enProduct - PacketShaperhttp://bluecoat.force.com/knowledgebase/ //link to the public knowledge base Fri Sep 01 19:16:58 GMT 2017 Fri Sep 01 19:16:58 GMT 2017 //help build the article url //build the article url ERROR 3401: Failed to add matching rule to traffic classERROR 3401: Failed to add matching rule to traffic classhttp://bluecoat.force.com/knowledgebase/articles/Solution/000024041Mon Apr 24 21:28:08 GMT 2017Mon Apr 24 21:28:08 GMT 2017 //help build the article url //build the article url How to schedule a configuration backup for PacketShaper and upload the backup configuration file to an FTP serverBack up a configuration file to an FTP serverhttp://bluecoat.force.com/knowledgebase/articles/Solution/000009928Mon Mar 13 18:02:44 GMT 2017Mon Mar 13 18:02:44 GMT 2017 //help build the article url //build the article url Locating serial numbers for Blue Coat productsLocating serial numbers for Blue Coat productshttp://bluecoat.force.com/knowledgebase/articles/Solution/LocatingserialnumbersforBlueCoatproductsThu Mar 02 18:18:29 GMT 2017Thu Mar 02 18:18:29 GMT 2017 //help build the article url //build the article url PacketShaper Sameside ClassWhat does Sameside Class Means?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesSamesideClassMeansThu Mar 02 15:15:16 GMT 2017Thu Mar 02 15:15:16 GMT 2017 //help build the article url //build the article url PacketShaper Syslog configuration and How To Configure a Linux Syslog Server.PacketShaper Syslog configuration and How To Configure a Linux Syslog Server.http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShaperSyslogconfigurationandHowToConfigureaLinuxSyslogServerThu Mar 02 14:58:23 GMT 2017Thu Mar 02 14:58:23 GMT 2017 //help build the article url //build the article url Why is URL categorization not working on my PacketShaper?Why is URL categorization not working on my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisURLcategorizationnotworkingonmyPacketShaperFri Feb 10 18:16:37 GMT 2017Fri Feb 10 18:16:37 GMT 2017 //help build the article url //build the article url What is the "Uncommitted" partition on the PacketShaper?What is the "Uncommitted" partition on the PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheUncommittedpartitiononthePacketShaperFri Feb 10 18:06:42 GMT 2017Fri Feb 10 18:06:42 GMT 2017 //help build the article url //build the article url Service point connection failure. Cannot connect to remote service point.Service point connection failure. Cannot connect to remote service point.http://bluecoat.force.com/knowledgebase/articles/Solution/ServicepointconnectionfailureCannotconnecttoremoteservicepointFri Feb 10 17:52:43 GMT 2017Fri Feb 10 17:52:43 GMT 2017 //help build the article url //build the article url Limit or shape outbound traffic between two networks that appear to be on the outsideLimit or shape outbound traffic between two networks that appear to be on the outsidehttp://bluecoat.force.com/knowledgebase/articles/Solution/LimitorshapeoutboundtrafficbetweentwonetworksthatappeartobeontheoutsideFri Feb 10 17:50:04 GMT 2017Fri Feb 10 17:50:04 GMT 2017 //help build the article url //build the article url Best practice guide for passing dynamic routing protocols through a PacketShaper.Best practice guide for passing dynamic routing protocols through a PacketShaper.http://bluecoat.force.com/knowledgebase/articles/Solution/BestpracticeguideforpassingdynamicroutingprotocolsthroughaPacketShaperFri Feb 10 17:47:46 GMT 2017Fri Feb 10 17:47:46 GMT 2017 //help build the article url //build the article url How do I enable BCAAA debug logging?How do I enable BCAAA debug logging?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIenableBCAAAdebugloggingWed Jan 25 15:20:17 GMT 2017Wed Jan 25 15:20:17 GMT 2017 //help build the article url //build the article url Example of an Xpress configuration for a meshed topology while Internet access is provided by the coreExample of an Xpress configuration for a meshed topology while Internet access is provided by the corehttp://bluecoat.force.com/knowledgebase/articles/Solution/ExampleofanXpressconfigurationforameshedtopologywhileInternetaccessisprovidedbythecoreThu Jan 19 17:20:44 GMT 2017Thu Jan 19 17:20:44 GMT 2017 //help build the article url //build the article url WebFilter URL Category Updates/Changes (November 12, 2013)The attachment included in this article details changes to the WebFilter URL categories made on November 12, 2013.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/UpcomingBlueCoatURLCategoryUpdatesChangesTue Jan 10 17:55:32 GMT 2017Tue Jan 10 17:55:32 GMT 2017 //help build the article url //build the article url How to schedule the PacketShaper to reboot at a specified timeHow to schedule the PacketShaper to reboot at a specified timehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIschedulethePacketShapertorebootataspecifiedtimeFri Jan 06 20:40:39 GMT 2017Fri Jan 06 20:40:39 GMT 2017 //help build the article url //build the article url Cannot enable watch mode due to enhanced or migration Xpress tunneling mode being enabledCannot enable watch mode due to enhanced or migration Xpress tunneling mode being enabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/CannotenablewatchmodeduetoenhancedormigrationXpresstunnelingmodebeingenabledFri Jan 06 19:51:20 GMT 2017Fri Jan 06 19:51:20 GMT 2017 //help build the article url //build the article url What happens to auto-discovery in an asymmetric routing environment?What happens to auto-discovery in an asymmetric routing environment?http://bluecoat.force.com/knowledgebase/articles/Solution/Whathappenstoauto-discoveryinanasymmetricroutingenvironmentWed Nov 02 18:50:50 GMT 2016Wed Nov 02 18:50:50 GMT 2016 //help build the article url //build the article url Why am I seeing Error 4229 when I try to run the Compression Summary report?Why am I seeing Error 4229 when I try to run the Compression Summary report?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIseeingError4229whenItrytoruntheCompressionSummaryreportFri Oct 21 17:05:19 GMT 2016Fri Oct 21 17:05:19 GMT 2016 //help build the article url //build the article url How to recreate a Default bucket on the PacketShaperHow to recreate a Default bucket on the PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIrecreateaDefaultbucketFri Oct 21 14:56:52 GMT 2016Fri Oct 21 14:56:52 GMT 2016 //help build the article url //build the article url How to disable ICMP response on PacketShaperHow to disable ICMP response on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/000023455Thu Oct 20 19:18:58 GMT 2016Thu Oct 20 19:18:58 GMT 2016 //help build the article url //build the article url SNMP is not pulling the correct data for classByteCount in the PacketShaper MIBSNMP is not pulling the correct data for classByteCount in the PacketShaper MIBhttp://bluecoat.force.com/knowledgebase/articles/Solution/SNMPisnotpullingthecorrectdataforclassByteCountinthePacketShaperMIBThu Oct 20 19:12:26 GMT 2016Thu Oct 20 19:12:26 GMT 2016 //help build the article url //build the article url PacketShaper restarting continuously after removing the LEM?PacketShaper restarting continuously after removing the LEM?http://bluecoat.force.com/knowledgebase/articles/Solution/WhywasmyPacketShaperrestartingcontinuouslyafterremovingtheLEMWed Oct 19 17:14:09 GMT 2016Wed Oct 19 17:14:09 GMT 2016 //help build the article url //build the article url Why is my traffic being classified under Default by PacketShaper?Why is my traffic being classified under Default by PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyismytrafficbeingclassifiedunderDefaultWed Oct 12 13:07:32 GMT 2016Wed Oct 12 13:07:32 GMT 2016 //help build the article url //build the article url RxErrors for "net nic" are shown for the incorrect side in the "link" measurement engine object in PacketShaperThe output for "net nic" may show Rx Errors on the inside, but the measurement engine actually tracks these errors for the inbound link object, instead of outbound.http://bluecoat.force.com/knowledgebase/articles/Solution/000032445Wed Oct 05 17:47:17 GMT 2016Wed Oct 05 17:47:17 GMT 2016 //help build the article url //build the article url PacketShaper "class show" command indicates non-existing partitionPacketShaper "class show" command indicates non-existing partitionhttp://bluecoat.force.com/knowledgebase/articles/Solution/000025522Tue Oct 04 19:43:50 GMT 2016Tue Oct 04 19:43:50 GMT 2016 //help build the article url //build the article url After upgrading to PS 9.2.10, the HTTPS web management is not accessibleAfter upgrading to PS 9.2.10, the HTTPS web management is not accessiblehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024375Tue Oct 04 18:05:17 GMT 2016Tue Oct 04 18:05:17 GMT 2016 //help build the article url //build the article url Webpulse Application Map shows incorrect timeWebpulse Application Map shows incorrect timehttp://bluecoat.force.com/knowledgebase/articles/Solution/000024231Tue Oct 04 18:01:55 GMT 2016Tue Oct 04 18:01:55 GMT 2016 //help build the article url //build the article url PacketShaper running PacketWise 11.2.1.9 or earlier rebooting every few minutesPacketShaper management availability is intermittent and uptime reflects very brief valueshttp://bluecoat.force.com/knowledgebase/articles/Solution/000024116Tue Oct 04 17:57:23 GMT 2016Tue Oct 04 17:57:23 GMT 2016 //help build the article url //build the article url How to resolve error message "Configuration error in /default, object [root], attrib = "???", too many errors" on PacketShaperHow to resolve error message "Configuration error in /default, object [root], attrib = "???", too many errors" on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022745Tue Oct 04 17:16:18 GMT 2016Tue Oct 04 17:16:18 GMT 2016 //help build the article url //build the article url Does PacketShaper send tcp-zero window packet in TCP rate control environment?Does PacketShaper send tcp-zero window packet in TCP rate control environment?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesPacketShapersendtcp-zerowindowpacketinTCPratecontrolenvironmentMon Oct 03 14:46:26 GMT 2016Mon Oct 03 14:46:26 GMT 2016 //help build the article url //build the article url How to display the PolicyCenter configuration on PacketShaper using CLI command?Retrieve PolicyCenter configuration on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022856Mon Aug 22 20:23:18 GMT 2016Mon Aug 22 20:23:18 GMT 2016 //help build the article url //build the article url Finding all flows that do not have a service associated with them in PacketShaperThe article details using the 'traffic flow' command line option to identify flows that do not have a service associated with them in PacketShaper.http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyoufindallflowsthatdonothaveaserviceassociatedwiththemMon Aug 08 12:56:26 GMT 2016Mon Aug 08 12:56:26 GMT 2016 //help build the article url //build the article url Notice of Status Change - PacketShaper 7500 (PS7500) and PacketShaper 12000 (PS12000)Blue Coat Systems, Inc. announces a Notice of Status Change for PacketShaper 7500 (PS7500) and PacketShaper 12000 (PS12000).http://bluecoat.force.com/knowledgebase/articles/Product_Information/000031707Mon Aug 01 21:38:00 GMT 2016Mon Aug 01 21:38:00 GMT 2016 //help build the article url //build the article url Why can't I upgrade my PacketWise software?This article provides possible reasons for the Load New Image button not working in the browser interface when trying to retrieve the image from directly from the Bluecoat software portal..http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIupgrademyPacketWisesoftwareThu Jul 21 07:22:34 GMT 2016Thu Jul 21 07:22:34 GMT 2016 //help build the article url //build the article url How to classify Encrypted BitTorrent traffic on a PacketShaperHow to classify Encrypted BitTorrent traffic so that you can apply policy to that traffichttp://bluecoat.force.com/knowledgebase/articles/Solution/000031393Wed Jul 06 09:49:11 GMT 2016Wed Jul 06 09:49:11 GMT 2016 //help build the article url //build the article url How to find all auto-discovered classes in the PacketShaper configuration?How to find all auto-discovered classes in the PacketShaper configuration?http://bluecoat.force.com/knowledgebase/articles/Solution/Howtofindallauto-discoveredclassesinthePacketShaperconfigurationTue Jul 05 18:28:13 GMT 2016Tue Jul 05 18:28:13 GMT 2016 //help build the article url //build the article url On PacketShaper, which port is used for WebPulse?This article provides the port number used by WebPulse.http://bluecoat.force.com/knowledgebase/articles/Solution/000022760Mon May 16 16:00:48 GMT 2016Mon May 16 16:00:48 GMT 2016 //help build the article url //build the article url Why do PacketShaper license keys show as Expired?An error message appears when attempting to apply a perpetual license key.http://bluecoat.force.com/knowledgebase/articles/Solution/000030782Fri May 13 19:41:47 GMT 2016Fri May 13 19:41:47 GMT 2016 //help build the article url //build the article url PacketShaper 9.2.13g1 now availableThis article provides details on the security and performance enhancements that are part of the PacketShaper and PolicyCenter 9.2.13g1 release. Customers running PacketShaper and PolicyCenter 9.x versions are urged to upgrade to this latest release as soon as possible.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/000030826Fri Apr 22 20:28:42 GMT 2016Fri Apr 22 20:28:42 GMT 2016 //help build the article url //build the article url Can we use MRTG to poll PacketShaper and plot graphs?http://bluecoat.force.com/knowledgebase/articles/Solution/CanweuseMRTGtopollPacketShaperandplotgraphsMon Apr 18 14:44:44 GMT 2016Mon Apr 18 14:44:44 GMT 2016 //help build the article url //build the article url Problems with LEMs in PacketShaper 10000 modelshttp://bluecoat.force.com/knowledgebase/articles/Solution/ProblemswithLEMsinPacketShaper10000modelsMon Apr 18 14:37:58 GMT 2016Mon Apr 18 14:37:58 GMT 2016 //help build the article url //build the article url What SNMP OID do I use to poll the current and peak rate for a class?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatSNMPOIDdoIusetopollthecurrentandpeakrateforaclassMon Apr 18 14:33:19 GMT 2016Mon Apr 18 14:33:19 GMT 2016 //help build the article url //build the article url Which versions of PacketWise software can I load on my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhichversionsofPacketWisesoftwarecanIloadonmyPacketShaperMon Apr 18 14:31:15 GMT 2016Mon Apr 18 14:31:15 GMT 2016 //help build the article url //build the article url How can I find out why traffic isn't being compressed?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIfindoutwhytrafficisntbeingcompressedMon Apr 18 14:12:06 GMT 2016Mon Apr 18 14:12:06 GMT 2016 //help build the article url //build the article url How can I use PacketWise to detect and limit denial-of-service attacks?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIusePacketWisetodetectandlimitdenial-of-serviceattacksMon Apr 18 14:05:42 GMT 2016Mon Apr 18 14:05:42 GMT 2016 //help build the article url //build the article url How can I use the Top Ten tab?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIusetheTopTentabMon Apr 18 14:04:23 GMT 2016Mon Apr 18 14:04:23 GMT 2016 //help build the article url //build the article url How do I classify traffic by domain name when I am behind a proxy server?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIclassifytrafficbydomainnamewhenIambehindaproxyserverMon Apr 18 13:51:35 GMT 2016Mon Apr 18 13:51:35 GMT 2016 //help build the article url //build the article url How do I configure PS/ASM to handle router compression/encryption?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIconfigurePSASMtohandleroutercompressionencryptionMon Apr 18 13:50:35 GMT 2016Mon Apr 18 13:50:35 GMT 2016 //help build the article url //build the article url How do I create classes based on Ethertype?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcreateclassesbasedonEthertypeMon Apr 18 13:49:07 GMT 2016Mon Apr 18 13:49:07 GMT 2016 //help build the article url //build the article url How do I free up space on the flash disk?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIfreeupspaceontheflashdiskMon Apr 18 13:47:59 GMT 2016Mon Apr 18 13:47:59 GMT 2016 //help build the article url //build the article url How do I know if FDR is working?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIknowifFDRisworkingMon Apr 18 13:41:40 GMT 2016Mon Apr 18 13:41:40 GMT 2016 //help build the article url //build the article url How do I protect Citrix ICA traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIprotectCitrixICAtrafficMon Apr 18 13:31:19 GMT 2016Mon Apr 18 13:31:19 GMT 2016 //help build the article url //build the article url How do I upgrade PacketWise keys?