solution/000010130Fri Sep 09 22:28:23 GMT 2016Fri Sep 09 22:28:23 GMT 2016 //help build the article url //build the article url How to back up Reporter 10.x VAProvides a workaround procedure to back up a Reporter 10.x configuration.http://bluecoat.force.com/knowledgebase/articles/Solution/000032285Wed Sep 07 20:49:34 GMT 2016Wed Sep 07 20:49:34 GMT 2016 //help build the article url //build the article url How to create a database on Blue Coat Reporter? (9.x)This article describes the database structure for Reporter 9.x.http://bluecoat.force.com/knowledgebase/articles/Solution/000011055Mon Aug 22 18:28:28 GMT 2016Mon Aug 22 18:28:28 GMT 2016 //help build the article url //build the article url How to Troubleshoot HTTP/HTTPS Sessions With FiddlerThis article describes basic steps to get started to capture with fiddler4. Include video "Getting Started with Fiddler" from the respective developer.http://bluecoat.force.com/knowledgebase/articles/Solution/000032171Wed Aug 17 18:10:31 GMT 2016Wed Aug 17 18:10:31 GMT 2016 //help build the article url //build the article url Product Change Notice - S500 Front PanelSymantec has implemented a change to the S500 platform front panel, adding visual aids to improve customer usability. Two icons have been added to the front panel to help customers identify the Power and System Management LEDs without having to reference the platform documentation.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000032166Mon Aug 15 22:34:55 GMT 2016Mon Aug 15 22:34:55 GMT 2016 //help build the article url //build the article url How to collect information for Blue Coat Value Review AssessmentsThis document provides all the necessary information and script to collect information to be used during Blue Coat Value Review Assessmentshttp://bluecoat.force.com/knowledgebase/articles/Solution/000029525Fri Aug 12 11:29:32 GMT 2016Fri Aug 12 11:29:32 GMT 2016 //help build the article url //build the article url [Reporter] How can I add more indexed pairs or triplets to a database?This is an advanced user task. The article describes how indexed pairs and triplets function within a database. Understanding this behavior assists you with your customizations.http://bluecoat.force.com/knowledgebase/articles/Solution/000009715Thu Jul 21 21:46:15 GMT 2016Thu Jul 21 21:46:15 GMT 2016 //help build the article url //build the article url Reporter claims less disk space available than is actaully available on the serverReporter shows less hard disk space than is physically available to ithttp://bluecoat.force.com/knowledgebase/articles/Solution/000031392Wed Jul 06 08:23:44 GMT 2016Wed Jul 06 08:23:44 GMT 2016 //help build the article url //build the article url Reporter 9.x: Japanese language PDF export workaround.This article provides a workaround for the current Reporter 9 Japanese PDF export limitation.http://bluecoat.force.com/knowledgebase/articles/Solution/000031307Tue Jul 05 20:04:20 GMT 2016Tue Jul 05 20:04:20 GMT 2016 //help build the article url //build the article url Reporter locks up intermittently.Is there something I can check when Reporter locks up?http://bluecoat.force.com/knowledgebase/articles/Solution/000021532Tue Jun 14 22:24:31 GMT 2016Tue Jun 14 22:24:31 GMT 2016 //help build the article url //build the article url Can I move the schedule.cfg file from one Reporter install to another Reporter instance?Cannot move schedule.cfg file between installations unless you are able to modify the tagging.http://bluecoat.force.com/knowledgebase/articles/Solution/000008346Tue Jun 14 22:16:49 GMT 2016Tue Jun 14 22:16:49 GMT 2016 //help build the article url //build the article url The ProxySG access logs show that some blocked categories were allowedYou notice that some categories were allowed despite policy set to block them.http://bluecoat.force.com/knowledgebase/articles/Solution/000013939Tue Jun 14 22:11:49 GMT 2016Tue Jun 14 22:11:49 GMT 2016 //help build the article url //build the article url (Cloud) How to create a monthly report of all authenticated users on all devices.This article describes how to create and schedule a monthly report with specific criteria and further customize the report is criteria is available.http://bluecoat.force.com/knowledgebase/articles/Solution/000031287Wed Jun 01 22:29:07 GMT 2016Wed Jun 01 22:29:07 GMT 2016 //help build the article url //build the article url What are some helpful Linux commands to use, monitor, and troubleshoot with, when running Reporter on Linux?Helpful Reporter Linux commands.http://bluecoat.force.com/knowledgebase/articles/Solution/000014647Wed May 25 17:18:18 GMT 2016Wed May 25 17:18:18 GMT 2016 //help build the article url //build the article url What is the "is in file" filter in Reporter?If there is a requirement to include numbers of criteria as report filter, use "is in file" as the filter option.http://bluecoat.force.com/knowledgebase/articles/Solution/000031043Mon May 16 22:05:51 GMT 2016Mon May 16 22:05:51 GMT 2016 //help build the article url //build the article url Can I upgrade my Reporter version 9 to 10 with my Reporter version 9 license?Can I upgrade my Reporter version 9 to 10 with my Reporter version 9 license?http://bluecoat.force.com/knowledgebase/articles/Solution/000031084Mon May 16 22:00:23 GMT 2016Mon May 16 22:00:23 GMT 2016 //help build the article url //build the article url Restoring Custom ReportsYou have rebuilt your Reporter v9.4 or v9.5 server, or have preformed a complete re-installation of Reporter, but have backed up your old Reporter configuration files and want to restore your custom reports.http://bluecoat.force.com/knowledgebase/articles/Solution/000030352Thu Apr 28 21:19:26 GMT 2016Thu Apr 28 21:19:26 GMT 2016 //help build the article url //build the article url How to create a self-signed SSL Certificate using OpenSSL for Reporter 9.xThis article explains how to create a self-signed SSL Certificate using OpenSSL for Reporter 9.x in Microsoft Windows.http://bluecoat.force.com/knowledgebase/articles/Solution/000011096Thu Apr 28 20:28:26 GMT 2016Thu Apr 28 20:28:26 GMT 2016 //help build the article url //build the article url Reporter does not indicate report suddenly when login by "user" permission.Your managed Reporter clients receive "Welcome to Reporter" message: "In order to view reports in Reporter, your system administrator must set up a role for you to have access to a loaded database. Please contact your administrator" And they can not see report. How do I help these users as Administrator ?http://bluecoat.force.com/knowledgebase/articles/Solution/000030828Thu Apr 28 20:01:28 GMT 2016Thu Apr 28 20:01:28 GMT 2016 //help build the article url //build the article url Obtaining a Blue Coat Reporter Enterprise licenseObtaining a Blue Coat Reporter Enterprise license.http://bluecoat.force.com/knowledgebase/articles/Solution/000012505Thu Apr 07 17:11:18 GMT 2016Thu Apr 07 17:11:18 GMT 2016 //help build the article url //build the article url Can I search for a URL in Reporter?In Reporter 8.x, I was able to configure a Custom Report to show the URL. How do I do this with Reporter 9.x?http://bluecoat.force.com/knowledgebase/articles/Solution/000008348Thu Apr 07 17:09:49 GMT 2016Thu Apr 07 17:09:49 GMT 2016 //help build the article url //build the article url Reporter 10.1.4 (GA)http://bluecoat.force.com/knowledgebase/articles/Product_Information/000030226Wed Mar 23 21:07:53 GMT 2016Wed Mar 23 21:07:53 GMT 2016 //help build the article url //build the article url Reporter 9 service still visible in services.msc after uninstall and reboot.The Blue Coat Reporter 9 service is still visible in Windows services.msc (Control Panel\All Control Panel Items\Administrative Tools\services.msc) after uninstalling and rebooting.http://bluecoat.force.com/knowledgebase/articles/Solution/000029685Wed Mar 09 22:36:48 GMT 2016Wed Mar 09 22:36:48 GMT 2016 //help build the article url //build the article url How to re-generate Reporter v9 Default CertificateThis article explains how to re-generate default certificate for Reporter version 9.http://bluecoat.force.com/knowledgebase/articles/Solution/000029725Wed Mar 09 22:29:19 GMT 2016Wed Mar 09 22:29:19 GMT 2016 //help build the article url //build the article url Protocol version error display when access Reporter UI used by TLSv1 and TLSv1.1.Reporter return error of "TLS Record layer: Alert(Level: Fatal, Description: Protocol version)" for Client if they connect TLS1.1 or earlier version.http://bluecoat.force.com/knowledgebase/articles/Solution/000029415Wed Jan 20 08:58:06 GMT 2016Wed Jan 20 08:58:06 GMT 2016 //help build the article url //build the article url Reporter 10.1.3Blue Coat released Reporter 10.1.3 on December 7, 2015.http://bluecoat.force.com/knowledgebase/articles/Product_Information/Reporter-10-1-3Mon Dec 07 23:58:23 GMT 2015Mon Dec 07 23:58:23 GMT 2015 //help build the article url //build the article url Reporter 10.1.2 GAInitial GA of the new Reporter 10.x product.http://bluecoat.force.com/knowledgebase/articles/Product_Information/Reporter-10-1-2-GAThu Nov 05 00:38:19 GMT 2015Thu Nov 05 00:38:19 GMT 2015 //help build the article url //build the article url The slot 1 NIC ports show "no link" from the CLI on the RP-S500 appliancehttp://bluecoat.force.com/knowledgebase/articles/Solution/000027437Wed Nov 04 22:16:06 GMT 2015Wed Nov 04 22:16:06 GMT 2015 //help build the article url //build the article url Reporter system event log showing "Skipping busy FTP log source file ..."http://bluecoat.force.com/knowledgebase/articles/Solution/000028325Thu Oct 29 11:35:42 GMT 2015Thu Oct 29 11:35:42 GMT 2015 //help build the article url //build the article url Can I install/run Reporter on an HPC?http://bluecoat.force.com/knowledgebase/articles/Solution/Can-we-install-run-reporter-on-an-HPCTue Oct 27 20:17:26 GMT 2015Tue Oct 27 20:17:26 GMT 2015 //help build the article url //build the article url Unable to login into Reporter after upgrading to version 9.5When upgrading to 9.5 users find they are no longer able to log into Reporter. This is typically seen on Linux servers but can also be found on windows servershttp://bluecoat.force.com/knowledgebase/articles/Solution/000027408Tue Sep 01 09:42:20 GMT 2015Tue Sep 01 09:42:20 GMT 2015 //help build the article url //build the article url How to disable SSLv3 on Reporter 9.5.xhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-disable-SSLv3-on-Reporter-9-5-xWed Aug 12 17:11:18 GMT 2015Wed Aug 12 17:11:18 GMT 2015 //help build the article url //build the article url In Reporter, version 9.x, what do the statistics "Cache Bytes" and "Total Bytes" mean?http://bluecoat.force.com/knowledgebase/articles/Solution/InReporterversion9xwhatdoesthestatistic-CacheBytes-meanMon Jul 06 18:23:24 GMT 2015Mon Jul 06 18:23:24 GMT 2015 //help build the article url //build the article url The memory, CPU power, and disk space required to run Blue Coat Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/ThememoryCPUpoweranddiskspacerequiredtorunBlueCoatReporterMon Jul 06 13:25:33 GMT 2015Mon Jul 06 13:25:33 GMT 2015 //help build the article url //build the article url "system' failed to execute the 'df' command" error seen in Reporter bcreporter.out"system' failed to execute the 'df' command" messages seen in bcreporter.outhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024537Thu May 21 14:45:36 GMT 2015Thu May 21 14:45:36 GMT 2015 //help build the article url //build the article url Reporter 9 shows no data with custom log formathttp://bluecoat.force.com/knowledgebase/articles/Solution/Reporter9showsnodatawithcustomlogformatMon May 11 12:43:33 GMT 2015Mon May 11 12:43:33 GMT 2015 //help build the article url //build the article url What are the types of usernames Reporter can accept in a Access Log?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethetypesofusernamesReportercanacceptinaAccessLogMon May 11 12:42:11 GMT 2015Mon May 11 12:42:11 GMT 2015 //help build the article url //build the article url Can we identify which data came from which ProxySG appliance in Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/CanweidentifywhichdatacamefromwhichProxySGapplianceinReporterThu Apr 23 18:15:49 GMT 2015Thu Apr 23 18:15:49 GMT 2015 //help build the article url //build the article url I receive error while upgrading or installing ReporterThe 'This installation package is not supported by this processor type. Contact your product vendor.' occurs when I attempt to install or upgrade Reporter.http://bluecoat.force.com/knowledgebase/articles/Solution/I-am-getting-error-while-upgrade-or-installing-ReporterMon Apr 06 20:40:03 GMT 2015Mon Apr 06 20:40:03 GMT 2015 //help build the article url //build the article url How does Reporter 9 calculate available memory?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesReporter9calculateavailablememoryMon Apr 06 20:33:26 GMT 2015Mon Apr 06 20:33:26 GMT 2015 //help build the article url //build the article url How to Prevent Reporter Database Corruption During Windows Server Shutdownshttp://bluecoat.force.com/knowledgebase/articles/Solution/000024388Tue Mar 31 16:20:06 GMT 2015Tue Mar 31 16:20:06 GMT 2015 //help build the article url //build the article url How to schedule Reporter report to be sent via emailhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024134Mon Mar 30 13:13:58 GMT 2015Mon Mar 30 13:13:58 GMT 2015 //help build the article url //build the article url Not able to view network map drive from ReporterFrom Reporter GUI, I am not able to configure log-source or database location with network map drive.http://bluecoat.force.com/knowledgebase/articles/Solution/Not-able-to-view-network-map-drive-from-ReporterFri Mar 27 21:49:47 GMT 2015Fri Mar 27 21:49:47 GMT 2015 //help build the article url //build the article url Reporter v.9.5New release of the Blue Coat Reporter product.http://bluecoat.force.com/knowledgebase/articles/Product_Information/Reporter-v-9-5Thu Mar 26 17:25:21 GMT 2015Thu Mar 26 17:25:21 GMT 2015 //help build the article url //build the article url Configuring access logging on the ProxySG to an FTP server and to Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/ConfiguringaccessloggingontheProxySGtoanFTPserverandtoReporterTue Mar 03 23:28:06 GMT 2015Tue Mar 03 23:28:06 GMT 2015 //help build the article url //build the article url Is there an option to enable Network Time Protocol (NTP) feature in Reporter?Is there an option to enable Network Time Protocol (NTP) feature in Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/000023065Fri Jan 30 22:37:12 GMT 2015Fri Jan 30 22:37:12 GMT 2015 //help build the article url //build the article url What type of authentication Realm ( LDAP, or IWA) is supported by Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhattypeofauthenticationRealmLDAPorIWAissupportedbyReporterFri Jan 30 18:56:06 GMT 2015Fri Jan 30 18:56:06 GMT 2015 //help build the article url //build the article url How to configure Reporter to send schedule reports by emailhttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-configure-Reporter-to-send-schedule-reports-by-emailMon Jan 19 18:09:30 GMT 2015Mon Jan 19 18:09:30 GMT 2015 //help build the article url //build the article url How to delete archived reports on Reporter without GUI accesshttp://bluecoat.force.com/knowledgebase/articles/Solution/How-to-delete-archived-reports-on-Reporter-without-GUI-accessMon Jan 19 17:22:19 GMT 2015Mon Jan 19 17:22:19 GMT 2015 //help build the article url //build the article url How do I fix the time discrepancy for scheduled reports in Reporter-VA?http://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-fix-the-time-discrepancy-for-scheduled-reports-in-Reporter-VAFri Jan 16 23:13:04 GMT 2015Fri Jan 16 23:13:04 GMT 2015 //help build the article url //build the article url When is the configured alternate FTP server used to upload access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenistheconfiguredalternateFTPserverusedtouploadaccesslogsSat Jan 10 00:19:26 GMT 2015Sat Jan 10 00:19:26 GMT 2015 //help build the article url //build the article url What happens to Access Logs on the ProxySG appliance after I set up the Upload Client to send log files to an FTP Server?http://bluecoat.force.com/knowledgebase/articles/Solution/What-happens-to-my-Access-Logs-on-the-Proxy-after-I-have-setup-the-Upload-Client-to-send-log-files-to-an-FTP-ServerFri Jan 09 16:13:15 GMT 2015Fri Jan 09 16:13:15 GMT 2015 //help build the article url //build the article url Reporter couldn't load database by physical memory limit errorhttp://bluecoat.force.com/knowledgebase/articles/Solution/ReportercouldntloaddatabasebyphysicalmemorylimiterrorThu Dec 11 21:04:42 GMT 2014Thu Dec 11 21:04:42 GMT 2014 //help build the article url //build the article url How does Reporter 9.1 calculate browse?http://bluecoat.force.com/knowledgebase/articles/Solution/IunderstandReporter91usesadifferentalgorithmtocalculatebrowsetimethanthe8XversioncanyoutellmewhatitisWed Dec 10 23:05:02 GMT 2014Wed Dec 10 23:05:02 GMT 2014 //help build the article url //build the article url What are the required Main HTTP(s) access log fields for optimal performance using Blue Coat Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/What-are-the-required-Main-HTTP-s-access-log-fields-for-optimal-performance-using-Blue-Coat-ReporterWed Dec 10 22:56:39 GMT 2014Wed Dec 10 22:56:39 GMT 2014 //help build the article url //build the article url How to use the new ISO download to install Reporter 9.3.2.1 in a virtual environment.http://bluecoat.force.com/knowledgebase/articles/Solution/000011541Wed Dec 10 18:53:14 GMT 2014Wed Dec 10 18:53:14 GMT 2014 //help build the article url //build the article url Does Reporter support unicode ( UTF-8) in usernames, or groups, it finds in LDAP?