enSoftware - Unified Agenthttp://bluecoat.force.com/knowledgebase/ //link to the public knowledge base Tue Sep 20 15:15:09 GMT 2016 Tue Sep 20 15:15:09 GMT 2016 //help build the article url //build the article url Unified Agent receive authentication prompt from local proxy.Whenever users connect to the Web Security Service (cloud) through an on premise proxy, the UA client receives an authentication pop-up.http://bluecoat.force.com/knowledgebase/articles/Solution/000022236Fri Sep 09 22:08:42 GMT 2016Fri Sep 09 22:08:42 GMT 2016 //help build the article url //build the article url How to Make the Unified Agent (Cloud Enforcement) Go into PASSIVE Mode When Connected to a Network Protected by an On-Premise ProxyHow to make UA go into passive mode when connected to a network protected by an on-premise proxyhttp://bluecoat.force.com/knowledgebase/articles/Solution/000025113Wed Sep 07 15:36:08 GMT 2016Wed Sep 07 15:36:08 GMT 2016 //help build the article url //build the article url How often does the ProxySG check the health of the WebPulse service?DRTR health check frequency.http://bluecoat.force.com/knowledgebase/articles/Solution/HowoftendoestheProxySGcheckthehealthoftheWebPulseserviceFri Jul 29 17:25:33 GMT 2016Fri Jul 29 17:25:33 GMT 2016 //help build the article url //build the article url Unified Agent (Cloud) does not enter into passive mode depsite specified location.This article described possible issues why the WSS Unified Agent does not enter into Passive mode when connecting from a location already specified in ThreatPulse portal.http://bluecoat.force.com/knowledgebase/articles/Solution/000031301Mon Jun 13 21:24:14 GMT 2016Mon Jun 13 21:24:14 GMT 2016 //help build the article url //build the article url How do I uninstall Unified Agent using the windows command line when an uninstall token has been set?http://bluecoat.force.com/knowledgebase/articles/Solution/000010744Thu Apr 07 16:31:23 GMT 2016Thu Apr 07 16:31:23 GMT 2016 //help build the article url //build the article url How do I export the ProxyClient configuration from one ProxySG appliance to another?This article provides instructions for how to export the ProxyClient configuration from one ProxySG appliance to another.http://bluecoat.force.com/knowledgebase/articles/Solution/000030439Wed Apr 06 17:58:02 GMT 2016Wed Apr 06 17:58:02 GMT 2016 //help build the article url //build the article url Unified Agent 4.6.2 enters into passive mode when it is rebooted or when it cannot communicate with ProxySG.This article describes Unified Agent 4.6.2 enters into passive mode when it is rebooted or when it cannot communicate with ProxySG.http://bluecoat.force.com/knowledgebase/articles/Solution/000030212Fri Mar 18 08:03:00 GMT 2016Fri Mar 18 08:03:00 GMT 2016 //help build the article url //build the article url Why does my Mobility Client for Blue Coat Cloud show "Tampering Detected"?What is Tamper Detect and how do I disable it?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyMobilityClientforBlueCoatCloudshowTamperingDetectedTue Mar 08 21:33:53 GMT 2016Tue Mar 08 21:33:53 GMT 2016 //help build the article url //build the article url Domain group rules are not matching for Unified AgentGroup-based filtering rules are not applied to Unified Agenthttp://bluecoat.force.com/knowledgebase/articles/Solution/29458Thu Jan 21 20:36:17 GMT 2016Thu Jan 21 20:36:17 GMT 2016 //help build the article url //build the article url How to enable tracing in Unified AgentHow to enable web-access tracing in Unified Agent from the client side.http://bluecoat.force.com/knowledgebase/articles/Solution/000026569Wed Dec 16 19:56:22 GMT 2015Wed Dec 16 19:56:22 GMT 2015 //help build the article url //build the article url Unified Agent 4.6.2 Released to BTOUnified Agent 4.6.2 has been released on the BTO download site.http://bluecoat.force.com/knowledgebase/articles/Product_Information/000028711Tue Nov 24 20:11:46 GMT 2015Tue Nov 24 20:11:46 GMT 2015 //help build the article url //build the article url Cloud service intercepts Office 365 e-mail traffic on port 443 regardless of SSL interception feature status.Web Security Service (ThreatPulse) SSL Interception: Not enabled Firewall/VPN access method and/or Unified Agent. Many users attempting to connect to Outlook 365 experience certificate errors. Customer confirmed certificate issuer that is indicating connected Data POD name.http://bluecoat.force.com/knowledgebase/articles/Solution/000028392Mon Nov 09 21:41:59 GMT 2015Mon Nov 09 21:41:59 GMT 2015 //help build the article url //build the article url Unable to download Unified Agent from portal.threatpulse.comAlso applicable: -The software download displays as 0MB -Unable to download Unified Agent 32 bit softwarehttp://bluecoat.force.com/knowledgebase/articles/Solution/Unable-to-download-Unified-Agent-rom-portal-threatpulse-comWed Oct 07 16:41:13 GMT 2015Wed Oct 07 16:41:13 GMT 2015 //help build the article url //build the article url Unified Agent (local enforcement) 4.6.1.167706 has been releasedhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/Unified-Agent-local-enforcement-4-6-1-167706-has-been-releasedWed