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIupgradePacketWisekeysMon Apr 18 13:29:38 GMT 2016Mon Apr 18 13:29:38 GMT 2016 //help build the article url //build the article url How do partitions compete for burstable bandwidth?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdopartitionscompeteforburstablebandwidthMon Apr 18 13:26:43 GMT 2016Mon Apr 18 13:26:43 GMT 2016 //help build the article url //build the article url How should I set the Inbound/Outbound Rate with multiple WAN links? (v6.2 and above)http://bluecoat.force.com/knowledgebase/articles/Solution/HowshouldIsettheInboundOutboundRatewithmultipleWANlinksv62andaboveMon Apr 18 13:25:24 GMT 2016Mon Apr 18 13:25:24 GMT 2016 //help build the article url //build the article url I accidentally plugged the router into the Inside port. What should I do?http://bluecoat.force.com/knowledgebase/articles/Solution/IaccidentallypluggedtherouterintotheInsideportWhatshouldIdoMon Apr 18 13:24:03 GMT 2016Mon Apr 18 13:24:03 GMT 2016 //help build the article url //build the article url My network is running very slowly. What’s going on?http://bluecoat.force.com/knowledgebase/articles/Solution/MynetworkisrunningveryslowlyWhatsgoingonMon Apr 18 13:02:52 GMT 2016Mon Apr 18 13:02:52 GMT 2016 //help build the article url //build the article url Response Time statistics are not displayed for a classhttp://bluecoat.force.com/knowledgebase/articles/Solution/ResponseTimestatisticsarenotdisplayedforaclassMon Apr 18 12:59:54 GMT 2016Mon Apr 18 12:59:54 GMT 2016 //help build the article url //build the article url What compression algorithms does Xpress 8.0 use?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatcompressionalgorithmsdoesXpress80useMon Apr 18 12:57:21 GMT 2016Mon Apr 18 12:57:21 GMT 2016 //help build the article url //build the article url What do 9.258/ and 9.256/ refer to?http://bluecoat.force.com/knowledgebase/articles/Solution/Whatdo9258and9256refertoMon Apr 18 12:55:50 GMT 2016Mon Apr 18 12:55:50 GMT 2016 //help build the article url //build the article url What does PacketWise do with excess bandwidth in a partition?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesPacketWisedowithexcessbandwidthinapartitionMon Apr 18 12:54:41 GMT 2016Mon Apr 18 12:54:41 GMT 2016 //help build the article url //build the article url What is adaptive response?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisadaptiveresponseMon Apr 18 12:44:44 GMT 2016Mon Apr 18 12:44:44 GMT 2016 //help build the article url //build the article url What is the difference between a partition and a policy?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedifferencebetweenapartitionandapolicyFri Apr 15 20:29:54 GMT 2016Fri Apr 15 20:29:54 GMT 2016 //help build the article url //build the article url What is the maximum log file size for packet log/capture?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthemaximumlogfilesizeforpacketlogcaptureFri Apr 15 20:10:03 GMT 2016Fri Apr 15 20:10:03 GMT 2016 //help build the article url //build the article url What is the time period for the Top Talkers and Top Listeners report?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthetimeperiodfortheTopTalkersandTopListenersreportFri Apr 15 20:08:01 GMT 2016Fri Apr 15 20:08:01 GMT 2016 //help build the article url //build the article url What kind of policy should I use?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatkindofpolicyshouldIuseFri Apr 15 20:07:01 GMT 2016Fri Apr 15 20:07:01 GMT 2016 //help build the article url //build the article url What MIBs are available for PacketWise?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatMIBsareavailableforPacketWiseFri Apr 15 20:05:25 GMT 2016Fri Apr 15 20:05:25 GMT 2016 //help build the article url //build the article url What should I see if my network is running efficiently?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatshouldIseeifmynetworkisrunningefficientlyFri Apr 15 20:04:31 GMT 2016Fri Apr 15 20:04:31 GMT 2016 //help build the article url //build the article url When are partitions best used?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenarepartitionsbestusedFri Apr 15 17:48:31 GMT 2016Fri Apr 15 17:48:31 GMT 2016 //help build the article url //build the article url Why is a partition not getting all the bandwidth that has been allocated?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisapartitionnotgettingallthebandwidththathasbeenallocatedFri Apr 15 17:14:07 GMT 2016Fri Apr 15 17:14:07 GMT 2016 //help build the article url //build the article url How to recover a Legacy PacketShaperHow to recover a Legacy PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030443Fri Apr 15 09:00:43 GMT 2016Fri Apr 15 09:00:43 GMT 2016 //help build the article url //build the article url How can I report on overall WAN performance?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIreportonoverallWANperformanceThu Apr 14 20:13:17 GMT 2016Thu Apr 14 20:13:17 GMT 2016 //help build the article url //build the article url How do I interpret synthetic transaction data?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIinterpretsynthetictransactiondataThu Apr 14 20:11:55 GMT 2016Thu Apr 14 20:11:55 GMT 2016 //help build the article url //build the article url LinkChangeTimehttp://bluecoat.force.com/knowledgebase/articles/Solution/LinkChangeTimeThu Apr 14 20:10:10 GMT 2016Thu Apr 14 20:10:10 GMT 2016 //help build the article url //build the article url Why can't I enable direct standby mode?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIenabledirectstandbymodeThu Apr 14 19:57:33 GMT 2016Thu Apr 14 19:57:33 GMT 2016 //help build the article url //build the article url How can I create a class that will hit a specific web site?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcreateaclassthatwillhitaspecificwebsiteThu Apr 14 19:52:15 GMT 2016Thu Apr 14 19:52:15 GMT 2016 //help build the article url //build the article url Is there a way I can be notified automatically when an agent goes red?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawayIcanbenotifiedautomaticallywhenanagentgoesredThu Apr 14 19:44:45 GMT 2016Thu Apr 14 19:44:45 GMT 2016 //help build the article url //build the article url What is causing my proxy server to slow down?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatiscausingmyproxyservertoslowdownThu Apr 14 19:42:49 GMT 2016Thu Apr 14 19:42:49 GMT 2016 //help build the article url //build the article url How can I create an action file to have PacketShaper send out an email when CPU Utilization has reached 80%?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcreateanactionfiletohavePacketShapersendoutanemailwhenCPUUtilizationhasreached80Thu Apr 14 19:26:19 GMT 2016Thu Apr 14 19:26:19 GMT 2016 //help build the article url //build the article url Why can't I log into PacketWise with RADIUS authentication?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIlogintoPacketWisewithRADIUSauthenticationThu Apr 14 19:24:23 GMT 2016Thu Apr 14 19:24:23 GMT 2016 //help build the article url //build the article url What is the difference between network-delay-avg and network-delay-msec?http://bluecoat.force.com/knowledgebase/articles/Solution/Whatisthedifferencebetweennetwork-delay-avgandnetwork-delay-msecThu Apr 14 19:23:02 GMT 2016Thu Apr 14 19:23:02 GMT 2016 //help build the article url //build the article url Why can't I set an RTM threshold on a class?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIsetanRTMthresholdonaclassThu Apr 14 19:22:23 GMT 2016Thu Apr 14 19:22:23 GMT 2016 //help build the article url //build the article url Why aren't the link utilization graphs showing any data?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarentthelinkutilizationgraphsshowinganydataThu Apr 14 19:06:09 GMT 2016Thu Apr 14 19:06:09 GMT 2016 //help build the article url //build the article url What does the "Argument Count Mismatch" message mean?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoestheArgumentCountMismatchmessagemeanThu Apr 14 19:05:28 GMT 2016Thu Apr 14 19:05:28 GMT 2016 //help build the article url //build the article url How do I find the IP addresses that are generating the most traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIfindtheIPaddressesthataregeneratingthemosttrafficThu Apr 14 18:30:31 GMT 2016Thu Apr 14 18:30:31 GMT 2016 //help build the article url //build the article url How do I classify Diffserv packets?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIclassifyDiffservpacketsThu Apr 14 18:22:06 GMT 2016Thu Apr 14 18:22:06 GMT 2016 //help build the article url //build the article url How can I redirect a web page?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIredirectawebpageThu Apr 14 18:03:57 GMT 2016Thu Apr 14 18:03:57 GMT 2016 //help build the article url //build the article url What are Port_xxxx classes?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarePortxxxxclassesThu Apr 14 17:39:46 GMT 2016Thu Apr 14 17:39:46 GMT 2016 //help build the article url //build the article url Not able to move folder class in PacketShaperWhile moving folder class in PacketShaper getting "ERROR 1210"http://bluecoat.force.com/knowledgebase/articles/Solution/000030614Wed Apr 13 07:50:51 GMT 2016Wed Apr 13 07:50:51 GMT 2016 //help build the article url //build the article url Using PacketShaper to allow access to one specific YouTube URL and block other YouTube trafficHow to allow YouTube URL http://www.youtube.com/watch?v=l9CVUITrG18 but block all other YouTube traffic.http://bluecoat.force.com/knowledgebase/articles/Solution/000014473Wed Apr 06 16:30:37 GMT 2016Wed Apr 06 16:30:37 GMT 2016 //help build the article url //build the article url RxInterrupts value have been very high on PacketShaper 12000RxInterrupts value in net nic CLI output shows a very high valuehttp://bluecoat.force.com/knowledgebase/articles/Solution/000029724Thu Mar 10 15:05:20 GMT 2016Thu Mar 10 15:05:20 GMT 2016 //help build the article url //build the article url What is "Error 503" when using PacketShaperThe following article outlines details on Error 503 when using PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatisError503Wed Mar 09 21:16:30 GMT 2016Wed Mar 09 21:16:30 GMT 2016 //help build the article url //build the article url PacketShaper Sky UI - traffic management reports are not loadingThe traffic class tree and reports do not appear in the Sky UIhttp://bluecoat.force.com/knowledgebase/articles/Solution/000030120Wed Mar 09 19:27:23 GMT 2016Wed Mar 09 19:27:23 GMT 2016 //help build the article url //build the article url Updated plug-in for classifying MACH5 ADN trafficmach5_91.plg, version 2.2.1.0http://bluecoat.force.com/knowledgebase/articles/Product_Information/000029675Wed Feb 17 16:07:51 GMT 2016Wed Feb 17 16:07:51 GMT 2016 //help build the article url //build the article url Where to find MIB files for the PacketShaperMIB files are available on the BTO Downloads page.http://bluecoat.force.com/knowledgebase/articles/Solution/000029293Wed Feb 03 15:19:31 GMT 2016Wed Feb 03 15:19:31 GMT 2016 //help build the article url //build the article url Malware Detected Coming From PacketShapers IP addressAlerts are seen as Malware Detected Coming from The PacketShapers IP addresshttp://bluecoat.force.com/knowledgebase/articles/Solution/Malware-Detected-Coming-From-PacketShapers-IP-addressWed Jan 20 09:50:15 GMT 2016Wed Jan 20 09:50:15 GMT 2016 //help build the article url //build the article url What information is needed to troubleshoot BCAAA (User Awareness) issue on PacketShaper?Use BCAAA debug logging, packet capture, and CLI commands to troubleshoot issues with the user awareness featurehttp://bluecoat.force.com/knowledgebase/articles/Solution/000028800Tue Jan 12 00:19:06 GMT 2016Tue Jan 12 00:19:06 GMT 2016 //help build the article url //build the article url How To Classify YouTube traffic with the PacketshaperThis guide is to assist with classification of YouTube traffic using the Legacy Series Packetshaper.http://bluecoat.force.com/knowledgebase/articles/Solution/How-To-Classify-YouTube-traffic-with-the-PacketshaperTue Dec 15 09:27:49 GMT 2015Tue Dec 15 09:27:49 GMT 2015 //help build the article url //build the article url Importing certificates from a different certificate authority on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/000011770Tue Dec 08 15:38:56 GMT 2015Tue Dec 08 15:38:56 GMT 2015 //help build the article url //build the article url How to determine if PacketShaper is running "Standard" or "ISP" software imagehttp://bluecoat.force.com/knowledgebase/articles/Solution/000028798Mon Dec 07 21:24:06 GMT 2015Mon Dec 07 21:24:06 GMT 2015 //help build the article url //build the article url How does TCP Rate Control work?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesTCPRateControlworkThu Nov 26 15:48:47 GMT 2015Thu Nov 26 15:48:47 GMT 2015 //help build the article url //build the article url PacketShaper Vulnerability CVE-2008-5161PS 9.2.12 Release Notes states that this vulnerability is fixed but according to Nessus scan, PS is still listed as vulnerable.http://bluecoat.force.com/knowledgebase/articles/Solution/000027761Fri Oct 09 21:05:24 GMT 2015Fri Oct 09 21:05:24 GMT 2015 //help build the article url //build the article url PacketShaper 9.2.12 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/PacketShaper-9-2-12-GAWed Sep 23 22:49:43 GMT 2015Wed Sep 23 22:49:43 GMT 2015 //help build the article url //build the article url Intermittent sensor errors on PacketShaper 12000http://bluecoat.force.com/knowledgebase/articles/Solution/000016031Fri Aug 21 15:09:06 GMT 2015Fri Aug 21 15:09:06 GMT 2015 //help build the article url //build the article url Why is BCAAA server accessing AD over WAN link?http://bluecoat.force.com/knowledgebase/articles/Solution/000016047Mon Aug 17 14:44:16 GMT 2015Mon Aug 17 14:44:16 GMT 2015 //help build the article url //build the article url What is MissedPacketsCount in PacketShaper 'net nic' output?http://bluecoat.force.com/knowledgebase/articles/Solution/000026257Thu Jul 16 15:04:57 GMT 2015Thu Jul 16 15:04:57 GMT 2015 //help build the article url //build the article url Does the PS12000 10G fiber card support SFP transceivers?Do the 10G fiber cards on the price list support SFP (Small form-factor pluggable) transceivers)?http://bluecoat.force.com/knowledgebase/articles/Solution/000025943Mon Jun 22 15:45:44 GMT 2015Mon Jun 22 15:45:44 GMT 2015 //help build the article url //build the article url SNMP monitoring shows PacketShaper free memory is lowhttp://bluecoat.force.com/knowledgebase/articles/Solution/000025669Tue Jun 16 20:48:08 GMT 2015Tue Jun 16 20:48:08 GMT 2015 //help build the article url //build the article url Using the customer portal featurehttp://bluecoat.force.com/knowledgebase/articles/Solution/000014472Mon Jun 01 20:46:42 GMT 2015Mon Jun 01 20:46:42 GMT 2015 //help build the article url //build the article url Can I use PacketShaper's RADIUS feature with Cisco Secure ACS (for Windows)?