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesReportersupportunicodeUTF-8inusernamesorgroupsitfindsinLDAPThu Oct 30 15:06:42 GMT 2014Thu Oct 30 15:06:42 GMT 2014 //help build the article url //build the article url Setting up an LDAP realm in Reporter 9.Xhttp://bluecoat.force.com/knowledgebase/articles/Solution/SettingupanLDAPrealminReporter9XThu Oct 30 15:04:39 GMT 2014Thu Oct 30 15:04:39 GMT 2014 //help build the article url //build the article url When I am creating a Reporter, LDAP Realm, what do the three attributes mean?http://bluecoat.force.com/knowledgebase/articles/Solution/When-I-am-creating-a-Reporter-LDAP-Realm-what-do-the-three-attributes-meanThu Oct 30 15:00:10 GMT 2014Thu Oct 30 15:00:10 GMT 2014 //help build the article url //build the article url Upgrading the 32-bit version of Reporter to 64-bithttp://bluecoat.force.com/knowledgebase/articles/Solution/Upgradingthe32-bitversionofReporterto64-bitThu Oct 30 14:39:35 GMT 2014Thu Oct 30 14:39:35 GMT 2014 //help build the article url //build the article url How do the "reports to", "self" , and "Live Group" filter criteria match users you in your database?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdothereportstoselfandLiveGroupfiltercriteriamatchusersyouinyourdatabaseThu Oct 30 14:35:32 GMT 2014Thu Oct 30 14:35:32 GMT 2014 //help build the article url //build the article url How do you setup nested groups in Reporter, version 9.2.x?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyousetupnestedgroupsinReporterversion92xThu Oct 30 14:17:29 GMT 2014Thu Oct 30 14:17:29 GMT 2014 //help build the article url //build the article url Why does the verdict list in Reporter change from time to time?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheverdictlistinReporterchangefromtimetotimeThu Oct 30 14:15:45 GMT 2014Thu Oct 30 14:15:45 GMT 2014 //help build the article url //build the article url Can Blue Coat Reporter Manage my access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/CanBlueCoatReporterManagemyaccesslogsThu Oct 30 14:07:46 GMT 2014Thu Oct 30 14:07:46 GMT 2014 //help build the article url //build the article url How does Reporter identify if clients have attemped to vist malware websites or download virus files?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesReporteridentifyifclientshaveattempedtovistmalwarewebsitesordownloadvirusfilesThu Oct 30 14:03:16 GMT 2014Thu Oct 30 14:03:16 GMT 2014 //help build the article url //build the article url Reporter Database Expire Not Deleting Fileshttp://bluecoat.force.com/knowledgebase/articles/Solution/Reporter-Database-Expire-Not-Deleting-FilesThu Oct 09 17:16:16 GMT 2014Thu Oct 09 17:16:16 GMT 2014 //help build the article url //build the article url What are some tips for reading the Reporter journal files?http://bluecoat.force.com/knowledgebase/articles/Solution/WhataresometipsforreadingtheReporterjournalfilesThu Oct 02 13:54:08 GMT 2014Thu Oct 02 13:54:08 GMT 2014 //help build the article url //build the article url You want to know which Linux versions are supportedhttp://bluecoat.force.com/knowledgebase/articles/Solution/YouwanttoknowwhichLinuxversionsaresupportedWed Oct 01 13:12:10 GMT 2014Wed Oct 01 13:12:10 GMT 2014 //help build the article url //build the article url x-duration log field is blank for Windows Media streamshttp://bluecoat.force.com/knowledgebase/articles/Solution/x-durationlogfieldisblankforWindowsMediastreamsWed Oct 01 13:11:56 GMT 2014Wed Oct 01 13:11:56 GMT 2014 //help build the article url //build the article url With Reporter version 9.2.3.1 I'm only allowed to download 100000 rowshttp://bluecoat.force.com/knowledgebase/articles/Solution/WithReporterversion9231Imonlyallowedtodownload100000rowsWed Oct 01 13:11:53 GMT 2014Wed Oct 01 13:11:53 GMT 2014 //help build the article url //build the article url Within Reporter, the pie chart on some reports doesn't always appear in Firefoxhttp://bluecoat.force.com/knowledgebase/articles/Solution/WithinReporterthepiechartonsomereportsdoesntalwaysappearinFirefoxWed Oct 01 13:11:52 GMT 2014Wed Oct 01 13:11:52 GMT 2014 //help build the article url //build the article url Windows 2003 server event logs show "The parameter is incorrect" while running BCAAA and Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/Windows2003servereventlogsshowTheparameterisincorrectwhilerunningBCAAAandReporterWed Oct 01 13:11:47 GMT 2014Wed Oct 01 13:11:47 GMT 2014 //help build the article url //build the article url Why your Reporter top users report shows a "-" as a user namehttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyyourReportertopusersreportshowsa-asausernameWed Oct 01 13:11:45 GMT 2014Wed Oct 01 13:11:45 GMT 2014 //help build the article url //build the article url Why is there "No User" in the username in the reports generated?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthereNoUserintheusernameinthereportsgeneratedWed Oct 01 13:11:35 GMT 2014Wed Oct 01 13:11:35 GMT 2014 //help build the article url //build the article url Why is the list of agents in the Virtual Policy Manager on the ProxySG shorter than the list on the Reporter filtering pagehttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthelistofagentsintheVirtualPolicyManagerontheProxySGshorterthanthelistontheReporterfilteringpageWed Oct 01 13:11:30 GMT 2014Wed Oct 01 13:11:30 GMT 2014 //help build the article url //build the article url Why is Reporter is taking up most/all available resources?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisReporteristakingupmostallavailableresourcesWed Oct 01 13:11:26 GMT 2014Wed Oct 01 13:11:26 GMT 2014 //help build the article url //build the article url Why is only HTTP in your logs when the ProxySG intercepts the calls and changes them to HTTPS?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisonlyHTTPinyourlogswhentheProxySGinterceptsthecallsandchangesthemtoHTTPSWed Oct 01 13:11:24 GMT 2014Wed Oct 01 13:11:24 GMT 2014 //help build the article url //build the article url Why do my ProxySG access logs and Reporter reports show a pending status instead of a content rating?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydomyProxySGaccesslogsandReporterreportsshowapendingstatusinsteadofacontentratingWed Oct 01 13:11:05 GMT 2014Wed Oct 01 13:11:05 GMT 2014 //help build the article url //build the article url Why do I see Bytes Received in my Denied Sites report?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIseeBytesReceivedinmyDeniedSitesreportWed Oct 01 13:10:59 GMT 2014Wed Oct 01 13:10:59 GMT 2014 //help build the article url //build the article url Why does my ProxySG access logs show many requests for http://www.msftncsi.com/ncsi.txt?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyProxySGaccesslogsshowmanyrequestsforhttpwwwmsftncsicomncsitxtWed Oct 01 13:10:26 GMT 2014Wed Oct 01 13:10:26 GMT 2014 //help build the article url //build the article url Why can't I add browse time to a custom Reporter report?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIaddbrowsetimetoacustomReporterreportWed Oct 01 13:10:09 GMT 2014Wed Oct 01 13:10:09 GMT 2014 //help build the article url //build the article url Why can't I access the Management Console on port 8081 in Reporter 9.3?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIaccesstheManagementConsoleonport8081inReporter93Wed Oct 01 13:10:08 GMT 2014Wed Oct 01 13:10:08 GMT 2014 //help build the article url //build the article url Why are some reports showing a browse time of zero?