Sep 09 21:24:19 GMT 2015Wed Sep 09 21:24:19 GMT 2015 //help build the article url //build the article url Unable to uninstall Unified Agent (Cloud Version) 4.6 with a passwordUninstalling Unified Agent 4.6 (Cloud Version) from a Windows system failshttp://bluecoat.force.com/knowledgebase/articles/Solution/000025611Thu Aug 20 01:11:44 GMT 2015Thu Aug 20 01:11:44 GMT 2015 //help build the article url //build the article url How do I generate a Kernel Mode dump file for ProxyClient or Unified Agent?http://bluecoat.force.com/knowledgebase/articles/Solution/How-do-I-generate-a-Kernel-Mode-dump-file-for-ProxyClient-or-Unified-AgentThu Aug 06 20:06:06 GMT 2015Thu Aug 06 20:06:06 GMT 2015 //help build the article url //build the article url Unified Agent 4.6.0.157065 Release NoticeUnified Agent 4.6.0.157065 has been released to the public.http://bluecoat.force.com/knowledgebase/articles/Product_Information/Unified-Agent-4-6Sat Jun 13 04:08:00 GMT 2015Sat Jun 13 04:08:00 GMT 2015 //help build the article url //build the article url iOS Profile Installation Failed with Mobile Device Management (MDM) already installed.iOS Profile Installation Failed with Mobile Device Management (MDM) already installed.http://bluecoat.force.com/knowledgebase/articles/Solution/iOS-Profile-Installation-Failed-with-Mobile-Device-Management-MDM-already-installedTue May 26 16:22:37 GMT 2015Tue May 26 16:22:37 GMT 2015 //help build the article url //build the article url How to Update UA on All Client MachinesUA can be updated manually and by using desktop-management tools.http://bluecoat.force.com/knowledgebase/articles/Solution/how-to-update-ua-on-all-client-machinesTue May 12 22:05:00 GMT 2015Tue May 12 22:05:00 GMT 2015 //help build the article url //build the article url Hostname of client manager is changing to IP in Unified Agenthttp://bluecoat.force.com/knowledgebase/articles/Solution/Hostname-of-client-manager-is-changing-to-IP-in-Unified-AgentMon Mar 16 19:01:24 GMT 2015Mon Mar 16 19:01:24 GMT 2015 //help build the article url //build the article url Unified Agent install fails with "The File 'bcua_service.exe' is not marked for installation"http://bluecoat.force.com/knowledgebase/articles/Solution/000022239Mon Dec 15 20:00:44 GMT 2014Mon Dec 15 20:00:44 GMT 2014 //help build the article url //build the article url Unified Agent 4.1.1 for Windows 8.x GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/UnifiedAgent411forWindows8xGATue Dec 02 20:49:51 GMT 2014Tue Dec 02 20:49:51 GMT 2014 //help build the article url //build the article url Web Security Service Unable to access Adobe Creative CloudAdobe Creative Cloud cannot be accessed when going through BC cloud servicehttp://bluecoat.force.com/knowledgebase/articles/Solution/Unable-to-access-Adobe-Creative-Cloud-going-through-ThreatpulseMon Nov 24 22:55:29 GMT 2014Mon Nov 24 22:55:29 GMT 2014 //help build the article url //build the article url Using GPO fails to update Unified AgentGPO must run as machine policy to update the Unified Agenthttp://bluecoat.force.com/knowledgebase/articles/Solution/Using-GPO-fails-to-update-Unified-AgentWed Nov 12 17:38:28 GMT 2014Wed Nov 12 17:38:28 GMT 2014 //help build the article url //build the article url Will the Unified Agent failover or re-route to other data pod if the current connected data pod goes down?http://bluecoat.force.com/knowledgebase/articles/Solution/WilltheUnifiedAgentfailoverorre-routetootherdatapodifthecurrentconnecteddatapodgoesdownWed Oct 01 13:11:47 GMT 2014Wed Oct 01 13:11:47 GMT 2014 //help build the article url //build the article url Unified Agent 4.1 status always "starting"http://bluecoat.force.com/knowledgebase/articles/Solution/UnifiedAgent41statusalwaysstartingWed Oct 01 13:05:38 GMT 2014Wed Oct 01 13:05:38 GMT 2014 //help build the article url //build the article url Unified Agent installation fails with error "Existing product not found. Upgrade cannot be completed"http://bluecoat.force.com/knowledgebase/articles/Solution/UnifiedAgentinstallationfailswitherrorExistingproductnotfoundUpgradecannotbecompletedWed Oct 01 13:05:38 GMT 2014Wed Oct 01 13:05:38 GMT 2014 //help build the article url //build the article url Unable to uninstall Unified Agent or Proxy Clienthttp://bluecoat.force.com/knowledgebase/articles/Solution/UnabletouninstallUnifiedAgentorProxyClientWed Oct 01 13:05:30 GMT 2014Wed Oct 01 13:05:30 GMT 2014 //help build the article url //build the article url Some web pages being blocked due to wrong local policy categorization when using Unified Agenthttp://bluecoat.force.com/knowledgebase/articles/Solution/SomewebpagesbeingblockedduetowronglocalpolicycategorizationwhenusingUnifiedAgentWed Oct 01 13:03:39 GMT 2014Wed Oct 01 13:03:39 GMT 2014 //help build the article url //build the article url Can I set multiple uninstall tokens for each or group of Remote Client Application (Unified Agent)?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIsetmultipleuninstalltokensforeachorgroupofRemoteClientApplicationUnifiedAgentWed Oct 01 12:48:39 GMT 2014Wed Oct 01 12:48:39 GMT 2014