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIusePacketShapersRADIUSfeaturewithCiscoSecureACSforWindowsFri May 29 20:41:23 GMT 2015Fri May 29 20:41:23 GMT 2015 //help build the article url //build the article url PacketShaper 9.2.11 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/000025260Fri May 22 20:02:43 GMT 2015Fri May 22 20:02:43 GMT 2015 //help build the article url //build the article url Management HTTP access to PacketShaepr is slow in a VLAN trunk environment.http://bluecoat.force.com/knowledgebase/articles/Solution/000012253Thu May 21 22:46:44 GMT 2015Thu May 21 22:46:44 GMT 2015 //help build the article url //build the article url PacketShaper unable to connect to Threatpulse through Microsoft Forefront TMGWhen trying to connect to Threatpulse via a Microsoft Forefront TMG, the request is not reaching Threatpulse servers.http://bluecoat.force.com/knowledgebase/articles/Solution/000024085Mon May 04 15:42:27 GMT 2015Mon May 04 15:42:27 GMT 2015 //help build the article url //build the article url PacketShaper interface resetNetwork interfaces can self-reset in the event that they become unresponsive.http://bluecoat.force.com/knowledgebase/articles/Solution/000024107Mon Apr 27 18:53:46 GMT 2015Mon Apr 27 18:53:46 GMT 2015 //help build the article url //build the article url Does the S200 / S400 / S500 support IPMI or LOM ?http://bluecoat.force.com/knowledgebase/articles/Solution/000024390Mon Apr 20 22:14:45 GMT 2015Mon Apr 20 22:14:45 GMT 2015 //help build the article url //build the article url PacketShaper S series requires ME reset after upgrading to 11.3.After upgrading to 11.3, a measurement engine reset is required to ensure stability when accessing some reports.http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/PacketShaper-S-series-requires-ME-reset-after-upgrading-to-11-3Tue Apr 14 22:23:47 GMT 2015Tue Apr 14 22:23:47 GMT 2015 //help build the article url //build the article url Having issues accessing and managing PacketShaper / PolicyCenter using HTTPShttp://bluecoat.force.com/knowledgebase/articles/Solution/000024020Fri Mar 13 19:01:30 GMT 2015Fri Mar 13 19:01:30 GMT 2015 //help build the article url //build the article url PacketShaper 9.2.10 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/PacketShaper-9-2-10-GAMon Mar 02 17:36:54 GMT 2015Mon Mar 02 17:36:54 GMT 2015 //help build the article url //build the article url Strange characters displayed on Host Analysis pageThe Host Analysis Tool is not working properly. After clicking "get flows," strange characters are displayed.http://bluecoat.force.com/knowledgebase/articles/Solution/000023703Mon Feb 23 20:47:28 GMT 2015Mon Feb 23 20:47:28 GMT 2015 //help build the article url //build the article url What is the counter halfDiscon referring to in the TCP State Summary?The CLI command Traffic Flow -o shows TCP State Summery information. What does the counter halfDiscon refer to in the TCP State Summary table?http://bluecoat.force.com/knowledgebase/articles/Solution/000023265Thu Feb 05 20:38:36 GMT 2015Thu Feb 05 20:38:36 GMT 2015 //help build the article url //build the article url Adding RAM or a hard disk to a Blue Coat applianceThis article contains details around user-serviceable hardware for Blue Coat appliances.http://bluecoat.force.com/knowledgebase/articles/Solution/AddingRAMoraharddisktoaBlueCoatapplianceFri Jan 23 19:17:59 GMT 2015Fri Jan 23 19:17:59 GMT 2015 //help build the article url //build the article url How to disable Sky UISpecify Advanced UI as the default instead of Sky UIhttp://bluecoat.force.com/knowledgebase/articles/Solution/000011097Mon Jan 12 21:57:37 GMT 2015Mon Jan 12 21:57:37 GMT 2015 //help build the article url //build the article url PacketWise 9.2.8 doesn't classify popular HTTPS-based websites correctlyPacketWise 9.2.8 classifies SSL-based Facebook, YouTube, Netflix, etc. as SSL.http://bluecoat.force.com/knowledgebase/articles/Solution/000022805Mon Jan 05 18:28:36 GMT 2015Mon Jan 05 18:28:36 GMT 2015 //help build the article url //build the article url SSLv3 POODLE attackhttp://bluecoat.force.com/knowledgebase/articles/Solution/000022804Mon Jan 05 18:05:03 GMT 2015Mon Jan 05 18:05:03 GMT 2015 //help build the article url //build the article url PacketShaper 9.2.9 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/000022734Wed Dec 17 21:50:47 GMT 2014Wed Dec 17 21:50:47 GMT 2014 //help build the article url //build the article url PacketShaper 8.7.12 GAhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/000022733Wed Dec 17 21:50:41 GMT 2014Wed Dec 17 21:50:41 GMT 2014 //help build the article url //build the article url After upgrade, PacketShaper is indicating Configuration error for iqosDiscoveryMode = "both".After upgrade, PacketShaper is indicating Configuration error for iqosDiscoveryMode = "both".http://bluecoat.force.com/knowledgebase/articles/Solution/000022298Mon Dec 15 23:31:42 GMT 2014Mon Dec 15 23:31:42 GMT 2014 //help build the article url //build the article url Why does PacketShaper allow login using old touch password?http://bluecoat.force.com/knowledgebase/articles/Solution/000022626Mon Dec 08 19:51:19 GMT 2014Mon Dec 08 19:51:19 GMT 2014 //help build the article url //build the article url How to check PacketShaper's memory utilization percentage?http://bluecoat.force.com/knowledgebase/articles/Solution/000010982Wed Dec 03 21:57:49 GMT 2014Wed Dec 03 21:57:49 GMT 2014 //help build the article url //build the article url Why isn't the BitTorrent class catching all BitTorrent traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/000016595Tue Dec 02 17:54:04 GMT 2014Tue Dec 02 17:54:04 GMT 2014 //help build the article url //build the article url Packetshaper S-Series license keys didn't include Packet Capture key and other keys showing expiration datehttp://bluecoat.force.com/knowledgebase/articles/Solution/000022235Mon Nov 24 19:02:38 GMT 2014Mon Nov 24 19:02:38 GMT 2014 //help build the article url //build the article url PacketShaper crashed and rebooted on "F: native_shaper_watchdog: shaper watchdog count exceeded"http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShapercrashedandrebootedonFnativeshaperwatchdogshaperwatchdogcountexceededWed Oct 01 13:12:30 GMT 2014Wed Oct 01 13:12:30 GMT 2014 //help build the article url //build the article url Why would the URL categories on a PacketShaper not get hits?http://bluecoat.force.com/knowledgebase/articles/Solution/WhywouldtheURLcategoriesonaPacketShapernotgethitsWed Oct 01 13:11:44 GMT 2014Wed Oct 01 13:11:44 GMT 2014 //help build the article url //build the article url Why would I want to convert a dynamic Xpress tunnel to static?http://bluecoat.force.com/knowledgebase/articles/Solution/WhywouldIwanttoconvertadynamicXpresstunneltostaticWed Oct 01 13:11:44 GMT 2014Wed Oct 01 13:11:44 GMT 2014 //help build the article url //build the article url Why peak rate is higher than partition size?http://bluecoat.force.com/knowledgebase/articles/Solution/WhypeakrateishigherthanpartitionsizeWed Oct 01 13:11:39 GMT 2014Wed Oct 01 13:11:39 GMT 2014 //help build the article url //build the article url Why Packet Shaper may not create a class for traffic it is seeing for which no class already exists?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyPacketShapermaynotcreateaclassfortrafficitisseeingforwhichnoclassalreadyexistsWed Oct 01 13:11:38 GMT 2014Wed Oct 01 13:11:38 GMT 2014 //help build the article url //build the article url Why is the URL categorization feature not working?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheURLcategorizationfeaturenotworkingWed Oct 01 13:11:37 GMT 2014Wed Oct 01 13:11:37 GMT 2014 //help build the article url //build the article url Why is the Top Ten report showing fewer than 10 classes?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyistheTopTenreportshowingfewerthan10classesWed Oct 01 13:11:36 GMT 2014Wed Oct 01 13:11:36 GMT 2014 //help build the article url //build the article url Why is there a difference in data recorded by PacketShaper and MRTG?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthereadifferenceindatarecordedbyPacketShaperandMRTGWed Oct 01 13:11:34 GMT 2014Wed Oct 01 13:11:34 GMT 2014 //help build the article url //build the article url Why is there a banner message about obsolete plug-ins after upgrading to a newer version?http://bluecoat.force.com/knowledgebase/articles/Solution/Whyisthereabannermessageaboutobsoleteplug-insafterupgradingtoanewerversionWed Oct 01 13:11:34 GMT 2014Wed Oct 01 13:11:34 GMT 2014 //help build the article url //build the article url Why is the peak-bps going over the physical WAN link size?http://bluecoat.force.com/knowledgebase/articles/Solution/Whyisthepeak-bpsgoingoverthephysicalWANlinksizeWed Oct 01 13:11:32 GMT 2014Wed Oct 01 13:11:32 GMT 2014 //help build the article url //build the article url Why is the PacketShaper browser interface slow?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthePacketShaperbrowserinterfaceslowWed Oct 01 13:11:32 GMT 2014Wed Oct 01 13:11:32 GMT 2014 //help build the article url //build the article url Why is the network being classified instead of traffic to a specific server?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthenetworkbeingclassifiedinsteadoftraffictoaspecificserverWed Oct 01 13:11:31 GMT 2014Wed Oct 01 13:11:31 GMT 2014 //help build the article url //build the article url Why is the license count result different from the output of “tr fl –tuI “?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisthelicensecountresultdifferentfromtheoutputoftrfltuIWed Oct 01 13:11:30 GMT 2014Wed Oct 01 13:11:30 GMT 2014 //help build the article url //build the article url Why is Ping response time slow when I turn shaping on?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisPingresponsetimeslowwhenIturnshapingonWed Oct 01 13:11:25 GMT 2014Wed Oct 01 13:11:25 GMT 2014 //help build the article url //build the article url Why is PacketShaper unable to inherit the link size from PolicyCenter after upgrade?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisPacketShaperunabletoinheritthelinksizefromPolicyCenterafterupgradeWed Oct 01 13:11:25 GMT 2014Wed Oct 01 13:11:25 GMT 2014 //help build the article url //build the article url Why is PacketShaper showing the message "5V Regulator Status Bad" in the WUI and "Bad bat reg" on the front LCD?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisPacketShapershowingthemessage5VRegulatorStatusBadintheWUIandBadbatregonthefrontLCDWed Oct 01 13:11:25 GMT 2014Wed Oct 01 13:11:25 GMT 2014 //help build the article url //build the article url Why is PacketShaper overwriting the backup image with the same PacketWise edition (ISP or STD) and version as the active image?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisPacketShaperoverwritingthebackupimagewiththesamePacketWiseeditionISPorSTDandversionastheactiveimageWed Oct 01 13:11:25 GMT 2014Wed Oct 01 13:11:25 GMT 2014 //help build the article url //build the article url Why is PacketShaper not discovering any traffic classes?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisPacketShapernotdiscoveringanytrafficclassesWed Oct 01 13:11:24 GMT 2014Wed Oct 01 13:11:24 GMT 2014 //help build the article url //build the article url Why isn't the web-redirect option available for an HTTP class with a never-admit policy?http://bluecoat.force.com/knowledgebase/articles/Solution/Whyisnttheweb-redirectoptionavailableforanHTTPclasswithanever-admitpolicyWed Oct 01 13:11:23 GMT 2014Wed Oct 01 13:11:23 GMT 2014 //help build the article url //build the article url Why isn't there a Packet Exchange Time value for DNS traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntthereaPacketExchangeTimevalueforDNStrafficWed Oct 01 13:11:23 GMT 2014Wed Oct 01 13:11:23 GMT 2014 //help build the article url //build the article url Why isn't the PacketShaper limiting traffic when the WAN circuit is saturated?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntthePacketShaperlimitingtrafficwhentheWANcircuitissaturatedWed Oct 01 13:11:23 GMT 2014Wed Oct 01 13:11:23 GMT 2014 //help build the article url //build the article url Why isn't the Localhost class showing any hits?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisnttheLocalhostclassshowinganyhitsWed Oct 01 13:11:23 GMT 2014Wed Oct 01 13:11:23 GMT 2014 //help build the article url //build the article url Why isn't the FDR collector receiving flow detail records from PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisnttheFDRcollectorreceivingflowdetailrecordsfromPacketShaperWed Oct 01 13:11:22 GMT 2014Wed Oct 01 13:11:22 GMT 2014 //help build the article url //build the article url Why isn't RADIUS working after changing servers?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntRADIUSworkingafterchangingserversWed Oct 01 13:11:21 GMT 2014Wed Oct 01 13:11:21 GMT 2014 //help build the article url //build the article url Why isn't PacketShaper discovering traffic classes based on services like HTTP or SSL?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisntPacketShaperdiscoveringtrafficclassesbasedonserviceslikeHTTPorSSLWed Oct 01 13:11:21 GMT 2014Wed Oct 01 13:11:21 GMT 2014 //help build the article url //build the article url Why is average rate sometimes higher than peak rate?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisaverageratesometimeshigherthanpeakrateWed Oct 01 13:11:14 GMT 2014Wed Oct 01 13:11:14 GMT 2014 //help build the article url //build the article url Why is automatic MTU disabled in Xpress 8.0?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisautomaticMTUdisabledinXpress80Wed Oct 01 13:11:14 GMT 2014Wed Oct 01 13:11:14 GMT 2014 //help build the article url //build the article url Why is a tunnel in the Up - Idle state?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisatunnelintheUp-IdlestateWed Oct 01 13:11:14 GMT 2014Wed Oct 01 13:11:14 GMT 2014 //help build the article url //build the article url Why is an agent’s status indicator blue?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyisanagentsstatusindicatorblueWed Oct 01 13:11:13 GMT 2014Wed Oct 01 13:11:13 GMT 2014 //help build the article url //build the article url Why Gigabit interfaces on Packetshaper do not support manual speed settingshttp://bluecoat.force.com/knowledgebase/articles/Solution/WhyGigabitinterfacesonPacketshaperdonotsupportmanualspeedsettingsWed Oct 01 13:11:10 GMT 2014Wed Oct 01 13:11:10 GMT 2014 //help build the article url //build the article url Why do some Host IP addresses in Host Analysis show zero (0) connections yet also show current bandwidth utilization?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydosomeHostIPaddressesinHostAnalysisshowzero0connectionsyetalsoshowcurrentbandwidthutilizationWed Oct 01 13:11:07 GMT 2014Wed Oct 01 13:11:07 GMT 2014 //help build the article url //build the article url Why don't the peak bps statistics correspond to the graph peaks?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydontthepeakbpsstatisticscorrespondtothegraphpeaksWed Oct 01 13:11:06 GMT 2014Wed Oct 01 13:11:06 GMT 2014 //help build the article url //build the article url Why don't some flows get blocked even though I have a discard or never-admit policy on a URL category-based class?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydontsomeflowsgetblockedeventhoughIhaveadiscardornever-admitpolicyonaURLcategory-basedclassWed Oct 01 13:11:06 GMT 2014Wed Oct 01 13:11:06 GMT 2014 //help build the article url //build the article url Why do I have Service Unknown configuration error messages?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoIhaveServiceUnknownconfigurationerrormessagesWed Oct 01 13:10:56 GMT 2014Wed Oct 01 13:10:56 GMT 2014 //help build the article url //build the article url Why does the Top Ten report for Network Effiency display 'No Network Efficiency traffic?'http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheTopTenreportforNetworkEffiencydisplayNoNetworkEfficiencytrafficWed Oct 01 13:10:49 GMT 2014Wed Oct 01 13:10:49 GMT 2014 //help build the article url //build the article url Why does the Top Ten page show 0% for both the inbound and outbound link?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheTopTenpageshow0forboththeinboundandoutboundlinkWed Oct 01 13:10:49 GMT 2014Wed Oct 01 13:10:49 GMT 2014 //help build the article url //build the article url Why does the time reported in PacketShaper reports not match the actual time?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesthetimereportedinPacketShaperreportsnotmatchtheactualtimeWed Oct 01 13:10:49 GMT 2014Wed Oct 01 13:10:49 GMT 2014 //help build the article url //build the article url Why does the SNMP value for sysUptime over 497 days return with value "0" for PacketShaper products?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheSNMPvalueforsysUptimeover497daysreturnwithvalue0forPacketShaperproductsWed Oct 01 13:10:48 GMT 2014Wed Oct 01 13:10:48 GMT 2014 //help build the article url //build the article url Why does the SameSide class have a matching rule for 127.0.0.4 ?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheSameSideclasshaveamatchingrulefor127004Wed Oct 01 13:10:48 GMT 2014Wed Oct 01 13:10:48 GMT 2014 //help build the article url //build the article url Why does the PacketShaper reboot when I try to restore the configuration using the "run" command?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesthePacketShaperrebootwhenItrytorestoretheconfigurationusingtheruncommandWed Oct 01 13:10:42 GMT 2014Wed Oct 01 13:10:42 GMT 2014 //help build the article url //build the article url Why does the ldi file that I saved with "config save" have a smaller file size than config.ldi?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheldifilethatIsavedwithconfigsavehaveasmallerfilesizethanconfigldiWed Oct 01 13:10:41 GMT 2014Wed Oct 01 13:10:41 GMT 2014 //help build the article url //build the article url Why does the incident report include violating hosts from other evaluation intervals?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoestheincidentreportincludeviolatinghostsfromotherevaluationintervalsWed Oct 01 13:10:41 GMT 2014Wed Oct 01 13:10:41 GMT 2014 //help build the article url //build the article url Why does PacketWise report smaller data rates than my router?