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyaresomereportsshowingabrowsetimeofzeroWed Oct 01 13:10:01 GMT 2014Wed Oct 01 13:10:01 GMT 2014 //help build the article url //build the article url Which field in the access log captures the user Display Name or the full name for LDAP users?http://bluecoat.force.com/knowledgebase/articles/Solution/WhichfieldintheaccesslogcapturestheuserDisplayNameorthefullnameforLDAPusersWed Oct 01 13:09:35 GMT 2014Wed Oct 01 13:09:35 GMT 2014 //help build the article url //build the article url Where do I find Blue Coat's technical training calendar for my country or region?http://bluecoat.force.com/knowledgebase/articles/Solution/WheredoIfindBlueCoatstechnicaltrainingcalendarformycountryorregionWed Oct 01 13:09:28 GMT 2014Wed Oct 01 13:09:28 GMT 2014 //help build the article url //build the article url When viewing Reporter PDF reports on LINUX, the top of the reports are cut offhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhenviewingReporterPDFreportsonLINUXthetopofthereportsarecutoffWed Oct 01 13:09:19 GMT 2014Wed Oct 01 13:09:19 GMT 2014 //help build the article url //build the article url When I run the Reporter diagnositics, I see this error against the missing curl libraryhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhenIruntheReporterdiagnositicsIseethiserroragainstthemissingcurllibraryWed Oct 01 13:09:06 GMT 2014Wed Oct 01 13:09:06 GMT 2014 //help build the article url //build the article url When I export my Reports to the PDF format, the graphs never show more than 25 rows for the values. Is this expected behavior?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenIexportmyReportstothePDFformatthegraphsnevershowmorethan25rowsforthevaluesIsthisexpectedbehaviorWed Oct 01 13:09:04 GMT 2014Wed Oct 01 13:09:04 GMT 2014 //help build the article url //build the article url When a new LDAP user is created on the reporter and try to view the reports will get a non-meaningful data.http://bluecoat.force.com/knowledgebase/articles/Solution/WhenanewLDAPuseriscreatedonthereporterandtrytoviewthereportswillgetanon-meaningfuldataWed Oct 01 13:08:56 GMT 2014Wed Oct 01 13:08:56 GMT 2014 //help build the article url //build the article url What version or versions of SSL are supported on Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatversionorversionsofSSLaresupportedonReporterWed Oct 01 13:08:53 GMT 2014Wed Oct 01 13:08:53 GMT 2014 //help build the article url //build the article url What is the recommend way to stop reporter service for Server Maintenance?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistherecommendwaytostopreporterserviceforServerMaintenanceWed Oct 01 13:08:25 GMT 2014Wed Oct 01 13:08:25 GMT 2014 //help build the article url //build the article url What is the maximum report name I can use?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthemaximumreportnameIcanuseWed Oct 01 13:08:19 GMT 2014Wed Oct 01 13:08:19 GMT 2014 //help build the article url //build the article url What is the Hardware Requirement for Reporter 9.4?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheHardwareRequirementforReporter94Wed Oct 01 13:08:11 GMT 2014Wed Oct 01 13:08:11 GMT 2014 //help build the article url //build the article url What is the best platform to run Blue Coat Reporter on?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthebestplatformtorunBlueCoatReporteronWed Oct 01 13:07:58 GMT 2014Wed Oct 01 13:07:58 GMT 2014 //help build the article url //build the article url What is browse time is and how it is calculated in Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisbrowsetimeisandhowitiscalculatedinReporterWed Oct 01 13:07:46 GMT 2014Wed Oct 01 13:07:46 GMT 2014 //help build the article url //build the article url What happens if you do not configure the e-mail settings for your SMTP server within Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/Whathappensifyoudonotconfigurethee-mailsettingsforyourSMTPserverwithinReporterWed Oct 01 13:07:34 GMT 2014Wed Oct 01 13:07:34 GMT 2014 //help build the article url //build the article url What do the fields cs-bytes and sc-bytes mean in a log file?http://bluecoat.force.com/knowledgebase/articles/Solution/Whatdothefieldscs-bytesandsc-bytesmeaninalogfileWed Oct 01 13:07:25 GMT 2014Wed Oct 01 13:07:25 GMT 2014 //help build the article url //build the article url What Does the Reporter Filter Date Range in brackets () Represent?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatDoestheReporterFilterDateRangeinbracketsRepresentWed Oct 01 13:07:19 GMT 2014Wed Oct 01 13:07:19 GMT 2014 //help build the article url //build the article url What does the "Failed to read update data from URL. Got CURL error '7'" error mean?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoestheFailedtoreadupdatedatafromURLGotCURLerror7errormeanWed Oct 01 13:07:17 GMT 2014Wed Oct 01 13:07:17 GMT 2014 //help build the article url //build the article url What conditions Reporter looks for in the log file to determine a visit to a site has been deniedhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatconditionsReporterlooksforinthelogfiletodetermineavisittoasitehasbeendeniedWed Oct 01 13:07:00 GMT 2014Wed Oct 01 13:07:00 GMT 2014 //help build the article url //build the article url What are the training formats for Blue Coat Technical Training?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethetrainingformatsforBlueCoatTechnicalTrainingWed Oct 01 13:06:55 GMT 2014Wed Oct 01 13:06:55 GMT 2014 //help build the article url //build the article url What are the configuration files needed to diagnose a LDAP rights problem with Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/WhataretheconfigurationfilesneededtodiagnoseaLDAPrightsproblemwithReporterWed Oct 01 13:06:41 GMT 2014Wed Oct 01 13:06:41 GMT 2014 //help build the article url //build the article url What antivirus exclusions are needed for AV scanners running on the Blue Coat Reporter serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatantivirusexclusionsareneededforAVscannersrunningontheBlueCoatReporterserverWed Oct 01 13:06:33 GMT 2014Wed Oct 01 13:06:33 GMT 2014 //help build the article url //build the article url Using the LDP utility to determine the correct bind account’s DN (Distinguished Name) - for ProxySG and Reporter configuration purposes.http://bluecoat.force.com/knowledgebase/articles/Solution/UsingtheLDPutilitytodeterminethecorrectbindaccountsDNDistinguishedName-forProxySGandReporterconfigurationpurposesWed Oct 01 13:06:08 GMT 2014Wed Oct 01 13:06:08 GMT 2014 //help build the article url //build the article url Using a SQL database instead of the proprietary database Reporter useshttp://bluecoat.force.com/knowledgebase/articles/Solution/UsingaSQLdatabaseinsteadoftheproprietarydatabaseReporterusesWed Oct 01 13:05:58 GMT 2014Wed Oct 01 13:05:58 GMT 2014 //help build the article url //build the article url Upgrading to Reporter, version 9.3.x, causes the service not to start.http://bluecoat.force.com/knowledgebase/articles/Solution/UpgradingtoReporterversion93xcausestheservicenottostartWed Oct 01 13:05:43 GMT 2014Wed Oct 01 13:05:43 GMT 2014 //help build the article url //build the article url Unable to investigate a user's activity because Reporter data is missinghttp://bluecoat.force.com/knowledgebase/articles/Solution/UnabletoinvestigateausersactivitybecauseReporterdataismissingWed Oct 01 13:05:20 GMT 2014Wed Oct 01 13:05:20 GMT 2014 //help build the article url //build the article url Unable to filter streaming logs for the field cs-usernamehttp://bluecoat.force.com/knowledgebase/articles/Solution/Unabletofilterstreaminglogsforthefieldcs-usernameWed Oct 01 13:05:17 GMT 2014Wed Oct 01 13:05:17 GMT 2014 //help build the article url //build the article url Unable to configure an AD group in a Blue Coat Reporter rolehttp://bluecoat.force.com/knowledgebase/articles/Solution/UnabletoconfigureanADgroupinaBlueCoatReporterroleWed Oct 01 13:05:10 GMT 2014Wed Oct 01 13:05:10 GMT 2014 //help build the article url //build the article url The "Video Usage" Report in Reporter 9.3.x does not display any data?http://bluecoat.force.com/knowledgebase/articles/Solution/TheVideoUsageReportinReporter93xdoesnotdisplayanydataWed Oct 01 13:04:40 GMT 2014Wed Oct 01 13:04:40 GMT 2014 //help build the article url //build the article url The roles tab no longer appears or has an 'error on page' messagehttp://bluecoat.force.com/knowledgebase/articles/Solution/TherolestabnolongerappearsorhasanerroronpagemessageWed Oct 01 13:04:34 GMT 2014Wed Oct 01 13:04:34 GMT 2014 //help build the article url //build the article url The Reporter Dashboard, Filter and Roles pages are blankhttp://bluecoat.force.com/knowledgebase/articles/Solution/TheReporterDashboardFilterandRolespagesareblankWed Oct 01 13:04:33 GMT 2014Wed Oct 01 13:04:33 GMT 2014 //help build the article url //build the article url The recommended file system for running Reporter on LINUXhttp://bluecoat.force.com/knowledgebase/articles/Solution/TherecommendedfilesystemforrunningReporteronLINUXWed Oct 01 13:04:32 GMT 2014Wed Oct 01 13:04:32 GMT 2014 //help build the article url //build the article url The maximum number of roles