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesPacketWisereportsmallerdataratesthanmyrouterWed Oct 01 13:10:35 GMT 2014Wed Oct 01 13:10:35 GMT 2014 //help build the article url //build the article url Why does PacketShaper lose its settings right after configuration?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesPacketShaperloseitssettingsrightafterconfigurationWed Oct 01 13:10:35 GMT 2014Wed Oct 01 13:10:35 GMT 2014 //help build the article url //build the article url Why does my PacketShaper upgrade show an error? (ERROR 1600: The new PacketShaper image could not be downloaded.)http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesmyPacketShaperupgradeshowanerrorERROR1600ThenewPacketShaperimagecouldnotbedownloadedWed Oct 01 13:10:25 GMT 2014Wed Oct 01 13:10:25 GMT 2014 //help build the article url //build the article url Why does it take so long to pass traffic after rebooting?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesittakesolongtopasstrafficafterrebootingWed Oct 01 13:10:24 GMT 2014Wed Oct 01 13:10:24 GMT 2014 //help build the article url //build the article url Why does it say "Not Licensed" next to Shaping?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesitsayNotLicensednexttoShapingWed Oct 01 13:10:24 GMT 2014Wed Oct 01 13:10:24 GMT 2014 //help build the article url //build the article url Why does it say "measurement engine is not ready" when I try to create a report?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesitsaymeasurementengineisnotreadywhenItrytocreateareportWed Oct 01 13:10:23 GMT 2014Wed Oct 01 13:10:23 GMT 2014 //help build the article url //build the article url Why does host info table not show "I" or "O" for the inside or outside?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoeshostinfotablenotshowIorOfortheinsideoroutsideWed Oct 01 13:10:23 GMT 2014Wed Oct 01 13:10:23 GMT 2014 //help build the article url //build the article url Why does an SNMP query for some OIDs return the value "0" on a PacketShaper 12000?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydoesanSNMPqueryforsomeOIDsreturnthevalue0onaPacketShaper12000Wed Oct 01 13:10:20 GMT 2014Wed Oct 01 13:10:20 GMT 2014 //help build the article url //build the article url Why did creating a secure list block all communication with PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhydidcreatingasecurelistblockallcommunicationwithPacketShaperWed Oct 01 13:10:17 GMT 2014Wed Oct 01 13:10:17 GMT 2014 //help build the article url //build the article url Why can't I set up a dynamic partition?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIsetupadynamicpartitionWed Oct 01 13:10:14 GMT 2014Wed Oct 01 13:10:14 GMT 2014 //help build the article url //build the article url Why can’t I access the PacketShaper/AppVantage via the console port?http://bluecoat.force.com/knowledgebase/articles/Solution/WhycantIaccessthePacketShaperAppVantageviatheconsoleportWed Oct 01 13:10:08 GMT 2014Wed Oct 01 13:10:08 GMT 2014 //help build the article url //build the article url Why are there negative values in the %Bytes Saved column in the output of "compression show"?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyaretherenegativevaluesintheBytesSavedcolumnintheoutputofcompressionshowWed Oct 01 13:10:04 GMT 2014Wed Oct 01 13:10:04 GMT 2014 //help build the article url //build the article url Why aren’t the classes in the traffic tree sorted alphabetically?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarenttheclassesinthetraffictreesortedalphabeticallyWed Oct 01 13:09:59 GMT 2014Wed Oct 01 13:09:59 GMT 2014 //help build the article url //build the article url Why aren't statistics for Localhost traffic displayed on the Monitor page?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarentstatisticsforLocalhosttrafficdisplayedontheMonitorpageWed Oct 01 13:09:59 GMT 2014Wed Oct 01 13:09:59 GMT 2014 //help build the article url //build the article url Why are Localhost and SameSide classes on PacketShaper exception classes?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareLocalhostandSameSideclassesonPacketShaperexceptionclassesWed Oct 01 13:09:56 GMT 2014Wed Oct 01 13:09:56 GMT 2014 //help build the article url //build the article url Why are configuration changes lost after rebooting the PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyareconfigurationchangeslostafterrebootingthePacketShaperWed Oct 01 13:09:55 GMT 2014Wed Oct 01 13:09:55 GMT 2014 //help build the article url //build the article url Why are both interfaces going down after I load a config.ldi file from another PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyarebothinterfacesgoingdownafterIloadaconfigldifilefromanotherPacketShaperWed Oct 01 13:09:55 GMT 2014Wed Oct 01 13:09:55 GMT 2014 //help build the article url //build the article url Why am I unable to receive syslog message from PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIunabletoreceivesyslogmessagefromPacketShaperWed Oct 01 13:09:53 GMT 2014Wed Oct 01 13:09:53 GMT 2014 //help build the article url //build the article url Why am I getting Error 5006?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIgettingError5006Wed Oct 01 13:09:49 GMT 2014Wed Oct 01 13:09:49 GMT 2014 //help build the article url //build the article url Why am I getting a "Rules incompatible with Parent" error message?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIgettingaRulesincompatiblewithParenterrormessageWed Oct 01 13:09:48 GMT 2014Wed Oct 01 13:09:48 GMT 2014 //help build the article url //build the article url Why am I getting an error message that the sum of the link speeds exceeds the interface NIC?http://bluecoat.force.com/knowledgebase/articles/Solution/WhyamIgettinganerrormessagethatthesumofthelinkspeedsexceedstheinterfaceNICWed Oct 01 13:09:48 GMT 2014Wed Oct 01 13:09:48 GMT 2014 //help build the article url //build the article url Which Unix commands are available in the PacketShaper command-line?http://bluecoat.force.com/knowledgebase/articles/Solution/WhichUnixcommandsareavailableinthePacketShapercommand-lineWed Oct 01 13:09:44 GMT 2014Wed Oct 01 13:09:44 GMT 2014 //help build the article url //build the article url Which jumpers need to be removed from PS 1700/3500/7500 models in order to disable the bypass?http://bluecoat.force.com/knowledgebase/articles/Solution/WhichjumpersneedtoberemovedfromPS170035007500modelsinordertodisablethebypassWed Oct 01 13:09:37 GMT 2014Wed Oct 01 13:09:37 GMT 2014 //help build the article url //build the article url Where is the PacketShaper serial number?http://bluecoat.force.com/knowledgebase/articles/Solution/WhereisthePacketShaperserialnumberWed Oct 01 13:09:31 GMT 2014Wed Oct 01 13:09:31 GMT 2014 //help build the article url //build the article url Where do I ship my faulty Packeteer unit after an RMA?http://bluecoat.force.com/knowledgebase/articles/Solution/WheredoIshipmyfaultyPacketeerunitafteranRMAWed Oct 01 13:09:30 GMT 2014Wed Oct 01 13:09:30 GMT 2014 //help build the article url //build the article url Where do I install PacketShaper in a multi-location network?http://bluecoat.force.com/knowledgebase/articles/Solution/WheredoIinstallPacketShaperinamulti-locationnetworkWed Oct 01 13:09:29 GMT 2014Wed Oct 01 13:09:29 GMT 2014 //help build the article url //build the article url Where can I retrieve previously generated incident reports?http://bluecoat.force.com/knowledgebase/articles/Solution/WherecanIretrievepreviouslygeneratedincidentreportsWed Oct 01 13:09:27 GMT 2014Wed Oct 01 13:09:27 GMT 2014 //help build the article url //build the article url Where are PacketShaper specifications, configuration limits, and availability (uptime) statistics?http://bluecoat.force.com/knowledgebase/articles/Solution/WherearePacketShaperspecificationsconfigurationlimitsandavailabilityuptimestatisticsWed Oct 01 13:09:21 GMT 2014Wed Oct 01 13:09:21 GMT 2014 //help build the article url //build the article url When would a hard drive problem cause a PacketShaper to crash?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenwouldaharddriveproblemcauseaPacketShapertocrashWed Oct 01 13:09:21 GMT 2014Wed Oct 01 13:09:21 GMT 2014 //help build the article url //build the article url When upgrading software on PacketShaper, is there any upgrade path to follow?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenupgradingsoftwareonPacketShaperisthereanyupgradepathtofollowWed Oct 01 13:09:16 GMT 2014Wed Oct 01 13:09:16 GMT 2014 //help build the article url //build the article url When in watch mode, how does PacketShaper decide which port to use for management access?http://bluecoat.force.com/knowledgebase/articles/Solution/WheninwatchmodehowdoesPacketShaperdecidewhichporttouseformanagementaccessWed Oct 01 13:09:05 GMT 2014Wed Oct 01 13:09:05 GMT 2014 //help build the article url //build the article url When I have more than 2000 traffic classes created, the view to class tree is changed to another viewing format. How can I disable this?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenIhavemorethan2000trafficclassescreatedtheviewtoclasstreeischangedtoanotherviewingformatHowcanIdisablethisWed Oct 01 13:09:05 GMT 2014Wed Oct 01 13:09:05 GMT 2014 //help build the article url //build the article url When are FDR records generated for TCP, UDP, and ICMP flows traversing a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhenareFDRrecordsgeneratedforTCPUDPandICMPflowstraversingaPacketShaperWed Oct 01 13:08:57 GMT 2014Wed Oct 01 13:08:57 GMT 2014 //help build the article url //build the article url What you need to open on the firewalls for compression to work?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatyouneedtoopenonthefirewallsforcompressiontoworkWed Oct 01 13:08:55 GMT 2014Wed Oct 01 13:08:55 GMT 2014 //help build the article url //build the article url What will happen if the PacketShaper license key expires?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatwillhappenifthePacketShaperlicensekeyexpiresWed Oct 01 13:08:54 GMT 2014Wed Oct 01 13:08:54 GMT 2014 //help build the article url //build the article url What type of information is in a flow detail record?http://bluecoat.force.com/knowledgebase/articles/Solution/WhattypeofinformationisinaflowdetailrecordWed Oct 01 13:08:49 GMT 2014Wed Oct 01 13:08:49 GMT 2014 //help build the article url //build the article url What type of Ethernet cables do I need to connect my PacketShaper into the network?http://bluecoat.force.com/knowledgebase/articles/Solution/WhattypeofEthernetcablesdoIneedtoconnectmyPacketShaperintothenetworkWed Oct 01 13:08:49 GMT 2014Wed Oct 01 13:08:49 GMT 2014 //help build the article url //build the article url What to do when gettting 'Errors were detected with the hard drive' on PacketShaper's UI?http://bluecoat.force.com/knowledgebase/articles/Solution/WhattodowhengetttingErrorsweredetectedwiththeharddriveonPacketShapersUIWed Oct 01 13:08:47 GMT 2014Wed Oct 01 13:08:47 GMT 2014 //help build the article url //build the article url What's the URL in a matching rule for?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatstheURLinamatchingruleforWed Oct 01 13:08:46 GMT 2014Wed Oct 01 13:08:46 GMT 2014 //help build the article url //build the article url What's the difference between the commands "setup urlcategory test" and "setup urlcategory update"?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatsthedifferencebetweenthecommandssetupurlcategorytestandsetupurlcategoryupdateWed Oct 01 13:08:44 GMT 2014Wed Oct 01 13:08:44 GMT 2014 //help build the article url //build the article url What's the difference between "reset" and "setup reset?"http://bluecoat.force.com/knowledgebase/articles/Solution/WhatsthedifferencebetweenresetandsetupresetWed Oct 01 13:08:44 GMT 2014Wed Oct 01 13:08:44 GMT 2014 //help build the article url //build the article url What's the difference between class hits and policy hits?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatsthedifferencebetweenclasshitsandpolicyhitsWed Oct 01 13:08:44 GMT 2014Wed Oct 01 13:08:44 GMT 2014 //help build the article url //build the article url What statistics are lost if I reset PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatstatisticsarelostifIresetPacketShaperWed Oct 01 13:08:42 GMT 2014Wed Oct 01 13:08:42 GMT 2014 //help build the article url //build the article url What PacketShaper features support IPv6?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatPacketShaperfeaturessupportIPv6Wed Oct 01 13:08:35 GMT 2014Wed Oct 01 13:08:35 GMT 2014 //help build the article url //build the article url What method does the PacketShaper use to connect to the URL categories server?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatmethoddoesthePacketShaperusetoconnecttotheURLcategoriesserverWed Oct 01 13:08:33 GMT 2014Wed Oct 01 13:08:33 GMT 2014 //help build the article url //build the article url What is the tunnel transport protocol used by PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthetunneltransportprotocolusedbyPacketShaperWed Oct 01 13:08:29 GMT 2014Wed Oct 01 13:08:29 GMT 2014 //help build the article url //build the article url What is the TEST.DAT file on the PacketShaper hard drive?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheTESTDATfileonthePacketShaperharddriveWed Oct 01 13:08:28 GMT 2014Wed Oct 01 13:08:28 GMT 2014 //help build the article url //build the article url What is the SNMP OID for PacketShaper 12000 interface status?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheSNMPOIDforPacketShaper12000interfacestatusWed Oct 01 13:08:26 GMT 2014Wed Oct 01 13:08:26 GMT 2014 //help build the article url //build the article url What is the maximum number of adaptive response agents?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthemaximumnumberofadaptiveresponseagentsWed Oct 01 13:08:18 GMT 2014Wed Oct 01 13:08:18 GMT 2014 //help build the article url //build the article url What is the maximum number of Active Directory users supported for different PacketShaper models?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthemaximumnumberofActiveDirectoryuserssupportedfordifferentPacketShapermodelsWed Oct 01 13:08:18 GMT 2014Wed Oct 01 13:08:18 GMT 2014 //help build the article url //build the article url What is the functionality of the "crumbsperclasscount" variable?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthefunctionalityofthecrumbsperclasscountvariableWed Oct 01 13:08:11 GMT 2014Wed Oct 01 13:08:11 GMT 2014 //help build the article url //build the article url What is the difference between the Rev A and Rev B PacketShaper 12000 appliances?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedifferencebetweentheRevAandRevBPacketShaper12000appliancesWed Oct 01 13:08:07 GMT 2014Wed Oct 01 13:08:07 GMT 2014 //help build the article url //build the article url What is the difference between the MIB variables 'classByteCount' and 'classByteCountHi'?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedifferencebetweentheMIBvariablesclassByteCountandclassByteCountHiWed Oct 01 13:08:06 GMT 2014Wed Oct 01 13:08:06 GMT 2014 //help build the article url //build the article url What is the difference between the 1 bridge and 2 bridge LEM cards on the PacketShaper 12000?http://bluecoat.force.com/knowledgebase/articles/Solution/Whatisthedifferencebetweenthe1bridgeand2bridgeLEMcardsonthePacketShaper12000Wed Oct 01 13:08:05 GMT 2014Wed Oct 01 13:08:05 GMT 2014 //help build the article url //build the article url What is the difference between rate and priority policies?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedifferencebetweenrateandprioritypoliciesWed Oct 01 13:08:05 GMT 2014Wed Oct 01 13:08:05 GMT 2014 //help build the article url //build the article url What is the difference between NetFlow v5 and Packeteer-2?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedifferencebetweenNetFlowv5andPacketeer-2Wed Oct 01 13:08:04 GMT 2014Wed Oct 01 13:08:04 GMT 2014 //help build the article url //build the article url What is the default password for a new PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthedefaultpasswordforanewPacketShaperWed Oct 01 13:08:02 GMT 2014Wed Oct 01 13:08:02 GMT 2014 //help build the article url //build the article url What is the critical threshold values (upper and lower) for PS12000 temperature?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthecriticalthresholdvaluesupperandlowerforPS12000temperatureWed Oct 01 13:08:00 GMT 2014Wed Oct 01 13:08:00 GMT 2014 //help build the article url //build the article url What is the 'Configuration is corrupt' message on the PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheConfigurationiscorruptmessageonthePacketShaperWed Oct 01 13:08:00 GMT 2014Wed Oct 01 13:08:00 GMT 2014 //help build the article url //build the article url What is the CLI command to view PacketShaper interfaces?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatistheCLIcommandtoviewPacketShaperinterfacesWed Oct 01 13:08:00 GMT 2014Wed Oct 01 13:08:00 GMT 2014 //help build the article url //build the article url What is the best way to handle Citrix Uniprint traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisthebestwaytohandleCitrixUniprinttrafficWed Oct 01 13:07:58 GMT 2014Wed Oct 01 13:07:58 GMT 2014 //help build the article url //build the article url What is "R" in the serial number of my PacketShaper xxx-xxxxxxxx-R?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisRintheserialnumberofmyPacketShaperxxx-xxxxxxxx-RWed Oct 01 13:07:54 GMT 2014Wed Oct 01 13:07:54 GMT 2014 //help build the article url //build the article url What is PacketShaper 12000's supported frame size?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatisPacketShaper12000ssupportedframesizeWed Oct 01 13:07:53 GMT 2014Wed Oct 01 13:07:53 GMT 2014 //help build the article url //build the article url What is causing the error: "SSH unable to load key Protocol version 1 is disabled?"http://bluecoat.force.com/knowledgebase/articles/Solution/WhatiscausingtheerrorSSHunabletoloadkeyProtocolversion1isdisabledWed Oct 01 13:07:48 GMT 2014Wed Oct 01 13:07:48 GMT 2014 //help build the article url //build the article url What is causing "Site router not found" and "Gateway not found" errors?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatiscausingSiterouternotfoundandGatewaynotfounderrorsWed Oct 01 13:07:47 GMT 2014Wed Oct 01 13:07:47 GMT 2014 //help build the article url //build the article url What is causing all the errors on the PacketShaper Info page?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatiscausingalltheerrorsonthePacketShaperInfopageWed Oct 01 13:07:46 GMT 2014Wed Oct 01 13:07:46 GMT 2014 //help build the article url //build the article url What information should I provide support when creating a support incident for PacketShaper (creating a TS.zip file) ?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatinformationshouldIprovidesupportwhencreatingasupportincidentforPacketShapercreatingaTSzipfileWed Oct 01 13:07:39 GMT 2014Wed Oct 01 13:07:39 GMT 2014 //help build the article url //build the article url What happens if packet capture on PacketShaper reaches the maximum log size?http://bluecoat.force.com/knowledgebase/articles/Solution/WhathappensifpacketcaptureonPacketShaperreachesthemaximumlogsizeWed Oct 01 13:07:33 GMT 2014Wed Oct 01 13:07:33 GMT 2014 //help build the article url //build the article url What happens if I upgrade to PacketWise 8.6 with an old bootloader version (pre-7.0)?http://bluecoat.force.com/knowledgebase/articles/Solution/WhathappensifIupgradetoPacketWise86withanoldbootloaderversionpre-70Wed Oct 01 13:07:33 GMT 2014Wed Oct 01 13:07:33 GMT 2014 //help build the article url //build the article url What fiber connector type should be used on a PacketShaper 12000 fiber LEM?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatfiberconnectortypeshouldbeusedonaPacketShaper12000fiberLEMWed Oct 01 13:07:31 GMT 2014Wed Oct 01 13:07:31 GMT 2014 //help build the article url //build the article url What do partitions and policies do on PacketShapers without a shaping license?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdopartitionsandpoliciesdoonPacketShaperswithoutashapinglicenseWed Oct 01 13:07:24 GMT 2014Wed Oct 01 13:07:24 GMT 2014 //help build the article url //build the article url What does the Traffic History CLI command do?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoestheTrafficHistoryCLIcommanddoWed Oct 01 13:07:21 GMT 2014Wed Oct 01 13:07:21 GMT 2014 //help build the article url //build the article url What does the timestamp means in "sys event display" for PacketShaper? How can we convert it to a readable date?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesthetimestampmeansinsyseventdisplayforPacketShaperHowcanweconvertittoareadabledateWed Oct 01 13:07:21 GMT 2014Wed Oct 01 13:07:21 GMT 2014 //help build the article url //build the article url What does the side information mean in the host database?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesthesideinformationmeaninthehostdatabaseWed Oct 01 13:07:19 GMT 2014Wed Oct 01 13:07:19 GMT 2014 //help build the article url //build the article url What does the exclamation mark mean in "classes" license key?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoestheexclamationmarkmeaninclasseslicensekeyWed Oct 01 13:07:16 GMT 2014Wed Oct 01 13:07:16 GMT 2014 //help build the article url //build the article url What does the asterisk (*) mean next to the partition size on the Monitor Traffic screen?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoestheasteriskmeannexttothepartitionsizeontheMonitorTrafficscreenWed Oct 01 13:07:11 GMT 2014Wed Oct 01 13:07:11 GMT 2014 //help build the article url //build the article url What does Sameside class represent?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesSamesideclassrepresentWed Oct 01 13:07:09 GMT 2014Wed Oct 01 13:07:09 GMT 2014 //help build the article url //build the article url What does failure congestion means in "sys kmem pkt type" outputhttp://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesfailurecongestionmeansinsyskmempkttypeoutputWed Oct 01 13:07:06 GMT 2014Wed Oct 01 13:07:06 GMT 2014 //help build the article url //build the article url What does ERROR 3302 mean?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesERROR3302meanWed Oct 01 13:07:06 GMT 2014Wed Oct 01 13:07:06 GMT 2014 //help build the article url //build the article url What does Error 03 mean in the LCD panel?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdoesError03meanintheLCDpanelWed Oct 01 13:07:05 GMT 2014Wed Oct 01 13:07:05 GMT 2014 //help build the article url //build the article url What determines the order of the classes in the traffic tree?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatdeterminestheorderoftheclassesinthetraffictreeWed Oct 01 13:07:03 GMT 2014Wed Oct 01 13:07:03 GMT 2014 //help build the article url //build the article url What are the requirements to enable direct standby on PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/WhataretherequirementstoenabledirectstandbyonPacketShaperWed Oct 01 13:06:52 GMT 2014Wed Oct 01 13:06:52 GMT 2014 //help build the article url //build the article url What are the requirements for the URL category classification feature?http://bluecoat.force.com/knowledgebase/articles/Solution/WhataretherequirementsfortheURLcategoryclassificationfeatureWed Oct 01 13:06:52 GMT 2014Wed Oct 01 13:06:52 GMT 2014 //help build the article url //build the article url What are the maximum number of reports I am allowed to save under the Report tab?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethemaximumnumberofreportsIamallowedtosaveundertheReporttabWed Oct 01 13:06:47 GMT 2014Wed Oct 01 13:06:47 GMT 2014 //help build the article url //build the article url What are the limits for class name length and class tree depth?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethelimitsforclassnamelengthandclasstreedepthWed Oct 01 13:06:47 GMT 2014Wed Oct 01 13:06:47 GMT 2014 //help build the article url //build the article url What are the files in the /cfg directory?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethefilesinthecfgdirectoryWed Oct 01 13:06:44 GMT 2014Wed Oct 01 13:06:44 GMT 2014 //help build the article url //build the article url What are the default values of PacketShaper time server settings ?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarethedefaultvaluesofPacketShapertimeserversettingsWed Oct 01 13:06:43 GMT 2014Wed Oct 01 13:06:43 GMT 2014 //help build the article url //build the article url What are schedule IDs?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatarescheduleIDsWed Oct 01 13:06:35 GMT 2014Wed Oct 01 13:06:35 GMT 2014 //help build the article url //build the article url What are guaranteed rate failures?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatareguaranteedratefailuresWed Oct 01 13:06:34 GMT 2014Wed Oct 01 13:06:34 GMT 2014 //help build the article url //build the article url What are Early Retransmit Tossed Packets?http://bluecoat.force.com/knowledgebase/articles/Solution/WhatareEarlyRetransmitTossedPacketsWed Oct 01 13:06:34 GMT 2014Wed Oct 01 13:06:34 GMT 2014 //help build the article url //build the article url WebEx VoIP is classified incorrectly as P2Phttp://bluecoat.force.com/knowledgebase/articles/Solution/WebExVoIPisclassifiedincorrectlyasP2PWed Oct 01 13:06:26 GMT 2014Wed Oct 01 13:06:26 GMT 2014 //help build the article url //build the article url Verify whether any PacketShaper plug-ins are missinghttp://bluecoat.force.com/knowledgebase/articles/Solution/VerifywhetheranyPacketShaperplug-insaremissingWed Oct 01 13:06:16 GMT 2014Wed Oct 01 13:06:16 GMT 2014 //help build the article url //build the article url Verify what IP addresses are hitting a specific traffic classhttp://bluecoat.force.com/knowledgebase/articles/Solution/VerifywhatIPaddressesarehittingaspecifictrafficclassWed Oct 01 13:06:14 GMT 2014Wed Oct 01 13:06:14 GMT 2014 //help build the article url //build the article url Upgrading directly to the latest version of PacketShaper softwarehttp://bluecoat.force.com/knowledgebase/articles/Solution/UpgradingdirectlytothelatestversionofPacketShapersoftwareWed Oct 01 13:05:41 GMT 2014Wed Oct 01 13:05:41 GMT 2014 //help build the article url //build the article url The message "503 service unavailable" is appearing in the browser.http://bluecoat.force.com/knowledgebase/articles/Solution/Themessage503serviceunavailableisappearinginthebrowserWed Oct 01 13:04:22 GMT 2014Wed Oct 01 13:04:22 GMT 2014 //help build the article url //build the article url The Load Shedding feature is not on the PacketShaper Setup page menu.http://bluecoat.force.com/knowledgebase/articles/Solution/TheLoadSheddingfeatureisnotonthePacketShaperSetuppagemenuWed Oct 01 13:04:19 GMT 2014Wed Oct 01 13:04:19 GMT 2014 //help build the article url //build the article url The flow limit policy for a host-based class is not working.http://bluecoat.force.com/knowledgebase/articles/Solution/Theflowlimitpolicyforahost-basedclassisnotworkingWed Oct 01 13:04:15 GMT 2014Wed Oct 01 13:04:15 GMT 2014 //help build the article url //build the article url The 9.258 volume (hard disk or data disk) size on PacketShaper is showing "0" as disk size.http://bluecoat.force.com/knowledgebase/articles/Solution/The9258volumeharddiskordatadisksizeonPacketShaperisshowing0asdisksizeWed Oct 01 13:04:04 GMT 2014Wed Oct 01 13:04:04 GMT 2014 //help build the article url //build the article url SSH to PacketShaper via Putty is asking for login ID twicehttp://bluecoat.force.com/knowledgebase/articles/Solution/SSHtoPacketShaperviaPuttyisaskingforloginIDtwiceWed Oct 01 13:03:42 GMT 2014Wed Oct 01 13:03:42 GMT 2014 //help build the article url //build the article url Should I use static or dynamic routing when using a FRAD with PacketWise?http://bluecoat.force.com/knowledgebase/articles/Solution/ShouldIusestaticordynamicroutingwhenusingaFRADwithPacketWiseWed Oct 01 13:03:22 GMT 2014Wed Oct 01 13:03:22 GMT 2014 //help build the article url //build the article url Setting PacketShaper in watch mode in a VLAN segmenthttp://bluecoat.force.com/knowledgebase/articles/Solution/SettingPacketShaperinwatchmodeinaVLANsegmentWed Oct 01 13:02:59 GMT 2014Wed Oct 01 13:02:59 GMT 2014 //help build the article url //build the article url Scheduling commands to automatically run on a regular basishttp://bluecoat.force.com/knowledgebase/articles/Solution/SchedulingcommandstoautomaticallyrunonaregularbasisWed Oct 01 13:02:53 GMT 2014Wed Oct 01 13:02:53 GMT 2014 //help build the article url //build the article url Scheduling command (.CMD) files on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/SchedulingcommandCMDfilesonPacketShaperWed Oct 01 13:02:52 GMT 2014Wed Oct 01 13:02:52 GMT 2014 //help build the article url //build the article url Running a host packet capture on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/RunningahostpacketcaptureonPacketShaperWed Oct 01 13:02:49 GMT 2014Wed Oct 01 13:02:49 GMT 2014 //help build the article url //build the article url RIP V2 and V1 with MD5 is getting broken when shaping is ONhttp://bluecoat.force.com/knowledgebase/articles/Solution/RIPV2andV1withMD5isgettingbrokenwhenshapingisONWed Oct 01 13:02:47 GMT 2014Wed Oct 01 13:02:47 GMT 2014 //help build the article url //build the article url Resetting top talkers and listeners automaticallyhttp://bluecoat.force.com/knowledgebase/articles/Solution/ResettingtoptalkersandlistenersautomaticallyWed Oct 01 13:02:40 GMT 2014Wed Oct 01 13:02:40 GMT 2014 //help build the article url //build the article url Resetting PacketShaper to its factory defaults from a remote locationhttp://bluecoat.force.com/knowledgebase/articles/Solution/ResettingPacketShapertoitsfactorydefaultsfromaremotelocationWed Oct 01 13:02:39 GMT 2014Wed Oct 01 13:02:39 GMT 2014 //help build the article url //build the article url Reports are not running on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/ReportsarenotrunningonPacketShaperWed Oct 01 13:02:38 GMT 2014Wed Oct 01 13:02:38 GMT 2014 //help build the article url //build the article url Removing demo license key from PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/RemovingdemolicensekeyfromPacketShaperWed Oct 01 13:02:26 GMT 2014Wed Oct 01 13:02:26 GMT 2014 //help build the article url //build the article url Recreate the SameSide classhttp://bluecoat.force.com/knowledgebase/articles/Solution/RecreatetheSameSideclassWed Oct 01 13:02:23 GMT 2014Wed Oct 01 13:02:23 GMT 2014 //help build the article url //build the article url Problems enabling Traffic Discovery within Classhttp://bluecoat.force.com/knowledgebase/articles/Solution/ProblemsenablingTrafficDiscoverywithinClassWed Oct 01 13:01:36 GMT 2014Wed Oct 01 13:01:36 GMT 2014 //help build the article url //build the article url Policy Hits exceed Class Hitshttp://bluecoat.force.com/knowledgebase/articles/Solution/PolicyHitsexceedClassHitsWed Oct 01 13:01:24 GMT 2014Wed Oct 01 13:01:24 GMT 2014 //help build the article url //build the article url Password recovery when touchpwd= is not workinghttp://bluecoat.force.com/knowledgebase/articles/Solution/PasswordrecoverywhentouchpwdisnotworkingWed Oct 01 13:01:16 GMT 2014Wed Oct 01 13:01:16 GMT 2014 //help build the article url //build the article url PacketShaper not booting.http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShapernotbootingWed Oct 01 13:01:10 GMT 2014Wed Oct 01 13:01:10 GMT 2014 //help build the article url //build the article url PacketShaper is not booting. It is stuck in 'Loading...' state.http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShaperisnotbootingItisstuckinLoadingstateWed Oct 01 13:01:09 GMT 2014Wed Oct 01 13:01:09 GMT 2014 //help build the article url //build the article url PacketShaper is displaying the alert "user awareness is not configured"http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShaperisdisplayingthealertuserawarenessisnotconfiguredWed Oct 01 13:01:09 GMT 2014Wed Oct 01 13:01:09 GMT 2014 //help build the article url //build the article url PacketShaper introduces click noise every five seconds into audio line with VoIPhttp://bluecoat.force.com/knowledgebase/articles/Solution/PacketShaperintroducesclicknoiseeveryfivesecondsintoaudiolinewithVoIPWed Oct 01 13:01:08 GMT 2014Wed Oct 01 13:01:08 GMT 2014 //help build the article url //build the article url PacketShaper Deployment Troubleshooting Tipshttp://bluecoat.force.com/knowledgebase/articles/Solution/PacketShaperDeploymentTroubleshootingTipsWed Oct 01 13:01:06 GMT 2014Wed Oct 01 13:01:06 GMT 2014 //help build the article url //build the article url Packetshaper "CRC error" shows up when connected via the console cablehttp://bluecoat.force.com/knowledgebase/articles/Solution/PacketshaperCRCerrorshowsupwhenconnectedviatheconsolecableWed Oct 01 13:01:05 GMT 2014Wed Oct 01 13:01:05 GMT 2014 //help build the article url //build the article url PacketShaper crashed and rebooted on "F: Assert failed in ../include/int64.h line 101"http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShapercrashedandrebootedonFAssertfailedinincludeint64hline101Wed Oct 01 13:01:05 GMT 2014Wed Oct 01 13:01:05 GMT 2014 //help build the article url //build the article url Packetshaper CPU is constant under stresshttp://bluecoat.force.com/knowledgebase/articles/Solution/PacketshaperCPUisconstantunderstressWed Oct 01 13:01:04 GMT 2014Wed Oct 01 13:01:04 GMT 