and users allowedhttp://bluecoat.force.com/knowledgebase/articles/Solution/ThemaximumnumberofrolesandusersallowedWed Oct 01 13:04:20 GMT 2014Wed Oct 01 13:04:20 GMT 2014 //help build the article url //build the article url The different protocols (TCP, SSL and HTTPS) that appear in Reporter reportshttp://bluecoat.force.com/knowledgebase/articles/Solution/ThedifferentprotocolsTCPSSLandHTTPSthatappearinReporterreportsWed Oct 01 13:04:13 GMT 2014Wed Oct 01 13:04:13 GMT 2014 //help build the article url //build the article url The differences between page views and requests in Reporter versions.a detailed explanation on the differences between page views and requests as seen in reporter 8.x and 9.xhttp://bluecoat.force.com/knowledgebase/articles/Solution/ThedifferencesbetweenpageviewsandrequestsinReporterversionsWed Oct 01 13:04:13 GMT 2014Wed Oct 01 13:04:13 GMT 2014 //help build the article url //build the article url The biggest log file size Reporter can handlehttp://bluecoat.force.com/knowledgebase/articles/Solution/ThebiggestlogfilesizeReportercanhandleWed Oct 01 13:04:05 GMT 2014Wed Oct 01 13:04:05 GMT 2014 //help build the article url //build the article url The BCReporterService.exe service installed as a 32-bit service but you used the 64-bit version of Blue Coat Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/TheBCReporterServiceexeserviceinstalledasa32-bitservicebutyouusedthe64-bitversionofBlueCoatReporterWed Oct 01 13:04:05 GMT 2014Wed Oct 01 13:04:05 GMT 2014 //help build the article url //build the article url Reporter error "Unknown variable 'volatile.database_info.writing_for_report_id' in expression"http://bluecoat.force.com/knowledgebase/articles/Solution/ReportererrorUnknownvariablevolatiledatabaseinfowritingforreportidinexpressionWed Oct 01 13:03:58 GMT 2014Wed Oct 01 13:03:58 GMT 2014 //help build the article url //build the article url Site Report Missing Graph When Downloaded to PDFhttp://bluecoat.force.com/knowledgebase/articles/Solution/SiteReportMissingGraphWhenDownloadedtoPDFWed Oct 01 13:03:23 GMT 2014Wed Oct 01 13:03:23 GMT 2014 //help build the article url //build the article url Scheduled reports fonts changed to other language (Chinese, Japanese, Korean)http://bluecoat.force.com/knowledgebase/articles/Solution/ScheduledreportsfontschangedtootherlanguageChineseJapaneseKoreanWed Oct 01 13:02:52 GMT 2014Wed Oct 01 13:02:52 GMT 2014 //help build the article url //build the article url Role-based Access for Managers Viewing Direct Report Datahttp://bluecoat.force.com/knowledgebase/articles/Solution/Role-basedAccessforManagersViewingDirectReportDataWed Oct 01 13:02:49 GMT 2014Wed Oct 01 13:02:49 GMT 2014 //help build the article url //build the article url Re-using a database from another Reporter serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/Re-usingadatabasefromanotherReporterserverWed Oct 01 13:02:46 GMT 2014Wed Oct 01 13:02:46 GMT 2014 //help build the article url //build the article url Repoter9.3.3.1 updates previous content for Japanese, Simplified Chinese, and Traditional Chinese language support.http://bluecoat.force.com/knowledgebase/articles/Solution/Repoter9331updatespreviouscontentforJapaneseSimplifiedChineseandTraditionalChineselanguagesupportWed Oct 01 13:02:38 GMT 2014Wed Oct 01 13:02:38 GMT 2014 //help build the article url //build the article url Reporter will not start, after an upgradehttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterwillnotstartafteranupgradeWed Oct 01 13:02:37 GMT 2014Wed Oct 01 13:02:37 GMT 2014 //help build the article url //build the article url Reporting on hour of the day "is not between 12:00 and 13:00" , the criteria reset to 12:00http://bluecoat.force.com/knowledgebase/articles/Solution/Reportingonhourofthedayisnotbetween1200and1300thecriteriaresetto1200Wed Oct 01 13:02:37 GMT 2014Wed Oct 01 13:02:37 GMT 2014 //help build the article url //build the article url Reporter: When filtering the Top Users report by category, the Top Categories show invalid valueshttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterWhenfilteringtheTopUsersreportbycategorytheTopCategoriesshowinvalidvaluesWed Oct 01 13:02:36 GMT 2014Wed Oct 01 13:02:36 GMT 2014 //help build the article url //build the article url ReporterVA could not create reporterdiags.zip.http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterVAcouldnotcreatereporterdiagszipWed Oct 01 13:02:36 GMT 2014Wed Oct 01 13:02:36 GMT 2014 //help build the article url //build the article url Reporter: What is the CLI command to rename .done access log files to log.gz?http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterWhatistheCLIcommandtorenamedoneaccesslogfilestologgzWed Oct 01 13:02:36 GMT 2014Wed Oct 01 13:02:36 GMT 2014 //help build the article url //build the article url Reporter: When filtering on Client IP address, old IP addresses are visiblehttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterWhenfilteringonClientIPaddressoldIPaddressesarevisibleWed Oct 01 13:02:36 GMT 2014Wed Oct 01 13:02:36 GMT 2014 //help build the article url //build the article url Reporter starts but immediately stops.http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterstartsbutimmediatelystopsWed Oct 01 13:02:35 GMT 2014Wed Oct 01 13:02:35 GMT 2014 //help build the article url //build the article url Reporter stops processing logshttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterstopsprocessinglogsWed Oct 01 13:02:35 GMT 2014Wed Oct 01 13:02:35 GMT 2014 //help build the article url //build the article url Reporter unloads on Windows running 9.4.2.4http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterunloadsonWindowsrunning9424Wed Oct 01 13:02:35 GMT 2014Wed Oct 01 13:02:35 GMT 2014 //help build the article url //build the article url Reporter service starts, then immediately stops.http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterservicestartsthenimmediatelystopsWed Oct 01 13:02:34 GMT 2014Wed Oct 01 13:02:34 GMT 2014 //help build the article url //build the article url Reporter shows a deny and an allow for the first page users visit every dayhttp://bluecoat.force.com/knowledgebase/articles/Solution/ReportershowsadenyandanallowforthefirstpageusersvisiteverydayWed Oct 01 13:02:34 GMT 2014Wed Oct 01 13:02:34 GMT 2014 //help build the article url //build the article url Reporter's export PDF report columns not displaying properly.http://bluecoat.force.com/knowledgebase/articles/Solution/ReportersexportPDFreportcolumnsnotdisplayingproperlyWed Oct 01 13:02:34 GMT 2014Wed Oct 01 13:02:34 GMT 2014 //help build the article url //build the article url Reporter process couldn't stop completely.http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterprocesscouldntstopcompletelyWed Oct 01 13:02:34 GMT 2014Wed Oct 01 13:02:34 GMT 2014 //help build the article url //build the article url Reporter Log Source shows Idlehttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterLogSourceshowsIdleWed Oct 01 13:02:34 GMT 2014Wed Oct 01 13:02:34 GMT 2014 //help build the article url //build the article url Reporter is unable to connect to the LDAP server.http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterisunabletoconnecttotheLDAPserverWed Oct 01 13:02:33 GMT 2014Wed Oct 01 13:02:33 GMT 2014 //help build the article url //build the article url Reporter is duplicating the rows when a report is exported as a PDF formathttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterisduplicatingtherowswhenareportisexportedasaPDFformatWed Oct 01 13:02:33 GMT 2014Wed Oct 01 13:02:33 GMT 2014 //help build the article url //build the article url Reporter is missing data when processing a very small loghttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterismissingdatawhenprocessingaverysmalllogWed Oct 01 13:02:33 GMT 2014Wed Oct 01 13:02:33 GMT 2014 //help build the article url //build the article url Reporter gets "License Limit Exceeded" errors after delete of database files and reprocess of access logshttp://bluecoat.force.com/knowledgebase/articles/Solution/ReportergetsLicenseLimitExceedederrorsafterdeleteofdatabasefilesandreprocessofaccesslogsWed Oct 01 13:02:32 GMT 2014Wed Oct 01 13:02:32 GMT 2014 //help build the article url //build the article url Reporter: How much time are users spending on web sites?http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterHowmuchtimeareusersspendingonwebsitesWed Oct 01 13:02:32 GMT 2014Wed Oct 01 13:02:32 GMT 2014 //help build the article url //build the article url Reporter: How do I change the directory to which the HTML files are generatedhttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterHowdoIchangethedirectorytowhichtheHTMLfilesaregeneratedWed Oct 01 13:02:32 GMT 2014Wed Oct 01 13:02:32 GMT 2014 //help build the article url //build the article url Reporter fails to authenticate to an explicit proxy serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterfailstoauthenticatetoanexplicitproxyserverWed Oct 01 13:02:31 GMT 2014Wed Oct 01 13:02:31 GMT 2014 //help build the article url //build the article url Reporter Error: "Unable to open mapped file... Not enough storage is available to process this command"http://bluecoat.force.com/knowledgebase/articles/Solution/ReporterErrorUnabletoopenmappedfileNotenoughstorageisavailabletoprocessthiscommandWed Oct 01 13:02:31 GMT 2014Wed Oct 01 13:02:31 GMT 2014 //help build the article url //build the article url Reporter does not show all groups from an LDAP serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/ReporterdoesnotshowallgroupsfromanLDAPserverWed Oct 01 13:02:30 GMT 2014Wed Oct 01 13:02:30 GMT 2014 //help build the article url //build the article url Reporter error: "Error in .srcitemnums.cpp:848" or "Error in .srcitemnums.cpp:886"http://bluecoat.force.com/knowledgebase/articles/Solution/ReportererrorErrorinsrcitemnumscpp848orErrorinsrcitemnumscpp886Wed Oct 01 13:02:30 GMT 2014Wed Oct 01 13:02:30 GMT 2014 //help build the article url //build the article url Reporter 9 database corrupt after Windows updatehttp://bluecoat.force.com/knowledgebase/articles/Solution/Reporter9databasecorruptafterWindowsupdateWed Oct 01 13:02:28 GMT 2014Wed Oct 01 13:02:28 GMT 2014 //help build the article url //build the article url Reporter 9.4.2.4 consuming more memory than previous versionshttp://bluecoat.force.com/knowledgebase/articles/Solution/Reporter9424consumingmorememorythanpreviousversionsWed Oct 01 13:02:28 GMT 2014Wed Oct 01 13:02:28 GMT 2014 //help build the article url //build the article url Procuring a Reporter memory dump for Linuxhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProcuringaReportermemorydumpforLinuxWed Oct 01 13:01:39 GMT 2014Wed Oct 01 13:01:39 GMT 2014 //help build the article url //build the article url Pre-defined Reporter reports take a long time to runhttp://bluecoat.force.com/knowledgebase/articles/Solution/Pre-definedReporterreportstakealongtimetorunWed Oct 01 13:01:31 GMT 2014Wed Oct 01 13:01:31 GMT 2014 //help build the article url //build the article url Outlook 2003 or 2007 can't see attachments from the Reporter serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/Outlook2003or2007cantseeattachmentsfromtheReporterserverWed Oct 01 13:00:59 GMT 2014Wed Oct 01 13:00:59 GMT 2014 //help build the article url //build the article url Moving User IDs and Roles to another Reporter serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/MovingUserIDsandRolestoanotherReporterserverWed Oct 01 13:00:36 GMT 2014Wed Oct 01 13:00:36 GMT 2014 //help build the article url //build the article url Moving your Reporter service to another serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/MovingyourReporterservicetoanotherserverWed Oct 01 13:00:36 GMT 2014Wed Oct 01 13:00:36 GMT 2014 //help build the article url //build the article url Log source(s) is continuously unloading and status shows that it is out of memory, but the Database is loaded.http://bluecoat.force.com/knowledgebase/articles/Solution/LogsourcesiscontinuouslyunloadingandstatusshowsthatitisoutofmemorybuttheDatabaseisloadedWed Oct 01 13:00:13 GMT 2014Wed Oct 01 13:00:13 GMT 2014 //help build the article url //build the article url License Limit Exceeded error returned for Reporter 9 and log processing has stoppedhttp://bluecoat.force.com/knowledgebase/articles/Solution/LicenseLimitExceedederrorreturnedforReporter9andlogprocessinghasstoppedWed Oct 01 13:00:01 GMT 2014Wed Oct 01 13:00:01 GMT 2014 //help build the article url //build the article url Is there is a size limit for log files processed by Blue Coat Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereisasizelimitforlogfilesprocessedbyBlueCoatReporterWed Oct 01 12:59:45 GMT 2014Wed Oct 01 12:59:45 GMT 2014 //help build the article url //build the article url Is there a way to trace a user who has accessed Reporter to generate a report?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytotraceauserwhohasaccessedReportertogenerateareportWed Oct 01 12:59:44 GMT 2014Wed Oct 01 12:59:44 GMT 2014 //help build the article url //build the article url Is SSL in Blue Coat Reporter enabled by default?http://bluecoat.force.com/knowledgebase/articles/Solution/IsSSLinBlueCoatReporterenabledbydefaultWed Oct 01 12:59:32 GMT 2014Wed Oct 01 12:59:32 GMT 2014 //help build the article url //build the article url Is an event recorded when an access log upload via FTP fails?http://bluecoat.force.com/knowledgebase/articles/Solution/IsaneventrecordedwhenanaccessloguploadviaFTPfailsWed Oct 01 12:59:20 GMT 2014Wed Oct 01 12:59:20 GMT 2014 //help build the article url //build the article url In the ProxySG appliance access logs, display the authentication type (BASIC, NTLM, etc) that a client used.http://bluecoat.force.com/knowledgebase/articles/Solution/IntheProxySGapplianceaccesslogsdisplaytheauthenticationtypeBASICNTLMetcthataclientusedWed Oct 01 12:59:11 GMT 2014Wed Oct 01 12:59:11 GMT 2014 //help build the article url //build the article url Instead of using a long list of operators in your filter expression, you want to call it using a text filehttp://bluecoat.force.com/knowledgebase/articles/Solution/InsteadofusingalonglistofoperatorsinyourfilterexpressionyouwanttocallitusingatextfileWed Oct 01 12:59:03 GMT 2014Wed Oct 01 12:59:03 GMT 2014 //help build the article url //build the article url Instructions for the new WebAPI interface in Reporter, version 9.2.x and newerhttp://bluecoat.force.com/knowledgebase/articles/Solution/InstructionsforthenewWebAPIinterfaceinReporterversion92xandnewerWed Oct 01 12:59:03 GMT 2014Wed Oct 01 12:59:03 GMT 2014 //help build the article url //build the article url In Reporter, a Scheduled Action to generate PDF or HTML report files now, saves the action to the local hard drive but the report is not generated.http://bluecoat.force.com/knowledgebase/articles/Solution/InReporteraScheduledActiontogeneratePDForHTMLreportfilesnowsavestheactiontothelocalharddrivebutthereportisnotgeneratedWed Oct 01 12:58:58 GMT 2014Wed Oct 01 12:58:58 GMT 2014 //help build the article url //build the article url In a "Top Sites Report" there are multiple lines for one host but different categorieshttp://bluecoat.force.com/knowledgebase/articles/Solution/InaTopSitesReporttherearemultiplelinesforonehostbutdifferentcategoriesWed Oct 01 12:58:53 GMT 2014Wed Oct 01 12:58:53 GMT 2014 //help build the article url //build the article url If I log into Reporter, using a Role configured for a client IP filter, these two reports take hours to load.http://bluecoat.force.com/knowledgebase/articles/Solution/IfIlogintoReporterusingaRoleconfiguredforaclientIPfilterthesetworeportstakehourstoloadWed Oct 01 12:58:42 GMT 2014Wed Oct 01 12:58:42 GMT 2014 //help build the article url //build the article url I can't create a new report in Reporter, the "New Report" button is greyed outhttp://bluecoat.force.com/knowledgebase/articles/Solution/IcantcreateanewreportinReportertheNewReportbuttonisgreyedoutWed Oct 01 12:58:35 GMT 2014Wed Oct 01 12:58:35 GMT 2014 //help build the article url //build the article url How to upgrade Virtualized Reporter (ISO)http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoupgradeVirtualizedReporterISOWed Oct 01 12:58:11 GMT 2014Wed Oct 01 12:58:11 GMT 2014 //help build the article url //build the article url How to search for data from specific subnets, using Reporter 9.X.http://bluecoat.force.com/knowledgebase/articles/Solution/HowtosearchfordatafromspecificsubnetsusingReporter9XWed Oct 01 12:57:57 GMT 2014Wed Oct 01 12:57:57 GMT 2014 //help build the article url //build the article url How to get Reporter to show program downloadshttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtogetReportertoshowprogramdownloadsWed Oct 01 12:57:29 GMT 2014Wed Oct 01 12:57:29 GMT 2014 //help build the article url //build the article url How to gain the new "Web Searches" reports in Reporter 9.2 while retaining custom reports and scheduled taskshttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtogainthenewWebSearchesreportsinReporter92whileretainingcustomreportsandscheduledtasksWed Oct 01 12:57:25 GMT 2014Wed Oct 01 12:57:25 GMT 2014 //help build the article url //build the article url How to downgrade Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtodowngradeReporterWed Oct 01 12:57:17 GMT 2014Wed Oct 01 12:57:17 GMT 2014 //help build the article url //build the article url How Reporter handles receiving logs from multiple timezoneshttp://bluecoat.force.com/knowledgebase/articles/Solution/HowReporterhandlesreceivinglogsfrommultipletimezonesWed Oct 01 12:56:23 GMT 2014Wed Oct 01 12:56:23 GMT 2014 //help build the article url //build the article url How OpenSSL is enabled on Windows Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowOpenSSLisenabledonWindowsReporterWed Oct 01 12:56:22 GMT 2014Wed Oct 01 12:56:22 GMT 2014 //help build the article url //build the article url How many concurrent user connections are allowed in Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmanyconcurrentuserconnectionsareallowedinReporterWed Oct 01 12:56:16 GMT 2014Wed Oct 01 12:56:16 GMT 2014 //help build the article url //build the article url How is Reporter 9.1.x installed on Linux?http://bluecoat.force.com/knowledgebase/articles/Solution/HowisReporter91xinstalledonLinuxWed Oct 01 12:56:08 GMT 2014Wed Oct 01 12:56:08 GMT 2014 //help build the article url //build the article url How do you set the date range in a report we pull down through the Webapi?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyousetthedaterangeinareportwepulldownthroughtheWebapiWed Oct 01 12:56:02 GMT 2014Wed Oct 01 12:56:02 GMT 2014 //help build the article url //build the article url How do you enable extra debuging on the MSI install for Windows?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyouenableextradebugingontheMSIinstallforWindowsWed Oct 01 12:55:59 GMT 2014Wed Oct 01 12:55:59 GMT 2014 //help build the article url //build the article url How do you add to the list of Search Engines Reporter uses?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyouaddtothelistofSearchEnginesReporterusesWed Oct 01 12:55:57 GMT 2014Wed Oct 01 12:55:57 GMT 2014 //help build the article url //build the article url How do I stop the ProxySG from outputting certain information to the main access log?Steps to prevent the ProxySG from writing fields to the access logshttp://bluecoat.force.com/knowledgebase/articles/Solution/000010727Wed Oct 01 12:55:41 GMT 2014Wed Oct 01 12:55:41 GMT 2014 //help build the article url //build the article url How do I shrink the size of the reporter database?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIshrinkthesizeofthereporterdatabaseWed Oct 01 12:55:39 GMT 2014Wed Oct 01 12:55:39 GMT 2014 //help build the article url //build the article url How do I remove .done to rebuild Reporter database?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIremovedonetorebuildReporterdatabaseWed Oct 01 12:55:24 GMT 2014Wed Oct 01 12:55:24 GMT 2014 //help build the article url //build the article url How do I purge or remove old access log files to maintain free space on a Reporter server?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIpurgeorremoveoldaccesslogfilestomaintainfreespaceonaReporterserverWed Oct 01 12:55:19 GMT 2014Wed Oct 01 12:55:19 GMT 2014 //help build the article url //build the article url How do I make the data in my reports anonymous?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoImakethedatainmyreportsanonymousWed Oct 01 12:55:10 GMT 2014Wed Oct 01 12:55:10 GMT 2014 //help build the article url //build the article url How do I generate a report of single user browsed site using Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIgenerateareportofsingleuserbrowsedsiteusingReporterWed Oct 01 12:54:59 GMT 2014Wed Oct 01 12:54:59 GMT 2014 //help build the article url //build the article url How do I generate a Video Usage report?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIgenerateaVideoUsagereportWed Oct 01 12:54:59 GMT 2014Wed Oct 01 12:54:59 GMT 2014 //help build the article url //build the article url How do I enable core dumps for daemons (services) in Linux Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIenablecoredumpsfordaemonsservicesinLinuxReporterWed Oct 01 12:54:40 GMT 2014Wed Oct 01 12:54:40 GMT 2014 //help build the article url //build the article url How do I disable access logging for a particular protocol?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIdisableaccessloggingforaparticularprotocolWed Oct 01 12:54:32 GMT 2014Wed Oct 01 12:54:32 GMT 2014 //help build the article url //build the article url How do I create a common Dashboard, and custom reports, for my users?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcreateacommonDashboardandcustomreportsformyusersWed Oct 01 12:54:16 GMT 2014Wed Oct 01 12:54:16 GMT 2014 //help build the article url //build the article url How do I collect diagnostic logs from Reporter running on a Linux platform?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcollectdiagnosticlogsfromReporterrunningonaLinuxplatformWed Oct 01 12:54:03 GMT 2014Wed Oct 01 12:54:03 GMT 2014 //help build the article url //build the article url How do I check the Reporter license key?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIchecktheReporterlicensekeyWed Oct 01 12:54:00 GMT 2014Wed Oct 01 12:54:00 GMT 2014 //help build the article url //build the article url How do I change the port that Reporters webserver uses.http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIchangetheportthatReporterswebserverusesWed Oct 01 12:53:56 GMT 2014Wed Oct 01 12:53:56 GMT 2014 //help build the article url //build the article url How do I capture and report logs from Blackberry devices?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcaptureandreportlogsfromBlackberrydevicesWed Oct 01 12:53:50 GMT 2014Wed Oct 01 12:53:50 GMT 2014 //help build the article url //build the article url How can I stop Reporter from logging denied sites?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIstopReporterfromloggingdeniedsitesWed Oct 01 12:53:09 GMT 2014Wed Oct 01 12:53:09 GMT 2014 //help build the article url //build the article url How can I set up an NTP on Reporter Virtual Appliance (ISO)?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIsetupanNTPonReporterVirtualApplianceISOWed Oct 01 12:53:08 GMT 2014Wed Oct 01 12:53:08 GMT 2014 //help build the article url //build the article url How can I retrieve Bluecoat Reporter Log?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIretrieveBluecoatReporterLogWed Oct 01 12:53:03 GMT 2014Wed Oct 01 12:53:03 GMT 2014 //help build the article url //build the article url How can I generate Bandwidth used per Day of Month and exclude "No User" entry from Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIgenerateBandwidthusedperDayofMonthandexcludeNoUserentryfromReporterWed Oct 01 12:52:53 GMT 2014Wed Oct 01 12:52:53 GMT 2014 //help build the article url //build the article url How Blue Coat Reporter handles Microsoft Windows 2003 server automatic restartshttp://bluecoat.force.com/knowledgebase/articles/Solution/HowBlueCoatReporterhandlesMicrosoftWindows2003serverautomaticrestartsWed Oct 01 12:52:28 GMT 2014Wed Oct 01 12:52:28 GMT 2014 //help build the article url //build the article url Full Log Detail reports are coming up blank in Internet Explorerhttp://bluecoat.force.com/knowledgebase/articles/Solution/FullLogDetailreportsarecomingupblankinInternetExplorerWed Oct 01 12:52:09 GMT 2014Wed Oct 01 12:52:09 GMT 2014 //help build the article url //build the article url FTP log source stuck in "Processing" status indefinitely in Reporter 9.2.5.1 or 9.3.2.1http://bluecoat.force.com/knowledgebase/articles/Solution/FTPlogsourcestuckinProcessingstatusindefinitelyinReporter9251or9321Wed Oct 01 12:52:07 GMT 2014Wed Oct 01 12:52:07 GMT 2014 //help build the article url //build the article url FTP log source failing on a new Reporter virtual machine (ISO image) installationhttp://bluecoat.force.com/knowledgebase/articles/Solution/FTPlogsourcefailingonanewReportervirtualmachineISOimageinstallationWed Oct 01 12:52:07 GMT 2014Wed Oct 01 12:52:07 GMT 2014 //help build the article url //build the article url Format the name of the log file takeshttp://bluecoat.force.com/knowledgebase/articles/Solution/FormatthenameofthelogfiletakesWed Oct 01 12:52:04 GMT 2014Wed Oct 01 12:52:04 GMT 2014 //help build the article url //build the article url Find out how long a report took to run in Reporter.http://bluecoat.force.com/knowledgebase/articles/Solution/FindouthowlongareporttooktoruninReporterWed Oct 01 12:52:00 GMT 2014Wed Oct 01 12:52:00 GMT 2014 //help build the article url //build the article url Event ID (108) in Source (BCreporterService) cannot be foundhttp://bluecoat.force.com/knowledgebase/articles/Solution/EventID108inSourceBCreporterServicecannotbefoundWed Oct 01 12:51:46 GMT 2014Wed Oct 01 12:51:46 GMT 2014 //help build the article url //build the article url Does Reporter support UTF-8 encoding on usernames found in access logs?