2014 //help build the article url //build the article url PacketShaper can't be accessed in a VLAN environment?http://bluecoat.force.com/knowledgebase/articles/Solution/PacketShapercantbeaccessedinaVLANenvironmentWed Oct 01 13:01:03 GMT 2014Wed Oct 01 13:01:03 GMT 2014 //help build the article url //build the article url PacketShaper blocks DNS traffic when Acceleration is enabledhttp://bluecoat.force.com/knowledgebase/articles/Solution/PacketShaperblocksDNStrafficwhenAccelerationisenabledWed Oct 01 13:01:03 GMT 2014Wed Oct 01 13:01:03 GMT 2014 //help build the article url //build the article url Packet are dropped through the PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/PacketaredroppedthroughthePacketShaperWed Oct 01 13:01:01 GMT 2014Wed Oct 01 13:01:01 GMT 2014 //help build the article url //build the article url New RMAed hard disk causes PacketShaper to go into reboot loop.http://bluecoat.force.com/knowledgebase/articles/Solution/NewRMAedharddiskcausesPacketShapertogointorebootloopWed Oct 01 13:00:44 GMT 2014Wed Oct 01 13:00:44 GMT 2014 //help build the article url //build the article url My total bandwidth is larger than my link key size on the PacketShaper.http://bluecoat.force.com/knowledgebase/articles/Solution/MytotalbandwidthislargerthanmylinkkeysizeonthePacketShaperWed Oct 01 13:00:42 GMT 2014Wed Oct 01 13:00:42 GMT 2014 //help build the article url //build the article url Matching rule not matching expected traffic [URL categorisation]http://bluecoat.force.com/knowledgebase/articles/Solution/MatchingrulenotmatchingexpectedtrafficURLcategorisationWed Oct 01 13:00:25 GMT 2014Wed Oct 01 13:00:25 GMT 2014 //help build the article url //build the article url Management access stops functioninghttp://bluecoat.force.com/knowledgebase/articles/Solution/ManagementaccessstopsfunctioningWed Oct 01 13:00:19 GMT 2014Wed Oct 01 13:00:19 GMT 2014 //help build the article url //build the article url LinkChangeTime - How this value helps to find out if the Packetshaper NIC interface is flapping or going down and coming back up ?http://bluecoat.force.com/knowledgebase/articles/Solution/LinkChangeTime-HowthisvaluehelpstofindoutifthePacketshaperNICinterfaceisflappingorgoingdownandcomingbackupWed Oct 01 13:00:03 GMT 2014Wed Oct 01 13:00:03 GMT 2014 //help build the article url //build the article url I turned shaping on and now my network is slow! Why?http://bluecoat.force.com/knowledgebase/articles/Solution/IturnedshapingonandnowmynetworkisslowWhyWed Oct 01 12:59:47 GMT 2014Wed Oct 01 12:59:47 GMT 2014 //help build the article url //build the article url Is there a way to verify PacketShaper measurement engine events using SNMP traps?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytoverifyPacketShapermeasurementengineeventsusingSNMPtrapsWed Oct 01 12:59:45 GMT 2014Wed Oct 01 12:59:45 GMT 2014 //help build the article url //build the article url Is there a way to NOT assign an IP address to PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytoNOTassignanIPaddresstoPacketShaperWed Oct 01 12:59:43 GMT 2014Wed Oct 01 12:59:43 GMT 2014 //help build the article url //build the article url Is there a way to define a yellow threshold for an adaptive response agent?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytodefineayellowthresholdforanadaptiveresponseagentWed Oct 01 12:59:41 GMT 2014Wed Oct 01 12:59:41 GMT 2014 //help build the article url //build the article url Is there a way to convert PacketShaper configuration "config.ldi" to human readable format?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytoconvertPacketShaperconfigurationconfiglditohumanreadableformatWed Oct 01 12:59:41 GMT 2014Wed Oct 01 12:59:41 GMT 2014 //help build the article url //build the article url Is there a way to classify iCloud traffic on the PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytoclassifyiCloudtrafficonthePacketShaperWed Oct 01 12:59:39 GMT 2014Wed Oct 01 12:59:39 GMT 2014 //help build the article url //build the article url Is there a way to change the length of time PacketShaper waits for a response from the server in a synthetic transaction?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytochangethelengthoftimePacketShaperwaitsforaresponsefromtheserverinasynthetictransactionWed Oct 01 12:59:39 GMT 2014Wed Oct 01 12:59:39 GMT 2014 //help build the article url //build the article url Is there a way to better manage discovered port classes?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytobettermanagediscoveredportclassesWed Oct 01 12:59:38 GMT 2014Wed Oct 01 12:59:38 GMT 2014 //help build the article url //build the article url Is there a way to be notified via email when PacketShaper reboots?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereawaytobenotifiedviaemailwhenPacketShaperrebootsWed Oct 01 12:59:38 GMT 2014Wed Oct 01 12:59:38 GMT 2014 //help build the article url //build the article url Is there any performance impact if the concurrent host limit is full on a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereanyperformanceimpactiftheconcurrenthostlimitisfullonaPacketShaperWed Oct 01 12:59:36 GMT 2014Wed Oct 01 12:59:36 GMT 2014 //help build the article url //build the article url Is there any character limit in the Class Name field?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthereanycharacterlimitintheClassNamefieldWed Oct 01 12:59:36 GMT 2014Wed Oct 01 12:59:36 GMT 2014 //help build the article url //build the article url Is the default look and touch user account naming in PacketShaper changeable?http://bluecoat.force.com/knowledgebase/articles/Solution/IsthedefaultlookandtouchuseraccountnaminginPacketShaperchangeableWed Oct 01 12:59:33 GMT 2014Wed Oct 01 12:59:33 GMT 2014 //help build the article url //build the article url Is PacketShaper causing a problem on my network?http://bluecoat.force.com/knowledgebase/articles/Solution/IsPacketShapercausingaproblemonmynetworkWed Oct 01 12:59:31 GMT 2014Wed Oct 01 12:59:31 GMT 2014 //help build the article url //build the article url Is it recommended to put a partition on the default bucket?http://bluecoat.force.com/knowledgebase/articles/Solution/IsitrecommendedtoputapartitiononthedefaultbucketWed Oct 01 12:59:30 GMT 2014Wed Oct 01 12:59:30 GMT 2014 //help build the article url //build the article url Is it possible to modify the default policy created on PacketShaper /Inbound/Localhost & /Outbound/Localhost classes?http://bluecoat.force.com/knowledgebase/articles/Solution/IsitpossibletomodifythedefaultpolicycreatedonPacketShaperInboundLocalhostOutboundLocalhostclassesWed Oct 01 12:59:27 GMT 2014Wed Oct 01 12:59:27 GMT 2014 //help build the article url //build the article url IpV6 on the Inside of Packetshaper.http://bluecoat.force.com/knowledgebase/articles/Solution/IpV6ontheInsideofPacketshaperWed Oct 01 12:59:17 GMT 2014Wed Oct 01 12:59:17 GMT 2014 //help build the article url //build the article url Incorrect side of the hosts and SameSide class traffic.http://bluecoat.force.com/knowledgebase/articles/Solution/IncorrectsideofthehostsandSameSideclasstrafficWed Oct 01 12:58:55 GMT 2014Wed Oct 01 12:58:55 GMT 2014 //help build the article url //build the article url I have PacketShaper in HA mode and there is a spare port on the LEM card . Can I enable watch mode on the spare port on the LEM card?http://bluecoat.force.com/knowledgebase/articles/Solution/IhavePacketShaperinHAmodeandthereisaspareportontheLEMcardCanIenablewatchmodeonthespareportontheLEMcardWed Oct 01 12:58:46 GMT 2014Wed Oct 01 12:58:46 GMT 2014 //help build the article url //build the article url I have an issue with my Support Contract Status—what can I do?http://bluecoat.force.com/knowledgebase/articles/Solution/IhaveanissuewithmySupportContractStatuswhatcanIdoWed Oct 01 12:58:45 GMT 2014Wed Oct 01 12:58:45 GMT 2014 //help build the article url //build the article url I have a firewall. Where should I install PacketShaper on my network?http://bluecoat.force.com/knowledgebase/articles/Solution/IhaveafirewallWhereshouldIinstallPacketShaperonmynetworkWed Oct 01 12:58:44 GMT 2014Wed Oct 01 12:58:44 GMT 2014 //help build the article url //build the article url I forgot my touch password! How do I recover it?http://bluecoat.force.com/knowledgebase/articles/Solution/IforgotmytouchpasswordHowdoIrecoveritWed Oct 01 12:58:43 GMT 2014Wed Oct 01 12:58:43 GMT 2014 //help build the article url //build the article url If I put a policy on a class in the outbound direction, is that same policy applied to the flow in the inbound direction?http://bluecoat.force.com/knowledgebase/articles/Solution/IfIputapolicyonaclassintheoutbounddirectionisthatsamepolicyappliedtotheflowintheinbounddirectionWed Oct 01 12:58:42 GMT 2014Wed Oct 01 12:58:42 GMT 2014 //help build the article url //build the article url HTTPS management session content sometimes returns 'Page cannot be displayed'http://bluecoat.force.com/knowledgebase/articles/Solution/HTTPSmanagementsessioncontentsometimesreturnsPagecannotbedisplayedWed Oct 01 12:58:25 GMT 2014Wed Oct 01 12:58:25 GMT 2014 //help build the article url //build the article url How to understand demo/permanent license keys for PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtounderstanddemopermanentlicensekeysforPacketShaperWed Oct 01 12:58:09 GMT 2014Wed Oct 01 12:58:09 GMT 2014 //help build the article url //build the article url How to track down a host that is using the majority of your bandwidthhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtotrackdownahostthatisusingthemajorityofyourbandwidthWed Oct 01 12:58:08 GMT 2014Wed Oct 01 12:58:08 GMT 2014 //help build the article url //build the article url How to TFTP image to PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoTFTPimagetoPacketShaperWed Oct 01 12:58:07 GMT 2014Wed Oct 01 12:58:07 GMT 2014 //help build the article url //build the article url How to restore the traffic tree from one unit to another?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtorestorethetraffictreefromoneunittoanotherWed Oct 01 12:57:55 GMT 2014Wed Oct 01 12:57:55 GMT 2014 //help build the article url //build the article url How to remove Xpress tunnel IP setting in PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoremoveXpresstunnelIPsettinginPacketShaperWed Oct 01 12:57:52 GMT 2014Wed Oct 01 12:57:52 GMT 2014 //help build the article url //build the article url How to remove plug-ins in PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/Howtoremoveplug-insinPacketShaperWed Oct 01 12:57:52 GMT 2014Wed Oct 01 12:57:52 GMT 2014 //help build the article url //build the article url How to packet shaper arrange classes in class tree?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtopacketshaperarrangeclassesinclasstreeWed Oct 01 12:57:44 GMT 2014Wed Oct 01 12:57:44 GMT 2014 //help build the article url //build the article url How to license a PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtolicenseaPacketShaperWed Oct 01 12:57:38 GMT 2014Wed Oct 01 12:57:38 GMT 2014 //help build the article url //build the article url How to install BCAAA for PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoinstallBCAAAforPacketShaperWed Oct 01 12:57:35 GMT 2014Wed Oct 01 12:57:35 GMT 2014 //help build the article url //build the article url How to generate class utilization report in CLI and save it into CSV file?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtogenerateclassutilizationreportinCLIandsaveitintoCSVfileWed Oct 01 12:57:27 GMT 2014Wed Oct 01 12:57:27 GMT 2014 //help build the article url //build the article url How to enable URL category traffic class discovery on PacketShaper.http://bluecoat.force.com/knowledgebase/articles/Solution/HowtoenableURLcategorytrafficclassdiscoveryonPacketShaperWed Oct 01 12:57:20 GMT 2014Wed Oct 01 12:57:20 GMT 2014 //help build the article url //build the article url How to display all the classes that exceeded the partition utilization in Adaptive Responsehttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtodisplayalltheclassesthatexceededthepartitionutilizationinAdaptiveResponseWed Oct 01 12:57:15 GMT 2014Wed Oct 01 12:57:15 GMT 2014 //help build the article url //build the article url How to disable SameSide traffic class on PacketShaper using CLI commandhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtodisableSameSidetrafficclassonPacketShaperusingCLIcommandWed Oct 01 12:57:14 GMT 2014Wed Oct 01 12:57:14 GMT 2014 //help build the article url //build the article url How to configure hostname of PacketShaper in CLI and Web GUIhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoconfigurehostnameofPacketShaperinCLIandWebGUIWed Oct 01 12:56:57 GMT 2014Wed Oct 01 12:56:57 GMT 2014 //help build the article url //build the article url How to configure audit logs for PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoconfigureauditlogsforPacketShaperWed Oct 01 12:56:56 GMT 2014Wed Oct 01 12:56:56 GMT 2014 //help build the article url //build the article url How to classify iTunes traffichttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtoclassifyiTunestrafficWed Oct 01 12:56:48 GMT 2014Wed Oct 01 12:56:48 GMT 2014 //help build the article url //build the article url How to check the power supply status on PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/HowtocheckthepowersupplystatusonPacketShaperWed Oct 01 12:56:48 GMT 2014Wed Oct 01 12:56:48 GMT 2014 //help build the article url //build the article url How to calculate the interface bandwidth utilization on PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtocalculatetheinterfacebandwidthutilizationonPacketShaperWed Oct 01 12:56:43 GMT 2014Wed Oct 01 12:56:43 GMT 2014 //help build the article url //build the article url How to back up PacketShaper configuration using the Web Interface?http://bluecoat.force.com/knowledgebase/articles/Solution/HowtobackupPacketShaperconfigurationusingtheWebInterfaceWed Oct 01 12:56:33 GMT 2014Wed Oct 01 12:56:33 GMT 2014 //help build the article url //build the article url How should flow aggressiveness determine the type of policy I should set?http://bluecoat.force.com/knowledgebase/articles/Solution/HowshouldflowaggressivenessdeterminethetypeofpolicyIshouldsetWed Oct 01 12:56:24 GMT 2014Wed Oct 01 12:56:24 GMT 2014 //help build the article url //build the article url How PacketShaper determines an IP host as "Inside" or "Outside" hosthttp://bluecoat.force.com/knowledgebase/articles/Solution/HowPacketShaperdeterminesanIPhostasInsideorOutsidehostWed Oct 01 12:56:22 GMT 2014Wed Oct 01 12:56:22 GMT 2014 //help build the article url //build the article url How often does PacketWise refresh the DNS entries?http://bluecoat.force.com/knowledgebase/articles/Solution/HowoftendoesPacketWiserefreshtheDNSentriesWed Oct 01 12:56:19 GMT 2014Wed Oct 01 12:56:19 GMT 2014 //help build the article url //build the article url How many schedules can I create?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmanyschedulescanIcreateWed Oct 01 12:56:18 GMT 2014Wed Oct 01 12:56:18 GMT 2014 //help build the article url //build the article url How many entries can you have in a host list?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmanyentriescanyouhaveinahostlistWed Oct 01 12:56:17 GMT 2014Wed Oct 01 12:56:17 GMT 2014 //help build the article url //build the article url How many administrative connections to PacketShaper/AppVantage can I have?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmanyadministrativeconnectionstoPacketShaperAppVantagecanIhaveWed Oct 01 12:56:15 GMT 2014Wed Oct 01 12:56:15 GMT 2014 //help build the article url //build the article url How many Active Directory users does PacketShaper support using BCAAA?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmanyActiveDirectoryusersdoesPacketShapersupportusingBCAAAWed Oct 01 12:56:14 GMT 2014Wed Oct 01 12:56:14 GMT 2014 //help build the article url //build the article url How many Active Directory groups does PacketShaper support using BCAAA?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmanyActiveDirectorygroupsdoesPacketShapersupportusingBCAAAWed Oct 01 12:56:14 GMT 2014Wed Oct 01 12:56:14 GMT 2014 //help build the article url //build the article url How mamy SNMP destination traps can I have in the packeshaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowmamySNMPdestinationtrapscanIhaveinthepackeshaperWed Oct 01 12:56:14 GMT 2014Wed Oct 01 12:56:14 GMT 2014 //help build the article url //build the article url How long does PacketShaper store historical data?http://bluecoat.force.com/knowledgebase/articles/Solution/HowlongdoesPacketShaperstorehistoricaldataWed Oct 01 12:56:12 GMT 2014Wed Oct 01 12:56:12 GMT 2014 //help build the article url //build the article url How long before a new user can use a dynamic partition that just became available?http://bluecoat.force.com/knowledgebase/articles/Solution/HowlongbeforeanewusercanuseadynamicpartitionthatjustbecameavailableWed Oct 01 12:56:10 GMT 2014Wed Oct 01 12:56:10 GMT 2014 //help build the article url //build the article url How do you sort exception classes?