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesReportersupportUTF-8encodingonusernamesfoundinaccesslogsWed Oct 01 12:51:00 GMT 2014Wed Oct 01 12:51:00 GMT 2014 //help build the article url //build the article url Does Reporter support RISC processors?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesReportersupportRISCprocessorsWed Oct 01 12:51:00 GMT 2014Wed Oct 01 12:51:00 GMT 2014 //help build the article url //build the article url Differences in memory management to expect when moving to 64-bit Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/Differencesinmemorymanagementtoexpectwhenmovingto64-bitReporterWed Oct 01 12:50:30 GMT 2014Wed Oct 01 12:50:30 GMT 2014 //help build the article url //build the article url Determining if your Red Hat Linux server is 32-bit or 64-bithttp://bluecoat.force.com/knowledgebase/articles/Solution/DeterminingifyourRedHatLinuxserveris32-bitor64-bitWed Oct 01 12:50:27 GMT 2014Wed Oct 01 12:50:27 GMT 2014 //help build the article url //build the article url Custom report is not generated after it is created.http://bluecoat.force.com/knowledgebase/articles/Solution/CustomreportisnotgeneratedafteritiscreatedWed Oct 01 12:50:19 GMT 2014Wed Oct 01 12:50:19 GMT 2014 //help build the article url //build the article url Data in the summarized-by-category displays less data than summarized-by-date report.http://bluecoat.force.com/knowledgebase/articles/Solution/Datainthesummarized-by-categorydisplayslessdatathansummarized-by-datereportWed Oct 01 12:50:19 GMT 2014Wed Oct 01 12:50:19 GMT 2014 //help build the article url //build the article url CSV report generated by Reporter 9.2.2.1 (Japanese language version) contain garbage character.http://bluecoat.force.com/knowledgebase/articles/Solution/CSVreportgeneratedbyReporter9221JapaneselanguageversioncontaingarbagecharacterWed Oct 01 12:50:17 GMT 2014Wed Oct 01 12:50:17 GMT 2014 //help build the article url //build the article url Creating custom Reporter Reportshttp://bluecoat.force.com/knowledgebase/articles/Solution/CreatingcustomReporterReportsWed Oct 01 12:50:15 GMT 2014Wed Oct 01 12:50:15 GMT 2014 //help build the article url //build the article url Creating a custom Reporter version 8 reporthttp://bluecoat.force.com/knowledgebase/articles/Solution/CreatingacustomReporterversion8reportWed Oct 01 12:50:13 GMT 2014Wed Oct 01 12:50:13 GMT 2014 //help build the article url //build the article url "Control socket timeout while post processing FTP log source file" error in Reporter 9.xhttp://bluecoat.force.com/knowledgebase/articles/Solution/ControlsockettimeoutwhilepostprocessingFTPlogsourcefileerrorinReporter9xWed Oct 01 12:50:05 GMT 2014Wed Oct 01 12:50:05 GMT 2014 //help build the article url //build the article url Cloud Log Download failing in Reporter virtual machine ISOhttp://bluecoat.force.com/knowledgebase/articles/Solution/CloudLogDownloadfailinginReportervirtualmachineISOWed Oct 01 12:49:34 GMT 2014Wed Oct 01 12:49:34 GMT 2014 //help build the article url //build the article url Can we customize Reporter by changing the Blue Coat Reporter logos to company specific titles?http://bluecoat.force.com/knowledgebase/articles/Solution/CanwecustomizeReporterbychangingtheBlueCoatReporterlogostocompanyspecifictitlesWed Oct 01 12:49:06 GMT 2014Wed Oct 01 12:49:06 GMT 2014 //help build the article url //build the article url Can the Reporter Dashboard slow down Reporter?http://bluecoat.force.com/knowledgebase/articles/Solution/CantheReporterDashboardslowdownReporterWed Oct 01 12:49:03 GMT 2014Wed Oct 01 12:49:03 GMT 2014 //help build the article url //build the article url Can Reporter can show how much traffic actually went through the ProxySG?http://bluecoat.force.com/knowledgebase/articles/Solution/CanReportercanshowhowmuchtrafficactuallywentthroughtheProxySGWed Oct 01 12:48:55 GMT 2014Wed Oct 01 12:48:55 GMT 2014 //help build the article url //build the article url Can I add a Category column to my Webapi triggered Report?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIaddaCategorycolumntomyWebapitriggeredReportWed Oct 01 12:48:26 GMT 2014Wed Oct 01 12:48:26 GMT 2014 //help build the article url //build the article url Blue Coat Reporter best practices guidehttp://bluecoat.force.com/knowledgebase/articles/Solution/BlueCoatReporterbestpracticesguideWed Oct 01 12:48:07 GMT 2014Wed Oct 01 12:48:07 GMT 2014 //help build the article url //build the article url Blue Coat Reporter service failed to start after upgrading from Version 9.2.4.1 to 9.3.1.1.http://bluecoat.force.com/knowledgebase/articles/Solution/BlueCoatReporterservicefailedtostartafterupgradingfromVersion9241to9311Wed Oct 01 12:48:07 GMT 2014Wed Oct 01 12:48:07 GMT 2014 //help build the article url //build the article url A list of all the Log fields a ProxySG supports (ELFF field names) and what they stand forhttp://bluecoat.force.com/knowledgebase/articles/Solution/AlistofalltheLogfieldsaProxySGsupportsELFFfieldnamesandwhattheystandforWed Oct 01 12:47:19 GMT 2014Wed Oct 01 12:47:19 GMT 2014 //help build the article url //build the article url Adding more than one "ProxySG upload" streaming log source to a Reporter databasehttp://bluecoat.force.com/knowledgebase/articles/Solution/AddingmorethanoneProxySGuploadstreaminglogsourcetoaReporterdatabaseWed Oct 01 12:47:03 GMT 2014Wed Oct 01 12:47:03 GMT 2014 //help build the article url //build the article url Activation code information for Blue Coat productshttp://bluecoat.force.com/knowledgebase/articles/Solution/ActivationcodeinformationforBlueCoatproductsWed Oct 01 12:47:01 GMT 2014Wed Oct 01 12:47:01 GMT 2014 //help build the article url //build the article url About upgrading the virtualized ISO distribution of Reporterhttp://bluecoat.force.com/knowledgebase/articles/Solution/AboutupgradingthevirtualizedISOdistributionofReporterWed Oct 01 12:46:53 GMT 2014Wed Oct 01 12:46:53 GMT 2014 //help build the article url //build the article url Notice of Status Change - EOL Policyhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChange-EOLPolicyWed Oct 01 12:39:38 GMT 2014Wed Oct 01 12:39:38 GMT 2014 //help build the article url //build the article url Notice of Status Change for Reporter 8.3 and Reporter 9.2http://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChangeforReporter83andReporter92Wed Oct 01 12:39:38 GMT 2014Wed Oct 01 12:39:38 GMT 2014 //help build the article url //build the article url Notice of Status Change - Reporter 9.3http://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChange-Reporter93Wed Oct 01 12:39:38 GMT 2014Wed Oct 01 12:39:38 GMT 2014 //help build the article url //build the article url Zero window size seen in some FTP connectionshttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/ZerowindowsizeseeninsomeFTPconnectionsWed Oct 01 12:33:49 GMT 2014Wed Oct 01 12:33:49 GMT 2014 //help build the article url //build the article url Upgrading to Reporter,version 9.2.1.1 , shows no "Web Searches" reports.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/UpgradingtoReporterversion9211showsnoWebSearchesreportsWed Oct 01 12:33:47 GMT 2014Wed Oct 01 12:33:47 GMT 2014 //help build the article url //build the article url Summary reports do not match full log detail report for userhttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/SummaryreportsdonotmatchfulllogdetailreportforuserWed Oct 01 12:33:45 GMT 2014Wed Oct 01 12:33:45 GMT 2014 //help build the article url //build the article url Reporter, version 9.3.1.1 has been replaced with version 9.3.1.2.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/Reporterversion9311hasbeenreplacedwithversion9312Wed Oct 01 12:33:41 GMT 2014Wed Oct 01 12:33:41 GMT 2014 //help build the article url //build the article url Reports differ from the correct time of the actual logged eventhttp://bluecoat.force.com/knowledgebase/articles/Technical_Alert/ReportsdifferfromthecorrecttimeoftheactualloggedeventWed Oct 01 12:33:41 GMT 2014Wed Oct 01 12:33:41 GMT 2014 //help build the article url //build the article url When configured, how does Reporter contact the Bluecoat website to check for updates, and upload anonymous statistical information?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenconfiguredhowdoesReportercontacttheBluecoatwebsitetocheckforupdatesanduploadanonymousstatisticalinformationWed Sep 24 20:17:03 GMT 2014Wed Sep 24 20:17:03 GMT 2014