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoyousortexceptionclassesWed Oct 01 12:56:02 GMT 2014Wed Oct 01 12:56:02 GMT 2014 //help build the article url //build the article url How do priority and rate policies work?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdopriorityandratepoliciesworkWed Oct 01 12:55:54 GMT 2014Wed Oct 01 12:55:54 GMT 2014 //help build the article url //build the article url How do I set an static ARP entry for the gateway on the correct interface?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIsetanstaticARPentryforthegatewayonthecorrectinterfaceWed Oct 01 12:55:34 GMT 2014Wed Oct 01 12:55:34 GMT 2014 //help build the article url //build the article url How do I separately classify Internet and Intranet servers?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIseparatelyclassifyInternetandIntranetserversWed Oct 01 12:55:34 GMT 2014Wed Oct 01 12:55:34 GMT 2014 //help build the article url //build the article url How do I restore my configuration in PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIrestoremyconfigurationinPacketShaperWed Oct 01 12:55:30 GMT 2014Wed Oct 01 12:55:30 GMT 2014 //help build the article url //build the article url How do I replay a packet capture through a PacketShaper with Tcpreplay?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIreplayapacketcapturethroughaPacketShaperwithTcpreplayWed Oct 01 12:55:27 GMT 2014Wed Oct 01 12:55:27 GMT 2014 //help build the article url //build the article url How do I redirect certain hosts to a specific web page?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIredirectcertainhoststoaspecificwebpageWed Oct 01 12:55:22 GMT 2014Wed Oct 01 12:55:22 GMT 2014 //help build the article url //build the article url How do I rebuild the flash disk on PacketShaper models 1700, 3500, and 7500?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIrebuildtheflashdiskonPacketShapermodels17003500and7500Wed Oct 01 12:55:20 GMT 2014Wed Oct 01 12:55:20 GMT 2014 //help build the article url //build the article url How do I install PacketShaper/AppVantage with a firewall product?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIinstallPacketShaperAppVantagewithafirewallproductWed Oct 01 12:55:06 GMT 2014Wed Oct 01 12:55:06 GMT 2014 //help build the article url //build the article url How do I get out of safe mode?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIgetoutofsafemodeWed Oct 01 12:55:02 GMT 2014Wed Oct 01 12:55:02 GMT 2014 //help build the article url //build the article url How do I get an ISP image for my PacketShaper 12000?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIgetanISPimageformyPacketShaper12000Wed Oct 01 12:55:00 GMT 2014Wed Oct 01 12:55:00 GMT 2014 //help build the article url //build the article url How do I get a "clean" packet trace of an streaming application using Packetshaper for classification purposes.http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIgetacleanpackettraceofanstreamingapplicationusingPacketshaperforclassificationpurposesWed Oct 01 12:55:00 GMT 2014Wed Oct 01 12:55:00 GMT 2014 //help build the article url //build the article url How do I FTP files to and from a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIFTPfilestoandfromaPacketShaperWed Oct 01 12:54:57 GMT 2014Wed Oct 01 12:54:57 GMT 2014 //help build the article url //build the article url How do I find out how much bandwidth my PacketShaper can shape?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIfindouthowmuchbandwidthmyPacketShapercanshapeWed Oct 01 12:54:47 GMT 2014Wed Oct 01 12:54:47 GMT 2014 //help build the article url //build the article url How do I display a summary of Idle flows through my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIdisplayasummaryofIdleflowsthroughmyPacketShaperWed Oct 01 12:54:36 GMT 2014Wed Oct 01 12:54:36 GMT 2014 //help build the article url //build the article url How do I disable SSH v1 on a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIdisableSSHv1onaPacketShaperWed Oct 01 12:54:34 GMT 2014Wed Oct 01 12:54:34 GMT 2014 //help build the article url //build the article url How do I create an exception host list?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcreateanexceptionhostlistWed Oct 01 12:54:19 GMT 2014Wed Oct 01 12:54:19 GMT 2014 //help build the article url //build the article url How do I create an action file for an adaptive response agent?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcreateanactionfileforanadaptiveresponseagentWed Oct 01 12:54:19 GMT 2014Wed Oct 01 12:54:19 GMT 2014 //help build the article url //build the article url How do I create a dedicated traffic tree for a Lan Expantion Module (LEM)http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcreateadedicatedtraffictreeforaLanExpantionModuleLEMWed Oct 01 12:54:17 GMT 2014Wed Oct 01 12:54:17 GMT 2014 //help build the article url //build the article url How do I control the behavior of the bypass relay in the PacketShaper 12000?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIcontrolthebehaviorofthebypassrelayinthePacketShaper12000Wed Oct 01 12:54:14 GMT 2014Wed Oct 01 12:54:14 GMT 2014 //help build the article url //build the article url How do I configure Cisco ACS 5.2 for PacketShaper and PolicyCenter TACACS authentication?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIconfigureCiscoACS52forPacketShaperandPolicyCenterTACACSauthenticationWed Oct 01 12:54:06 GMT 2014Wed Oct 01 12:54:06 GMT 2014 //help build the article url //build the article url How do I configure an EtherChannel to split traffic between two PacketShapers?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIconfigureanEtherChanneltosplittrafficbetweentwoPacketShapersWed Oct 01 12:54:04 GMT 2014Wed Oct 01 12:54:04 GMT 2014 //help build the article url //build the article url How do I classify Citrix published applications when running Seamless Windows?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIclassifyCitrixpublishedapplicationswhenrunningSeamlessWindowsWed Oct 01 12:54:01 GMT 2014Wed Oct 01 12:54:01 GMT 2014 //help build the article url //build the article url How do I classify by URL?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIclassifybyURLWed Oct 01 12:54:01 GMT 2014Wed Oct 01 12:54:01 GMT 2014 //help build the article url //build the article url How do I back up my configuration?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIbackupmyconfigurationWed Oct 01 12:53:47 GMT 2014Wed Oct 01 12:53:47 GMT 2014 //help build the article url //build the article url How do I automate measurement data dumps from PacketWise?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoIautomatemeasurementdatadumpsfromPacketWiseWed Oct 01 12:53:46 GMT 2014Wed Oct 01 12:53:46 GMT 2014 //help build the article url //build the article url How does PacketWise work with dynamic DNS?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesPacketWiseworkwithdynamicDNSWed Oct 01 12:53:31 GMT 2014Wed Oct 01 12:53:31 GMT 2014 //help build the article url //build the article url How does PacketWise calculate peak rate and average rate?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesPacketWisecalculatepeakrateandaveragerateWed Oct 01 12:53:31 GMT 2014Wed Oct 01 12:53:31 GMT 2014 //help build the article url //build the article url How does PacketShaper web redirection work?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesPacketShaperwebredirectionworkWed Oct 01 12:53:31 GMT 2014Wed Oct 01 12:53:31 GMT 2014 //help build the article url //build the article url How does PacketShaper ISP differ from the standard model?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesPacketShaperISPdifferfromthestandardmodelWed Oct 01 12:53:30 GMT 2014Wed Oct 01 12:53:30 GMT 2014 //help build the article url //build the article url How does one verify if there is an MTU issue preventing Enhanced compression or acceleration from working?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesoneverifyifthereisanMTUissuepreventingEnhancedcompressionoraccelerationfromworkingWed Oct 01 12:53:29 GMT 2014Wed Oct 01 12:53:29 GMT 2014 //help build the article url //build the article url How does one verify if RSVP (IP protocol 46) is allowed through the network?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesoneverifyifRSVPIPprotocol46isallowedthroughthenetworkWed Oct 01 12:53:29 GMT 2014Wed Oct 01 12:53:29 GMT 2014 //help build the article url //build the article url How does one run xtpping on a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesonerunxtppingonaPacketShaperWed Oct 01 12:53:29 GMT 2014Wed Oct 01 12:53:29 GMT 2014 //help build the article url //build the article url How does one recognize that a distributed denial-of-service (DDoS) attack is traversing a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/Howdoesonerecognizethatadistributeddenial-of-serviceDDoSattackistraversingaPacketShaperWed Oct 01 12:53:28 GMT 2014Wed Oct 01 12:53:28 GMT 2014 //help build the article url //build the article url How does one configure a PacketShaper to compress/accelerate Internet traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesoneconfigureaPacketShapertocompressaccelerateInternettrafficWed Oct 01 12:53:28 GMT 2014Wed Oct 01 12:53:28 GMT 2014 //help build the article url //build the article url How does a PacketShaper behave when window scaling is used?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesaPacketShaperbehavewhenwindowscalingisusedWed Oct 01 12:53:25 GMT 2014Wed Oct 01 12:53:25 GMT 2014 //help build the article url //build the article url How does an ISP use DirecPC with PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowdoesanISPuseDirecPCwithPacketShaperWed Oct 01 12:53:24 GMT 2014Wed Oct 01 12:53:24 GMT 2014 //help build the article url //build the article url How can I view the flows from a certain IP address or the flows hitting a traffic class?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIviewtheflowsfromacertainIPaddressortheflowshittingatrafficclassWed Oct 01 12:53:18 GMT 2014Wed Oct 01 12:53:18 GMT 2014 //help build the article url //build the article url How can I view the "diag" file on PacketShaper CLI with page break.http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIviewthediagfileonPacketShaperCLIwithpagebreakWed Oct 01 12:53:17 GMT 2014Wed Oct 01 12:53:17 GMT 2014 //help build the article url //build the article url How can I verify which certificate is being used via SSL?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIverifywhichcertificateisbeingusedviaSSLWed Oct 01 12:53:17 GMT 2014Wed Oct 01 12:53:17 GMT 2014 //help build the article url //build the article url How can I track the users violating bandwidth utilization ?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanItracktheusersviolatingbandwidthutilizationWed Oct 01 12:53:12 GMT 2014Wed Oct 01 12:53:12 GMT 2014 //help build the article url //build the article url How can I tell when shaping was turned on?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanItellwhenshapingwasturnedonWed Oct 01 12:53:11 GMT 2014Wed Oct 01 12:53:11 GMT 2014 //help build the article url //build the article url How can I tell what software images are available on my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanItellwhatsoftwareimagesareavailableonmyPacketShaperWed Oct 01 12:53:11 GMT 2014Wed Oct 01 12:53:11 GMT 2014 //help build the article url //build the article url How can I tell if a class was auto-discovered or manually created on my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanItellifaclasswasauto-discoveredormanuallycreatedonmyPacketShaperWed Oct 01 12:53:10 GMT 2014Wed Oct 01 12:53:10 GMT 2014 //help build the article url //build the article url How can I see which plug-ins are currently loaded on my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIseewhichplug-insarecurrentlyloadedonmyPacketShaperWed Oct 01 12:53:05 GMT 2014Wed Oct 01 12:53:05 GMT 2014 //help build the article url //build the article url How can I see what plug-ins are available?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIseewhatplug-insareavailableWed Oct 01 12:53:05 GMT 2014Wed Oct 01 12:53:05 GMT 2014 //help build the article url //build the article url How can I see what PacketShaper link size was set over a period of time?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIseewhatPacketShaperlinksizewassetoveraperiodoftimeWed Oct 01 12:53:05 GMT 2014Wed Oct 01 12:53:05 GMT 2014 //help build the article url //build the article url How can I see the active HTTPS connections to the PacketShaper GUI?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIseetheactiveHTTPSconnectionstothePacketShaperGUIWed Oct 01 12:53:04 GMT 2014Wed Oct 01 12:53:04 GMT 2014 //help build the article url //build the article url How can I see if an adaptive response action file has been executed?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIseeifanadaptiveresponseactionfilehasbeenexecutedWed Oct 01 12:53:04 GMT 2014Wed Oct 01 12:53:04 GMT 2014 //help build the article url //build the article url How can I resolve the DNS name of top talkers and listeners?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIresolvetheDNSnameoftoptalkersandlistenersWed Oct 01 12:53:03 GMT 2014Wed Oct 01 12:53:03 GMT 2014 //help build the article url //build the article url How can I reset PacketShaper to its factory defaults?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIresetPacketShapertoitsfactorydefaultsWed Oct 01 12:53:02 GMT 2014Wed Oct 01 12:53:02 GMT 2014 //help build the article url //build the article url How can I perform a timed packet capture on a PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIperformatimedpacketcaptureonaPacketShaperWed Oct 01 12:53:00 GMT 2014Wed Oct 01 12:53:00 GMT 2014 //help build the article url //build the article url How can I perform a factory reset with configuration backup and restore for PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIperformafactoryresetwithconfigurationbackupandrestoreforPacketShaperWed Oct 01 12:53:00 GMT 2014Wed Oct 01 12:53:00 GMT 2014 //help build the article url //build the article url How can I limit the number of flows in the "traffic flow" command output?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIlimitthenumberofflowsinthetrafficflowcommandoutputWed Oct 01 12:52:56 GMT 2014Wed Oct 01 12:52:56 GMT 2014 //help build the article url //build the article url How can I identify the SSL Common Name of secure websites using PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIidentifytheSSLCommonNameofsecurewebsitesusingPacketShaperWed Oct 01 12:52:55 GMT 2014Wed Oct 01 12:52:55 GMT 2014 //help build the article url //build the article url How can I identify a problem during a specific time of day for a specific class?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIidentifyaproblemduringaspecifictimeofdayforaspecificclassWed Oct 01 12:52:55 GMT 2014Wed Oct 01 12:52:55 GMT 2014 //help build the article url //build the article url How can I get a Top 10 pie chart report for a class?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIgetaTop10piechartreportforaclassWed Oct 01 12:52:54 GMT 2014Wed Oct 01 12:52:54 GMT 2014 //help build the article url //build the article url How can I get a PS 12000 that supports 5000 classes?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIgetaPS12000thatsupports5000classesWed Oct 01 12:52:54 GMT 2014Wed Oct 01 12:52:54 GMT 2014 //help build the article url //build the article url How can I find out what the tunnel password is for my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIfindoutwhatthetunnelpasswordisformyPacketShaperWed Oct 01 12:52:51 GMT 2014Wed Oct 01 12:52:51 GMT 2014 //help build the article url //build the article url How can I find out how much memory is installed on my PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIfindouthowmuchmemoryisinstalledonmyPacketShaperWed Oct 01 12:52:50 GMT 2014Wed Oct 01 12:52:50 GMT 2014 //help build the article url //build the article url How can I disable TCP-Echo on PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIdisableTCP-EchoonPacketShaperWed Oct 01 12:52:46 GMT 2014Wed Oct 01 12:52:46 GMT 2014 //help build the article url //build the article url How can I disable default classification for web application services and instead use URL categorization or custom user defined classes?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIdisabledefaultclassificationforwebapplicationservicesandinsteaduseURLcategorizationorcustomuserdefinedclassesWed Oct 01 12:52:46 GMT 2014Wed Oct 01 12:52:46 GMT 2014 //help build the article url //build the article url How can I delete all the discovered port classes at once?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIdeleteallthediscoveredportclassesatonceWed Oct 01 12:52:43 GMT 2014Wed Oct 01 12:52:43 GMT 2014 //help build the article url //build the article url How can I create a TCP/UDP port-based report?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcreateaTCPUDPport-basedreportWed Oct 01 12:52:42 GMT 2014Wed Oct 01 12:52:42 GMT 2014 //help build the article url //build the article url How can I create a class ME variable Adaptive Response agent with a red threshold that triggers an email alert?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcreateaclassMEvariableAdaptiveResponseagentwitharedthresholdthattriggersanemailalertWed Oct 01 12:52:41 GMT 2014Wed Oct 01 12:52:41 GMT 2014 //help build the article url //build the article url How can I configure PacketShaper SSL Cipher strength to Strong?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIconfigurePacketShaperSSLCipherstrengthtoStrongWed Oct 01 12:52:38 GMT 2014Wed Oct 01 12:52:38 GMT 2014 //help build the article url //build the article url How can I classify Bit Torrent traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIclassifyBitTorrenttrafficWed Oct 01 12:52:36 GMT 2014Wed Oct 01 12:52:36 GMT 2014 //help build the article url //build the article url How can I check the traffic statistics such as Packet Size Distribution, Packet Drop, or Traffic Type on PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcheckthetrafficstatisticssuchasPacketSizeDistributionPacketDroporTrafficTypeonPacketShaperWed Oct 01 12:52:35 GMT 2014Wed Oct 01 12:52:35 GMT 2014 //help build the article url //build the article url How can I check my PacketShaper's support contract status? (v8.6.x or above)http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcheckmyPacketShaperssupportcontractstatusv86xoraboveWed Oct 01 12:52:35 GMT 2014Wed Oct 01 12:52:35 GMT 2014 //help build the article url //build the article url How can I calculate the retention period for PacketShaper reporting?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIcalculatetheretentionperiodforPacketShaperreportingWed Oct 01 12:52:32 GMT 2014Wed Oct 01 12:52:32 GMT 2014 //help build the article url //build the article url How can I automate the creation of a traffic tree?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIautomatethecreationofatraffictreeWed Oct 01 12:52:31 GMT 2014Wed Oct 01 12:52:31 GMT 2014 //help build the article url //build the article url How can I append part of a traffic tree to another PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanIappendpartofatraffictreetoanotherPacketShaperWed Oct 01 12:52:30 GMT 2014Wed Oct 01 12:52:30 GMT 2014 //help build the article url //build the article url How can historical host usage be retrieved for a traffic class on PacketShaper?http://bluecoat.force.com/knowledgebase/articles/Solution/HowcanhistoricalhostusageberetrievedforatrafficclassonPacketShaperWed Oct 01 12:52:28 GMT 2014Wed Oct 01 12:52:28 GMT 2014 //help build the article url //build the article url Find port numbers used by an applicationhttp://bluecoat.force.com/knowledgebase/articles/Solution/FindportnumbersusedbyanapplicationWed Oct 01 12:52:00 GMT 2014Wed Oct 01 12:52:00 GMT 2014 //help build the article url //build the article url Exporting Statistical Data from a URLhttp://bluecoat.force.com/knowledgebase/articles/Solution/ExportingStatisticalDatafromaURLWed Oct 01 12:51:53 GMT 2014Wed Oct 01 12:51:53 GMT 2014 //help build the article url //build the article url Error message "ERROR 2600: Maximum number of reports (10) have been reached." when creating a custom reporthttp://bluecoat.force.com/knowledgebase/articles/Solution/ErrormessageERROR2600Maximumnumberofreports10havebeenreachedwhencreatingacustomreportWed Oct 01 12:51:36 GMT 2014Wed Oct 01 12:51:36 GMT 2014 //help build the article url //build the article url Ensuring PacketShaper's time is always accuratehttp://bluecoat.force.com/knowledgebase/articles/Solution/EnsuringPacketShaperstimeisalwaysaccurateWed Oct 01 12:51:27 GMT 2014Wed Oct 01 12:51:27 GMT 2014 //help build the article url //build the article url Do you need to turn traffic shaping on to use compression?http://bluecoat.force.com/knowledgebase/articles/Solution/DoyouneedtoturntrafficshapingontousecompressionWed Oct 01 12:51:20 GMT 2014Wed Oct 01 12:51:20 GMT 2014 //help build the article url //build the article url Do synthetic transactions support FTP user authentication?http://bluecoat.force.com/knowledgebase/articles/Solution/DosynthetictransactionssupportFTPuserauthenticationWed Oct 01 12:51:18 GMT 2014Wed Oct 01 12:51:18 GMT 2014 //help build the article url //build the article url Does the PacketShaper work with network taps?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesthePacketShaperworkwithnetworktapsWed Oct 01 12:51:04 GMT 2014Wed Oct 01 12:51:04 GMT 2014 //help build the article url //build the article url Does the PacketShaper fiber-optic interface support the bypass function during power outage?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesthePacketShaperfiber-opticinterfacesupportthebypassfunctionduringpoweroutageWed Oct 01 12:51:04 GMT 2014Wed Oct 01 12:51:04 GMT 2014 //help build the article url //build the article url Does acceleration require that shaping is enabled?http://bluecoat.force.com/knowledgebase/articles/Solution/DoesaccelerationrequirethatshapingisenabledWed Oct 01 12:50:44 GMT 2014Wed Oct 01 12:50:44 GMT 2014 //help build the article url //build the article url Determine whether PacketShaper is responsible for restricting bandwidth for a connectionhttp://bluecoat.force.com/knowledgebase/articles/Solution/DeterminewhetherPacketShaperisresponsibleforrestrictingbandwidthforaconnectionWed Oct 01 12:50:26 GMT 2014Wed Oct 01 12:50:26 GMT 2014 //help build the article url //build the article url Determine the number of classes, policies, and partitions usage and limits on a PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/DeterminethenumberofclassespoliciesandpartitionsusageandlimitsonaPacketShaperWed Oct 01 12:50:26 GMT 2014Wed Oct 01 12:50:26 GMT 2014 //help build the article url //build the article url Creating an agent that sets the policy of inbound/http to priority 1 when throughput has reached 500Kbps?http://bluecoat.force.com/knowledgebase/articles/Solution/Creatinganagentthatsetsthepolicyofinboundhttptopriority1whenthroughputhasreached500KbpsWed Oct 01 12:50:14 GMT 2014Wed Oct 01 12:50:14 GMT 2014 //help build the article url //build the article url Configuration migration from EOL PacketShaper to a current PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/ConfigurationmigrationfromEOLPacketShapertoacurrentPacketShaperWed Oct 01 12:49:43 GMT 2014Wed Oct 01 12:49:43 GMT 2014 //help build the article url //build the article url Clear the DiscoveredPorts using a scheduled commandhttp://bluecoat.force.com/knowledgebase/articles/Solution/CleartheDiscoveredPortsusingascheduledcommandWed Oct 01 12:49:24 GMT 2014Wed Oct 01 12:49:24 GMT 2014 //help build the article url //build the article url Clearing a Measurement Errorhttp://bluecoat.force.com/knowledgebase/articles/Solution/ClearingaMeasurementErrorWed Oct 01 12:49:23 GMT 2014Wed Oct 01 12:49:23 GMT 2014 //help build the article url //build the article url Classify video streamed via Microsoft Silverlighthttp://bluecoat.force.com/knowledgebase/articles/Solution/ClassifyvideostreamedviaMicrosoftSilverlightWed Oct 01 12:49:23 GMT 2014Wed Oct 01 12:49:23 GMT 2014 //help build the article url //build the article url Classifying by URL categories in PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/ClassifyingbyURLcategoriesinPacketShaperWed Oct 01 12:49:23 GMT 2014Wed Oct 01 12:49:23 GMT 2014 //help build the article url //build the article url Classification isn't working when the traffic tree has two FTP classeshttp://bluecoat.force.com/knowledgebase/articles/Solution/ClassificationisntworkingwhenthetraffictreehastwoFTPclassesWed Oct 01 12:49:22 GMT 2014Wed Oct 01 12:49:22 GMT 2014 //help build the article url //build the article url Class configuration errors "could not find category"http://bluecoat.force.com/knowledgebase/articles/Solution/ClassconfigurationerrorscouldnotfindcategoryWed Oct 01 12:49:22 GMT 2014Wed Oct 01 12:49:22 GMT 2014 //help build the article url //build the article url Classify a group of websites with similar domain nameshttp://bluecoat.force.com/knowledgebase/articles/Solution/ClassifyagroupofwebsiteswithsimilardomainnamesWed Oct 01 12:49:22 GMT 2014Wed Oct 01 12:49:22 GMT 2014 //help build the article url //build the article url Can we monitor PacketShaper measurement engine status by SNMP polling?http://bluecoat.force.com/knowledgebase/articles/Solution/CanwemonitorPacketShapermeasurementenginestatusbySNMPpollingWed Oct 01 12:49:07 GMT 2014Wed Oct 01 12:49:07 GMT 2014 //help build the article url //build the article url Can we enable link state mirroring without having direct standby enabled?http://bluecoat.force.com/knowledgebase/articles/Solution/CanweenablelinkstatemirroringwithouthavingdirectstandbyenabledWed Oct 01 12:49:06 GMT 2014Wed Oct 01 12:49:06 GMT 2014 //help build the article url //build the article url Can the default PacketShaper policy for /Inbound/Default and /Outbound/Default classes be modified?http://bluecoat.force.com/knowledgebase/articles/Solution/CanthedefaultPacketShaperpolicyforInboundDefaultandOutboundDefaultclassesbemodifiedWed Oct 01 12:48:57 GMT 2014Wed Oct 01 12:48:57 GMT 2014 //help build the article url //build the article url Can PacketShaper LEM card serial number be viewed from CLI or GUI?http://bluecoat.force.com/knowledgebase/articles/Solution/CanPacketShaperLEMcardserialnumberbeviewedfromCLIorGUIWed Oct 01 12:48:53 GMT 2014Wed Oct 01 12:48:53 GMT 2014 //help build the article url //build the article url Can Packetshaper classify traffic inside IPsec or L2TP or GRE tunnels?http://bluecoat.force.com/knowledgebase/articles/Solution/CanPacketshaperclassifytrafficinsideIPsecorL2TPorGREtunnelsWed Oct 01 12:48:53 GMT 2014Wed Oct 01 12:48:53 GMT 2014 //help build the article url //build the article url Can PacketShaper be used to route traffic?http://bluecoat.force.com/knowledgebase/articles/Solution/CanPacketShaperbeusedtoroutetrafficWed Oct 01 12:48:52 GMT 2014Wed Oct 01 12:48:52 GMT 2014 //help build the article url //build the article url Cannot classify SSL connections using the new web application classificationhttp://bluecoat.force.com/knowledgebase/articles/Solution/CannotclassifySSLconnectionsusingthenewwebapplicationclassificationWed Oct 01 12:48:48 GMT 2014Wed Oct 01 12:48:48 GMT 2014 //help build the article url //build the article url Cannot delete a host list when using command schedule or Adaptive Responsehttp://bluecoat.force.com/knowledgebase/articles/Solution/CannotdeleteahostlistwhenusingcommandscheduleorAdaptiveResponseWed Oct 01 12:48:48 GMT 2014Wed Oct 01 12:48:48 GMT 2014 //help build the article url //build the article url Cannot add 'policy flowlimit' to a traffic classhttp://bluecoat.force.com/knowledgebase/articles/Solution/CannotaddpolicyflowlimittoatrafficclassWed Oct 01 12:48:47 GMT 2014Wed Oct 01 12:48:47 GMT 2014 //help build the article url //build the article url Can I use ports other than the built-in Standby port on PS12000 for Direct Standby?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIuseportsotherthanthebuilt-inStandbyportonPS12000forDirectStandbyWed Oct 01 12:48:43 GMT 2014Wed Oct 01 12:48:43 GMT 2014 //help build the article url //build the article url Can I show PacketShaper's DNS name or IP address in the CLI prompt?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIshowPacketShapersDNSnameorIPaddressintheCLIpromptWed Oct 01 12:48:41 GMT 2014Wed Oct 01 12:48:41 GMT 2014 //help build the article url //build the article url Can I manage PacketShaper via an ISL trunk?http://bluecoat.force.com/knowledgebase/articles/Solution/CanImanagePacketShaperviaanISLtrunkWed Oct 01 12:48:35 GMT 2014Wed Oct 01 12:48:35 GMT 2014 //help build the article url //build the article url Can I create a script to gather PacketShaper diagnostic and log files?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIcreateascripttogatherPacketShaperdiagnosticandlogfilesWed Oct 01 12:48:30 GMT 2014Wed Oct 01 12:48:30 GMT 2014 //help build the article url //build the article url Can I autodiscover Inbound traffic only?http://bluecoat.force.com/knowledgebase/articles/Solution/CanIautodiscoverInboundtrafficonlyWed Oct 01 12:48:27 GMT 2014Wed Oct 01 12:48:27 GMT 2014 //help build the article url //build the article url Can a PacketShaper 12000 be operated without a Main LEM?http://bluecoat.force.com/knowledgebase/articles/Solution/CanaPacketShaper12000beoperatedwithoutaMainLEMWed Oct 01 12:48:21 GMT 2014Wed Oct 01 12:48:21 GMT 2014 //help build the article url //build the article url Can a packet capture be done on a class with a discard or never-admit policy?http://bluecoat.force.com/knowledgebase/articles/Solution/Canapacketcapturebedoneonaclasswithadiscardornever-admitpolicyWed Oct 01 12:48:21 GMT 2014Wed Oct 01 12:48:21 GMT 2014 //help build the article url //build the article url Can a manually created class on one direct standby unit automatically be updated to the partner unit's traffic tree?http://bluecoat.force.com/knowledgebase/articles/Solution/CanamanuallycreatedclassononedirectstandbyunitautomaticallybeupdatedtothepartnerunitstraffictreeWed Oct 01 12:48:21 GMT 2014Wed Oct 01 12:48:21 GMT 2014 //help build the article url //build the article url Block HTTPS Facebook traffic with PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/BlockHTTPSFacebooktrafficwithPacketShaperWed Oct 01 12:47:59 GMT 2014Wed Oct 01 12:47:59 GMT 2014 //help build the article url //build the article url BGP with MD5 encryption doesn’t work when shaping is turned onhttp://bluecoat.force.com/knowledgebase/articles/Solution/BGPwithMD5encryptiondoesntworkwhenshapingisturnedonWed Oct 01 12:47:58 GMT 2014Wed Oct 01 12:47:58 GMT 2014 //help build the article url //build the article url Best practices for creating a traffic tree with URL categorieshttp://bluecoat.force.com/knowledgebase/articles/Solution/BestpracticesforcreatingatraffictreewithURLcategoriesWed Oct 01 12:47:57 GMT 2014Wed Oct 01 12:47:57 GMT 2014 //help build the article url //build the article url Best practice for controlling BitTorrent traffic on a PacketShaperhttp://bluecoat.force.com/knowledgebase/articles/Solution/BestpracticeforcontrollingBitTorrenttrafficonaPacketShaperWed Oct 01 12:47:56 GMT 2014Wed Oct 01 12:47:56 GMT 2014 //help build the article url //build the article url Are there public DNS Servers that can be used when configuring Blue Coat products?Are there public DNS Servers that can be used when configuring Blue Coat products?http://bluecoat.force.com/knowledgebase/articles/Solution/AretherepublicDNSServersthatcanbeusedwhenconfiguringBlueCoatproductsWed Oct 01 12:47:35 GMT 2014Wed Oct 01 12:47:35 GMT 2014 //help build the article url //build the article url After loading a configuration on another PacketShaper, I get a matching rule configuration error.http://bluecoat.force.com/knowledgebase/articles/Solution/AfterloadingaconfigurationonanotherPacketShaperIgetamatchingruleconfigurationerrorWed Oct 01 12:47:10 GMT 2014Wed Oct 01 12:47:10 GMT 2014 //help build the article url //build the article url Notice of Status Change - PS10000 (Non-Rev A)http://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChange-PS10000Non-RevAWed Oct 01 12:39:37 GMT 2014Wed Oct 01 12:39:37 GMT 2014 //help build the article url //build the article url Notice of Status Change - PacketShaper 900 Platformhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChange-PacketShaper900PlatformWed Oct 01 12:39:37 GMT 2014Wed Oct 01 12:39:37 GMT 2014 //help build the article url //build the article url Notice of Status Change - PS 12000-NLhttp://bluecoat.force.com/knowledgebase/articles/Product_Information/NoticeofStatusChange-PS12000-NLWed Oct 01 12:39:35 GMT 2014Wed Oct 01 12:39:35 GMT 2014 //help build the article url //build the article url Upgrading the PacketShaper's Bootloader to version 7.0http://bluecoat.force.com/knowledgebase/articles/Technical_Alert/UpgradingthePacketShapersBootloadertoversion70Wed Oct 01 12:33:47 GMT 2014Wed Oct 01 12:33:47 GMT 2014